Luxury Bahia Principe Akumal Don Pablo Collection
21 Traveller reviews from Holiday Watchdog
Bahia Principe Akumal
"We visited the Bahia Principe resorts in Mexico so many times we stopped counting. Our first visit dates from the days when the Tulum hotel was the only one built. We visited the Akumal hotel during the first years of operation, same for the Coba. We loved this resort so much we didn’t hesitate to plan our wedding in the Akumal section with family and friends… We were so happy to come back this summer to the Akumal hotel with the kids to spend quality family time as well as to refresh their memories, despite the high cost of a luxury resort (Don Pablo Collection).
However, it will be our last visit. We can’t accept the position of the resort and his shareholder Pinero Group. It’s now day 5. There were virtually no shady spots. The main pool (around 300 sunbeds) has only 15 umbrellas. People get up at the crack of dawn and run literally down to the pool to reserve sun beds with towels. Every morning (starting 6 Am), the guests are disputing the few parasols available. We tried without a parasol but the kids suffered burns. We now have to wait until late afternoon or to use the other pools of the resort (parasols at Tulum hotel are fixed in the ground).
We contacted the customer services, the manager and the director of the hotel. They all confirmed the situation and can’t improve it. The umbrellas are on order since April and must come from Spain!!! Strange… It seems they use the same excuse (lack of umbrellas due to a storm) for months… Any decent true 5* hotel would have an umbrella for every 2 sun loungers. This is an easy fix.
The Pinero group saves money on the backs of the customers. Their advertising motto is “we are family”. Sorry guys don’t be my family if you don’t care about my kids’ wellness. We now sadly realize that Pinero Group’s primary purpose is to cut costs at the expense of customers.
If you have been in the same situation, please make some noise. They have the feeling of being untouchable."
- Travel date: Sun 1st of July 2018
"My wife and I spent 5 days at the resort (from Jan. 12-17) and the first thing that stood out was how clean the resort was. There was not one piece of paper or trash laying on the ground, by the pool and on the beach. The staff was very friendly and polite always greeting us as we walked on the trails. The time of year we stayed at the resort was perfect for us. The resort was only 20% full, so there weren't any lines at the buffet or crowds at the pool. The resort has 6 restaurants, 2 of them buffets and an Italian, Seafood, Steakhouse and authentic Mexican. We ate at the Seafood and Mexican restaurants and the food was terrific. The buffets had a variety of foods for everyone especially the breads and desserts. One drawback is if you don't speak or understand Spanish it can be difficult when asking the staff for directions. Sometimes the broken english made it tough to figure out where we were supposed to go. This was our first time in Mexico and both of us are planning to go back to the Bahia next year."
- Travel date: Thu 30th of January 2003
I want to go back.
"The best place I have ever stayed. Nice staff, great accommodations, beautiful, clean beach, lots of activities, the best vacation I have ever been on.
I come from a tourist town and this place is nothing like I have ever seen. It was a gorgeous resort with excellent food and convenience. We plan on going back and bring friends."
- Travel date: Sun 19th of January 2003
Bahia Principe Akumal was beautiful
"My girl-friend and I went there in June 2002 for seven nights. The resort was beautiful. There were mostly honeymooners there, but of course, it's June, right? The food was so-so. I've stayed at the Robinson Club Tulum up the road 2 times and their food is out of this world. The pool and beach are awesome. The one and only complaint was the same instrumental music repeating the same songs ten times a day by the main pool. Boring, I'd rather hear a Mexican beat or something. The activities pool was a bit smaller but they did play better music. I would recommend this resort in a heartbeat, but I would not go back only because I like to try new places."
- Travel date: Fri 17th of January 2003
"My wife and i spent our honeymoon at this resort and truely had an awesome time. Everything from the food to the staff were great. We would recommend this resort to anyone and will return hopefully soon. It is a HUGE resort but easy to get around. The beach was clean. We've never been to the Carribean before but it was great. The snorkeling just at the resort was neat because the fish were so tame and were one that one would find in a pet store.
The only downside was having to go to the pool a little early to get a good seat.
It was an awesome resort!
- Travel date: Wed 15th of January 2003
"The beach and facilities are beautiful -- but that is where it ends. All floors are marble, outside of villas are all ceramic tiles, both become extremely slippery when wet ( as are floors in restaurants ), no warning signs, I've seen people fall. Also, bring a flashlight: at night outside was very poorly lit ( saving on electric bills?), and it was impossible to read a book in your room so dim are the lights.
