Occidental Costa Cancun
46 Traveller reviews from Holiday Watchdog
"My partner and I went to this hotel for the second time in May and could not have enjoyed it more! The staff were so friendly even when dealing with very rude customers!!! They all had very good english and could not do enough for you. After speaking with several of them and realising the hours they work for the money they earn I can't help but think people should cut them a little slack! The food in the buffet restaurant was good and most importantly fresh, not just left overs from the day before. The room was very spacious and cleaned every day- mini bar was also re-stocked every day. I cannot understand how people manage to complain about this hotel- 2 weeks all inclusive for Â£1000 per person is value for money as far as i'm concerned. We'll be back next year for sure! Special mention about Senne the barman and Moses the waiter- two of the nicest guys you could meet. Always happy and helpful!"
- Travel date: 7th September 2010
"The hotel was described as a 4* luxury hotel by Thomas Cook, when we arrived we were disappointed to find our room unexceptable, we had specifically asked for a non-smoking room and it was evident that the previous guests had clearly smoked in the room. After waiting two days for a room exchange we were placed in a non-smoking room. The location of the hotel was also described as in the centre of Cancun near bars and clubs, it actually was a 15-20 minute bus ride away from the centre. The evening entertainment was terrible and repetitive, the queue for the bar extremely long, due to a maximum of two bar tenders at night for the main lobby bar. The buffet was poor! To top the holiday off we suffered with food poisoning for half the holiday, resulting in my hospitalisation on return! "
- Travel date: 15th August 2010
Great place to stay
"Hotel was spot on, rooms spotless, food great, all service was perfect. Would go back tomorrow.Staff all very plesent and tried their hardest with english. Well worth a visit."
- Travel date: 1st May 2010
its all about the game and the way you play this game
"me and 7 other mates stayed at the barcelo costa in july 2009 for 2 weeks. we were all aged between 19 and 22. the swimming pool is massive adn there are loads of sunbeds. the beach is really good and also has plenty of sunbeds. there is a cool beach bar aswel which is open til about 12. there is also water sports which are great and they can also organise a cheap fishing trip for you which was quality. the rooms are massive and the mini bar is stocked daily with beer, soft drinks, and water and the air con is really good too. the night life is on another level to anywhere else iv ever been and the hotel organise nights out which is def the best way to do it as you get coach travel to the nightlife. All clubs are all inclusive and are normally about Â£30-Â£35 entry. Overall the holiday was great. The hotel is mixed with young adults and families which is not really a problem. It is recommended to both as there is a good mixture. Recognize."
- Travel date: 31st March 2010
Nice...but could be better...
"I got back from Mexico about 16 hours ago, and we stayed at the BarcelÃ³ Costa Cancun. The hotel itself is really nice, although reception staff were not overly friendly or helpful the few times we needed advice, but think thatâs just dependant on who was on the desk at the time. Room we had was lovely - in 34 degree heat the air con was fantastic!! it was that cold that you sometimes had to get under the duvet to sleep because you would shiver - so it was a great feeling getting in from the hot sun to a room to be able to cool down in! Room Cleanliness was great - maids come every day - however if you like a lie in on holiday (and by that I donât mean a late lie in just till about 8am) then make sure you put the do not disturb sign on the door, as the maids start knocking on the door anytime from 7.45 am!! We didnât have a balcony - we had one of the terraces overlooking the pool - however itâs too hot to be sat out on the balcony for too long anyway so this was not a problem for us not having one. Food - this is the grey area - I admit I am a fussy eater, however my boyfriend will eat pretty much most things and even he wasnât keen. Breakfast is the worst - I lived on scrambled egg and croissants for the whole duration. Lunch and Dinner - There is things like pasta and chips if you canât find anything else of interest, but overall the selection was pretty poor and pretty much the same on a daily basis. I avoided the place a few times and just got salad from the 24 hour buffet instead. The Al A Carte Restaurants at the hotel though were completely opposite - they were really nice - seafood one was the best and the service is far better in these so make sure you book a meal at each - we went loads of times just to avoid dinner in the main buffet hall. Entertainment - there are no words to describe - just take extra money and venture out into Cancun instead if you can. Hotel Entertainment was terrible - if you hear the two singers in the lobby - run!! They sound worse that x factor rejects!! We saw a couple of shows, they werenât anything special but after a few cocktails they seem more entertaining, so overall pretty poor really. If you donât do anything else make sure you go on Captain Hook - best night of the 2 weeks we were there - so much fun! But donât book through Thomas Cook - book with the guy in reception as itâs about $8 cheaper. I was a little concerned with the reviews which mentioned stealing from the safety deposit boxes - we locked all our valuables inside our suitcase, however there was a few occasions we left money and cameras in the room on the side and they werenât touched, so I think that those who were stolen from were just very unfortunate with who cleaned their room as we had no problems. Overall, nice hotel with good pool and nice beach - only complaint is the main buffet hall food not being too nice, and the entertainment. Apart from that its a nice place, when we were there it was very much young couples and young groups of mates, hardly any children or more mature guests, so perhaps its a place you would prefer not to go to if you are looking for a quiet location - then again if you want quiet then best not go to Cancun as the nightlife is very busy - just wish we had taken more spending money to out more and explore! "
- Travel date: 16th June 2009
I Want to move!
