Secrets Maroma Beach Riviera Cancun

Carretera Federal Cancun - Puerto Juarez Km 306.5 S/N Punta Maroma, Playa Maroma, Playa del Carmen CP 77710 Mexico
5 star hotel

Overview

Ratings summary

Brilliant
10384
Good
1707
Average
477
Poor
154
Awful
70

Rating by feature

  • 5 room
  • 4.5 pool
  • 4 beach
  • 5 service
  • 4.5 value
  • 5 food
  • 5 cleanliness
  • 4.5 location
 

12 Traveller reviews from Holiday Watchdog

Amazing!!! Can't wait to go back!!

5
Brilliant
by

"I was worried at first about coming here as this was a new resort and I've been reading various forums on tripadvisor about there being delayed openings, not accepting guests and whatnot but once my friend and I actually got there, we were relieved to find that it was indeed open and they were accepting new check ins.
Once you get out of the taxi, they warmly greet you "welcome home" and take you inside to the lobby area where you are given wet towels to freshen up along with a glass of champagne. Even though our reservation was for the parial ocean view room, we were upgraded to the swim out room. Service was impeccable from all of the staff, from our personal building conceirge to the front desk to all of the entertainment staff as well as the bartenders. They make you feel very welcomed from the start, introducing themselves and calling you by your first name.
They have two main pools by the beach, one which has the swim up bar. The two bartenders there, Francisco and Alfredo were awesome. The sand on the beach is pretty amazing too, powdery white and so soft. They have plenty of activities planned for you from bingo to beach volleyball to water polo to magic shows, it's hard to get bored. The pool and beach area were so nice that we spent most of the day just chilling at the swim up bar and laying out in the sun. Since there wasn't a full occupancy, not all of the restaurants were open every night. Usually one restaurant would be closed. While all the restaurants were great, I particularly recommend Portofino (Italian) and Oceana (seafood). Also, they have a great selection of house wine. Unlike other resorts where there will be one red and one white for house wine, here they have a few red and a few white to choose from. The Argentinian Malbec was superb. While tipping isn't necessary, we brought a stack of $1 dollar bills to give to the waiters, housekeeping and bartenders. During our stay, we booked two separate excursions through the travel agents in the orange shirts. If you like a bit of adventure, I recommend doing the Tulum Extreme tour and the Cozumel day trip. In the morning, they take you to the Tulum ruins and then during the afternoon, you do zip-lining through the jungle, snorkeling, and hanging rope. We loved the afternoon activity. We also booked a scuba diving and snorkeling trip to Cozumel. If you think that the water on Maroma beach is amazing, you will be left speechless when you see the water in Cozumel. The water was so crystal clear and had a bright tourqoise blue color to it, that it almost looked fake. I've traveled all over the world and have seen many beaches but this was far one of the best I've seen. Through diving and snorkeling, we saw so many beautiful tropical fish under the water. I highly recommend this activity. We loved our time there so much that we'll be booking for the Christmas/New Years season.

Many many thanks to the entertainment staff Adriana, Oscar, Juan and Lenny for showing us a great time."

Holiday details

  • Travel date: Fri 5th of September 2008

It's No Secret: 5 Star Service, Food & Accommodations!

5
Brilliant
by

"Warning: this review is verrrrrry long. I don’t usually write such long-winded reviews, but given that this resort is new I know a lot of people are looking for as much information as possible in order to make an informed choice about where to spend their holidays. You might want to grab a coffee first…

I spent a few weeks searching online for the best Riviera Maya resort at which to spend our August holiday; ultimately we chose Secrets Maroma Beach based on the information provided by the Secrets website and that which I read here on TA. After making our reservations I then spent a few more weeks pouring over every word written on the TA message boards about this resort, wondering at times if we would even be able to check in upon our arrival! Fortunately we were able to spend a very pleasant and relaxing week at this brand new luxury property just as we had hoped. Secrets Maroma Beach definitely deserves a place among the top-tier resorts of the Mayan Riviera.

I have decided to “chunk” the review into different categories with ratings out of 10 for (hopefully) easier reading.

Airport Arrival (8/10):

The transfer arranged through our tour provider was easy to find, and in about 30 minutes we were at the resort. On the way to the resort we were the first people to be dropped off, but on the way back we were the second to be picked up with two more stops after us, so the total time it took to get back to the airport was about 45 minutes. Next time we would definitely pay extra to arrange a private transfer.