Food in the buffet style restaurant is mediocre at best, with easily recognizable leftovers from one meal to another. There are also a la carte restaurants. We ate at Tortuga (Grill) which was OK, but we waited for our wine to be brought almost until the end of the meal. I heard that people got very sick from eating at the Mexican restaurant.
Room service is questionable. We were leaving tips for the maid but then stopped after he woke us up at 8 am when he decdided that he wanted to clean the room ( and it was on January 1st)!
Service is very poor. You can't get your coffee yourself -- you have to have the waiter bring it to you. Almost every day we had to ask for coffee 2-3 times, and it took at least 30 min to get a cup. And if you are a tea drinker -- you are out of luck, because you cannot get a regular cup of tea anywhere in the hotel!!! They have Camomile or Mint, but bring your own tea bags!
Entertainment was horrible! Band played for about 30 - 40 minutes after dinner, and if you are not into Merengue or Salsa, there was not much dancing for you. Shows start at 10 pm and end by 10:30; they are extremely amateurish. We were so starved for entertainment, that we went every night, and every night left after a few minutes. Lobby bars close at 11 p.m., and after that - this is it! There is a Disco in Hasienda ( about 10 min walk) that is supposed to start at Midinight and end at 2 am, on practice, it starts later and ends much earlier. If you are over 20, you'll feel out of place there.
The worst is for teenagers and young adults. Our kids (14 and 19) were miserably bored, and declared that is was their worst vacation ever.
The staff attitude is completely indifferent. It seems that they absolutely don't care if you like it there, or if you ever come back.
A place to avoid!"
- Travel date: Fri 3rd of January 2003
nothing to do
"the place was nice but nothing for kids to do.. there were a few activities but they wrent great at night there isnt much for kids to do there is a show ecery night but they are bad they ended at 11:30 or 11 and then theres nothing to do"
- Travel date: Sat 28th of December 2002
This resort is amazing
"This place is an amazing 5 star property and I would recommend it to anyone. From the moment we arrived we were made to feel welcome by the staff and relaxed immediately. The room was lovely, with two large double beds. The maid changed the towels and tidied round on a daily basis, the new towels are folded into animal shapes and left on the bed for your return, a previous reviewer seemed to think that you only had this done if you leave the maid a tip but it is standard practice and not an extra if you leave money.
The food was fantastic! You mainly use the buffet restaurant for meals and there is plenty of choice. I am a vegetarian and there were always plenty of things that I could eat to keep mealtimes varied. You are also entitled to eat at 3 of the speciality restaurants during the stay, we tried the Mexican and Italian restaurants and both were nice. There was no vegetarian food on the menu at the Mexican but they were happy to leave the meat out of a dish for me.
The pools are also nice with activities at the main pool about every hour or so. There were also plenty of sunbeds for use so it didn't matter what time of day we went there we were always guaranteed one.
The hotel is on the beach and although it is rocky in parts if you walk a little way down the beach it is suitable for swimming and snorkelling. Our room had a sea view as it looked as though most did.
The nightly entertainment at night was in the form of a band which played music to suit all tastes from Spanish to Las Ketchup till 10pm. There was then shows in the amphitheatre until 11pm, Cats was especially good. There is also the disco at the Hacienda for those wanting later nights but we didn't try this even though the entrance and drinks were part of the all-inclusive package. As mentioned in previous reviews if it is a vibrant night life that you are looking for then Cancun would probably suit better.
The Bahia Principe was beutifully located but it is isolated. There are white vans that run to and from the nearest town of Playa del Carmen and are really cheap and there are attractions that are easily accessable along the route such as Xcaret so if you don't mind this type of transport then this shouldn't be a problem. Taxis are also reasonably priced but do agree the fare before getting into them.
To finish, some reviews have compared this to the Moon Palace resort and been dissapointed, but at the end of the day the price of the Moon Palace is a lot more than here. This is great value for money and was even better than we could have hoped for."
- Travel date: Fri 20th of December 2002
"We just returned from the Akumal Dec. 15/02. We were really impressed with the upkeep at the Akumal. The grounds are well maintained. The rooms were very clean and everything worked well. We tried to get unit 47 as suggested and got unit 66 instead. It is right on the ocean - a bit of a longer walk to it as compared to 47, but a great place to spend the week. We would not have been happy stuck in the back units as this place is huge!
The food was good to great.
