Hotel Riu Cancun
52 Traveller reviews from Holiday Watchdog
As Good As It Gets
"We just got back last night and enjoyed 6 wonderful days (from August
23-28) at the RIU Cancun. We had visited Cancun a few years ago and had
stayed at the Gran Caribe Real. This year due to our travel
arrangements, we were unable to stay at the Gran Caribe. We saw that
the Riu Cancun had just opened and we decided to give it a try. Another
couple, who had never been to Cancun before, went with us. It was
important to us to make sure they had a wonderful experience in Cancun
as we had before. The entire staff at the hotel was so friendly and
pleasant. They went out of their way to make sure you enjoyed yourself.
The rooms were very nice and they all faced the ocean. All the pools
were absoulutely beautiful. The food at all the restaurants was better
than we could have ever expected at an all-inclusive. The entire
facility was spotless, and the grounds were immaculate. Never a day
went by that we didn't feel we were in paradise. If you go to Cancun,
you owe it to yourself to experience the luxury of the Riu Cancun!"
- Travel date: Thu 28th of August 2003
Awesome Place to stay!
"A friend and I stayed at the new RIU the week of August 11th. Of all my
trips to Cancun, this was the best hotel I've stayed. The service was
great, the staff friendly, VERY clean, and the food was great!It seemed
to be a great place for both Families and singles. There are three
pools at the RIU, one of which is on the other side of the building
compared to the other two. This one is more quiet and good if you
aren't interested in the activities going on at the two main pools.The
crowd there was VERY diverse. There were lots of couples, both younger
( 23 + ) and older ( 50+). But also, some singles of all ages. Whether
your looking for a beautiful place to relax, or a good place to
mingle...RIU was fantastic. I will definatly return there next
year!But...if I just HAD TO pick out one tiny, itsy-bitsy flaw... it
would have to be the beds- Unlike the rest of the hotel which was
beautiful- the beds were like a rock.. And I sleep in a lot of hotel
beds traveling for work. If you go, bring some extra blankets.Once
again, this hotel was awesome!"
- Travel date: Wed 27th of August 2003
Rui was great!
"We loved the Rui! Great staff, wonderful views, close to downtown. The
food was excellent, and the room was great. Will definitely go back!"
- Travel date: Mon 18th of August 2003
Riu is ALL you can ask for
"My boyfriend and I were at the Riu Canun from July 28th until August
4th and we absolutely loved it. I stayed at the Riu Jalisco in Puerto
Vallarta last year and decided to stay at a Riu again because the hotel
itself is beautiful. The location is amazing. You can walk to Coco
Bongo's, Daddy O's, Hard Rock Cafe, flea markets, and many other
attractions. The staff at the hotel were all very nice and very polite.
The front desk was very helpful. The food was very good as well,
compared to what others told me about other resorts in Cancun. You
can't expect lobster and steak dinners, but the food was very good. We
ate out twice for dinner. Once at Lorenzillo's which is a seafood
restaurant and we were able to pick out our lobster (very pricy, but
worth it) and you sit out on a sunset pier which is very romantic. Then
we went to El Hacienda Mortero, a traditional Mexican restaurant steps
away from the Riu which has a Mariachi band every night, and it is very
affordable. All in all, the hotel was great. Unfortunately, no room
service but all the rooms have a great view and every room has a
mini-bar, imagine that? Alcohol, pop, and water at your fingertips. Not
many great channels, but who cares, you're not there to watch TV too
much. THe rooms are a good size and the balcony was a great place to
sit and watch the ocean. Try the Jungle tour, it is so much fun and
truly an experience to remember. We are in our 20's and did not want a
wild crazy "People gone wild" hotel at all, the Riu had many families,
couples. and singles which made the resort very relaxing. The swimming
pools are amazing and one has tables and chairs to sit in. It was so
much fun. The beach is clear blue and the only complaint I have is that
some parts had rocks, so be careful when first entering the water. I
was sooo sad leaving. I can't wait to return to Cancun, and there is no
doubt about it, I would only stay at the Riu Cancun. It is so
affordable and you get more than what you paid for!!!"
- Travel date: Sun 17th of August 2003
Would go again in a heartbeat!
