Loading...
Panoramic view of the Swimout rooms and suites

Reviews summary

4
Good
6535 reviews
Brilliant
3803
Good
1626
Average
651
Poor
266
Awful
189
  • 3 room
  • 3 pool
  • 3 beach
  • 1 service
  • 2 value
  • 4 food
  • 3 cleanliness
  • 3 location

18 Traveller reviews from Holiday Watchdog

Kids left unattended in Explorer's Club

1
Awful
by
Reviewed 31st October 2013

"On our family vacation to Dreams Tulum our kids (ages 4 and 5) were left unattended in the Explorer's club. We returned to pick up our kids at 9:30PM and found my son and daughter huddled on a chair together screaming and crying alone with wild Coati's (a raccoon like animal) running around inside the Explorer's Club. Later the ladies working in the club told us it was policy that they could turn on a movie and leave as long as they came back every 10 minutes. Make up your own mind but for me this whole situation was unacceptable and there were no consequences. "

Holiday details

  • Travel date: 30th October 2013
  • 3 Location
  • 3 Beach
  • 3 Room
  • 3 Pool
  • 1 Service
  • 2 Value
  • 4 Food
  • 3 Cleanliness

Just got back from Dreams Tulum there wa...

5
Brilliant
by
Reviewed 19th September 2008

"Just got back from Dreams Tulum there was 11 of us in total - we have a fantastic time!!! my partner and i got married there. The staff and the entertainment team were excellent and could not do enough for you. Staff were on the beach every morning cleaning the seaweed up of the beach it was like they were fighting a losing battle!!!! We stayed in the new section of the hotel which was great although some family members stayed in the older section the standards were just as good. Would recommend it to anyone!!!"

Holiday details

  • Travel date: 19th September 2008

Excellent This was a fantastic end to o...

5
Brilliant
by
Reviewed 30th June 2008

"Excellent This was a fantastic end to our holiday - we had 7 days in florida before flying here. The food was excellent, the staff even better. We had a 2½ year old who was fully catered for- even in the a la carte restaurants where he fell asleep most nights leaning on the table. We were in one of the older rooms in the hacienda but it was lovely - it is after all mexico!!"

Holiday details

  • Travel date: 30th June 2008

Just back from Dreams, Tulum and i can t...

5
Brilliant
by
Reviewed 24th June 2008

"Just back from Dreams, Tulum and i can tell you it is a paradise. The food was good, the staff are excellent and overall although it is secluded we found there to be lots to do within the resort and had an excellent holiday. The Entertainment staff were excellent and there was also a very good kids club there. Tulum central is only a $10 ride away where you can find shops etc and there are the usual excursions you can book (at an extra cost, obviously) Overall 10 out of 10. Fantastic holiday, if you want to relax and be waited on hand and foot."

Holiday details

  • Travel date: 24th June 2008

Not only do the rooms smell, the managem...

1
Awful
by
Reviewed 4th November 2007

"Not only do the rooms smell, the management is horrible. Our room had no air conditioning for 3 days. We spoke to the management each day and it wasn't until we called our travel agent that they moved us to another room. The hotel manager would not even come out of his office to speak to us in person. When they did finally agree to move us to another room, they got annoyed at us because we would not move immediately which would have meant missing our excursion. The room they moved us to ended up being across the hall from the cleaning staff's storage room which was in use by 6AM each day which woke us up each morning. We tried working with the front desk, the concierge and the apple vacations staff on site and none of them helped us. Upon returning from our 10 day trip in June, we wrote a letter to Apple Vacations (the owner of Dreams Tulum) and they just responded this week (November 2007) offering us a 3 day stay in the same resort for our troubles. I would not stay in that resort again if they gave me air, transportation and another 10 day stay for free. I must say that the staff (waiters, bar tenders, etc) we very nice and mostly attentive. Unfortunately, that does not overcome the other issues. It’s also interesting that all of the entertainment offered is done by the same group of 7 or 8 people. Whether it was the evening shows, the pool games, volleyball, club events, etc. These same people performed them all and it became very boring after the first couple of days. "

Holiday details

  • Travel date: 4th November 2007

We had a wonderful holiday at this hotel...