Arrival at the Hotel (8/10):

At this point the roadway and entrance to the resort are still being worked on, so the arrival is not very impressive. We heard the couple behind us in the shuttle whisper that they were glad they booked at Secrets Capri instead. There is not yet any landscaping and the façade of the main building is very plain. Upon alighting from the shuttle our bags were taken from us as we were warmly “welcomed home” to what would be a “five diamond experience” at Secrets Maroma Beach. We were offered cool, scented towels and escorted to the lobby to check in.

Check-In Process (7/10):

We were able to be seated immediately to check in with Hector. He too welcomed us to the property, took the necessary information from us, and gave us some information about the hotel. We were very impressed by the level of English spoken by the staff we interacted with – especially since our Spanish is very limited! We were told our room was not quite ready yet (we arrived around 2:30), but we could have a drink in the lobby or something to eat by the pool. We had to ask for a glass of sparkling wine because it was not offered to us upon checking in. We waited about 15 minutes before Sondra, our concierge, was introduced to us and brought us to building 12. There seemed to be some confusion about what room we were to be assigned. Halfway to our building we were stopped and asked to come back to the lobby as there had been a change in our room assignment. Once again we returned to the lobby to sit and wait 10 more minutes until we were re-escorted back to building 12.

The Room (9/10):

Our room, 1217, is probably the closest room to the main building- a swim out junior suite. At first we worried the location might not be ideal (too many people walking by, possibly too noisy), but after thinking about it for a few minutes we decided to keep the room, and over the course of our stay we were very glad we did. Upon entering we were surprised that there was no welcome note from the manager, no fresh flowers, no bottle of sparkling wine or fresh fruit. These are the little extras a hotel needs to provide to truly declare itself a 5-star property. The room was very well furnished and decorated. The bed was firm but comfortable, and there was plenty of closet and drawer space. We especially liked the sliding plantation shutters in front of the patio doors, the light fixtures, and the built-in banquette. There was no alarm clock in the room yet, but we didn’t miss it. The flat screen television had lots of channels to choose from as well as a DVD player should you wish to borrow movies from the lobby. The only thing lacking in the room we felt was a place to eat should you have room service delivered. There is only a low table by the banquette or the desk with one chair – neither of which is conducive to two-party dining.

The Bathroom (9/10):

We liked the amount of space, the Jacuzzi tub, the large shower and the double sinks. We did not like how open the bathroom is to the rest of the room. There is a voile curtain that can be drawn in front of the bathtub, but that is merely decorative and provides no privacy whatsoever. Shutters to match those in front of the patio doors would have been a much better choice. The toiletries are made by Gilchrist and Soames for Secrets and are quite generous. I was very surprised to see sunscreen and a toothbrush included!

The Patio (9/10):

The patio has a built in banquette like the one inside the room, and we had one additional lounger. Some patios also had a chair or chairs. Perhaps not all of the rooms have all of their intended furnishings yet. Our patio led right into our pool, which we shared with 7 other rooms. It was rare that we were in the pool at the same time as anyone else. There seemed to be an unspoken rule that if another couple was in the pool you would wait to go in until they got out. We liked that. At night the pools are lit up by underwater lights that change from deep blue to purple and red. It’s a neat effect.

Housekeeping (7/10):

Our room was very clean upon arrival, but we found the service thereafter rather inconsistent. I don’t think the glass doors in the bathroom were ever cleaned (the same fingerprints remained on them all week), and one day I swatted a mosquito on the mirror in the bathroom, and it remained there for three days until I finally wiped it off myself (a small test to see if the mirror was ever actually cleaned). Turndown service was provided every night except our last, which is a terrible way to end a stay. It makes it seem as if the hotel has stopped caring about you and is already thinking about the next guests to arrive.

The Grounds (8/10):

Considering how new the resort is I was surprised by how many trees, shrubs and plants have been planted. They obviously still need to grow and fill out, but when they do the effect will be very lush. Not much was blooming while we were there, but there were always lots of gardeners about working hard to make the grounds a little more beautiful day by day.