"The RIU CANCUN is a wonderful place to visit and spend a vacation --
just make sure it fits your needs as well as it fit our needs! MAJOR
PLUSSES: Excellent staff, wonderfully attentive to our requests;
English proficiency was very good for all (as was their tolerance of my
espanol) except some cleaning staff who spoke only spanish, but with
some pointing at an ice bucket and a "por favor" she was happy to lead
me personally to the right spot (and yes, it is on even floors (8th,
anyway) to the left of the elevators as you look at them around the
corner). The lobby is absolutely glorious and reminiscent of the
rotunda of our capitol building in Lansing. The rooms are nicely
appointed with lots of granite and a well-stocked INCLUDED mini-bar.
The food offered was always of a wide variety, of appropriate
temperature, fresh, and tasty. The beach is beautiful with sand like
talcum powder and lots of thatched palapas for shade, if that's what
you'd like. Included was access to the non-motorized watersports
(paddleboats, sea "kayaks", a sailboard, and five HobieCats) but do
bring $2USD (N$20) each for a donation toward preserving the reefs (you
get a wristband which is sturdier than it looks). If you know how to
sail, the HobieCats are free (1 hour per day checkout -- more if nobody
else is waiting -- tips to the staff are appreciated but not
mandatory). The evening shows in the theater are entertaining if not
spectacular, but the latin dancing show includes some extraordinary
talent. THINGS TO BE AWARE OF: None of the restaurants would be
considered full-service sit-down (this was OK with us but other guests
were slightly off-put by this ... know thyself). If you don't know how
to sail, lessons are $35 USD (N$350 Pesos) -- a bargain by my standards
(I learned to sail on Cozumel, so I have a soft spot in my heart for
small sailboats in the Caribbean). Learn early in the week and then the
sailing's free from then on! Yes, the drinks were in plastic cups by
the pool... but my feet appreciated it. And the bartenders will keep
them coming if you want more (Muchas gracias, Eloy)! There were
families present with small children who were on the whole well behaved
(though I hope their parents didn't mind the topless European lady or
two by the pool) and there was construction on both sides, but it
wasn't an issue for us. BOTTOM LINE: A great value that we booked at
good prices through a package vacation tour operator which charters out
of DTW among others. We were expecting good food, good service, good
attitudes, nice pools, and good sailing. We got it all and never had to
leave the resort property! My wife and I (mid-30's) could recommend
this destination to anyone who is looking for a beautiful resort with
great buffet food and lots of extras included."
- Travel date: Sun 17th of August 2003
"We were at the Riu Aug 1-7 and our stay there was great. The service in
the hotel was top notch and the hotel itself was sparkling. There were
always some cleaning or moping everytime you walked through the lobby.
The pool area was wonderful as well nothing like lying back and looking
out over the ocean to the clear blue water. Construction around the
hotel was not ever an issue at all. The food was great as well I think
we ate steak every night we were not even tempted to leave the resort
for a meal. The entertainment staff was great as well, they were always
trying to get you involved with their activities and I enjoyed the
shows put on by them more than the "profesional" shows. On our next
trip to Cancun we will not stay anywhere but the Riu!"
- Travel date: Sat 16th of August 2003
The Best Resort In Cancun! I loved It!
"i just returned from an 8 day vacation from Cancun I had a blast! I
went on the first week of August the weather was great! Nice and Hot
perfect for site seeing, tanning and swimming, Cancun is amazing! What
made my vacation the greatest was staying at the Riu Cancun. This
resort is truly a 5 star resort!! iI recomend it to everyone that is
looking for quality, luxury and relaxation.... the hotel just opened
this summer so it is extremely new and clean... It is elegant and worth
every penny. The staff is nice and caring to your needs... the only
staff that was a bit unpleasant were the women working in the the gift
shop of the lobby, but other than them the entire staff was nice and
helpful. This hotel is all-inclusive all meals and beverages are
included even alcohol! there are nice classy bars all around the hotel
even and a mini bar in every room!!! my favorite bar tender was GERARDO
HE MAKES GREAT DRINKS!! Look out for him he tenders the main lobby bar
during the night! I am definetly going back next August and staying at
the Riu Cancun or may even try the new Riu that they are building right
next door, I know I am definetly satisfied with my stay at this hotel
it is amazing!!"