5
Brilliant
by
Reviewed 6th September 2006

"We had a wonderful holiday at this hotel. At 60 we are well travelled and consider this hotel to be excellent value. The staff were most helpful, attentive and pleasant. We didn't tip until the end of our stay. My husband used the windsurfer and yacht most days. Each morning at 8am he enjoyed a game of tennis with the coach, I enjoyed the daily aqua sessions and salsa session by the pool. We both took our rubber shoes (re rocks) for the beach. We always found an umbrella on the beach (shade being an essential for us both).We tried all the restaurants, except the Japanese and found the food and service great. We didn't have any tummy upsets. We asked for a quiet room and got one, special touches are the provision of a large umbrella in each room - useful either for the rain or blazing sun. Popcorn machine at the beach cinema and screen between 2 palm trees. Buffet restaurant having selection of food at a lower level for the children etc. Possibly afternoon tea could be slightly improved but then there were not many other English guests. "

Holiday details

  • Travel date: 6th September 2006

I read the reviews and I was surprised t...

1
Awful
by
Reviewed 28th July 2006

"I read the reviews and I was surprised that people gave such good reviews and made comments like it was better than super 8, hot water is not needed in Mexico, and the sewage smell is not that bad if you have a candle. I guess I expect more from an all inclusive vacation like, hot water, air conditioning, and a room that does not smell like raw sewage. If you have ever been to a nice all inclusive resort before, you will be disappointed in this one. If this is your first all inclusive, then you will probably not realize what you are missing. When I pay for an all inclusive, I expect some level of comfort and service. We arrived and found that our room was not available but we were being offered a new room and were actually the first guests to stay in that room. We soon discovered that was because the room was still being built. We had to enter our room through the sliding glass patio door and the bell boy dropped our bags and was on his way. On initial inspection we found there were no curtains on the patio so everyone had a clear view of our room, the front door was screwed shut because there was construction on the other side of the door. There was no safe, radio, or soap, and the toilet was not fastened to the ground so water spewed out from the base when you flushed. We immediately went to the assistant manager since the general manager had already left for the day. She informed us that there were no rooms available and that the hotel was overbooked. We were offered a transfer to Dreams Cancun and a few free nights. That was not acceptable as we were with a 26 member wedding party at the resort. We were offered a bottle of Champaign and told that they would speak with the GM and fix everything in the morning. The next morning we spoke with the GM and found he was still unaware of our problem. Finally transferred us to a nicer room with an upgrade across from our original room. Still no hot water, lost power several times, and the view was construction all around. During our stay we watched as the hotel checked new guests into our old room, acted totally surprised that the room was unfinished, and transferred them to a new room the next day. They used that unfinished room as a buffer to place new guests while they waited for others to check out. Service is not good compared to other all inclusives. I have been to Beaches and Sandals resorts which are more expensive but so much better. At Beaches and Sandals tipping is not allowed which is my idea of all inclusive. I don't want to carry cash or a wallet in my swim suit, just a plastic room key. At Dreams tipping is expected and will determine the level of service you receive. I don't think they pay the staff very well because the service was poor in most areas. I was skipped a few times in line at the bar while they serviced someone with cash in hand. Another complaint is that some menu items like lobster, are not included in the all inclusive and you have to pay for those items. I have never heard of an all inclusive charging more for any food item. The dining areas were also some of the hottest areas in the resort. No air, just fans with little circulation. Of the 26 members in the wedding party, half had to switch rooms due to terrible accommodations (we were not the only one to get an unfinished room), unbearable smell, no air, or lack of power. Everyone I spoke with did not have hot water the entire time we were there. They constantly ran out of towels at the pool and we had to wait for them to wash more. If you got up before 8 a.m. and walked the beach, you would find the bars still covered in dishes from the night before and that general clean up was finished around 9. Most other resorts I have been to were spotless the next morning so you did not have to witness or wait for tables to be bused. This is the first resort I have been to that closes the pools at night (7:00 PM). The reason we were given is because they dump so many chemicals in there each night that it is not really safe to swim. You always have the beach but if you don’t have some sort of water shoes you won't make it more than a few feet out. I stayed a few miles up the road on another trip (El Dorado) and the beach was perfect for snorkeling or swimming. Here you could not really do either because the water was too rough or the bottom was covered in rocks. I would not recommend this resort unless you are looking for a discount all inclusive and you have never stayed in a decent place before. El Dorado is just up the road, a little more expensive initially, but after you factor in paying extra for food and tipping, it comes out about the same except you will receive much better service and accommodations."