The Beach (7/10):

Okay, here is where I part company with the opinions of many other people who have stayed here already. Apparently Maroma Beach has been ranked as one of the “Top 10 Beaches in the World” by the Travel Channel. Frankly, I cannot imagine how that is possible. Perhaps we were not there during the best season for that beach, but the water was not very clear, there was a lot of seaweed (which hotel staff tried to clear from the shore first thing every morning), and there was a lot of trash floating up onto the shore or in the water. You just have to walk down the beach a kilometre to the left or right to see even more of the trash that is in the same water you are swimming in- shocking. By no means is it a terrible beach, but I think it is just pretty much what I would expect of any beach in the Caribbean or Mexico. There were other couples we met who agreed that the beach was a bit of a letdown, and that there are much nicer ones in other parts of Mexico, Turks & Caicos, Cuba, Dominican Republic, Jamaica… Also, there are not enough palapas on the beach, so if you were not up by 8am to claim yours you were out of luck for the day. You could ask a staff member to bring you an umbrella from the pool, however, and plant it in the sand wherever you would like.

The Restaurants (10/10):

This is where Secrets shines. Each of the six restaurants we tried (Portofino, Oceana, El Patio, Bordeaux, World Café, Seaside Grill) is excellent. The menus are varied and interesting. Most of the dishes have some sort of a twist to them that makes them unique and not the standard fare to be found just anywhere. Portions are small, and we liked that. Most people do not want to eat a big, heavy meal in that heat, and if you are very hungry you could always order a second appetizer. Service at all of the restaurants was outstanding. Easily this was the best dining experience we have had at any all-inclusive resort.

The Bars (7.5/10):

The lobby bar serves excellent martinis and cocktails. They are made with premium liquors and presented nicely with appropriate garnishes by smiling servers who always seem to know when you are ready for a refill. The lobby bar currently lacks ambience, however. It is much too brightly lit, there are no plants (just one large floral arrangement) and no artwork. I’m sure this will change in the near future. I was surprised that this was the only lounge area in the hotel. When it is at capacity it will be quite crowded, I think. The drinks ordered poolside seemed watered down compared to what you would get in the lobby. Service poolside was a little slow – no fault of the waitresses, I just don’t think there were enough of them, perhaps. I was disappointed that there are no drinks served in coconuts, pineapples, etc. We did not visit the swim-up bar at all because that was the focal point for people whose main objective seemed to be consuming as much of anything and everything as possible while yelling to anyone in earshot just how much they were consuming. This behaviour seemed to peak in the mid to late afternoon. I think these people were at the wrong resort.

Room Service (9/10):

We ordered room service three times during our stay. Each time our order arrived within the time specified by the very friendly, English-speaking operator (approximately 20-30 minutes). Twice we asked for the order to be left in the Secrets Box, but both times the attendant still rang our buzzer and brought the items into our room. We were never quite sure where to have him set them up. There is a six page room service menu with lots to choose from, and you can order 24 hours a day, whenever the mood or craving strikes you!

The Pools (8/10):

There are only two pools, and considering the resort was only half full when we were there they were rather crowded. The premium spots by the infinity pool were taken by 8am each day. The main pool can get very very active and loud. For some reason Secrets seems to think that people want to play pool volleyball and water polo (wearing ridiculous bathing caps). Certainly there were a number of young, enthusiastic participants, but the whooping and cheering and yelling really detracts from the serene environment that is promoted in Secrets’ literature and online ads. The infinity pool overlooking the ocean is a little quieter, but it is just a few feet from the main pool so the noise carries over. Also, the piped in music changes throughout the day. The new-agey stuff in the morning is fine, but in the afternoon it changes to classic rock, disco, etc. Again, more of what I would expect from a RIU hotel and not a Secrets resort.

Activities (10/10):

There is soooo much to do on any given day that if you want to be entertained you will be. The ‘animacion’ team is a very personable and attractive group of young people who speak excellent English and are always smiling. Watercraft rentals, scuba lessons, snorkelling excursions, cooking classes, wine tasting, dance lessons, crafts, bingo, ping pong, billiards, board games, etc., etc., etc. I can recommend the morning Yoga and Stretching classes. Skip the water aerobics – not so much aerobics as an awkward group-grope and social. The evening shows are not to be missed – much better than what you typically see at a resort. Also, a few times per week there are special dinners and events on the beach or by the pool. During our visit there was a Mexican fiesta (complete with a donkey for fun photo-ops), a Caribbean party and a stargazing party & concert on the beach.