- Travel date: Mon 11th of August 2003
The Rui Is The Place To Stay
"i spent my 40th birthday at the riu and loved it,this is a great resort
with wonderful people from all over and staff that always greets you
with a smile ,my only complaint was that i could never find the ice
machines,i was told to look on the even floors by the elevators,never
found them.and there are no irons or clock radios in the rooms. outside
of that, which is no big deal,this is the resort to stay at if you're
coming to cancun. 5 stars for sure."
- Travel date: Mon 11th of August 2003
Excellent Resort in every way
"Just returned from the fabulous Riu Cancun Aug. 4. My one week stay can
be summed up in one word...EXCELLENT. The resort is excellent in every
way and definitely merits a Caribbean 5-star. I was there with a party
of 11. The weather was absolutely perfect...we had 7 days of sunshine
and not a drop of rain (so much for the forecasts that predicted
thunderstorms and rain every day).As a reference point, I've only
stayed at 5-star resorts...Bavaro Palace in the Dominican, twice at the
Riu Palace in Playa del Carmen, Maho Beach in St. Maarten, and the
Radisson in Nassau. I've also stayed at the Waldorf Towers in NYC. Of
the Caribbean resorts, the only one that comes close to the Riu Cancun
is the Riu Palace, quite an accolade.HOTEL--The hotel is located in a
perfect area for shopping, nightlife, and North American amenities.
Upon approaching the hotel, one is taken aback by the sheer size of the
tower. The air conditioned lobby is incredibly beautiful. It has both
an elegant and classy look and feel to it with marbled floors, ornate
wood reception desk, domed ceiling, and ornamental lighting fixtures.
The grounds are gorgeous and immaculate.ROOMS--We were given an
adjoining room on the fourth floor of the annex building with a
breathtaking view of the ocean. It was a spacious junior suite with a
sunken living room area. The washrooms had double basins and were quite
large. The mini bar was always stocked and we never lacked water, beer,
or soft drinks. The beds, although firm, were comfortable to sleep on.
Essentially, there were two double beds pressed together, but could be
separated. The sofa also opened up as a sofa bed.POOLS--We mainly
stayed at the infinity pool in front of the annex. It was incredible.
To sit on a lounge chair and look out to the pool which melds into the
ocean, with Isla Mujeres in the background...WOW. There was an activity
pool, a swim up "drinking" pool, and a quiet infinity pool on the east
side of the tower. You could choose your pool according to your taste.
I found the pool water warm, but it was still a refreshing relief from
the oppressive heat.BEACH--Although a bit rocky in front of the annex,
a large portion of the beach was sandy and beautiful. The water was
many shades of blue. I went out on a catamaran and the water was
sparklingly clear, a snorkeller's delight. Each morning the beach is
cleaned of a little seaweed. Even so, one should beware of bits of
glass, it is a public beach.FOOD---Keep in mind that it is an
all-inclusive resort, but the food was excellent in every way. The
breakfast was the best meal of the day with various types of omellettes
and fruit juices prepared in front of you as you wish. Each day there
was something new, with a few favourites available every day. The huge
jumbo shrimp and smoked salmon were my favourite, but the food ranged
from pork, veal, beef, salmon, seafood of all kinds to north american
favourites like hamburgers hot dogs and french fries. Btw, the french
fries were amazing. The fruits were delicious, particularly the mangos,
but dessert, although plentiful, wasnt to my liking. I did enjoy the
ice cream though. We ate breakfast and dinner in the large Don Juan
restaurant, and had lunch at La Mision by the pool and beach. We didnt
eat at the a la carte Corazon...didnt feel a need to, the buffet was
plentiful, varied, and delicious. Of the eleven people with us, only
one felt nauseous, and he blamed it on the mixing of drinks.DRINKS---I
dont drink so i really cant comment on the quality of the drinks but
judging by the number of people with drinks in their hands, i dont
think anyone had a problem with them.SERVICE---Excellent from the
moment we arrived. Any concerns (very few) that we had were attended to
promptly. All the workers are friendly and work tirelessly. The grounds
and rooms are immaculate thanks to the attendants and maids. Even the
security people gave people a smile.ENTERTAINMENT---This is really a
matter of taste, but i enjoyed all the shows from the Michael Jackson
impersonator to the Mariachi singers to the parodies put on by guests
and animacion staff. The animacion people are fantastic. They work
tirelessly and encourage guests to participate. They even sit with the
guests at lunch. Kudos to Enrique, Victor, Roberto, Veronica, et al.
