Ocean Breeze Riviera Maya Hotel
13 Traveller reviews from Holiday Watchdog
"Upon arriving at the hotel, we were promptly checked in at 11am even though the check-in time is supposed to be 3pm. We were explained how the all inclusive works, which basically boiled down to we could have anything to eat at the Ocean Breeze (the deli in the lobby and the restaurant at the pool), we were also told that we could have any domestic beer and liquor.
There is a 10ish minute trip to the main pool that leaves roughly every 30 minutes (They have the next departure time posted at entrance to the hotel). We didn't mind this at all, we usually got a drink at the deli and took it with us on the drive.
The main pool at the Mayan is huge and the two swim up bars are fantastic. There is a special drinks menu for anyone on the all inclusive package at the Ocean Breeze, and it basically includes all domestic (Corona, etc.) beers and cocktails (Bloody Mary, Tequila Sunrise, etc). You need to sign every time you order a drink which sometimes is a little annoying, but everybody at the resort has to sign, even the ones not on an all inclusive package. We found out on the last day that we were there that the waiters can keep your "tab" open for the day and you only sign one receipt at the end of the day. They will even bring multiple drinks, buckets of beer and doubles.
We at lunch and dinner at Balche which is the restaurant/snack bar at the main pool. The food was wonderful. For lunch one day we ordered a shrimp cocktail to share and there must of been over 15 shrimp in the cocktail. The waiter was even so kind as to bring us all the different chillies that they cook with so that we could see how hot they were.
The one downside is that the beach is rather rocky, and really not many people go into the water. However, if you walk to the North of the beach, the rocks get less and you can go into the water pretty easily.
Everything pretty much dies down at about 11pm, and then starts up again at around 10am in the morning, which didn't really bother us too much because after laying out by the pool the whole day, we were ready to go to sleep."
- Travel date: Thu 8th of April 2010
Quiet, but not all inclusive to Resort
"The services of the newly opened Ocean Breeze Hotel were not quite "all inclusive" to the the Grand Mayan Palace Resort of which it is a part, as advertised. Of the several restaurants on the resort, you are instead limited to only two, one at the hotel pool and the other massive larger pool at the main hotel. However, the small restaurant at the hotel has a different menu theme each night, serves buffet style, was really was quite good and the service was excellent. Ocean Breeze is a half-hour's walk from the beach and main pool, but a shuttle will take you there (which leaves every half hour as well).
If you take a tour to Chichen Itza or Tulum (even you book it right at the Olympus tour desk at the hotel), you will be picked up by a mini-van and taken to the main highway to await the arrival of a full-sized bus to travel the road. The problem with that was that when you return, the big bus can't get you into the little hotel area. The Mayan Palace complex routes its big buses elsewhere. After much confusion our tour company simply hired us a cab for the last 400 meters to the hotel.
Since the hotel is new and buildings behind it had not yet been completed, we enjoyed the evening quietness as compared to the larger complexes at the resort. Being an older couple visiting at spring break, this was a plus."
- Travel date: Sat 3rd of April 2010
Nice stay at Ocean Breeze
"My husband and I stayed at the Ocean Breeze Golf Hotel Riviera Maya from 3/21-
3/26/10. Here are is our review broken up into categories.
This is a nice resort which is small and quiet. It is not ideal for kids or partiers since there is not much to do at the Ocean Breeze itself, however, a shuttle ride over to the Grand Mayan will take you to a much busier area with more activity and scheduled events for kids and adults. Still, most things closed down by 11pm. We found that we liked having the option between the two, and took advantage of both areas.
The details of this plan was a bit unclear, even after we arrived and received information, but we asked lots of questions. All meals and alcoholic drinks are included at the 2 poolside restaurants (OB and Grand Mayan), the Ocean Breeze deli, and the Grand Mayan pool bar (which closes early evening). Room service is also included and has a decent little menu for B/L/D - we didn't use this service though. When we booked, it was listed as 24 hour room service, but this is not the case according to the papers at the hotel. The big bottle of water in the room has a price tag on it, but is included in the all-incl. plan. We found it was better to just get cold bottled water from the restaurants and bars. Tips are included and they have this printed in bold on all the 'bills' you have to sign for all food and drink. There were also some activities over at the Grand Mayan, but we didn't make it to any of them.
