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About Hotel Riu Palace Las Americas

  • high speed internet in room
  • swimming pool
  • free internet
  • restaurant
  • bar lounge
  • fitness center
  • free parking
  • spa
  • business services
  • wifi
  • suites
  • public wifi
  • wheelchair access
  • room service
  • dry cleaning
  • meeting room
  • non smoking rooms
  • laundry service
  • concierge desk
  • flatscreen tv
  • family rooms
  • banquet room
  • multilingual staff
  • breakfast buffet
  • outdoor pool
  • conference facilities
  • parking
  • housekeeping
  • private balcony
  • breakfast available
  • beach
  • sauna
  • hot tub
  • facilities for disabled guests
  • swimup bar
  • poolside bar
  • infinity pool
  • private beach
  • safe

Reviews summary

4
Good
2416 reviews
Brilliant
1692
Good
465
Average
163
Poor
36
Awful
60
  • 5 room
  • 5 pool
  • 5 beach
  • 5 service
  • 5 dining
  • 5 amenities
  • 4.5 value
  • 5 food
  • 5 cleanliness
  • 4 location

18 Traveller reviews from Holiday Watchdog

Another excellent holiday in Mexico

5
Brilliant
by
Reviewed 17th January 2013

"Arrived at the Riu Palace to have been put in a smoking room.The curtains even stank of smoke.No problem with smoking but could not stay 2 week in that.We got moved the next day .It was prefect and over the pool.Easy to get on the local bus and easy for the malls.You can use the cancun next door and the Rui Caribe .We did spennd a lot of time in the Riu Cancun as I must admit I love there."

Holiday details

  • Travel date: 15th January 2013
  • 4 Location
  • 5 Beach
  • 5 Room
  • 5 Pool
  • 5 Service
  • 4 Value
  • 5 Cleanliness

Great Vacation

5
Brilliant
by
Reviewed 25th June 2012

"The Riu was beautiful and clean. Our rooms were damp, but all rooms are damp in Cancun. The service was exceptional. We made reservations for the restaurants three nights while we were there. They were all good. The main dining hall was just as good though. We enjoyed the food from around the world. The beach was exceptional as well. It was absolutely gorgeous. The pictures of the hotel and beach on the website match what you see when you get there. We were within walking distance to many attractions. I felt very safe in Cancun. We rode the bus once to the pirate dinner cruise. The bus ride itself was an adventure. We had four young adults with us. They enjoyed the "party" pool tremendously. The hotel had entertain and activities in and around the pool. I really enjoyed the water aerobics. If you didn't want to be around the "party" pool, you could enjoy the family pool or beach. There were nightly shows. We watched two of them, and both shows were great. The dancers were professional. We watched the Grease and Broadway shows. I read some negative reviews on the website, and I just can't believe anyone would have anything negative to say about the Riu. It was the best vacation we had to Cancun. We did tip some of the waiters. So, if you want to tip (optional) take US currency-ones and fives because the hotel didn't deal with American money. There is a money exchange across the street with an ATM machine. Great vacation! "

Holiday details

  • Travel date: 25th June 2012
  • 4 Location
  • 5 Beach
  • 5 Room
  • 5 Pool
  • 5 Service
  • 5 Value
  • 5 Food
  • 5 Cleanliness

The hotel is beautiful outside and inside, in an old colonial style - all whitewash and wicker...

5
Brilliant
by
Reviewed 23rd June 2011

"My boyfriend & I stayed for two weeks at the end of May 2011 and both of us agree that this is the best all-round hotel we have ever stayed in. The hotel is beautiful outside and inside, in an old colonial style - all whitewash and wicker... We had paid extra for a sea view and I'm pleased we did - the room was on the top floor and had the most amazing view overlooking the infinity pool below and onto the turquoise sea. The room had free optics and a well stocked free mini-bar - refilled every other day. The staff were very friendly and thoughtful, they remembered your favourite drink and provided an almost steady stream of them throughout the day. It was a really chilled out environment, although children are welcome, in reality there wasn't anything for them to do and the heat would have been hard for children to cope with. I would certainly go back to this hotel again, it was right in the heart of Cancun, walking distance to the shops and bars and had a very sheltered beach and pool. We went with Thomas Cook - I wouldn't choose them again as the flight was just awful - they take a budget airline approach to long haul travel and charged for everything. But once at the hotel, it wouldn't matter who you booked with, as the hotel took care of all your holiday needs and provided the excellent service throughout. The only minor improvement they could make would be to provide more parasols around the pool - as it was so hot, you need the shade. "