Fitness Centre (7/10):

The fitness centre opened in the middle of our stay. It is not very large for a resort of this size. It is equipped with 3 treadmills, 2 elliptical machines, 2 recumbent bikes, 3 universal weight machines, some free weights, towels and water, and 1 television. I imagine when the resort is at capacity this space will become very crowded.

Overall Ambience (9/10):

To be honest, when we first arrived and heard the shouting at the pool and saw people doing competitive shots by the pool bar, we thought we had booked the wrong resort. However, at night the resort takes on a much more mature, elegant ambience and becomes more like the resort that Secrets is promoting it to be. There were a lot of honeymooning couples, many couples in there 20s-30s, and a good number older. There were a few small groups, some gay and lesbian couples… overall quite a diverse demographic. We are curious to see what the clientele will be like in a few months once the resort is fully opened and charging full price.

In Conclusion…

We were very happy with our vacation given the price we paid. This was our first experience at a Secrets property, and it will probably not be our last!

We are planning on returning to Mexico in March, but we will wait to read more reviews after the resort is totally finished before making our reservations. There are so many new 5 star properties that have opened up in the past year or will be opening up in the next 6 months, we just want to make sure we choose the perfect one for us."

Holiday details

  • Travel date: Thu 4th of September 2008

Can't wait to go back to Secrets Maroma Beach

5
Brilliant
by

"Overall we loved our stay and will go back in a heartbeat. We spent 3 full days there and wish we had had more time. This is the nicest resort we've ever stayed at. Here's a breakdown of our visit.

Check In: We traveled with another married couple and arrived at SMB on August 22, 2008 at around 3 pm. Our ride (Cancun Transfers - great!) from the airport was only 30 minutes. Check-in was fast and we were whisked right to our rooms after a cool scented towel and champagne.

Rooms: The rooms were gorgeous - it looks like they spared no expense. Overall, the materials were the nicest we'd ever seen. The room was ice cold - the AC works perfectly! Our corner, 4th floor room overlooked the pool area and had a partial beach view. The view wasn't *perfect* - we could see the roofs of the other hotel next door, but beyond that was the beach. Our fridge was constantly stocked with water, sodas and beer. On-demand movies were free and had a good variety. Room service was pretty quick and arrived hot - would recommend getting it at least once.

Beach: The beach was amazing and beautiful. The sand was powdery soft, no rocks and no seaweed. There were plenty of chairs and towels but not enough palapas - so much so that they brought out umbrellas from the pool to compensate (so nice!). The drink service on the beach was the best at the whole resort - we rarely finished a drink before they brought us another. To the south was a secluded beach and to the north was another secluded beach (after you passed two other resorts). The Hobie Cat was a blast and the 30-minute kayak tour to the reef was a must-do. Loved the beach - can't put into words how truly beautiful it was. Quiet and calming atmosphere - best part of the resort!

Pools: Typical nice pools with swim-up bar. Drink service was decent, but while in the pool you had to wave down the waitresses. Plenty of umbrellas and chairs. Liked the infinity edge best closest to the beach because of the view.

Restaurants: All restaurants were open except the Japanese. We ate at every one of them and there are excellent menus at all of them. The best grouper I've EVER had was at the Seaside Grill. The World Cafe buffet was surprisingly good - especially for breakfast. Definitely thought the tiramisu at Portofino was the best dessert.

Service: Due to the resort just opening, they were not even close to capacity. There were many more workers than guests and not once did we not get a pleasant smile and quick response from any of the crew. Very attentive and seemed happy to help.

Cons (very few and very minor): The theater was not air conditioned and didn't have any fans. Not only were the guests hot, but the performers looked terribly hot. Drink service was good and the shows were quite good but the turn out was disappointing. The landscaping is new so it isn't fully grown in but it was still a lovely resort and in a year or so will look great. The road in was kind of creepy - one lane and very deserted - but none of that mattered once you set foot in the lobby."