Holiday details

  • Travel date: 28th July 2006

You won't go wrong

4
Good
by
Reviewed 2nd November 2012

"I’ve been to a number of all inclusive resorts and I don’t hold back. I am the first to complain about things so here it goes. People need to stop complaining about the 2 hour bus ride. It’s a great way to see Mexico! Check-in is extremely professional and expeditious, your bags are immediately brought to your room. If your room isn’t ready, big deal, walk around, have a drink and relax. My wife and I are very critical of food. The food is not gourmet 5 star but there isn’t much to complain about. If you eat something you don’t like, get something else, or go to a different restaurant. You can also order room service, which is excellent. I’ll say it again, room service food is awesome, fast and fresh. So, no one here should be complaining about the food, the worst they can say is it won’t blow you away. Absolutely no one should complain about the beach, a few rocks but you can walk around bare footed. If you have aqua socks/shoes, you will be fine. Our room had mosquitoes as did our friends. Spray some off in there and you’ll be fine. The smell in the rooms is from the water in the bathroom. Yes it is salt water, but its not a big deal. Actually feels kind of neat, its no different than jumping in the water. Pools are awesome, swim up pool bar rocks. The pool has seating all around the edges. Activities are nice and the staff really get people involved. The “loud music” by the pool is nothing to complain about. If you read that in someone’s review, skip the whole review. If you want it quiet, go to the other pool or sit on the beach. Wait, the waves may be too loud, just stay home. OK, you may have a day where the maid doesn’t clean your room, guess what, pick up the phone and ask. Which brings me to the most important aspect of this resort. From the moment you arrive, you are treated like royalty. I know, I know, most people are easily impressed when visiting an all inclusive. Trust me, I’ve been to about a dozen of these all over the Caribbean, I’ve also heard stories about great service. The service here is genuine and unmatched anywhere in the Caribbean. They are not happy until you are happy. Couple examples: When I arrived at the resort, I was on crutches, they got me a wheelchair without asking for it. Through the week, different people asked about my progress and applauded when I was able to walk on my own. No matter what you ask for, no one will ever give you an attitude, they will always go above and beyond what is expected. Ask a waiter to bring you two orders of nachos by the pool, they will walk to the restaurant and get you two plates of nachos. I won’t get into it but we were very demanding and they delivered every time. We were blown away. No matter what goes wrong or what problem you have, the incredible service will overshadow ANYTHING. I tipped about $200 in singles, and it was all well deserved. I never tip just because. No one there ever expected a tip, even the room service guys who dropped off the food in a down pour at night, just put the food down and took off. You had to stop them so you could give them money. Most resorts, I would tip the bartenders to get better service, here it made no difference. Top notch service regardless of tips. I’ve never seen anything like it. No one behaved any differently when tipped. The one thing all of these reviews had in common, they all raved about the service. Don’t bother bringing large insulated mugs like we did. Getting refills on drinks is never an issue. The construction: Yes, The resort looks like its doubling in size. Yes, you may hear some noise. It won’t keep you up at night and it won’t ruin anything. If anything its actually cool watching how these guys work. I was disappointed in that after dinner, there is nothing to do. If you are a young adult, you are screwed. Luckily we were with another couple and played poker every night. The shows ---…..I mean they absolutely ---. I guess this is good for families but not people who like nightlife. A trip to Playa del Carmen is worth it. Stay the evening/night if you want to party and take a cab back. You will enjoy it. We took the “free shopping tour”. Basically, if you agree to stop at Lapis jewelers for an hour, your transportation two and from play is free. Not bad, but the people at lapis are crooks. If you try to negotiate with them, they get offensive with you. Like you insulted their kids. We were told to negotiate with them, when we were trying to buy $2000 worth of merchandise and asked for a 20% discount, we were told to keep our money and leave. Word of caution, don’t take the ATV tours offered by the hotel. There was a girl who flipped hers and ended up in the ER. She almost died and the tour operators didn’t even help with anything. The ambulance wanted $800 up front and the ER wanted $1500 US before they did anything. They make you ride ATV’s on the sand inline with no goggles or eye protection. Real smart. Final advice: For anyone who already booked a trip to dreams tulum, stop worrying and stop reading all the reviews like I did. You will have a great time and come back so relaxed. For young people who like to party, this isn’t the resort or area for you. For parents or families, this place is perfect. I won’t be on this forum anymore but you can email me at denutzer at yahoo dot com. Cheers and have fun, Ash Patel"