Holiday details

  • Travel date: 21st June 2011
  • 5 Beach
  • 5 Room
  • 5 Pool
  • 5 Service
  • 5 Dining
  • 5 Amenities
  • 5 Food

tony and lynn in cancun

5
Brilliant
by
Reviewed 27th January 2009

"absolutly to die for,the hotel is outstanding,the service is by far the best we have ever recieved,and the staff are relentless in making sure you have a good time.To sum this place up is easy PARADISE ,only problem is my wife wont go anywhere else,ah well back again this year cant wait"

Holiday details

  • Travel date: 27th January 2009

This hotel is the best hotel I have ever...

5
Brilliant
by
Reviewed 9th October 2006

"This hotel is the best hotel I have ever stayed in. The staff where extremely friendly and could not do enough for you. The restaurants where fab, all you could want, particularly the Brazilian and the steak house. The hotel is well worth saving up all year for, and I would recommend it! Great accommodation!"

Holiday details

  • Travel date: 9th October 2006

Superb hotel what can I say. 6 restauran...

5
Brilliant
by
Reviewed 23rd June 2006

"Superb hotel what can I say. 6 restaurants to eat in Spanish, Gourmet, Japanese, Brazilian, Steak House and a running Buffet and finally an Italian (lunch only). The food quality and the service where out of this world. Me and my wife have just got back here after our honeymoon and we can only fault one thing - Americans. Yes the majority are fine and decent people but the others are very noisy and drunken bordering on down right rude. But do not let this put you off staying in an outstanding hotel. The rooms are massive if the bed a little hard but after drinking and eating plenty this will be the least of your worries when settling down for a good nights sleep. The mini bar stocked in the room has bottles of corona beer, Pepsi and 7up with enough water to refill the pool. This mini bar is free and gets stocked everyday. The staff in general where superb. But, don’t use the phones in the room! 8 calls totaling 25 mins back to blighty = $115.00 USD. That did put a dampener on checking out of the Hotel. The pools are nice and clean and very big with a swim up bar at one. They also have a gym and god knows why a hot tub just in case 90 degrees just isn’t enough for you. Again the food is superb from breakfast to supper its all there for you from Hamburgers right up to superb Japanese and our particular flavoured choice Spanish. The waiters at the restaurants and the bars are friendly and polite and get use to having your glass constantly refilled. Sit by the pool and the waiters will bring you countless supplies of drinks when you ask. Do tip them a dollar or so because these guys and girls really look after you. The beach and water are just like they are in the pictures. Blue sea and white sand. The beach stretches itself around the corner to the Riu Cancun where you can also use there facilities and do take them up on this offer. If I can finish with one bit of advice. Don’t do Cancun on the cheap. Spend as much as you can and you will be rewarded. I can honestly say this is the best hotel I have ever stayed at in my life, we met some great British people, even if they are few and far between in the hotel. And some new life long friends. Honestly endure the 10 hr flight and enjoy 2 weeks that will feel like two days when you are there."

Holiday details

  • Travel date: 23rd June 2006

We were at the Riu Palace from the 11th ...

