Grand Sirenis Riviera Maya Resort
39 Traveller reviews from Holiday Watchdog
"I will start with the positives, the staff are very nice, our concierge is great and cannot do enough to help and a couple of the a'la carte restaurants are ok (the Mediterranean restaurant staff are really good) But that is about it. Now for the negatives, The food in the buffet restaurants is terrible, at best it is luke warm and the hygiene standards leave a lot to be desired (cross contamination is rife) The plastic drinks cups used around the pools are washed by hand in cold water, so not sanitised in any way. Its not surprising the hotel has an issue with e coli. Our room smells of damp which has made all our clothes smell damp, the hotel dont seem to care and their solution was a dehumidifier which leaked water so made the problem worse. The damp in rooms is a problem across the hotel. The biggest issue was with the building work which started yesterday, a major refurbishment of pool 3 which has closed an entire area. The hotel did not let anyone know before it started (including the tour operators) so we now have heavy power tools in use outside our room starting at 0730 and yesterday evening finished at 2030. The hotel management seem to lie to customers, guests we have spoken too have been fobbed off with various inconsistent stories by staff."
- Travel date: 1st April 2018
"We stayed here for two weeks from the 16th August, while on arrival we were a tad disappointed with our junior suite, not the best of fixtures and fittings. On day two we became members after thoroughly going through the small print and speaking to many members, we were moved straight away to a presidential suite and this is where the holiday truly started. The staff couldn't do enough for you, constantly checking all was good, had enough drink and snacks in your room to booking your evening a la carte. I have read many reviews on the membership with some calling it a hoax and scam but we have made good friends with people who have been members for 4 years now and have always found it a great saving, they paid Â£6700 for 5 people for 4 weeks all inclusive in the presidential suite compared to our Â£6500 for 4 people for 2 weeks in a junior suite. We found all staff and locals to be extremely friendly and hard working, hotel entertainment was the best we've ever encountered , full on shows, food was fab and huge choice, grounds were extensive with so many pools and a beautiful beach, well cleaned and crystal clear water. I'm so ready to go home by day 12 but i could of stayed another week, we are currently looking in to booking our return in 2017 through our membership. On odd days we did have to mention that the bar pool needed extra cleaning in one corner and odd bits of the hotel need a face lift but having been to some pretty fancy hotels in Jamaica, Morocco and Crete this has much more to offer and other points far out way any negatives, the ride home in a limo hit the spot too. Final point due to the extreme size of the hotel the staff never stop , even jet washing all pool and beach seating, tables and bedding all through the night and scrubbing the pool grout wearing snorkles and googles!!"
- Travel date: 30th December 2016
"We were in room 2513 and our concierge were brilliant , except the female one , she was very unpleasant when i told her we didn't want the day trips , we went there to relax but she still pushed and pushed and i had to say no thanks over and over again , the concierge on the next block were brilliant , I went to see these two guys for anything i needed rather than go to the miserable woman on our block . the noise at the early hours of the morning was really bad and no one bothered to shut these thugs up , was nothing like a 5 star ."
- Travel date: 18th September 2016
horrible place - theiving staff!
"We stayed her in July 2015. Lots of problems here which totally ruined our holiday. * Rooms are old & dated, big backed TV's, sheets don't fit the grubby mattresses, patio is tiny with dirty old metal chairs, No privacy in bathroom or toilet as there is a huge opening in the room so people in the room can see you on the toilet or in the bath, Jacuzzi bath spewed out dirty sludge when switched on so never used, one envelope thick pillow each on the bed, warm fridge. * No free WI-Fi anywhere in the hotel. * The in room safe is chargeable. * the beach is disgusting & stinks of decaying seaweed which prevents you going anywhere near the water. * The pools are dirty, with scum floating on the top, and full of loud drunken American yobs. The quiet pools have hardly any loungers so unless you get up at 4am them you will have to sit on the ground. What loungers there are have dirty, torn cushions on them. * The foods is bland & even though we were careful what we ate, we still spent 5 days not going far from the toilet. BUT here is the biggest problem - On returning to our room one day, we found our safe had been opened and all our possessions were strewn over the bed. someone with a key to our room and a way of opening our safe had stolen all our money and my phone. This had to be a member of staff as there was no forced entry. The hotel management tried to just cover it up and wouldn't even let us get the police. Instead we had to go to the police station to file a report which was a nightmare!! The managers answer was to deduct the cost of the safe from our bill!!! We reported everything to our Thomson rep, who was so fed up with complaints he never seemed interested. This is at best a 3 star resort, Akin to a bad Benidorm style hotel. Not the 5 star it claims, and I have stayed in many 5 star resorts. Do yourself a big favor and choose a different resort. We wouldn't return if it was free! http://www.tripadvisor.co.uk/ShowUserReviews-g499445-d599193-r305036846-Grand_Sirenis_Riviera_Maya_Resort_Spa-Akumal_Yucatan_Peninsula.html# "
- Travel date: 31st August 2015
Beware Sirenis Premium Travel Club
"The Hotel was fine but be very aware of the on-site Sirenis Premium Travel Club that they will try and encourage you to sign up to. The sales staff employ outlawed fraudulent tactics i.e. willful falsehoods to make you sign on the dotted line. Our sales rep, JD, from Edinburgh told us they are in partnership with major Airlines, including Thomson and First choice that will 'guarantee' preferential rates and availability. This is a pack of lies, Thomson, First Choice and all other airlines have never heard of this Mickey Mouse outfit who hide their offices in Panama to avoid any financial retribution. They will tell you that their is no cooling of period and no right to cancel which is illegal in most law abiding practices. We are presently in legal proceedings to cover the deposit paid and have had absolutely no assistance from the company whatsoever in trying to recuperate our losses. Avoid Sirenis Premium Travel at all costs."
