52 Traveller reviews from Holiday Watchdog
"We have just come back from a fantastic holiday in Cancun On check in at the Thomson counter we were disappointed at not being given seats next to each other although we were very early, about 3.5 hrs early. There were 4 people travelling together.The flight itself was long but acceptable. The transfer was very fast to the Hotel.On arrival we were given welcome drinks and check in was very efficient. The Riu Cancun is a 5 star hotel, it looks very good but is beginning to look a bit tired. After having a look at our rooms which were next to each other and overlooking the sea, 10th floor with an excellent view.The rooms were very clean and well appointed. As it wad about dinner time we to the Don Juan restaurant which was the buffet one and being vegetarians we thought will be the best one to try first, we were not wrong as the choice of food was excellent even for vegetarians. The Drinks were excellent and the Music also was good in the lounge. The Beach although small is very clean and full of sun beds etc We planned our excursions with one of the shops across the road from the hotel and made a saving of about 40% from the Thomson prices. On the whole a very relaxing holiday"
- Travel date: 2nd January 2012
"stayed at the riu cancun from july 22nd 2011 for 2 weeks arrived at hotel after a long flight to 5 star what amazing hotel, all staff can,t do enough to help you went to check in and given room 500 room was spotless but i was on end and wanted to be over looking the pools and beach went to reception and ask to be moved not a problem just had to wait till next day. got a super room on the 10th floor amazing views. bar staff so plesant and once they no what you are drinking your never with out a drink of shot ( wilma and willy ) my bestest friends haha hotel rooms huge and beds were not that bad, cleaner in everyday with fresh towels. the a la cart restarants there are 3 we went to all they were all very nice but there us no need as the main dining hall the food is amazing plenty to eat and something different everyday and it does,t repeat itself like most places we have been to. we done the bar crawl on the thurs night and what can i say but had a excellent night coco bongos and senior frogs excellent gud night out. beach was cleaned every morning and plenty of beds it was paradise. we had a few nights at pacha night club on the complex and that was gud. we hired the speed boats for the morning and went snorkling that was excellent we will be returning at the beginning of 2012 where we will be going on a few more excursions all i can say is that we had a amazing holiday and meet some lovely people x"
- Travel date: 10th August 2011
Top Notch, Amazing Hotel and Place
"WOW where do I begin. I stayed in the Riu Cancun in June 2010 with my boyfriend. It was amazing! Had the time of our lives, the hotel is gorgeous, the staff are amazing - always cleaning, always smiling, always remember you. GREAT service! The pools are gorgeous, the entertainment staff also work their backsides off to make you smile :) Food was absolutely delicious, far too much to choose from! And an even wider drinks range. The beach and sea were simply breath taking, never in my life have I seen such blue water! Hotel is so close to all the nightclubs too which makes it so much easier to stumble back after one too many vodka's or tequilas! Highly recommend swimming with dolphins and the jungle speedboat snorkle tour, it was fabulous! Going back to the Riu Cancun in June this year, cannot wait, it is simply perfection. Annoys me highly to see people complaining and moaning, just very snobby and self-absorbed if you ask me! "
- Travel date: 21st March 2011
5* NO CHANCE
"I recently visited the riu cancun mexico for a 2 week break. I went there with high expectations with looking at all the photos on the websites. I must say on first empressions i was quite empressed the exterior and reception and ground floor areas are good but as you get to the beedroom thats where the 5* stops. We were only there a day before the noise started. We asked for a low floor as we had a small child and didnt want to be too far up we were allocated the only room above to bar which played load music till midnight every night. Then at 4 in the morning some people in next room were having a party we contacted reception and they did get them to tone it down abit but not good enough. The next day i spoke to the manager and he said that he was going to move them rooms but this failed to happen. The next night another group were in the room and were being very load on the balcony they were drinking and shouting and one was even sick over the balcony right onto the public areas below but nothing was done about it.as for the rooms itself they smelt of damp and all the walls were covered in mould and it even got onto our cloths by the end of the 2 weeks not what you would expect fro a 5* hotel !. I must say the maid tried here best to keep rooms clean but they are in dyer need of modernisation. As for the staff they are very friendly and cannot do enough for you. The food was nice but after 2 weeks you could do with something different same old things night after night. The hotel pool areas were nice apart from the swim up bar as its full of drunken americans drinking all day. One was even sick in there and it want even cleaned up after! nice ! my overall impression of hotel is that it could be a quite a nice hotel with the right people in but it seems that the standards have been dropped a little bit since we last visited. "
- Travel date: 2nd July 2010
"Flew to cancun on the 4th of november 2009, for my wedding which was taking place on the 10th and my return home was on the 18th.Im 35 years of age and my now husband is 38, we have a 7 year old son. The flight, was awful much too long for me as im only used to 5 hour flights, in arrival to Mexico we landed in hurricane Ida which lasted 5 days, although it rained non stop it was still warm but very humid. It came nice the day before our wedding on the 10th. Anyone wanting to get married here, dont hesitate they can not look after you enough and it went so smoothly it was unbelievable. We were upgraded on arrival to the honeymoon suite which was huge amd fab. Basically food 10 out of 10, You must go to the japanese restaurant its to die for, drinks 10 out of 10 (never went to bed sober once), staff 10 out of 10, entertainment at 1st 7 out of 10 after the 1st week 5 out of 10 and the 2nd week 3 out of 10, very repetative, the only downfall of the holiday is if you are used to a busy night life as we are, you wont find it here, cabaret until 11, then the lounge bar till 12 (no entertainment, only an out of tune organist until 10) then the sportsman bar, full of americans watching baseball, no music and no atmosphere, but saying that its only 10 minutes walk in to cancun centre where it is full of night life, but is not a place for children and whats the point of paying extra if your all inclusive but one thing do not miss coco bongos its out of this world youll never see anything like this anywhere, what a night out and morning out we staggered home at 5am, but again no children allowed. One last thing the only other downfall of the holiday is where the hotel is situated you lose the sun at about 3pm as it goes behind the hotel."