5
Brilliant
by
Reviewed 30th April 2004

"We were at the Riu Palace from the 11th May for 2 weeks, what can I say.... amazing!! The hotel is absolutely fantastic, the service provided by the staff is great, they would do anything for you and were so helpful and friendly. We didn’t have any problems getting sunloungers or parasols even after 11am in the morning and always managed to get a reservation for the speciality restaurants even if it was after 9am in the morning. If you wanted the Japanese restaurant that was very popular so you had to be early to book that. Food was good although it tended to be catered more for the Americans as more or less everything was fried which we were getting a bit fed up with by the end of the 2 weeks. Drinks were excellent and the mini bar restocked every other day. The hotel was more for couples and we found that we were one of the youngest ones there (early 20's) but I wouldn’t say it is a hotel for Kids as there wasn’t much for them to do. The rooms were deluxe, they had a sunken living area and his and hers sinks in the bathroom. There is maid service twice a day and the towels are changed twice a day. If you’re going to do any excursions book at the shopping centre opposite as our Airtours Rep was wanting nearly double what we paid there. Watch out for the timeshare people in the shopping centre that sell you an excursion cheaper but get you with a timeshare clause, just avoid RCI and you will be fine. Would definitely recommend the jungle tour, its fun! Swam with dolphins on Isla Mujeres, which was one of the best experiences of my life (booked that through the rep as it was cheaper!) If you decide to try any of the clubs, you’ve got to go to Coco Bongo’s, but be prepared to tip even if you are on the open bar. Just have loads of loose change to put in their box. Coco Bongos was excellent and we would have went back again if we could have afforded it but it worked out about $50 each for the open bar but was well worth it, what a show it put on! The entertainment was disappointing at the hotel as it repeated itself every week so if you’re there for 2 weeks you will see the same show on the 2nd week. The entertainment also finished really early at 10.45pm which was surprising as thought it would have went on till later. You can go to the RIU Cancun next door where there was a disco from 11pm. If you are going to eat in a restaurant outside of the hotel there is a little Italian Restaurant opposite called Roma and the food is excellent. Would highly recommend it and the prices are very reasonable - Pasta Dish around $8USD and Steak around $13USD which is very good as some larger steakhouses were more than double that. The people that own it are really friendly too. The only negative thing I have to say about the holiday is the Americans, they are so loud and act like they own the place, slamming doors and shouting in the corridors after midnight. They don’t have any respect for anybody else. I know they are on holiday like everybody and want to have a good time but they are so loud constantly. If you are British be prepared for this. (Take some earplugs!!!!) We would definitely return to Mexico but would go down the coast where it is quieter and would probably go to the RIU Palace in Playa Car. Have Fun!"

Holiday details

  • Travel date: 30th April 2004

This holiday was one of the best yet . T...

5
Brilliant
by
Reviewed 30th April 2004

"This holiday was one of the best yet . The service ,food, rooms and the staff were fantastic. I don’t think I can find fault with anything about the hotel , but I have to admit the Americans were noisy but DONT let that put you off staying in this hotel . It would be a holiday to remember . I am booking the same hotel for next year. Swimming with the dolphins is something everyone should consider , it is for all ages ,and I’m scared of water but still did it . The excursions are very expensive when you book with the rep, but you can get them cheaper across the road. We also went on the fun day on a boat DONT BOTHER this we booked from our rep it was a waste of money and wasn’t cheap either. If you cant get in the nightlife because you are too young or have a family there is still lots to do in the evening , all the shops are open till late ,and just walking around where the clubs are there are artists on the streets and people braiding hair and little stalls selling souvenirs ,that in itself is entertaining"

Holiday details

  • Travel date: 30th April 2004

The Riu Palace treats you like Royalty and is like paradise!

5
Brilliant
by
Reviewed 23rd December 2012

"We just got back from the Riu Palace, and all I can say is this is the most beautiful hotel I have ever stayed at. I am in my early twenties and went with my mid-twenties year old boyfriend from April 1 - April 8, 2004. We had vacationed to St. Maarten and stayed at the Maho and went to Los Cabos and stayed at the Presidente, and those two don't even compare to the Riu. We were originally booked at the Riu Cancun and I was hoping that we would get switched to this hotel after reading the reviews and to my luck, we did. We got to use both the Riu Palace and the Riu Cancun facilities, it was great!!Anyway, the hotel grounds are very beautiful, very clean - the staff is constantly cleaning. The room is gorgeous with an ocean view balcony, a sitting area, and a minibar. It was a great room. Anyway the staff was very friendly and so was the concierge.We went to swim with the dolphins, and went to Chichen Itza to see the Mayan Pyramids - it was the most exhiliarating experiences climbing them!I highly recommend this resort as the managers are always trying to ask what we think about the hotel and how to improve it. The nightly entertainment is awesome, the best one is the Michael Jackson one. All in all, a wonderful 5 star hotel.Those that do have complaints, should not come to Mexico because a 5 star in Mexico is by far not a 5 star like in the States or Canada because it is after all a less developped country, but I do give them credit with this hotel and Cancun has lots to do.We went to some clubs Coco Bongo, and The City. They were good, there are lots of bars and lot s of shopping, I recommend the Isla shopping Mall - very good experience!"