- Travel date: 24th May 2015
Wonderful Vaction at Grand Sirenis Riviera
"We had no issues with anything in Mexico.The service and food was awesome.Locals were very polite and helpful. The rooms and hotel was very clean and always well stocked with what we needed.Entertainment was well organized and very good.Beaches were clean .never ran out of food .It was our first time going and we liked it so much we booked for this year again.... You have to go you respect them they respect you.Also you always had a decoration made of towels it was great what they do to treat tourist comfortable and accomadating ."
- Travel date: 19th June 2014
questions for people who have visited
"Hi me and my boyfriend really like the look of this hotel and all the activities which are listed. This will be our first holiday abroad together. I'm reading some of the reviews about mold, staff, restaurants etc and I'm quite put off by it, which is a disappointment as I had my heart set on this hotel. Please can people give me a honest opinion whether to book for this holiday or offer an alternative place in Mexico which offers a range of excursions- I want to see chicken, and I want to swim with dolphins etc. I want a range of activities like the Grand Sirenis and a range of health and spa such as steam and Turkish bath. Thanks, "
- Travel date: 17th September 2013
Nice but not great
"Accommodation was good, swimming pools and beach were good, dive centre was very good. Food was plentiful but mundane and the 'Al a Carte' restaurants apart from the Japanese were very average. Staff were friendly enough and efficient but the hotel was missing something! 5 out of 6 of my family had food poisoning but that didn't really affect the holiday. Producing food to the masses was the obvious cause. My adult children enjoyed the disco and the all inclusive was good. Best activities outside were Snorkelling with Dolphins (10/10) Diving at the Tah mahal Cenotes was the most scenic dive I have ever had (10/10) Advice:- take a smaller minibus to Chitzen Etza as the larger excursions treat you like cattle and expect you to change buses after you have been around other hotels picking up other passengers. This is before the 2 hour journey. It took us 3.5 hours to get there - absolutely ridiculous and the tour guides all hinting for tips all the time and would not be quiet throughout the journey - never again.... The 7th wonder however was worth seeing. Quad biking in the jungle again was excellent - don't be put off by the run down back garden enterprise they were brilliant. Good holiday but would not go back"
- Travel date: 24th August 2013
"This place is fantastic! We were next to the beach, didnt pay for a sea view but we were on the ground floor and we could see the sea slightly in the distance. Great room sizes, pools, restaurants were fantastic. The staff were friendly, its fair to tip them when they work so hard, we tipped here and there. Me and my boyfriend went with first choice, upgraded our flights, not good the way there but the service we recieved on our flight home was brilliant. Grand Sirenis was amazing, we went on several trip and the coach would often collect people from other hotels and they were nice but our hotel had the wow factor. Several bars, great cocktail menu and gorgeous coffee. Only negative is that we agreed to go to a meeting, basically it was a time share meeting with serious pressurised selling which we were not expecting. Me and my boyfriend found that it waisted our whole morning and afternoon and would have prefered to be in the sun, atleast we got a free massage at the spa! 10/10 for this holiday, great service, hotel and near by trips to go on. We did a jungle expedition, chi chinitza, visited several cenotes which are like open wells that are a natural pool. Tulum reuins is 15 minutes taxi ride away, coba was great, visited nearby villages with mayan people. Their culture is fantastic. coco bongo is the best club i have ever been to with a constant live show. xcaret was a fantastic day out(half zoo and half theme park). Most of all, getting to know the mayan people, they appreciaite our custom, a lot of the tour guides love the fact the companies they work for donate money to restore these pyramids that are hidden deep in the jungles. They have to shrink the roots of trees that have grown through them over a period of time, then they can(with funding) restore the pyramids and put them on display to tourists. The spannish aspect to the Riviera Maya was fun. The hotel really was five star, waitresess, I dont know how that carry so many glasses on one tray. Americans, canaidians and English were at this hotel mostly. We stayed at mayan beach side which was brilliant, near the pool! HIGHLY RATE THIS HOTEL!"