"Cancun Mexico every minute was a dream. the hotel was perfect, the staff were so friendly and bent over backwards to keep you happy. we were sitting by the pool and when you finished your drink the waitresses came straight over and asked if i wanted a refill. the clenliness of the hotel was fantastic they even raked the beach every evening and morning. the only down side was the beach although nice wasnt as good as the rest of the strip because there were a lot of boats coming in and out of the area beach 6/10. Clubs were out of this world! Entertainment is almost in CAPITALS compared to over here. there is a whole range of things to do too like riding horses on the beach, hiring your own (quick) speed boat to race around the waters. jet skiing, shopping, helecoptor rides....... got to rememeber this is a very americanised place so they know how to live! "
- Travel date: 12th May 2009
"just returned from my first visit to cancun and couldnt of asked for a better place to stay , the staff are amazingly helpful and friendly especially pepe from the albatros who is probably the nicest person i have ever met , the hotel is always spotlessly clean , the food is also great good selection , i would recomend this hotel to young and old it is an exceptional place ."
- Travel date: 6th April 2009
Great Spring Break
"I had a wonderful spring break experience at this hotel. During the spring break season I would not recommend it for families with young children or seniors looking for a quiet relaxing spring break. The hotel is beautiful, with a large pool and a small but picturesque beach. The rooms all have balconies with hammocks, perfect for relaxing in the afternoon. All-inclusive is definitely the way to go, the bartenders are friendly and quick to serve. If you tip often at the beginning of your stay you can expect to have extremely attentive service the rest of the trip. I only went out to the local clubs once, staying at the hotel was often just as fun and much cheaper. My stay was hands down one of the funnest weeks of my life, the perfect spring break spot for those who want a higher class spring break experience."
- Travel date: 18th March 2009
"the hotel was lovely, but with in the first 4 days into our holiday my cardigan was taken from the room. we had a safe deposit box in the room with all our money and personal items in. it wasnt until we were on the flight home when we saw my partners and my wallets had been emptied!!! 1500 euros was taken altogether, we are gutted from our experience in this hotel. having a safe deposit box you expect everything to be safe, obviously it was the staff from the hotel who had taken this money so our only advice is dont go to this hotel or dont get a room safe deposit box!!"
- Travel date: 5th February 2009
going back this year
"we visted barcelo costa cancun in july 08 we had a fantastic time room was clean, people were very friendly and the overall feel of the hotel was brill....the only problem we had was the balcony problem as well we had the little one and all you could do was stand up in it but this was are fault as we didnt read the same print when booking the holiday.. the hotel is in a good place only 10 dollars in a taxi to the strip...which is a must do also vist la isla shopping mall it is fab i loved it and got the make up i wear MAC for like half the price..also visit planet holywood and hardrock cafe for dinner.... there is so much to do i cant even start to tell it all... well thats part of the reason we are going back this year in july we loved it, it is great value for money i mean you do get what you pay for and people you got to remember they have a different way of life so things will be different.... oh also we brought back like 200-300 speading money as we didnt need it spent like Â£500 between us for 2 weeks oh this time we booked the room with the balcony with a hamock woohooo cant wait..."
- Travel date: 13th January 2009
Mexican Wave? - wave this one good-bye!