The beaches are sandy and spots with coral reefs for great snorkelling. The fish can be fed when you snorkel or just stand in waist high water and dip a bun in the water and watch what happens!
Took a 3 hour mountainbike trip to ruins, a ceynote and a mayan village. That was alot of fun, and very easy bikeriding.
Playa is 45 minutes away. Easy and cheap to get to if you use public transport. We went twice. Well worth it.
This is a great place to stay if you like to stick to the resort and don't mind walking around a bit. We would return."
- Travel date: Tue 17th of December 2002
Fabulous First Caribbean Experience week of Nov. 24th
"Did a lot of research before choosing this property. Laid-back and privacy, plus good food were important to us, and we found it in the beautiful eco-resorts of the Riviera Maya. Our room requests were met, but the resort was not at full capacity.
The sister property (of Tulum) was also open to us, so we took advantage of their buffet dining. The beach is nicer on the Tulum side, but it is also an older property and busier with more people and wild drinking (we were there early one evening, and the smell of spilled beer/alcohol was very strong by the main pool).
The staff work incredibly hard. The dining waiters are always attentive and happy to help with your spanish. The room maid created beautiful towel figures (swan, bear, bouquet of flowers), and it was always fun to discover how the room had been cleaned up. One thing I'm definitely remembering for next time is to bring more money for tips -- the staff deserve as much as you can give!
The buffet food was better than the a la carte dining! For seafood, there was lots of fish and squid, but I would have liked more prawns and scallops. Out of the five a la carte choices, you can choose three for a one-week stay. The Italian was fine, but nothing too special. The International (Arlequin at the Akumal) was best. I love my desserts, so the buffet always had the best choice!
It's best to exchange your money before you arrive, as the exchange rates are definitely not as good at the exchange booths (in Playa Del Carmen), or the hotel (which offer the lowest value!) There is a ScotiaBank abm at the resorts "Hacienda Dona Isabel," and the same in Playa d. Carmen. Plus there is a general 5 percent charge on credit card transactions, so avoid those if you're on a tight budget!
Our room had a lovely view, and the mini bar was filled every two days. Overall, it was a really really great place to stay -- 10 days would have been just right to fit in those extra days lazing on the beach/by the pool, plus the fascinatingtours into the jungle/Mayan ruins. Definitely will return to this property some day."
- Travel date: Tue 3rd of December 2002
not knocked out at all!
"Just got home a few days ago from a one week stay at the Bahia (Akumal). The place is huge. There are tons of people at the beach because the waterfront on the Tulum side, is unswimmable due to the under currents. For the two resorts and all the people they play host to, there are only two catamarans, six kyacks, two wind surf boards, 20 bikes to tour the grounds with, the towels seem to be low in numbers too as on two occasions they were out of them "till later in the afternoon", the a la cart restaurants only had two waiters and maybe a bus boy or two (very slow service!!!!!). The mini golf is not on site. You need to arrange transportation to get there. There are no coffee machines in your rooms and you get only about 1-2 tv channels(so much for satalite), only about 24 of the rooms actually have waterview!
We really felt misled about this resort. We could have stayed elsewhere for less and got the same. One more point- the place is so big that they have a shuttle to get people back to and from the different areas of the resort. We got there at about 11:00 and had to wait till 3:00 to get into our rooms. Everyone was pretty upset about it. Lots of angry people walking around "lost". Till you get your room you don't get towel cards. No towel card, no towel! Anyway, lot's of people were not happy with this place at all. I wish there was a way we could get the numbers for return/repete customers to resorts. That might give us a better understanding of any given resort......"
- Travel date: Mon 2nd of December 2002
Xmas & New Year Vacation
"Arrived on the 19th December 2012 for 3weeks.Had problems with air con not working and fan one speed slow.Could not be altered as chain damaged.Tried to change rooms but told different reasons as to why we could not ,like having to pay extra.Rubbish as the rest of our party got moved without charge.Rooms very tired,although grounds and lobby's brilliant.2 egg stations in the buffet only one ever manned in the 3 week we were there.The staff in buffet and restaurants brilliant but fun of their feet.Restaurants to visit .Don Pablo and the Argentinian at Tulum.The arliquin at Akumel.The wild life is brilliant especially the Cotimundis.They are so tame.Could not wait to come home.Have 25 what i believe to be ant bites from I think round the pool Not mosquito bites.Could not wait to get home,although did have a good Xmas day and New Years Eve "
- Travel date: Tue 15th of January 2013