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Reviews summary

4
Good
6658 reviews
Brilliant
4942
Good
1163
Average
357
Poor
116
Awful
80

10 Traveller reviews from Holiday Watchdog

Incredible Service

4
Good
by
Reviewed 5th November 2012

"Just got back yesterday, Jan 9. Our family of 5, including our 3, 7 and 10 yr old all loved this place. This was our second time here, the previous under the old Hotel Sierra banner. This newly renovated hotel is the best A/I we've stayed at. Everything from the food to the service was first class. The rooms were very impressive and the ocean view and sunsets breathtaking. There is food for everyone including the picky. The Japanese and Italian equal any comparable in Canada if not better. The attention to detail from the staff is incredible and you can tell they really try hard to please you. The pool deck was very spacious as well as the beach with lounge chairs for everyone. They do lack some umbrella's on the pool deck though, and it would be a nice addition. The activiy staff were excellent and very friendly and there was always something going on although they never pushed you to join in. The only negative is the evening shows. Some are the same from our previous visit and could definetly improve the quality of entertaiment so don't rush your great dinner for a mediocre show. Overall, this resort is superb and we wouldn't hesitate to return or reccomend it."

Holiday details

  • Travel date: 10th January 2006

Beautiful Hotel - Amazing Service!

5
Brilliant
by
Reviewed 13th December 2012

"My husband (35 yrs old) sister (15 years old), father (50's) step-mother and her mother, just returned from a wonderful week at the Vallarta Palace. The hotel is shiny and new, very NY-style chic, trendy and modern with high ceilings, comfy couches in the lobby and a calming neutral colour scheme. We were greeted with champagne. My husband and I were put in an amazing room from the get-go, room 6020 - one of the few that has a balcony (and a stunning view of the most magnificent sunsets imaginable). My father and stepmother, on the other hand, were initially given two adjoining rooms on the main floor, and were not pleased due to the lack of view. They complained, and were subsequently moved to the sixth floor the following day when two rooms became available. The comments about the non-sound proof doors are true, and we could hear the doors of the elevator opening from our room, so if you are a light sleeper, bring ear plugs. Those little annoyances aside, our trip was wonderful. The service is outstanding, the liquor great (they use premium brands) and the food, decent. There is plenty to choose from, especially if you eat meat. Breakfasts feature a smoothie bar... (You put whatever fruits you like on a plate and they blend them together with juice or milk). There is also an eggs/omlette bar. Lunches feature an excellent stir-fry bar - you choose your veggies, and meat and they stir fry it right in front of you, with noodles. There is also plenty of other choices and Mexican nachos, guacamole...etc. Dinners were ok. The Brazilian restaurant was by far our favourite because of the giant beef, chicken and fish shishkabobs and fresh salads, grilled veggies and corn. The meat at the Asian restaurant was completely overcooked and the sauces were bland, but the fried spring-rolls and teryaki chicken were good. The Mexican restaurant featured great steak tacos, in a flour or corn shell... All of the desserts were mediocre, but there is ice cream available at every meal. The entertainment and nightlight for the most part was virtually nil - in fact, the one show that we saw was horrible, but they did put on a wonderful, classy and elegant New Year's dinner and fete, which really impressed us. The grounds are well kept and gorgeous. It never felt too loud or too crowded, although it was full when we were there. The pool is steps away from the beach, so you can move back and forth between the two easily. Waiters come by to offer drinks in both locations so you never have to move off your chair if you don't want to. Locals do come by and offer up sarongs, jewelery, but once you say no, they walk away and refrain from pestering you. Our weather was perfect, approx. 80 degrees during the day every day. At night the temperature can drop, so bring long sleeve shirts, jean jackets ...etc. There is a tennis court but they only had one adult racket and three kids ones, so if you are an avid tennis player, bring your own racket and sign up early in the day if you want to play. There was a lot of sand on the court but we're not pros so it didn't really bother us all that much. The gym, on the other hand, is great with brand new equipment. Ask which excursions are incuded in your package. We spent money going whale watching, (which was great... We saw approx. 10 whales!) but we found out that horseback riding was included. That excursion was very uncommercial and interesting- there were only 7 of us, and we started off at a dusty ranch 5 minutes from the hotel. Our guide, Pancho, was a riot - he tells great stories, and we walked our horses by a couple of bulls and an alligator. The route was fairly ugly but then we walked through a real Mexican village which was interesting. We tossed some packs of gum and packages of cookies to the kids and they were so appreciative so I would highly recommend doing the same if you decide to go horseback riding. This is a real family resort. There were many three generation families together and tons of babies. There is no disco and we usually went back to our rooms by 10-ish, so if you are single and into a lot of nightlife, this isn't the place for you. One more thing to add - the products (shampoo, soap) in the room were great, they consistently replenished the mini bar with soft drinks, beer and bottled water, and if you do decide to try out the jacuzzi in your room, you won't be disappointed."