"Don't book this hotel if you enjoy some parts of your day on a balcony. In fact, don't even book it at all. Arrived after long flight from UK into the heat of the day, we were allocated room 415 which was dark and fusty and in a corner. After compaining that the room was unsuitable, we were offered 610 which was slightly better but had no balcony, only a small area where all you could do was stand up. Numerous visits to reception with the rep failed to yeild a better room until I enquired about the possibility and availability of an "upgrade to a better room" as per the posters that adorn the lifts and reception (at 15 dollars a night). Suddenly, one had just become available; well, fancy that! Having paid up, we found that room 712 was one floor above where we'd just come from, a smaller room but a decent sized balcony. Then, later that night, we found we had the roof aircon units just above us. We had no hot water for 2 days and the sheets weren't changed from the day we moved in. I thought we'd be on an exclusive floor but the room adjacent to us was at one point allocated to 3 (peruvian?) schoolkids on a school trip and I'd doubt they had paid for an upgrade. The Barcelo is the finest youth hostel in Mexico. There were good rooms with seaviews on the front of the building that you see in the brochure but the Spaniards got those. It seems to me that the Brits are herded into the 10-17 block corner in the surety that some will stump up the money to pay for an upgrade. And then what constitutes an upgrade is anybodies guess. This hotel is an 18-30 holiday in disguise. The pool suffered from a slick of dead skin and sun tan oil at one end, the beach was OK but the water has a film of deisel from the cruise boats entering and leaving the lagoon and from the refuelling station next door. Pool or sea, you're sure to get an oily coating one way or the other. Forget service at the beach bar, they're too busy mixing up drinks for the adjacent restarant where tips are to be had. For the food, I agree with comments elsewhere. Entertainment? again, read elsewhere, theres nothing else for miles unless you consider the mosquito infested caven next door - they even have a set of gallows close by should you feel the need to top yourself before the purgatory ends. The staff work long and hard especially the guys who have to work the ridiculous obstacle course of a bar - the must have the sorest ankles in Mexico. And my heart goes out to the serving girls who have to wear the traditional dresses even though they look as though they're about to keel over (and all for $45 a month). Chichen Itsa and Isla Contoy are must do's for anyone visiting the area for the first time. Just don't do them from the Barcelo. "
- Travel date: 3rd November 2008
My wife and I stayed at the Barcelo Cost...
"My wife and I stayed at the Barcelo Costa Cancun for a week at the end of September. This is a mid range hotel that really punches above itâs weight, we had a fantastic week that exceeded our expectations. While the hotel has a large number of rooms it is compact and gives excellent service throughout the hotel, from the room staff to the bar staff, you are also waited on around the pool and in the lobby bar. It was smoke free inside the hotel which was quite nice for us as we are both non smokers, there are 4 restaurants, 1 buffet, 1 fish, 1 Spanish and 1 Mexican, all are very good, most people use the buffet which has a good choice including Mexican food, the other three restaurants need to be pre booked for dinner, on the last day we found out you can book for the week. At no time did we wait to be seated at the buffet restaurant and mostly were able to sit by the open windows looking out onto the sea. Our room was nice, big and spotless, you have a fridge with beer, coke etc and peanuts to drink/eat which is re-stocked each day, only one in three rooms has a balcony, the other two have Juliet balconyâs which is what we had, but this was not a problem. We went at low season so had no problems getting a sun bed around the pool at any time, also the beach had a lot of beds free. The evening entertainment was good starting every night at 21:00 hours although it could be cheesy at times the beer helped! We did the trip to Chichen Itza which lasted 11 hours and really was worth the time, when you visit you can see why it is one of the new seven wonders of the world it was a fantastic day. The following day we visited Tulum which was an anti climax after Chichen Itza, you may want to research before you go as seeing both sites does not make much sense. Tips, on trips and hotel transfers they are fairly upfront in seeking a tip (only if you wanted too) in the hotel there is no pressure they do have a tip jar on the bars, you can tip daily if you wish to, we tipped the room cleaner at the end of the holiday and the waiters in the evening 20-50 pesos some evenings. Buses are frequent and easy to use, Cancun is a strip of land about 25km in length, the buses stop outside the hotel and you go either way it costs 6.50 pesos for a single ride (40p). If you are going have a really great time, you have booked a winner! "
- Travel date: 5th October 2008
Top traveller tips for Occidental Costa Cancun
"Something for everyone to enjoy!"
"A very disappointing hotel"
"Captain Hook Pirate Ship"
"Great Nightlife and some nice little markets to visit during the day."
"albatros resturant , pirate ship must do , dolphin discovery"
"Senor Frogs, Isla de Mujeres"
Occidental Costa Cancun is also called
- Barcelo Costa Cancun
- Gran Costa Real Hotel
- barcelo costa cancun