Holiday details

  • Travel date: Sun 31st of August 2008

Impeccable Service

5
Brilliant
by

"Although the hotel just opened, we were very impressed by the service that was given to each and every guest. All the employees were there to make each moment of your stay enjoyable.
The layout/architecture of the resort is very soothing. Many pools and fountains flow throughout the grounds in a swirling pattern.
Which is part of their insignia. There are first level rooms that have common swimout pools in each bldg.
The beach is just what everyone says it is, beautiful, calm, and blue!!! Also rated number #1 in the world.
The rooms are layed out very nicely, sitting area, jacuzzi,double vanity, sep. shower, sep.toilet area. and outside sitting area as well.
The food is quite delicious...all the restaurants: Italian, French, and Mexican have a type of fusion menu. Very out of the ordinary foods you wouldn't find at any other AI. The chefs have a beautiful presentation of every dish that they prepare for you.
Even the breakfast buffets are wonderful!!!
Besides everything that I mentioned above, every employee that you meet are truly there for you.
We would like to thank Eric,Rafael,Maru,Sergio for everything they did to make our stay stress free. Oh, and a special thank you to Rod for letting me hitch a ride, LOL
I would also like to thank Oscar, Saul, and Seattle Lenny for getting me involved in assorted activities, you guys are great!!!
I will eventually post pictures, just havent gotten around to it yet.
Enjoy your stay"

Holiday details

  • Travel date: Fri 29th of August 2008

Appalling management of delayed opening

4
Good
by

"It's a nice resort but was not ready for the period we booked for in August. It will probably be a decent enough resort on a great beach within a couple of months (at least).

Meanwhile, their handling of our reservation was appalling.

We were notified we couldn't check into the hotel we booked for while we were on the car heading to the resort.

They diverted us to Secrets Capri, into a room that was being charged 1/3 of what we had paid for our Maroma servervation (fully in advance as per Secrets reservation policy). Unacceptable.

Then we were moved to Secrets Silversands as it was, allegedly, the same standards as the Maroma.

Here, we found a resort that had just openened and was clearly not ready to be open. A very very messy stay to say the least."

Holiday details

  • Travel date: Thu 28th of August 2008

Secrets Maroma was the best

5
Brilliant
by

"Well this was our honeymoon and we had a great time. Aside from the slight inconvenience of having to stay at Sliver Sands two nights. We arrived on Saturday August 9 the day after our wedding and I had been following the forum so we knew that we would be at Silver Sands for two nights. Silver Sands resort,The resort inside is very nice, food was great, beach sucks and staff for the most part excellence. There was a lot of disorganization at the front desk as they were forced to open on August 1st when they were not ready either. Half of the rooms at Silver Sands were not completed either and the one we stayed in which was a ocean front room had its problems too. I was still hoping for the best and stayed in close contact with Geraldo the front desk manager from Maroma Beach that was handling all the guests staying at Silver Sands. The spa at Silver Sands and Maroma Beach are not complete yet so the wife I took the free trip Capri to visit their spa and get our Honeymoon Package massages. The Spa at Capri is very nice,the food was OK and the property you can tell is dated. However the beach at Capri is 100% better than Silver Sands. We had a very nice afternoon at Capri and then headed back for Silver Sands. I again spoke with Geraldo about Maroma Beach opening on Monday and he again confirmed the opening. We were told to have our stuffed packed and be in the hotel lobby at 11:45a for a private transfer to Maroma Beach. At about 12:00p we were taken in a private transfer to Maroma Beach. Arriving at Secrets Maroma Beach you don't get the best impression going through two gate guards and driving down a one lane dirt road but hey I am optimistic. Once inside we were greeted by hotel staff and management with a Welcome Home and a mariachi band playing music. The wife was handed a bouquet of fresh flowers and both handed champagnege. The check went very smoothly and we went off to check out the resort and our room. This resort is absolutely beautiful,the beach is stunning,food and staff are absolutely excellent. The only issue we had during our entire stay was that the water was brown form the copper pipes sitting so long during construction and just needed to run for a while. The while turned into a think day five when it actually started to clear up. Showers were still fine for the wife and I we just didn't use the jacuzzi tub is all. No big deal really,we had little problems with the AC in our building 16. We had booked ocean front preferred club and stayed in a ocean view. So the resort was not totally complete but I am so glad we got to stay there. The food was excellent every meal,top shelf liquor and wait staff impeccable. Now for the best part and goes a long whey in terms of Secrets Customer Service. While staying at Silver Sands for two nights we enjoyed about half of our Honeymoon package. When we arrived at Secrets Maroma Beach we got everything all over again. This also included a letter to come back and stay for the same package originally booked within a year for free. I also managed to get a letter for a 400 dollar hotel credit to use when we go back next year. Then I got a letter to give to travel agent and got back 700 dollars back from them for not being able to stay in a ocean front room. All in All we had a great time the shows were great and it was like we owned the resort. There could have not been more than 50 people if that staying at the resort. Because the hotel staffed closed the hotel from excepting any more guests do to brown water and I guess AC problems in some buildings. I have to say the General Manager Eric is a very personable guy and a blast to talk too. He will anything he can to make your stay more pleasant and it shows. Hiexperiencece from running the Capri has served him well and I wish him the best of luck."