- Travel date: 27th November 2009
Best Holiday for Winter Sun
"The best time to travell to Cancun in our opinion is anytime from Feb to April. The beaches are beautiful and the food selection is second to none. We go back every year to the same hotel purely because we know what we are getting and it's been the same every year. We look forward to our holidays so much more now as we know exactly what to expect - a great holiday, and worth every penny!"
- Travel date: 2nd November 2009
"Me and my boyfriend have just got back from riu cancun n had the most amazing holiday there,the rooms were very big and spacious with 2 double beds,the view we had was amazing and we loved our mini fridge :) you also get optics aswell which was free,the rooms were also very clean.The beach was lovely there was plenty of room for everyone and the sea was beautiful,we went on the jetskies at the hotel which is a must its fab.On certain days there is a man whos owns a chimp as a pet and you can have your picture taken with her at the beach (she seems well looked after and lives and roams around free in his home).The pools were excellent there is a swim up bar which has tables and chairs there and 2 jacuzzis and around the other side is were you can sunbathe and have the dry side of the bar.The pool this side is great if your up 4 some fun as the animation team put on a lot of activities here like water volleyball,water polo etc.There are also another couple of pools round the side of the hotel which is a lot quieter.The shows in the bar la fiesta were amazing they had a tropicana show from cuba and a michael jackson interpreter also the animation team put on alot of wonderful shows n work really hard.The other bars that are there are the sports bar,a lobby bar and outside the lobby bar is an outdoor little bar,the food was lovely even if you are a fussy eater there is so much choice it is buffet style but you can go to resturants there like the steak house,japenese and brazilian.We went on a pirate boat trip which was so much fun you get your drinks and meal included in the price you pay and you sail the sea with entertainment,then you pull up to another ship and there is a fight between the two ships-so much fun.We went to coco bongos which is a must the entertainers were excellent and the music they have on is good fab if your into dancing the night away haha.There is so much to say i could go on forever but the main thing is we had the best time,met so many great people there you will defo enjoy it "muy bien, very good ok" x "
- Travel date: 10th May 2009
"I went to the Riu Cancun on recommendation from my partner who works for thomson. when we arrived i was taken aback by the sheer beauty of the hotel. when we were taken inside are bags were collected immediatley and we were shown into the bar behind reception, here we were given a complimentary drinks as it was very warm, as the manager of the hotel greeted us all and told us the basics of the hotel and where things can be found. when we were shown to our room, i was again very impressesd at the cleansliness of the room. the room was constantly cool due to the air conditioning, which was not a bad thing after having turned it off once before and the room was unbearable due to the heat. the staff are also 2nd to none as they are there to attend to your every need at anytime of the day or night! (especilly Miguel who worked in the resturant) i found cancun perfect for either couples friends or a family holiday and would recommend it to anyone as there is so much to do! there are malls all over the place for the women and beach sports sports bars jet ski's everything the modern man would want to find abroad! the only downfall i can put on this holiday is the time it took to fly there! which lets face it cant be helped!"
- Travel date: 11th February 2009
Beautiful but very flawed.