Holiday details

  • Travel date: 24th January 2006

Dreams Tulum Jan 13 - 20, 2006

4
Good
by
Reviewed 7th December 2012

"Dreams Tulum January 13, 2006 – January 20, 2006 Arrived at the Kansas City airport the recommended 2 hrs prior to boarding. Check-in took approximately 3 minutes. Good grief what am I supposed to do for the next hour and 45 minutes. (Note to self – no need to get to the airport so early.) Flight from KC to Houston was fine and flight from Houston to Cancun was fine. Made our way through the Cancun airport to the stop light where I was told to push the button. Lucky me I get the dreaded “red light” so up on the table goes the suitcases for them to dig through and then on through the sharks (timeshare folks) and outside to find our Apple rep. We had paid extra for the private transfer and so once our baggage was stowed in the van we were off. We arrived at Dreams (Sunscape) Tulum approximately 90 minutes later and after a quick check in were directed to our room. The room had a slight musty odor so we turned on the ac and opened the patio door. (I never noticed the musty smell again while we were there but this morning when I was doing the laundry it seemed like all of our clothes had that musty odor). A little later while we were waiting for our luggage to arrive, a bottle of champagne and plate of fruit was delivered to our room and later that evening a rose and 2 chocolates were delivered. We went for a walk on the beach heading north first and then south trying to decide which direction might be best for running. A beach party (barbeque) was held that evening. One of the couples we sat with had arrived earlier in the week and had also booked their vacation through Apple and had been brought to the resort on a bus and it took them just over 3 hrs to get from the airport to the resort and the other couple had been brought to the resort in a 15 passenger van that made 2 or 3 other stops and it took them slightly more than two hours to get to the resort. After hearing their stories I was very glad that I paid the additional $100 for the private transfer (another benefit was that no one else was checking in when we did and so our check in was very fast). As we were leaving the barbeque to head back to our room, a light rain started to fall. By the time we were nearing our building (approximately 2 minutes later), the light rain was now a downpour. Our room was on the 2nd floor and the stairs to get to the 2nd floor are on the outside of the building. Evidently the architect that designed these buildings was a genius because the eavespout is directly above the bottom of the stairs and so as I hurried around the corner to rush up the stairs I got drenched with the water that was pouring out of the eavespout. It was rather amusing. Because we had been up so early, (2:00 a.m.) we decided to go to bed early. Soon after shutting off the lights, I could hear something dripping and so turned a light on and found that water was dripping in the entry way around the light fixture. Knew that no one was going to be able to do anything about it right then so just put a towel down on the floor so that we wouldn’t be able to hear the dripping. Sat. Jan. 14th - The next morning I am awake at 5:30 (and I am not normally a morning person) and so woke up my husband to see if he would go with me to the beach to watch the sunrise (he can’t believe I am waking him up at this hour when we’re on vacation) but he does finally get up and so we head to the beach and go to the south. He walks with me for a little while and then he starts his run while I continue walking. My suggestion for anyone wanting to take long walks at this resort is to wear tennis shoes and socks. The composition of the sand is such that I found wearing any other footwear just too painful. The slivers of coral can really cut up your feet. Now for short strolls along the beach you can go barefoot or wear flip flops or water shoes or whatever but if you are wanting to go for long walks (and you can go for long walks in either direction) I definitely recommend the tennis shoes and socks. By the way, a few hundred yards south of the resort is a military outpost and there is usually a soldier stationed there with a gun so don't be alarmed when you see that. That afternoon we played tequila volleyball in the pool. The volleyball was fun. The tequila was bad. We had supper that night at the buffet and then back to our room. Sun. Jan. 15th – Get up and go for a shorter walk and then grab a couple of bananas for breakfast. Head to the back of the