Holiday details

  • Travel date: 9th January 2006

Very Nice resort!

4
Good
by
Reviewed 4th November 2012

"My family of 5 - two adults and three kids aged 19, 17 and 13 - just got back Jan. 4th from the Vallarta Palace. I'll do the bad first, but there's not much. Although the resort is renovated from top to bottom, the front doors of the rooms seem old and do not provide much sound insulation. You can easily hear the elevators, people talking, or the cleaning crew rolling the carts on the tile hallway outside. Luckily, I was tired and slept well and my floor was reasonably quiet so it wasn't a huge problem for me. The rooms all have large hot tubs in them which we don't like but others might. There is no shade for the lounge chairs around the pool. The nightly entertainment wasn't great. On to the good. The staff are all amazingly friendly and try their hardest to please. They are always offering up drinks and they use quality name-brands. The food is not gourmet but you can always find something good to eat. Nobody in our group of 5 families got sick and we all drank the water with ice cubes. The breakfasts have made-to-order omlettes/pancakes/french toast and lots of fresh fruit, fruit juices, etc. The lunches are buffet and are OK. Dinner at the Oriental and Italian restaurants are the best, with the Brazilian third and the Mexican buffet last. There were plenty of beach lounge chairs under palapas to go around even though the resort was full. The gounds are well-kept and the beach is nice to walk on. You could walk for at least 1 1/2 hours and maybe more to the north. We took the sunset cruise which was included in our package. It was on a very nice 38' sailboat and we saw humpback whales right next to us. You can bike or cab to Bucerias which is a very quaint small Mexican town which charming oceanfront restaurants and lots of shopping for art, jewellery and clothing. I didn't golf but one of our group and his son did. They raved about how good a deal it was and how good the courses were especially the Nicklaus and Weiskopf ones. We went to the Gala in Huatulco last year and the VP is just as good. I would recommend it to anybody."

Holiday details

  • Travel date: 7th January 2006

A fantastic experience

5
Brilliant
by
Reviewed 20th November 2012

"My wife, two children (2 1/2 and 5) and I had a fabulous time at the Vallarta Palace. The staff went out of their way to please, taking every opportunity to go that "extra mile." On the "all inclusive" scale, the food was an 8/10. You just can't expect fantastic food at an all inclusive. That said, there was lots of variety, and we found that if we specified that we wanted our food "very hot," the staff was eagre to satisfy. The sunset cruise is great (and free!). We even saw some humpback whales. The canal cruise is a little dissapointing, but we did see several wild iguanas and alligators. Our only complaint: noisy halls. The beach was fantastic -- soft sand a good 40 feet out and excellent boogy boarding. The pool was also excellent. If you want night life, you have to go into Puerto Vallarta ($16 US plus tip each way). Whatever. The bars at the hotel stay open all night, and we were quite happy to mostly stay at the hotel. We would have no trouble at all recommending this resort."