We were told that all the rooms at Ocean Breeze are the same. They were spacious enough, and had a small table with 2 chairs in the room. There is no furniture on the balconies. The mattress may be too firm for some, but we didn't have any issues with it. As for noise, sometimes we could hear doors closing and I could hear the person upstairs in the bathroom from the bathroom, but that was pretty much it. As for amenities, there is a safe, lots of plastic hangers, an iron/board and a decent sized tv. There is NO mini-fridge in the room. The bathroom was nice, with a large shower. Bathroom amenities included a clear conditioning shampoo (no separate conditioner!), soap, lotion, sewing kit and shower cap. The shampoo and lotion are big 4 oz. bottles!
We stuck with the places included in the all-incl. plan. I was concerned that the choices were so limited, but after our first meal there, my concerns melted away. There really was enough to choose from and we found that the food overall was good to excellent. I thought the food quality was fairly high for an all-inclusive resort. I guess since they have other meal plans, some people actually pay for it so it must keep high standards. Note, there was also poolside drink/food service. Also, we never saw a single banana during our stay, which I thought was strange for a warm weather resort. Maybe if we asked...
Ocean Breeze Deli - This is in the hotel lobby and it's hours were not quite regular yet during our stay. When it is open, you can get alcoholic drinks there as well as coffee, cappuccino, tea, soda and water. There is a display case with some pastries, sandwiches, salads, and desserts. We had an awesome cobb salad the first day, along with a chocolate croissant that was heated up for us. We stopped there often to get drinks on our way out and back in from the shuttle.
La Terraza - This is the open-air poolside restaurant at the Ocean Breeze. They serve a nice breakfast buffet with cereals, standard hot foods, yogurts, fresh fruits and a variety of juices. We saw a cook making an omelet for a patron also, but they didn't advertise the option. For lunch, they have an ala carte menu that had a nice, but limited selection - nachos, caesar salad, cerviches, burgers, hot dogs, blt sandwich, club sandwich, chicken quesadillas, chicken or vegetable fajitas, or fish cooked your choice of ways. That's the majority of the menu. There is no dessert at lunch, but I was okay with that since there are frosty drinks available. For dinner, they had a buffet - the theme of which they'd post in the lobby each day. While we were there, it went like this - Italian, Mediterranean, Steak, Land & Sea, and Mexican.
Balche/Frida's (at Grand Mayan) - This is the open-air poolside restaurant at the Grand Mayan. It is Balche during the day, and Frida's Mexican restaurant for dinner. We ate there for lunch one day and I would say they have most everything from the La Terraza menu, but more, such as pizzas and ice cream. We went to Frida's twice for dinner. They have a wide selection including fish, shrimp, steak, duck, meatballs, etc. Their soup and salad portions were huge, and the dessert crepes were sooo good.
The employees at OB really did try to please. You could see how hard they were working and they really tried to meet any special requests. Even the shuttle drivers went out of there way to accommodate people when there were more people than seats. Once, two shuttles exchanged routes right on the spot so that the larger shuttle could accommodate the larger group. Another time, my husband and I were the last and couldn't fit on the shuttle, so the driver called another to come take us.
This was one reason that attracted us to the resort. Unfortunately, we couldn't find much information before our trip, but here it is for you! The par 3 course is called El Manglar and my husband enjoyed it 3 times during our stay. It's a short walk after taking the shuttle to the Grand Mayan. They have a great deal for hotel guests - for $69 plus tax, you get the greens fees, club rental and cart! When we checked out, we saw that the 2 times my husband played in the afternoon, they had only charged us $54, so perhaps they also have a twilight rate. There is also a 180 yard grass driving range. They also can store your personal clubs without charge. Also, the resort offers free group lessons on Mon, Tues and Thursday mornings! All you have to pay for is a bucket of balls - $7. I did that once and thought it was worthwhile.
There is a no cash policy at the resort. Expect to leave a credit card number upon check-in. As others have said, you need to sign for everything. As a result, I was a bit worried that we'd find unexpected charges on our bill at check-out. Surprisingly, it was completely accurate. We did not go to the beach, but did see that there were lots of beach chairs set up there. You have to pay to use the gym. There are some vendors around the pool area at the Grand Mayan, selling things such as jewelry and Cuban cigars, and there is also a fairly large store in one of the buildings there. The pool water was also colder than we expected. Housekeeping did rightfully expect a tip, and after I put a bill into the envelope left for us on our last day by the chambermaid, we got another envelope under our door from the 'night' chambermaid. (There is turn down service which we experienced the one time we were out of the room during the right period.)