Holiday details

  • Travel date: Tue 26th of August 2008

Relaxing White Sand Beach, Superb Service, Beautiful Hotel

5
Brilliant
by

"My Husband and I stayed at both Secrets Silver Sands and Secrets Maroma Beach starting on Sunday, August 10th. We stayed at Silversands a few nights and moved over to Maroma 1 day after it opened because the hotel was not ready.

The Secrets SilverSands club/retro feel does not have the tropical ambiance that we were looking for at Secrets Maroma Beach. It was quite obvious that they put more staff and money into the details of Secrets Maroma. The hotel is much larger, and has many more pools than SilverSands. I also experienced better service at Maroma.

Food - Excellent except for the World Cafe Buffet. I'm not sure if the food was reused the second day.
Service - Excellent -I think they hired 500 staff for only 100 people while we were there. I'm sure it will change as the hotel gains more popularity.
Beverages - Excellent - anything you want and more in the hotel room
Room - Excellent except for the brown hot water that we had a few days (I wasn't able to take a bath) because the pipes were brand new.
View- Excellent - Ocean View on the Top Floor
Entertainment Staff and Activities- Very Good- shows were interesting but at night we were sometimes bored because sometimes we were the only couple out.
Beach -White Sandy Beaches and Clear Blue Water Excellent. I'm still dreaming of it right now.
Spa- Very good - I'm sure it will be better when the actual "spa" opens, but service and treatments were great.

Since this is an all inclusive resort, we dined with delicious 4-5 star food, at any time of the day. We were able to ask for any type of beverage with top shelf alcohol - my favorite drink Mousse Light. Their wine list is a little limited, but they do offer some Argentina and Mexican Wines. Unfortunately, not all of the restaurants were open but we were given the opportunity to eat any of the cuisines that they offered. The Asian food at Silversands is not quite authentic, but they did try their best. The Beach at Maroma is probably one of the most beautiful beaches that I've been on, and the water is incredibly warm and the sand is white.

One thing about the Carribbean is that there are mosquitos, so I do warn you, do bring Mosquito repellent. Secrets Maroma strives to make sure you are comfortable in their resort by providing repellent and mosquito bombs, but you should definitely go to REI to buy their DEET. I got bitten even though I had repellent on every night.

Pictures to follow."

Holiday details

  • Travel date: Tue 26th of August 2008

Terrible and not open the second week of August 2008

1
Awful
by

"We booked our honeymoon for the second week of August (12-19, 2008) through Apple Vacations. When the travel service dropped my husband and I off at Secrets Maroma, a worker sat us in chairs and handed us a paper. We looked at him and he made the statement, "read." To summarize the paper it stated due to construction you will not be staying here. They then walked us to the door where a car was packed and said you are going to Secret's Capri. Extremely disappointed we arrived at Capri. The concierge looked at us and said "you can't stay here." They had no idea we'd been transfered to this resort. We then realized that numerous people had been displaced and moved to Capri due to the so called "opening" of Maroma. We were all told Maroma was closed for the week of the 11th-17th and would not reopen until the 18th ( I don't know how anyone stayed there when the water was brown and there was no air conditioning). We sat in the hotel lobby for 5 plus hours. We then contacted our travel agent to express what was going on and how dissatisfied we were. She stated to us that she called on Friday the week prior and made sure it was open. The hotel stated they were. She wanted to find out the exact story so she called directly to Secret's Maroma resort. They once again stated they were open on the same day they told us they were closed. The travel agent freaked out and the concierge told her the story of how NO one was staying there because of brown water and no air conditioning. Needless to say we were highly disappointed with Capri because of our expectations from Maroma. Our week went down hill from the beginning. We will never go back to Secret's ever again. They ruined our honeymoon."

