Westgate Vacation Villas Resort & Spa
10 Traveller reviews from Holiday Watchdog
Great Vacation Spot
"Using a timeshare we own we traded into Westgate Villas. It was a first time trade for us. We are new to timeshare. The Villas were very clean and accomadating. The staff was pleasant and helpful. We did not get bothered by any timeshare sales people because we already own one I guess. The villas are spread out so we did some walking and some driving to get to the pools, bar, game room, etc. The Deli and store they have on site was very reasonable. We stayed in a unit that sleeps 6 private and 8 total. The unit was spacious and inviting. We had a great stay. I would stay there again. The location could not have been better."
- Travel date: Thu 29th of May 2003
Do I have a good experience at Westgate? Yes and No.
"I just got back from Westgate Vacation Villas last 2 weeks and i had to share with you my good and bad experiences. Overall, the property is nice, our 2BR condo is nice and really spacious, although they do look pretty old and i was told they've been there for 15 years but thats okay with me as long as it is clean. They have nice pools and great activities i.e. boating, bicycling, tennis everything you wanna do. BUT..here comes the BUT... there were drawbacks.. 1) We had clogged toilet since the very first day and they didnt fix it until Friday n we are checking out the next day Saturday. 2) We had leaked sinks under the bar and they didnt fix it until Friday. I had to call several times to make sure they are coming..for some reason, they said my original complaint wasnt in the system.. they did send me the missing teapot though. but the worse of all is 3) COCKROACHES..in the bathroom n they didnt do anything about it the whole time we were there. and worse than roaches is 4) the unethical MISREPRESENTATION of the TIMESHARE SALES. We're NOT required to attend one since we rented the week through travel agent. so when we checked in.. they gave it another name "THE MAINTENANCE REPORT" both couples had to be there and it is mandatory or we will be accessed several hundred dollars of fees to have an outside company to check our condo to make sure everything is allright and we didnt trash the place. Anyways, we went to the maintenance report day n as it turned out, it was not 15 minutes report, it was a time share sales that lasts 3 hours! We came to report all of the maintenance problems and that took about 10 minutes filling the forms and after that, the sales begin. OUr agent said, the manager will come to hear our maintenance problems n take care of it but once we turned in the forms in, there was never a mention again about all the problems like cockroaches etc . The only thing he said repeatedly like a mantra was "we are the number 1 time share in the world and we dont have cockroa leave so the next guest wont be having the same problems." okie dokie. we had to say no because we experienced all these bad things like overflowing toilets first hand.. n i can understand if that sometimes happens but when they didnt respond to it quickly, thats a major problem. And cockroaches running around is definitely a NO-NO. I also think that despite the fact that it is a beautiful resort n all the staffs are nice and courteous, it is unethical to mislead guests the way they did. Our sales agent was nice to us and not too pushy but the manager was definitely rude and unproffesional and i even feel sorry for our sales agent to have to work under her. I can understand sales ppl have to make their sales and thats what they do for a living so i totally respect that. I gave them more than 3 hours of my time and in return, i get to live in a nice resort (not free though) sure i can live with that only i sure hope they dont misrepresent it since it is unethical. On top of that, nobody invests in real estate without going home and discuss it thoroughly and to have to make a decision instantly on a $28k timeshare purchase at 18% apr and thats like $500/mth for the next 10 yrs plus the ever increasing yearly maintenance fee ($500 or more i cant remember) for as long as you live and to your future children and grandchildren forever and ever that is totally ridicilous. I dont see how a week stay each year costs about $500 in maintenance fee. For 52 owners a year thats about $26 000 in maintenance fee per year that they're making for each condo thats average looking (not luxurious). No wonder a lot of time share owners wants to sell back their timeshares. I can say that most of the staffs that work in the property are all friendly and helpful and smiling and i can give them credit for that. Another drawback, they dont have a business center, to fax a document, we need to wait behind the lines of checking in guests n that takes hours so we had to drive all the way cross town to find office max. Since there are no and use AOL instead and of course local calls are not free. When i asked about the business center, the respond was "ppl come here to relax and be disconnected from the outer world", well i guess not all ppl can afford to do that.. at least not during a trip to orlando.. perhaps a trip to some islands maybe. My conclusions, its a beautiful property, the ground staffs are nice, the sales tactics are NOT, n they need business centers and quicker response to maintenance problems. And to other guests out there, if you had a good experience at Westgate, well good for you!!.. but dont be assuming that everything in Westgate is all perfect and everyone else would have a perfect vacation like you did (although we wished we did) coz that's not Real Life. And the WESTGATE VACATION VILLA sign was big enough at the entrance so i am pretty sure no one with good eyesights could have been mistaken.I hope this review will be helpful for anyone who's considering to be westgate guests. If you get a good price, by all means you should stay at westgate. Only you need to be mentally prepared for some surprises like the sales tactic etc since thats what timeshare resorts do. I sincerely hope that you'll have a great vacation and no glitches like we did. THanks for reading and have a wonderful day everyone."