So, all in all, the resort and its people are very nice. One con I had was having to depend on the shuttle. It would be nice to be able to walk from the OB to the Grand Mayan, though it would be a lengthy walk. We did also wish that there was an option for more nightlife on the resort, but had read ahead of time that most everything shuts down by 11pm. At least it made for a relaxing vacation."
- Travel date: Fri 2nd of April 2010
Totally mis-represented vacation package
"We arrived on March 17 and left on March 25, 2010 expecting another outstanding annual vacation. Instead we had what I would consider the worst vacation of our many years of going to the Riveria Maya region. Ocean Breeze Golf Hotel is a total ripoff. The website shows the Grand Mayan and all the activities associated it. At the Ocean Breeze you are in utter isolation. You are asked for your room number the moment you sit down and then you have to sign for anything/everything you have drank or eaten, in triplicate, how annoying is that. You are a 10 minute tram ride away from the Main resort that is available to you. That's if you time your departure at the front door correctly. If you want the feeling of being a "uninvited guest" this is your chance. Go over to the main resort to eat and once you are "discovered" to be from the "Ocean Breeze" the mood changes. Ask for a drink with anything but the lowest quality alcohol and you are given the line "This does not apply to your package". It also seemed like canberry juice was rationed The "Beach" consist of 1 yard of sand and acres of coral that is a foot killer. We did not see one person enter the ocean in our entire stay. The evening activities consisted of 2 nights of crappy karoke and 2 nights of PG movies in the outdoor arena. We have stayed at the Blue Bay Grand last year and tried to stay this year but it was booked solid, so we know what to expect. The Blue Bay is what I would consider a world class resort. Our stay at Ocean Breeze was a total disaster. Stay anywhere else just don't stay at the Ocean Breeze. This resort deserves NO stars. A total mis-representation. The highlight, mmm lowlights of our stay was the replanting everyday of the foliage that was dead and the human bondage workers that did the hard labor. For every staff member there must have been 5 Mgmt staff doing reviews of the staff member actions."
- Travel date: Tue 30th of March 2010
The good and the bad
"Booked through cheapcaribbean.com and agree with others the way chaepacaribbians sold the property it was misleading. Do not believe the pictures of the hotel thats not the correct hotel some of those pictures including rooms are of Mayan Palace not Ocean breeze. Ran into three other couples that booked through Cheap C.com and we all felt the same the resort was overdelivered.The hotel itself is not 4 stars I would say 2 1/2. The fact that you had to be shuttled 30 minutes to the main pool/beach/gym and Poolside restauraunt takes away from your vacation.Having limited places to eat is not good either the food can get repetitive after 5 days. Knowing all this we tried to make the best of it and had a pleasent trip.
The quality of food was above average for all inclusive. People staying at other hotels in the Mayan complex payed $40-$50 meals for the same meals that where included in the all inclusive package. Staff was very friendly and acomidating they never said No to requests. The Mayan Pool was very well maintained and Huge lots of benches and seat for everyone.
Limited places to eat at the Hotel itself - Limited eating facitilites Deli and Poolside Room service closes at 10:30 PM had to order from the Mayan palace for late night snack (Chicken Sandwich)which hit me for 220 pesos if we ordered duing the day this would have been included in the package. Room had no view was promissed a garden view but what I got was a garden of weeds view. The hotel itself has no gardens.Pool at the hotel is small and very quite.
Signing every item you purchase was a nusance. I was told this was kept for audit purposes this does make sence becasue the facilities at the Mayan Palace are shared between inclusive and non inclusive hotels Grand Mayan, Mayan Palace , and Ocean Breeze. Also I was worried that I was going to be hit for extra charges since not all drinks are included from the bars and I was using Pool side service. I was pleasently surprised that I had no extra bar charges at the end of the trip. To use the Mayan Gym thier is a charge.
One tip to future patrons make sure what you sign has 0 for tip and it says unlimited experiences on it. This will insure you will not be charged."