Holiday details

  • Travel date: 7th January 2006

excellent vacation at the palace

5
Brilliant
by
Reviewed 14th November 2012

"just returned from a great week at the vallarta palace.we have been on four all inclusive vacations so far and this was the best.I can"t understand how anyone could complain about the food it was awesome.the asian rest. was great,the italian place was the best. the breakfast had anything you could ask for.the snack bar was the best one of any resort we stayed at.the drink service was great,top shelf liquor at most of the bars.the only problem at the bar was they only had beer on tap and it was sol.we tipped the bartender one night and he found some cans of takate light.all the people were friendly,we did not have one single negative comment about any of the staff,they were there for you.we did two tours,the atv tour and las caletas.both were great.we also went to the water park it was also a great time.the spa was great also we had a couples massage and would have went back but we ran out of time.the first day we went on a sales tour for palace resorts.they gave us $100.00 in spa credit for taking ninety minutes to see thier offer,well worth it.they did not pressure us at all.once we said no they told us to have a nice day and gave us the vouchers and two t-shirts.over all I would recomend this hotel to anyone who wants to have a good time and eat well.we even had lobster tails for lunch one afternoon.thier is a mall about 3 blocks away for all of your shopping needs.they have a grocery store and pharmacy there also.we would definately go back to this resort,still deciding for next christmas.have a great vacation"

Holiday details

  • Travel date: 5th January 2006

Excellent Service

3
Average
by
Reviewed 16th October 2012

"My husband and another couple stayed at the VP in Nov. as an alternate to the IB Lindo after Wilma. We have previously stayed at Club Marival. Our age range is 28-48. Check-in: We were greeted with champagne. They had us on different floors at first but it was no problem to get one of us moved. Check in was smooth. Then we were whisked off to the lounge for drinks and the "vacation club" pitch, where we agreed to sit through the presentation the next morning. That took 2 hours but we got 100.00 palace dollars to use in the resort. We put it towards our excursions. Rooms: Our room was spectacular. The bed was the most comfortable we have ever had in a hotel. The in-room jacuzzi was a nice touch but we're not big tub people, especially in Mexico (Canada maybe!!). The mini-bar and liquor cabinet was very nice and restocked daily. As in other reviews, the room was sometimes cleaned later in the day. We didn't mind though as we don't spend much time in there anyway. Of course we had the towel animals and turn-down service with chocolates which was nice. We left something on the pillow for the maid every day and got a couple nice thank you notes. We had a great oceanview, but were very close to the lounge, so probably not great for people who retire early. It was quite noisy in the hallway too, and the ding of the elevator got a bit monotonous after awhile. The water temperature in the shower was terrible; freezing one minute, scalding the next. This never improved through the week...probably my biggest pet peeve. Beach/Pool: We have never been to the Mayan Riviera, so were quite satisfied with our brown sand. There were jellyfish signs up everyday so we didn't spend much time in the ocean. The pools were very nice and we didn't find them too cold. One day we walked north along the beach to check out the Marival and it was much more crowded up there than at the VP! The beach wasn't as clean either. Food: Mediocre at best. Breakfast was okay, there was enough variety to get through the week. As for restaurants, the Italian was our favorite, although the service was very poor. The first time we ate at the Brazilian we thought it was great, (I think too many cocktails clouded our judgement that night), and the next time we ate there we were really disappointed. the Mexican was okay, and the Japanese....well, we aren't real sushi fans, so it's probably not fair to comment, but we didn't like it. The snack bar by the beach offered some variety, but not much quality. It was nice not to need reservations except for the Japanese. Bars: Both the pool bar and the beach bar were bad for line ups throughout the day but the drinks were good. The lobby bar was air conditioned and usually almost empty. Too cold for Nov. The outdoor terraced lounge was more comfortable. It's too bad they don't have a swim-up bar. Entertainment: This is probably what would stop us from going back to the Palace. Believe the other reviews when they say the nightly shows were lame. One night they had karaoke and the people came out in droves, but just as the party got rocking they shut it down. This was about 10:30 if I recall correctly. There was literally nothing else for entertainment, except poor music from a band in the air-conditioned lounge. We were very disappointed once the sun went down. Service: Spectacular! Can't say enough about the way the staff treated us. Service was slow at times, so I don't know if they were understaffed (because of the Wilma rush) but we were always treated well. Sunsets: Amazing every night!"

Holiday details

  • Travel date: 4th January 2006

we loved it!!great time!!!