resort to meet up with others for the bicycle tour to the Tulum ruins. These bikes weren’t the kind of bikes most of us are probably used to riding. They had 1 gear and only some had brakes (mine did not). There was a group of 30 or so of us and we left the resort at about 9:15 and arrived at the ruins approximately 30 minutes later. It cost $1.00 each to park our bikes and then we walked down the road to the ruins (because it was Sunday we did not have to pay to get in to the ruins). I was really hoping to hire a guide to tell us more information about the ruins but there weren’t any available when we got there so we just wandered around on our own and then went down to the beach and stayed there for a while until it was time to meet back up with our group and head back to the resort. We ate a late lunch at the El Patio restaurant and the food was really good. Spent the rest of the day relaxing on the beach. Mon. Jan. 16th – Again went south for my walk and met a lady from AZ that has been coming to this resort for the past 4 years (and was staying for 5 weeks). She was able to tell me that the deserted looking buildings that I was near was Caleta Tankah and that it had obviously been badly damaged by the hurricanes. I asked her about the 5 buildings just a few hundred yards to the north of Caleta Tankah and she said that they have never been occupied in the years she has been coming but that this year they had added a third story to them. Each building looks like it has 6 units and so I assume at some point they may be available to rent. On the way back to the resort I saw an egg in the sand. At first I thought maybe someone had just put it there as a joke but as I stood there a wave washed it a little further inland and I could see a few cracks in the shell and after a few minutes more cracks appeared. However I didn’t stay around to see if anything came out. That afternoon we decided to take a walk to the north of the resort and ended up walking for about 90 minutes and were on the beach area that is located between Tankah Bay and Soliman Bay (didn’t know where we were at the time but after looking at the aerial shots now know that is where we were.) I have to say calling parts of this area a beach is being very generous. There were several places where instead of a sandy beach it was huge coral rocks. We decided to go inland in this area and probably 20 feet from where the back of the beach should be was where the sand was and the vegetation was also heavily damaged(thanks to the hurricanes). A short distance down the road 4 dogs came running out of a driveway and nearly gave me a heart attack but I just talked to them and they came up and started giving doggy kisses. The distance from the ocean to this road we were on was probably only 70 yards but the temperature difference felt like it was around 15° warmer. That evening we went to the French restaurant. Please remember that I am farm girl from Iowa and so I didn’t know what half the items on the menu were but thought the green salad sounded pretty safe. Well when they put it in front of me it wasn’t what I expected and I can’t even describe what it was. But I ate a few bites and moved the rest of it around to make it look like I had eaten it. It wasn't necessarily bad just not what I expected. I ordered some kind of fish as the main entrée and it was very good and my husband had the pork medallions which he said were very good. My main observation from our meal here is how incredibly rude some people are. At Dreams you can go to any of the ala carte restaurants as many times as you want but they don’t take reservations it’s just first come first served and if you have to wait they give you one of those things that light up to let you know a table is ready for you. We went right after 6 and was shown to a table right away. Next to us was a table for 10 with 4 people sitting at it. Over the course of the next 30 minutes 2 more people showed up and sat at the table and by the time we left a couple more had arrived but still not everyone and so they hadn’t even ordered by the time we had finished our meal. My point is this – if you are a big group wanting to eat together, it isn’t fair for a few of your party to get there early and hold a table while the rest of you get ready. Good grief 2 groups of 4 could have had their meals and been done by the time all of the people from that party ever arrived. BTW this was a group of Europeans. Tues. Jan 17th – Left the resort at 8:45 for the Mayan Adventure Tour. This tour took us to a lagoon at Akumal, a