"You cant argue this place isn't gorgeous. The architecture and restaurants were over the top and the courtyard below was well executed. The rooms were a bit less impressive; humble but tolerable. The bathroom was more spacious than the bedroom. On the 4th day of our trip the elevators broke down ( we were on the 12th floor ) and was broken for 3 days following. ( Evidently quite a few people were trapped in the elevators as we heard horror stories in the buffet later that evening.) Our toilet broke down and it took 2 hours for a 'repair man' to come up to fix it. He finagled a little system of strings to 'fix' the problem as we later discovered when the toilet -yet again- broke down. The theater's performances were kind of a joke. Although the Mexican Michael Jackson running around with white face paint and grabbing his crotch was amusing. The bars were the best thing hands down. However one of the more disturbing aspects of my trip was one night when we came back to the hotel room we heard a commotion in the room directly above us. We gathered from about an hours worth of yelling it had been a couple drunk and screaming about how the woman had been flirting too much at the bar. We started to get a bit concerned as we heard quite a bit of furniture being thrown about and scuffling so we called the front desk. Their response was 'Oh they've been going at it for a while, it'll be fine.' We sat for another 30 minutes listening to the arguing before I heard a woman screaming "Please don't hit me!" and the balcony door sliding open. Once again we called the front desk in a panic, and once again the woman at the front desk assured us everything would be fine. We ran outside to see a myriad of other vacationers out in the hallway forming a group of all males to go up and take care of the problem themselves. It was disturbing the lack of consideration and I'm very surprised no one was seriously injured that night. If anyone is considering this hotel please please PLEASE be cautious and don't rely on the staff to look out for your safety."
- Travel date: 19th January 2009
Myself and a mate went to Cancun for som...
"Myself and a mate went to Cancun for something different. So we said we'd try an all inclusive and our travel agent told us to go to the Riu and told us good things about it. We requested a top floor beach view room which we got and the view was brilliant. Room was nice but for an apparant 4* the air con was poor and the minibar fridge didnt work..who likes warm corona!! The manager was the real problem in this place and if you want to head to cancun to go out and party a bit, dont go here!! The manager kicked us out of our room and down to a first floor room with a view of the bottom of a concrete balcony and not enough room to swing cat...a 2* room! ridiculous...we paid 1500 euros to stay there and we had to move rooms because she threatened to throw us out on the street in mexico..she said she was giving us an "oppertunity" or we would be kicked out! if swimming in the pool after hours a little drunk is an offence where you can kick someone out of their room and then put new customers in our room...which we paid for..is ok with them..its not ok with me! A sneaky plan of the managers! the staff are very friendly..service was good..but there is no room service..you have to go and eat when they want you to eat and make sure ya bring plenty of money as if somebody even looks at you they want a tip!!! Food seemed lovely the first few days but it never changes and we were sick of it after a few days...sometimes it was cold, salty and just thrown together! all i can say is i hope i never see the Riu cancun again...until i get married and want to be in bed by 10! singles stay away from this place..if you like to party there must be better hotels in cancun The manager was a women who was a idiot who could barely speak english"
- Travel date: 5th October 2008
Just returned from two weeks at the Rui ...
"Just returned from two weeks at the Rui Cancun. We had a great holiday. The hotel was brilliant in every aspect. The food was superb in the restraunt every night with a great variety, the breakfasts were incredible with so much to choose from. We also found snacks whenever we needed them. The staff were really helpful and this is the first hotel (from a very long list) i have ever been to where everybody cant wait to say good morning and hello. The rooms were cleaned daily and the maid often left nice touches in the room and the sheets were changed daily. Cancun was a great resort with loads to do and also has links to good trips away from the main resort i.e. Chichen Itza. Coco Bongos in Cancun is a must for a great night out. Overall would really recommend can Cancun and the Rui Hotel."
- Travel date: 30th September 2008
i have used rui hotels around the world ...
"i have used rui hotels around the world on many occassions this is supposed to be a 5* hotel sadly my own personnel view i would only say its 3*+ but dont take anything away from the food the location and the entertainment this is very much 5* have to agree with other peoples comments from the good to the bad bad things for me was the room smelt damp and had to right alot of things that was either damaged or broken before our room was worthy to live in for 3 weeks stay. but going into are second week we had to move rooms as the water and shower just burst all over the bathroom. the good things did make up for the bad points with no compliants from me or any of the 6 other people i was with on holiday the food was excellent everyday wih so many choices to pick from you were spolit drinks and service was 5* entertainment was good during the day and night for all ages to take part in shows in the evening were very very good location was indeed central to everything and with all shops bars malls and restaurants should you need or want try other stuff it was there on your doorstep. golf was fantastic at the hilton and no comment needs to be said about the famous coco bongo's if you only go to bongo's once go from the time it opens to the end the whole show is brilliant well worth the money. other trips the dolphins,chichen itza,jungletour and the pirates ship was all worth doing as well as the monday night bar crawl not the wednesday one overall really loved the holiday would go back for sure"
- Travel date: 17th September 2008
Top traveller tips for Hotel Riu Cancun
"Don't expect 5* service from this hotel. If you book expecting a 2* then you will be satisfied. "
"the area where all the night life is wot a expirence at night "
"make the most of its location, extremley handy for everything, no need for taxi's or buses!"
"japanese restaurant in the hotel and the jungle tour , dolphin discovery and captain hooks pirate sh"
"The speed boat tour was great as you get to drive your own!"
"The Island of Mujeres was gorgous and the highlight of the trip. "
Hotel Riu Cancun is also called
- Riu Cancun Hotel
- riu cancun
- cancun riu