- Travel date: Thu 15th of May 2003
It was Brilliant!
"I've been there twice both times were brilliant! I advise you to go! My Family's staying there and tey are having a great time to!"
- Travel date: Wed 14th of May 2003
"I did alot of checking into Westgate Vacation Villas and got a lot of different responses. From very good to very bad. So I didn't know what to expect. We spent 2 weeks there. 1st week we signed up for a sales presentation to get a special room rate and the 2nd week we traded my mothers timeshare for Westgate. First off the pictures they show on the web are NOT of the Vacation Villas, they are of Town Center. However the room is basically the same set up. NO Giant Screen T.V., (more like 27"). Jacuzzi tub in Master bedroom, no roman colomns. The place was clean, it had a dark green leather sofa and carpet to match. The place was very spacious, my 7 year old loved it. We got a larger 2 bedroom unit. This means that the livingroom is a few feet wider, I believe this is only on there End Units. The sliding glass door from the living room to the patio had 3 panes of glass, 2 of them opened up. We loved this. We would sit out on th patio and watch T.V. at the same time. We were on the 1st floor which made it easier to get to the pool because we had a screen door that led out back from the patio. Are unit was XXX4 (can't tell you how much we joked about are room #). We were also lucky because the buildings that surrounded us were in a rectangle shape with a pool and tennis court at one end and a valley ball net and the other. We were at the end with the valley ball net (which wasn't used too much). So the pool was in walking distance, but not so close so that the noise would bother us. There was no bar at this location, but that is probably for the better. I have seen other buildings some with pools some without, it all depends were you end up. Again are location was perfect. We needed to call for a bulb that went out and we couldn't get the safe to work (the people before us locked it and kept it open). Anyway two different people came out within 30 min. and took care of the problems. The resort is kept very neat. There are always people out and about cleaning and taking care of the grounds. Are sts paid even if he doesn't sell, so he wasn't a pain about the whole thing. However after taking the tour with him, we got his supervisor or whatever, who gave us the numbers. He wasn't very pleasant. When we said we just started looking and we wanted to check out other places, he went on about "Why would we want to do that, they were rated #1" Anyway he was unpleasant. I managed to get us out of there by being firm. It took 2 hours total. After are 1st week we were hoping to be able to keep the same room for are 2nd week. No one could tell us if we could until that morning of are departure. This was a real pain because we had to pack everything. Well we got lucky and were able to stay, so we unpacked and enjoyed the rest of our stay. We were not called and bugged about buying. The resort is wonderfull. the kitchen had everything except a cookie sheet. I know the resort has alot of activities going on, however we were so busy, we didn't get to do any of them.Westgate is in a perfect location. It is right off of 192, but not right on the highway. It is very peacfull. It is near everything and very easy to get to Disney and all other parks. There is a Sizzler on premises that delivers. My mother and husband loved thier surf and turf. The prices aren't bad either. They also have a pizza hut (very limited/only pizza).I do have one warning. I rented 2 movies ($5.99 per movie) for a 24 hr. period. I returned them late so was prepared to pay for them again. We then rented another 2 movies, but got them back in time, however I was still charged a late fee on them to. then there was another charge for I don't know what. Keep in mind that Westgate does not own these movies, it is a vendor, so I had to wait till we got home to solve this problem.Also watch your phone calls. You are charged about $.85 each time you make a phone call.If anyone would like any more info please feel free to e-mail me."
- Travel date: Tue 13th of May 2003
"I am not an owner at Westgate, just someone who decided to try out the property based on conveinence for my family. I've traveled enough to realize that bringing a 5 and a 2 year old to a small hotel room for a 7 day vacation would in turn not really be a vacation. We researched many ownership properties and decided that Westgate would serve our needs best. As I indicated, we did our homework ahead of time (which included reading all of these reviews), so we had a pretty good idea what to expect (or not expect). The property was pretty much how it was described, very nice. We loved the community and all it had to offer. In addition, our 2 bedroom villa was exactly how it looked and was described to us. One exception was there was no big screen TV. But guess what, I didn't come to Orlando to watch TV and it wasn't like the TV was a 13 inch black and white. Again, we didn't take anything for granted and didn't go in with any lofty expectations, so the TV issue was no big deal. However, as stated in one of the previous reviews, all the glasses were of course glass. With a 5 and a 2 year old on tile floors, this was not going to work out. We did end up going to Publix and purchase some plastic cups. No big deal though. We did get a lower level unit like we requested. This was ideal with the kids, plus we were only about 20 yards from the pool. Perfect location. The kids also loved (as we adults also did) the fact that they had so much room to run around. Big bonus over your standard hotel room. Now, because we did look into the resort before hand, we set up our sales pitch for the morning of our last day at Westgate because we knew we were not going to purchase a unit. This way we figured that no one would continue to try and change our mind through the remainder of our week. However, I did expect to get pre-sale phone pitches during the week, but that never happened. Our only phone call was the first night to inquire if we needed anything. Other then that, we never heard from od end up spending more then the 90 minutes for the presentation (actually closer to 3 hours). But in the end, we declined their offer and they were fine with that. Then we declined the future vacation offer, and they were fine with that. We went in expecting the worse, but it never really materialized to that. They were curtious about our saying no and never really pushed us with a hard sell. Again, maybe this was because we knew what to expect. One funny item though is when we were at a mall and met a Hilton timeshare representative, he said if we held out, Westgate would probably come back at us with a story about how they just got back a unit from a foreclosure and we would get it for about $9,000. Guess what? Just when we were ending our dog and pony show, a unit did become available from an individual in South America who went bankrupt. Now the 2 bedroom unit with an original asking price of $30,000, now became a 2 bedroom unit with an asking price of $8,000. Coincidence? Maybe. To me just another day in the sales world. Anyway, we had a wonderful stay at a great resort for a great price. We would definately go back again or even suggest the resort to others. Of course we would fill them in on the lay of the land before they went."