cenote and to a cave for snorkeling. This tour costs approximately $75 per person and I felt it was worth the money. We returned to the resort shortly before 3:00. It was really windy and so there was a red flag on the beach. We ate at the Italian restaurant and while we were waiting for it to open I was talking to a lady that had eaten at the French restaurant the night before and she was complaining that the portions were too small. Frankly I thought the portion sizes were fine but you certainly can’t please some people. If you are still hungry after your meal, just order dessert and if still hungry order a 2nd dessert. Wed. Jan. 18th – I went for my normal morning walk and my husband ran. This was probably the best day for a walk as the ocean was really calm and so there was more hard-packed sand to walk on. Spent the morning laying on a lounger at the beach and hubby and I took out a kayak. After lunch at El Patio, we took a taxi to Akumal (180 pesos). I had brought some children’s books (Spanish) and pencils, colored pencils, markers, hair things for girls and Matchbox cars for boys and so I wanted to take them to the library. We walk down past the Akumal Dive Shop and to the beach. I notice the web cam and point it out to my husband. We continue down past the ABR and sit on the rocks and just enjoy the view and the sounds of the waves and the feel of the breeze. After leaving the library we go the Cyber place to get on the internet (since it was much cheaper than doing it at the resort). Checked our home and work emails, checked the weather back at home and sent an email to our kids (which they never received so I guess it’s lost out there somewhere in cyberworld.) Headed back to the resort and had supper at the buffet (seafood theme). Thurs. Jan. 19th – This is our last full day and so I am feeling kind of sad. Went for another long walk on the beach. It was cloudy and cool and so went back to the room and laid in the hammock and read a book. Played sand volleyball in the afternoon and that was fun. There was a wedding on the beach in the late afternoon. Rained later in the evening. Fri. Jan. 20th – We have to leave today. Went for a last walk on the beach but as we were coming back towards the resort I just kept walking slower and slower. I spent the last hour on the beach while hubby finished the packing and checked out, etc. Left the resort at about 10 and arrived at the airport at 11:15 and when we went in I could see it wasn’t going to be the 5 minute check in that we had in KC the week before. The line for Continental stretched back practically to the door. We did finally get to the front of the line at about 12:15 and we were one of the lucky ones who didn’t have our bags gone through. So we headed to Gate A-9 to wait for our flight. Later we were all told that our flight had been moved to Gate B-2 so we moved to Gate B-2. Uneventful flight from Cancun to Houston. Lavatory problems with the plane in Houston delayed the flight to KC by about 30 minutes but uneventful once underway. Snow in KC made the drive home tricky but we made it safe and sound. Summary: Loved our stay at Dreams Tulum. The mini bar was stocked w/ 2 bottles of 2 different beers, 2 diet cokes, 1 sprite, 2 regular cokes, 2 different juices and 3 or 4 water bottles when we arrived. My husband drinks diet coke and I knew I would want the water so the next day he put an empty diet coke can with a couple ones w/ it and there were 4 or 5 diet cokes in the fridge the rest of the week as well as 5 water bottles. The staff at the resort was just great. They were always smiling. All of the food we had was great and neither of us were ever sick. We did not try the sushi restaurant or the Asian restaurant. The buffet has a different theme each night, ie. Seafood, Mexican, romantic, Italian, oriental, etc. My favorite meal at the buffet was breakfast. We stayed in a jr. suite garden view room (#337) and it was about as far from the beach as you can get at this resort but still only took us a couple of minutes to get from our room to the beach. The room was always cleaned (usually around 3). We did see some very small ants running along the wall behind our bed a few times and as I mentioned before we did have a leak in the entry way (I did advise the front desk of the problem but do not have any idea if anything was ever done). We always had plenty of hot water and the water pressure wasn’t bad. Would I return to this resort? Definitely but if I could afford it I would try to get one of the new ocean front rooms once they are finished."