- Travel date: Mon 29th of March 2010
False Advertising-NOT AN ALL-INCLUSIVE
"Do not go here! The AI is limited but they don't tell you until arrival. It is almost on the Highway. NO ameneties whatsoever! Lobby is the size of a 1.5 car garage, no joke! It's called Ocean Breeze but there is only a breeze from the highway b/c too far from the beach and literally steps from the highway. Tram ride, if they decide to pick you up is 20 min ride to beach/pool area. Not walkable.
Beach not swimmable. Spa beautiful but did not honour spa credits provided by bookit so you have to pay each day to use the spa/gym. Tram wait times were horrible. In excess of 45 min and some days longer. Tram was in 3 accidents, where couple went to hospital. We hit a ladder where tools went flying.
Food and beverage charges for an AI upon checkout, tell me how that is possible when its an AI? I would like to know.
Buffet they serve you is outdoors and maybe 8 tables total. This is where they expect 100 room hotel to eat. The deli they speak about to service the AI customers has one salad in the small counter and sometimes two brownies every day, how is that supposed to feed all their vacationers that paid for AI? The other two restaurants are really the same restaurant, they simply change the name at night, yet they include this as another restaurant available in their repretoire.
Drink menu looks great with a wide range of 35 drinks on the menu, until they tell you that you are limited to domestic beer and a couple of rum drinks. The rest you have to pay for!
We had to fight for our AI plan every day to every server and manager. We were treated like second class citizens.
My guess is this hotel which is on the Mayan Palace/Grand Mayan property is primarily to get you there so they can pitch their timeshares at the resort. Some people are desperate enough to buy likely to get out of the Ocean Breeze hotel b/c they offer to upgrade you to the Palace resort.
Make no mistake about it, DON'T spend your money here. You will be sadly disappointed. Our entire vacation was a disaster!
I have been to many places and never experienced something so dishonest before. What's happening there is unlawful!"
- Travel date: Mon 29th of March 2010
If you like waiting for shuttles and signing for everything
"We booked our trip through CheapCarribean and while the price was good I believe we could have spent a little more and gotten something far better. The advertising and description of the facility is very misleading. The Ocean Breeze hotel has very little to offer one small pool and small outdoor buffet and small indoor kiosk and no beach what so ever. The small outdoor buffet didn't open until 7:15am for breakfast so if your an early riser as am I you have to wait for a cup off coffee. The kiosk wasn't even open the first two days of our stay. When it finally did open there wasn't much in offerings and it didn't open until noon time, and was closed at 10pm. Any all inclusive I've ever stayed at had a variety of places to obtain food/drink through out the day. If you want action, variety or the beach you have to take a shuttle to the Mayan Palace. Taking the shuttle was quite a hassel as well. The shuttles although advertised as running frequently did not. On average the shutlles ran every 1/2 hour and if you missed one, you had to wait for the next. Once we got the shuttle to the Mayan Palace we found no one at Mayan Palace knew what was going on as to the shuttles, or what was, was not included in the all inclusive. The first day we were served drinks at the pool with no problem however; the next day I couldn't even get a bottle of water at the Mayan Palace before 11:30am. The food at the Balache Mayan Palace was very good however; you had to go in and sit at the tables. There were no outside food facilites offered at the Mayan Palace to those who were staying at the Ocean Breeze. Although all the staff were kind they were told they could not accomate us at the pool. We along with a number of other groups felt like 'second class citizens'. We found towards the end of our stay if we sweeted the pot so to speak you were able to get some of the staff to provide pool side service. If all this wasn't enough every single time you asked for anything they had to run it through their computers, get your name and room number, print out a slip of paper a mile long. You could order a soda, drink it and still be waiting for the slip of paper to sign. We all had wrist bands they should have been able to scan our wristband or something to the contrary to make it easier on all. By the third day of our stay we decided to just accept things for what they were and make the best of the remainder of our stay. Spend some extra money and go elsewhere."
- Travel date: Sat 27th of March 2010
Nice but not great
"The Ocean Breeze is connected to the Grand Mayan Resort. The Ocean Breeze itself is very pleasant, has great service, is very clean, and is generally quiet. They have a small outside restaurant/bar, fairly small pool, and even smaller indoor deli/bar. There is not a lot to do at the Ocean Breeze itself, but laying by the pool and drinking wasn't bad. There is no beach at the Ocean Breeze and no nightlife.