- Travel date: Sun 27th of April 2003
Owner at Westgate
"I am a timeshare owner at Westgate Vacation Villas and absolutely love it there. It's a beautiful area and so close to Disney World. I must admit that the representatives can be very annoying and harrassing. Even being timeshare owners there, they always try to make you upgrade from what you already own. They try to make it seem like it's a mandatory meeting about maintence fees or something. Of course, they'll get into that at first, but then the sale pitches start coming in. Other than that, I definitely recommend staying there. The resort is beautiful and it's so close to everything. This year will be my 3rd trip back and I honestly wouldn't want to stay anywhere else. But, if you do plan on going, don't let them try to make you think that any type of meeting or breakfast is mandatory. Just say you are not interested."
- Travel date: Sun 13th of April 2003
Nice Room but ....
"We just returned from a 4 night stay. We stayed in one of the older units (2 bedroom), and it was in great condition and was very close to Disney. We thought the room was a good value for the price. The only drawback was that this is primarily a timeshare community, and even though we booked online as a "hotel", our guest coordinator told us we had to come by the office to sign off on the condition of the room, which then evolved into a 2 hour sales pitch on why we should purchase a timeshare. We found the deceitful nature of the meeting and the high pressure sales pitch unpleasant."
- Travel date: Wed 9th of April 2003
"Sorry, but forgot to mention what we thought of amenities. We stayed at the Sunterra Cypress Pointe the week previous to the Westgate and even though it was a much smaller resort, the amenities were far superior. The Westgate is huge but the amenities are certainly lacking. One basketball for a resort this size? My son got a ball from the "Activities Center" numerous times, but what was the point....there was no way you had any chance of getting one of two baskets! Besides from having so many pools,there was very little else of interest to either our children or ourselves. We were so far away from the main area,that we had to drive most ofthe time. Also, the games room was in a basement, without windows, with outdated games!So, because of our experience there (as well as the response (or should I say no response) we have received from them, we cannot recommend."
- Travel date: Thu 3rd of April 2003
Someone owes you a serious apology, Misrepresented
"We found Westgate to be exactly, exactly, exactly...to the tee...like the pictures I found on Expedia and on other websites....even down to the colors and patterns on the bedspreads! The TV was indeed 52", the furniture clean, off-white leather, everything was in place and clean and working and accessible. When it was time to leave, we were all disappointed. Staying here was an absolutely wonderful experience. No noise, no garbage, no bugs, no dirty room...just exactly what the pictures and info on Expedia (I used them too) said they were like. Sounds to me like someone booked you a room that is well below Westgate standards, Misrepresented. Why anyone would want to do that to a prospective buyer, I have no clue...but I can tell you that because of someone else's mistake you missed out on a great experience w/your accommodations. I would return there in a second for my next vacation."
- Travel date: Tue 25th of February 2003
Westgate is the bet place on earth!
"For all you people out there who say Westgate is terrible your retarted! I first started going to Westgate when i was 6 years old and I'm now 17 im going back this march and it will be my 11th year in a row going there and it never ever gets old, every year just keeps getting better and better. I have never gone to any other restort any where in the world becasue I dont want to, to me Westgate feels like home and I wait all year to go back and spend two of the most amazing weeks of my life there. Westgate is my favorite place in the world,I have had some of the greatest times of my life there and meet some of the most amazing people that I will remeber forever! The staff there is nothing short of amazing,extremly friendly, and makes sure that you are always happy and always having a good time, they would bend over backwards for you! The condos are amazing it feels like home,you have everything you could ever possibly need. So to all of you out there that say Westgate is bad, you have some sort of problem, and to all of you who havent yet been there,all I have to say to you is you dont know what amazing is until you experense Westgate!If you are a teenager trust me beg you're parents to go,or even just go on you're own I can gaurantee you an amazing time,you wont wanna leave! Westgate has given me some many things, so many memories that I will cherish for the rest of my life and for that I will forever be grateful!"
- Travel date: Fri 3rd of January 2003