Holiday details

  • Travel date: 23rd January 2006

Awesome Resort

5
Brilliant
by
Reviewed 2nd November 2012

"My little family (couple with a baby) just returned from a week at Dreams Tulum and had a great time. The beach is beautiful and the pool nice. The food and servic went far beyond our expectations. The main buffet serves a variety of dishes tastes better than any buffet i ate. The rooms are nice too. Entertainment was so so, though we liked the fact that it was quiet and romantic (walk on the beach at night). We will definitely try to return."

Holiday details

  • Travel date: 23rd January 2006

"prison paradise"

1
Awful
by
Reviewed 16th October 2012

"This resort is not a 6 "golden apple" resort, others visiting this resort referred to it as a "Mexican Prison." I would rate it a 4 at best. We went to this resort via a 6 apple square deal package, we didn't think we could go wrong since it's supposed to be the best of the best. It was rather strange, we were told in Milwaukee that we'd be staying at Secrets Capri, but when we arrived at the Cancun airport we were told that we'd be at Dreams/Sunscape, what a disappointment that was after the 2+ hour bus ride. What's even stranger is that this same thing happened to 8 other couples and we found our names a list indicating that we were supposed to stay at Secrets Capri? When I go on a vacation I prefer to be pampered above my current standard of living, on this vacation I felt as though I was roughing it in some cases. I've never vacationed at a resort that had salt water showers... yuck, not so good on the skin or hair. The men's bathroom in the lobby of the resort had multiple urinals filled with urine, This is absolutely gross. In addition we had tons of ants all over the walls of our bathroom, as well as light fixtures without covers. Treatment of guest wasn't consistant, friends we were traveling with in the same type of room would receive roses every night, we'd hardly have our room cleaned before 7, much less roses or towels. The evening entertainment was okay, however, everything pretty much closed up by 10:30 and they only had one bar open. This isn't a good resort for individuals that like to party, visit Playa De Carmen if that's the case, however, that's a 40 minute taxi drive at $35 each way. This was our honeymoon, we asked multiple times for the honeymoon package described in the Apple Book, but it was never given to us, this was likely because we did a square deal? The resort was really run down, not due to the hurrican either, they cleaned up after that pretty well. Our stay wasn't terrible, we made the best of it, but we do feel it's important for other traveler's to know that this is not a 6 apple, likely a 4 or maybe a 5, that's why we were most disappointed. The weather was great. I highly recommend the sushi restaurant, yummy, order more then you think though. The construction work from 7-6 was also very unpleasant."

Holiday details

  • Travel date: 15th January 2006

Not a Bad Get Away

2
Poor
by
Reviewed 17th November 2012

"My wife and I just returned from Tulum in Mexico. We stayed at the Dreams Tulum. Going there we understood that it was a Sunscape Tulum, but Dreams bought it and the fact that it was a 6 golden apple made it an easy decision for us to book this resort. Upon arrival to the resort, everything looked like maybe a 4 apple, certainly not a 6 golden apple. Getting to our room was a trek. We were in room 417 all the way at the end of the resort with no shuttles provided. When we got to our room, we noticed dead mosquitos on the walls with blood splatter. This was quite annoying to my wife, and after 5 calls and 2 visits to the front desk the problem was fixed. The next thing was the lack of a hammock and alarm clock we were supposed to recieve in our room. NO hammock, NO alarm clock. I had called for a wake up call the next morning, but the phone never rang. After all those problems were fixed the honeymoon went without a hitch. An occasional lack of hot water awaited us in the morning, and the toilets are terrible. The beach was beautiful, but if you go down the beach even 20 yards off the resort sand there garbage and I just about stepped on a needle. The service was excellent. The waiters were all very polite and were always there at your side when you needed something or was ready for the next course. The resort had excellent restraunts, with Italian being our favorite. There was only one bar that served all drinks so it was a bit of a pain. And as I said Dreams bought this resort so there is a lot of construction going on which didn't bug us at all. In a few years this resort will probably be worthy of a 6 Golden apple badge, but not now. The excursions we went on were Chin Ha, Xcarat, and shopping in Playel Del Carmen. All were great times with no problems."

Holiday details

  • Travel date: 15th January 2006
  • «
  • 1
  • 2
  • »

Hotels near Dreams Tulum Resort & Spa

Top traveller tips for Dreams Tulum Resort & Spa

  • by camillenagel

    "Don't use the Explorer's Club"

Dreams Tulum Resort & Spa is also called

  • dreams tulum
  • dreams tulum hotel
  • dreams tulum resort spa

Similar hotels around Dreams Tulum Resort & Spa