The activities ranged from beach volleyball to water polo, from darts
to bingo, and from stretching to water aerobics. The music at the pool
was perfect, not loud at all, and varied in style. It ranged from euro
techno pop to hip hop to Frank Sinatra.ISSUES---Construction...on both
sides, not an issue at all. Topless women...saw a few on the beach,
none by the pool areas. Flies...some by the pool area, not annoying at
all. Kids...there were all types of people there, families, singles,
couples, and honeymooners. Inappropriate sexual innuendo games by the
pool...none that i saw.In summation, this was as close to a perfect
Caribbean resort as there is as far as i'm concerned. We met so many
wonderful people from around the world who all had a great time. We
would return to the Riu Cancun without hesitation!"
- Travel date: Tue 5th of August 2003
all in all great time had by all....
"Just returned from RIU Cancun after having a great time. My husband and
I along with our 16 year old daughter spent four nights and five days
there. All in all we had a great time. Yes, there is construction going
on each side of the hotel, yes there was seaweed on the beach early
morning (which was always cleaned up early) and yes all of the meals
were mostly buffet. But, we can honestly say that the construction
didn't bother us, the seaweed was gone by the time we got there, and
there was always something that we liked that was hot and fresh on the
buffet. My husband and I found time for ourselves there so i'm not sure
that I agree that it is strictly for "families". We took in the sights,
sounds and local culture of the area and enjoyed it. One thing that
i've noticed in review alot (and I do mean alot) of these reviews on
alot of the hotels located in cancun, not one person was ever satisfied
with any one hotel in Cancun. It didn't matter if it was the Omni Hotel
or the local beach shack. Someone always found fault with it. The one
thing that you have to keep in mind when you book into a hotel in
Cancun is to go in and read the hotel's web sight to see what all they
offer and then pick the package that best for you. No one place is
going to satisfiy all of your needs but then i've found very few places
in the U.S. that offer that option. While RIU might not have been
perfect in every way, it more than met our expectations and we wouldn't
hesitate to return there again. Hope this helps someone else."
- Travel date: Sun 27th of July 2003
"We have just come back from a fantastic holiday in Cancun
On check in at the Thomson counter we were disappointed at not being given seats next to each other although we were very early, about 3.5 hrs early. There were 4 people travelling together.The flight itself was long but acceptable.
The transfer was very fast to the Hotel.On arrival we were given welcome drinks and check in was very efficient.
The Riu Cancun is a 5 star hotel, it looks very good but is beginning to look a bit tired.
After having a look at our rooms which were next to each other and overlooking the sea, 10th floor with an excellent view.The rooms were very clean and well appointed.
As it wad about dinner time we to the Don Juan restaurant which was the buffet one and being vegetarians we thought will be the best one to try first, we were not wrong as the choice of food was excellent even for vegetarians.
The Drinks were excellent and the Music also was good in the lounge.
The Beach although small is very clean and full of sun beds etc
We planned our excursions with one of the shops across the road from the hotel and made a saving of about 40% from the Thomson prices.
On the whole a very relaxing holiday"
- Travel date: Mon 2nd of January 2012
"stayed at the riu cancun from july 22nd 2011 for 2 weeks arrived at hotel after a long flight to 5 star what amazing hotel, all staff can,t do enough to help you went to check in and given room 500 room was spotless but i was on end and wanted to be over looking the pools and beach went to reception and ask to be moved not a problem just had to wait till next day. got a super room on the 10th floor amazing views. bar staff so plesant and once they no what you are drinking your never with out a drink of shot ( wilma and willy ) my bestest friends haha hotel rooms huge and beds were not that bad, cleaner in everyday with fresh towels. the a la cart restarants there are 3 we went to all they were all very nice but there us no need as the main dining hall the food is amazing plenty to eat and something different everyday and it does,t repeat itself like most places we have been to. we done the bar crawl on the thurs night and what can i say but had a excellent night coco bongos and senior frogs excellent gud night out. beach was cleaned every morning and plenty of beds it was paradise. we had a few nights at pacha night club on the complex and that was gud. we hired the speed boats for the morning and went snorkling that was excellent we will be returning at the beginning of 2012 where we will be going on a few more excursions all i can say is that we had a amazing holiday and meet some lovely people x"
- Travel date: Wed 10th of August 2011