Holiday details

  • Travel date: Fri 22nd of August 2008

Secrets Maroma is Great !!!!

5
Brilliant
by

"We stayed at Secrets Maroma for our 2nd Anniversary in second week of August 2008. For our honeymoon we stayed at Secrets Capri.
The service = 12/10 (yes, that good)
The restaurants = 8/10
The rooms = 10/10
Resort Appearance = 8/10
The beach = 10/10

The good: AMAZING service.
The bad: still under construction and wasn't fully open.

Monday: We rush through the Cancun Airport "greeters" to our waiting transport to Maroma. The road into the resort is not yet finished. With two checkpoints, one way in & out, it almost felt like we were entering a some backwoods jail or camp. Honesty, not a good first impression. However the resort main building looks nice from the outside. We enter the main building and immediately start to be waited on. "Welcome home" was the greeting, my wife was given a very nice bouquet of flowers. My wife and I already were prepared to ask to go to another resort (we heard about construction issues). The receptionist said the Spa was not ready (BUMMER !!!), however they are using a few spare rooms as a spa. Not all restaurants were open. We figured that is ok, but not great. Miguel the baggage guy took us to the room and kept verbally pumping up the resort and noted that today was the first day resort was open (oh boy! not feeling great about that). It was obvious pumping up, but not bad. He did obviously love his job and wanted us to have a good time. We entered the room..... it was superb.... big canopy king bed, whirlpool tub, balcony overlooking the resort.etc. etc. We just walked around and hung out a bit... had dinner at Bordeux. It was a nice dinner.

Tuesday: Started of the morning with breakfast at Seaside Grill. Not the normal breakfast place because the regular restaurant with the big buffet is not yet open. The grounds are huge but still feels intimate. Pools everywhere. Plant life everywhere, however the plants are still infants so not fully grown. Mosquitoes everywhere (luckily they sprayed and wasn't a problem later on). The beach has the consistency of talcum powder, water blue/green, nice breeze and warm,...perfect! We also had a massage on the beach. Almost perfect...the noise of the construction disturbed us at the end of the massage. After massage we stayed on the beach ALL DAY. Played volleyball, bungee trampoline, ate lunch on the beach (The fun committee of Saul & Maria kept things VERY lively). Actually ate too much. Then in the evening my wife surprised me with a private dinner on the beach. We were the very first people to have a private dinner at this resort. Probably the best dinner in my life. I have traveled Europe, Americas, etc.... but this was the best dinner ever, obviously for the company (my wife), but also the food and service, moonlight, breeze, etc... The resort had a Mexican Fiesta night, but we didn't participate...sort of busy. Also, the concierges for building 15 (Rosy and Viennay) went ABOVE and BEYOND in their service. Wow !!

Wednesday: Just a day of hanging out in the room, an attempt to go to Playa de Carmen, but we decided to veg out. The room was soooooooooooo comfortable we stayed in it most of the day and then spent the afternoon back on the beach. The resort had a "Stars" night with these two guys who played guitar. They were actually very very good. Oh, we also had another evening beach massage and it was better than the morning massage.

Thursday: We had a reflexology massage and then packed up and headed home.

We will most likely go back to this resort when it is fully open. Even though under construction, we still rate this hotel a 4/5. We can only imagine how good this place will be when fully open."

Holiday details

  • Travel date: Tue 19th of August 2008

Photos from Secrets Maroma Beach

5
Brilliant
by

"On August 8, I had an opportunity to preview the Maroma property before opening. Its going to be great! Here are some photos.

As far as arriving there during their opening time, even though the resort may not be 100%, you would be 100% wrong if you did not go.

Having just spent a week at Silversands during their first week, the Secrets staff provided service beyond compare to minimize any problems. We were fully cared for, as I'm sure you will be at Maroma. We hope to be there soon."