For more excitement, or to go to the beach, you need to take a shuttle to the Grand Mayan. The shuttle leaves approximately every 30 minutes but I truly mean "approximately". You can't count on them to be there on the half hour. Several times we arrived to find that the shuttle had just left. The Grand Mayan offers a nice sandy beach that's good for laying out, beach activities, etc. However, it is rocky by the water so playing in the surf is a bit difficult. The pools are huge and nice and there is a good restaurant there that is included in the Ocean Breeze all inclusive package (so are the pool bars). We didn't find much nightlife there either, but activities might have been happening at other parts of the resort that we were not aware of. I also don't know if those activities would have been included in the all-inclusive package or not (see below).
The two reasons that I probably wouldn't go back are the fact that you have to be shuttled around and you have to sign for everything even though it is all inclusive. That made getting a drink or a bottle of water into a 5 - 10 minute endeavor which got to be a pain. Also, it always made me wonder what is included and what is not included (some bars, restaurants weren't included while others were, but the process seemed the same at both). I ended up checking my bill several times during our stay just to see what was hitting it. I found one thing that I thought should be included that wasn't, but they agreed and took it off the bill."
- Travel date: Sat 27th of March 2010
"Great Deal, love the service & the staff , the best thing is that you don't have to walk to the beach, they provide schedule transportation all day."
- Travel date: Thu 25th of March 2010
never think of going to this resort
"beach not private part of complex have to be shuttled there. there is no sand just rocks cannot go in water without shoes. the resturants are not included as shown you can only eat at 2 poolside bars.the rules change everyday cannot even get a drink until 11:30 at the only 2 bars you are allowed to go.this is probably the worst all inclusive resort i have ever been to"
- Travel date: Fri 19th of March 2010
Hotel not ready for tourists though already booked. Upgrade terrific.
"Discovered during transport from airline to hotel that hotel was unavailable. Restaurant stove had not made it thru customs. The great news is that we were upgrated to the Grand Mayan Palace ( not the Mayan Palace, that's a third group of hotels at this resort), an $800 a night room so we were told by other guests. Even there it was a long walk to the pools, beach, and restaurant and we were among the closest properties there.
Food and service excellent. Beautiful resort. Huge. 1200 employees. Inexpensive bus trip to Playa Del Carmen.
Dealbreaker: ROCK HARD BEDS at the Grand Mayan Palace. Ocean Breeze advertises memory foam beds but they were quite stiff to the touch. If beds were upgraded, I would return. Even the lawn chairs were uncomfortable. The poolside beds felt quite stiff but we did not rent one ($350 pesos a day).
Plan on lots of wind and walking and you will be fine. Shuttles around the complex are free.
Took a tour of the Ocean Breeze complex, very nice accomodations but very far from beach and isolated. More of nature to be found here than the other buildings.
NOTE: Although this facility is handicap accessible, there is a lot of uphill and downhill. The concrete walkways look even but they are not. A wheelchair pusher will have his work cut out for him."
- Travel date: Fri 19th of March 2010
Lots of breeze but no ocean......
"We booked through CheapCarribean and felt that the whole advertising and description of this property was grossly misleading. The hotel was not ready to open for the first 5 days of our 6 day vacation. There had been very poor communication from one hotel to the other, and the staff at sister resort Mayan Palace had no clue what was included in our all-inclusive package. We felt we had to barter for food and drink that was already paid for. The food was standard, run of the mill buffet at the Ocean Breeze, but you could order off the menu at one pool dining spot at the Mayan Palace. There is no swimmable beach at the Mayan Palace, and there is no beach at all at Ocean Breeze, so be prepared to do a Bataan death march to the closest swimmable beach, or pay 8 USD RT to take the shuttle from Mayan Palace to Playa del Carmen. I will say that the staff are excellent at Ocean Breeze and they were pretty stressed out at the situation of not having any kinks worked out before the place opened. It would have been nice if the Deli were open before our last day at the resort as the hotel description said, or if you could have gotten a coffe or expresso before 7:15. The pool is the size of a kiddie pool...all in all I would never stay there again or recommend this hotel to anyone. There are just too many other great places to stay that don't leave you feeling like you've had to beg for a cocktail at the swim-up bar."
- Travel date: Wed 17th of March 2010