Holiday details

  • Travel date: 8th April 2004

Not "understated elegance"

5
Brilliant
by
Reviewed 2nd December 2012

"I thought the Riu Palace was perfect...almost...but it took my husband a bit of time to get used to the level of luxury that the Palace provides. We live in a tourist area with luxury accomodations but a very casual lifestyle and I felt that was exactly what the Riu Palace was all about. The staff was friendly and hard working and our room was more than nice. It was our 35th anniversary and the first time in 35 years that we were "vacationing" on our anniversary. The reception staff sent a bottle of champagne up with a card that said Happy Birthday...but I'm didn't mention any special occasion when we checked in so I'm not for sure how they knew it was a special occasion so I was impressed...and we enjoyed it! I booked a junior suite and it was fabulous but we didn't need all that. I think a regular room would be just fine. The food was fabulous, especially the Japanese Restaurant. But even the regular buffets were impressive for a buffet. Everything was fresh with great presentation and the staff was attentive and accomodating. These are the things that we would suggest to management to enhance the appeal....coffee pots in the room, less dress code and reservation only restaurants and some type of shade for the beach area. Just our opinion.... Will we go back there? We are split... I would in a minute and my husband probably would go for something less ostentatious. But it deserves an excellent rating!"

Holiday details

  • Travel date: 8th April 2004

As close to Heaven as I will probably get

5
Brilliant
by
Reviewed 6th November 2012

"At Riu Palace Las Americas March 24 for seven nights. Loved it. We were bumped from the Riu Caribe that had been over booked. The hotel is spotless, very friendly staff. Not all speak english well (some not at all), however it was never a problem. We had 8th floor looking straight over pool to ocean beyond, just great. Food very good, linens changed daily, mini bar stocked with soda, water, beer, and hard stuff. Ironing board, in room safe, and blow dryer. I highly recommend this place."

Holiday details

  • Travel date: 8th April 2004

Riu: Stay away from the time share folks....

5
Brilliant
by
Reviewed 6th November 2012

"Just got back from a week at the Riu Palace Las Americas. The property is beautiful and well maintained. The only thing that we wished that we would have done earlier in the week is meet Charlie Drew. We visited Xcaret and some other local attractions and found out that we paid way too much. Even the FunJet guy that we booked through in the hotel tried to pull a number on us! Anyway - Charlie is an American living in Cancun who speaks fluent English. Charlie is incredibly honest & knowledgeable about the area. He runs a travel type place located in the strip mall directly across the street from the Riu in between the video and Cactus Liquor shop. He got us on an awesome snorkeling trip for a lot less than anyone else was offering and we saw tons of fish! He knows about the great restaurants off the beaten path and not in Frommer's. Next time we are down there, I will email Charlie (-----------------------) and let him set us up on some more trips.I have no affiliation with Charlie but after a few hours in Cancun, you will be looking for someone who is honest (no high pressure/time share) and can speak English.Market 28 is overrated (some guy tried to sell us a hit from his hashish pipe at Market 28). I would rec. hoping the bus and ferry over to Isle Las Mujeras. The place is amazing! From shopping to eating, this place has it all!Back to the Riu: Los Acros is disgusting (hunks of meat with no seasoning). The Gourmet, Steak House and Japanese are pretty good.While I am rambling, I talked to a time share guy while I was waiting on my wife one afternnon. Do the buyers ever actually think about the total of what they are paying? There is no way in hell that this could ever be a good deal. Maybe back in the 70's, but with the discount travel sites, these properties, economically, are a joke! They break it out into such small payments that, I guess, some people think that it is a good deal. The Rent to own stores are a similar concept: Only 10.99 a week for a tv set for only 1 year. You've now spent 550 bucks for a 250.00 tv set."

Holiday details

  • Travel date: 3rd April 2004
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Top traveller tips for Hotel Riu Palace Las Americas

  • by olly141961

    "pool bar in hotel WILMOT wont stop giving you beer"

  • by olly141961

    "cancun is just a paradise come true and the rui palace las america will blow you away"

  • by thefoxy

    "If you are not happy with the room ask to move"

Hotel Riu Palace Las Americas is also called

  • Riu Palace Las Americas Hotel
  • riu palace las americas
  • riu palace las americas cancun

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