5
Brilliant
by
Reviewed 14th November 2012

"We went to the Palladium the week of dec 21st to dec 28th, 2005. My kids loved it! My daughter being 21 and son being 17. My husband and I loved it as well!The weather was awesome every day. The food was good, my favourite was always breakfast! There are three a la carte restaurants: oriental, mediterranean, and mexican. There is also tuesday and saturday nights dinner BBQ at the beach, which was very romantic ,food excellent! You have to give up one of your a la carte's for this one and beleive me its worth it!! We had the sat night BBq on christmas eve. The animation staff was great!!We miss you guys! they offer salsa,meringe, bingo, water aerobics, soccer, beach volleyball, spanish lessons, etc.... they are the same people that do the shows at night!We looked foward to them!I've been to other resorts the shows here were better!They have a disco after 11p.m ..our son was under age so we did not go there, but would have liked to. Almost every night except for one in front of the theathre, there were bands like a mariache band!!It was so nice there is a sports bar just right by the adults bar!!the young people loved this..popcorn, nachos and cheese, if you want hamburgers ,fries, and pizza . There is an internet cafe with two computers there as well. $5.00 US for 30 minutes. The buffet restaurant was good but if I stayed for two weeks the food would be just boring!!! We went on a rough guide tour $28.00 US per person lunch was not included nice resturant and a lagoon to swim in if you like while you wait for your food....the food was good but expensive the tour was very good all day, and you are given time to shop but not alot of time....the resort was beautiful,the pools, the beach yes rocky , but it was okay the pacific side what more do you expect? We found mexico to be more expensive for shopping including liquor compared to Cuba. We loved this place and would go back its a great family place it is 25 to 30 minutes if you want to go into town for more nightlife , but why would you...unless you want to party all night? The service at most ties was very good and friendly. There were times at the buffet I was a bit frustrated as I caught on early that you had to get your own drinks, which is no big deal to me if they were very busy. We just had better service in Cuba. This resort was beautiful, fun and entertaining. lots to do there!!! We loved it!!!!!very impressed!"

Holiday details

  • Travel date: 2nd January 2006

Wonderful Vacation!!

5
Brilliant
by
Reviewed 3rd November 2012

"My husband and I stayed at the Vallarta Palace for 5 nights from December 27 - Jan 1. It was WONDERFUL! The resort is beautiful, the rooms are amazing, and the pool/beach area is fabulous. We didn't have a view of the pool or beach, but it didn't matter because we were rarely in our room. Several reviews mention a lack of nightlife. I have to agree that the nightlife wasn't spectacular but we definitely did not go to VP anticipating that we would be watching shows every night. We went on the sunset cruise and the Outdoor Challenge. I would HIGHLY recommend the Outdoor Challenge--it is worth every peso! You are taken up into the tropical forest where you take zip lines through the trees and repel down two waterfalls. It is an incredible experience and I would definitely do it again. One note: make sure to bring an extra set of clothes because you will get drenched in the waterfalls. The staff at VP will help in anyway they can. You will have a great time at this resort!"

Holiday details

  • Travel date: 2nd January 2006

Great Time!

4
Good
by
Reviewed 20th November 2012

"We were there for six nights and enjoyed the surroundings tremendously. The food is wonderful! The service is good and bad, depending on whom you get to wait on you. The beaches aren't as nice as Cancun but you don't get the college kids there, either. It's a great place for a laid-back vacation as there's not much nightlife and town is 25 minutes away ($16 usd taxi fare). Don't do Las Caletas side trip. It's a major ripoff!"

Holiday details

  • Travel date: 25th December 2005

Eh...

2
Poor
by
Reviewed 8th October 2012

"We stayed here over Christmas and it was very so so. The food was not at all good here, very disorganized dishes and too little choices. It seemed that the food was just whatever they could get... not at all what I expected from the appearance of the buildings. The rooms were nice and the beds very comfortable. The weather was perfect and the activities during the day were plentiful. The nightlife, however, be prepared to go into town to do anything at all. It was like a resort funeral home... dead..."

Holiday details

  • Travel date: 25th December 2005

Hotels near Hard Rock Hotel Vallarta

Hard Rock Hotel Vallarta is also called

  • Vallarta Palace Hotel
  • vallarta palace
  • vallarta palace nuevo

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