Holiday details

  • Travel date: Thu 14th of August 2008

Honeymoon with sad ending

4
Good
by

"Secrets Maroma Beach Resort - What what can I say, they pull out all the stops with friendly staff, great food, awesome entertainment. The choice of food and drinks is really good and they have some excellent restaurants. They put a lot of money into this place, EXCEPT FOR SECURITY.
That's right, my bag was STOLEN from poolside, with my phone, wallet and pictures of my honeymoon I will never get back.
When I first reported this to the assistant manager Sebastian he looked like he was going to help but he didn't really. Instead he said that if I used the facilities correctly, (the safe in the room), then this would not have happened. (Not nice to say this to me).
I then found out then I am the ONLY person in the hotels 7 year history to be robbed.
When I asked about looking at cameras from the pool area, they said they don't have ANY????
I mean a 5 star resort and NO cameras poolside??? I know people want privacy but also security too... Everyone else had laptops, phones etc with them, so why should I have had mine locked away???
After an hour with the useless Sebastian I spoke to the manger Ivan Santos. To be fair he was a nice guy and he did try to help. I asked with the 1,000 staff at his disposal can he do a quick check for my bag in the rooms? He said NO, but when the cleaners clean they can have a brief look, ONLY if there is no do not disturb sign.
After getting fed up i went to bed and the next day spoke to the Head Concierge Carlos, who initially seemed like he was finally going to help.
He said there was one camera pointed at the area of the theft from building 25. However, camera has NO ZOOM and could not see much.
I MEAN WHAT THE HELL, THIS PLACE FULL MAKES OVER $1,000,000 A NIGHT.
This really got on my nervous.
Two days later we are ready to check out and still no bag, so it's well and truly gone, then I thought OK well maybe they might say sorry and offer to pay for taxi to airport or take something off my $225 room bill, BUT NOT A PENNY.
Then he said I don't want you to leave with a bitter taste in your mouth, I want you to come back!!! Was this guy joking??? I will never be back after how they dealt with , THEIR FIRST EVER THEFT...
So in short if you go, LOCK UP all your things...

P.S. Johnathan will try sell you a time share package at the VIP services tour, and even tries to do it after you have been robbed, so sense at all (silly man)."

Holiday details

  • Travel date: Mon 29th of June 2015

Rating breakdown

  • 4 Location
  • 4 Beach
  • 5 Room
  • 4 Pool
  • 5 Service
  • 4 Value
  • 5 Food
  • 5 Cleanliness

First Class honeymoon from beginning to end - awesome!

5
Brilliant
by

"My husband and I - oh I've been dying to say that - have just come back from a truly magical honeymoon we never dreamed of having. Thank you Travel Designers of London and thank you, Secrets. We were introduced to this property following a wedding show last year and the very helpful representative from Travel Designers personally recommended we go to Secrets and stay in an oceanview junior suite for our honeymoon. We've just come back and had the best time ever. Our room was huge with gorgeous sea views - fabulous jacuzzi, minibar was re-stocked every day and I am so glad we took his advice and didnt take a swim-out room as they werent private at all. The hotel is beautiful. Stunning. Impeccably clean, fantastic food, the choice of gourmet and a la carte was endless all the time very attentive staff who remembered the smallest of things - I dont like cheries in my cocktails and the bar staff remembered that every time. We tried the spa out - OMG - this must surely be the best Spa in the world. Stunning design, endless beautiful treatment rooms and pools and showers all very private, if you go you must try a spa. The beach was clean, mainly quiet which I preferred and despite only 20 minutes in a taxi back to Cancun for shopping, I am so glad to have stayed on this part of the Mexican Riviera in our paradise hotel. There was nothing at all to dislike - we talked to other guests there some from the UK and some from Canada, one couple on their fifth stay and we all agreed this hotel needs recognition as being simply, one of the best! I hope one day to return - we will certainly return to see the staff at Travel Designers who's service was excellent and I loved the good luck horseshoe they presented to me when we collected our tickets. These days its rare to get everything right - but we can say from beginning to end this has surpassed even our wildest dreams. Thank you to everyone concerned. "

Holiday details

  • Travel date: Wed 1st of August 2012

Rating breakdown

  • 5 Location
  • 4 Beach
  • 5 Room
  • 5 Pool
  • 5 Service
  • 5 Value
  • 5 Food
  • 5 Cleanliness
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    "If you want romance, exquisite surroundings and quality - stay here. "

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