- Travel date: 30th January 2013
Wonderful 2 week in Mexico
"We have been to the Sirenis twice now,It is quite a large resort and we have stayed at both ends ie also the Resort and Spa.It is so easy to get around in lovely grounds .Good food.lovely staff and great. rooms.The lazy river is such a laugh and great to cool down especially if you fall of your tyre.Slight damp smell in the rooms because of the humidity but this is Mexico.Would return again"
- Travel date: 23rd January 2013
"WOW WOW WOW, what a fanastic place to stay. We stayed from 6th June until 20th June. We had a great time, People were so friendly, Staff were amazing. We are already looking to go back next year. Gaudaloupe poolside assistant went out of her way to make sure you was ok and had plenty of drinks. Natalie and Fernandoz the concierges where very helpful and friendly.there was also a third concierge but sorry we cant remember your name. The poolside bar staff where also great. The food couldnt be faulted, although only one thing to moan about was the Italien restaurant wasnt onto par with the rest, but saying that the head waiter did ask if there was anything they could do to improve the food. The japenese was the best restaurant to eat in. Staff were great food was great, we had my birthday there and I will never forget it. Thankyou. The only one thing I will say that could be inproved on is that we went with our 13 year old son, It would have been nice if there was more for him to do in the evening, as he wasnt interested in the shows (although I enjoyed them he got a bit bored,) so just a suggestion that maybe they could have some sort of teen club. But apart from that thumbs up to all at the Grand Sirenis Hotel oh yea the spa was fantastice thank you Gisele. Sorry one last thing to all the other guests that we spoke too and got to know, thank you,Carol, Graham and Lauren and Adam. Christine and her family from Toronto, Jean, Angus, Gordon and Karen the nutty Scots. Manny and his family from Canada. Adam and Casey from birmingham."
- Travel date: 24th June 2012
Do not go here unless you are obviously rich!
"This hotel has great potential. The location is amazing, the snorkling is amazing,the pools are excellent, the food is often excellent with good variety, but alas sometimes cold and with important components missing like running out of rice or tacos etc. The much hailed al a carte resteraunts were actually a dissapointment, not bad, but food was simple as regards veg or salad with the main menue item. All had a good buffet for starters and puddings. The service was similar, treated like kings sometimes unless there were better tipping people around (we saw Canadians tipping $5.00 per drink delivered...they had great service understandably!)then you had to wait till these people had been satisfied. THE ROOMS We felt like we had been forced to upgrade to an acceptable room.On being greeted by the man on reception we were offerd the chance to upgrade for Â£380 which we explained we couldn't afford. we then asked for a quiet room and were given one right next to the pool and entertainment area, very noisy and odd considering our request for a quiet room we thought. We asked if it was easy to move to a room away from this noisy area and were moved to a room that had a view of jungle scrubland and smelled so mouldy it made us feel sick. The sofa bed was mouldy and someone had been previously been in the room and declined it, we slept the night in there because we were exahsted but woke uo with our clothes stinking of mould. We asked to move again, and it became evident talking to an independandant quality control person that this is a well known issue in this block, we were offered another room close to the mouldy room that also smelled of mould (a condensation problem we were told)which was being cleaned, decorated and repaired by four or five workmen when we went to look at it. One of the chairs was upside down and guess what was underneath...mould. Having missed the first day and a half of our (dream) holiday we were desperate to get settled and foolishly paid Â£350 to upgrade to a clean room. We would expect to have to do this in a cheap 2* hotel but this hotel claims to be 5*.Our upgrade room was excellent when we eventually got electricity working just as it got dark. The power went off almost daily. It seemed on talking to other disgruntled guests that by coincidence we were all booked with the same tour operator as us. Over all we were made to feel quite second class. We had a good holiday but only because we paid extra. Our tour operator was Thomas Cook, their rep was unable to help us get better service and seemed to have no influence on the hotel operations. (we were treated like cattle on our thamas Cook flights which were like a long haul version of Easy Jet or ryan air. Awful."
- Travel date: 27th April 2011
Top traveller tips for Grand Sirenis Riviera Maya Resort
"modernise rooms , have security patrolling for noisy thugs , ensure all concierge are pleasant ."
"Avoid going on the Sirenis Premium Travel Club Tour"
"Have a few dollars in your pocket for tips as some waiters/bar tenders will ignore you otherwise. This is not a 5 star hotel, 4 at best"
"Dont spend to much time with the consierge, they are helpful but are sales staff that dig info out of you to sell to you, very annoying."
"Did not do any trips aw we have been to Mexico 13 times"
"The rooms are not very private so if travelling with teens it may be best to get them there own room."
"Upgrade or go somewhere else."
"Paradise, great food, atmosphere and nothing too much trouble for the friendly staff."
"Go to mexico but not this hotel!!"
"Chichen Itza and Coba"
"Take an umbrella in June!!"
"Lapis Factory! heehee!"
"All restaurants on resort good. Tulum and Chichen Itza worth visit."
Grand Sirenis Riviera Maya Resort is also called
- Grand Sirenis Riviera Maya Hotel
- grand sirenis riviera maya
- grand sirenis riviera maya akumal