Reviews summary

4
Good
( 5903 reviews)
Brilliant
3097
Good
1721
Average
599
Poor
272
Awful
214
  • 3 room
  • 3 beach
  • 4 service
  • 4 value
  • 4 food
  • 4 cleanliness
  • 4 location
 

11 Traveller reviews from Holiday Watchdog

“meal change plan”

4
Good
by
Reviewed Tue 19th of February 2013

"Be aware of the “meal change plan” - if you are all inclusive guest leaving after noon you have no right to eat your lunch if you do not ask for “meal change plan”!!! - we did not recieved any information concerning such a "request". My experience in Cinnamon restaurant - ugly discussion at the table - I never forget. In my opinion all inclusive services are at least three meals a day and sume snacks in between. Written request for lunch is something needs not comment...
"

Holiday details

  • Travel date: Thu 10th of January 2013

Rating breakdown

  • 4 Location
  • 3 Beach
  • 3 Room
  • 4 Service
  • 4 Value
  • 4 Food
  • 4 Cleanliness

Not up to scratch!

3
Average
by
Reviewed Wed 21st of November 2012

"We had a fairly poor experience at this resort with far too many service and facility problems which really distracted from our stay. The phrase “soft opening” was banded about far too frequently and used as a catch all and flippant excuse for all the deficiencies we encountered. The Hotel has now been open for six weeks and things should be improving and I wonder how long this excuse will hold up.

We arrived at 2pm, checkin was quick we were soon in our room. First impressions of the room were good, quite compact and nicely furnished, although there were already several splattered mosquitoes on the walls. The balcony was a major disappointment as it was totally enclosed, had no direct sunlight and the view was the back wall of the neighbouring rooms. We asked if it was possible to move to a room with a better view but we were told that all Classic Rooms had no view and if we wanted to upgrade to a Deluxe Room it was an extra 600AED per night. So if you like a view book a deluxe room.

As we settled in, the problems started through the afternoon we discovered that the safe, shower, air-conditioning and room key card wouldn’t work. We had to make numerous calls to get them fixed with reception telling things had been repaired when evidence proved they hadn’t. After an excellent meal at Basillico we eventually settled in to get some sleep. At 2am, we had to move rooms because of a loud high-pitched intermittent noise coming from the plumbing, which had kept us a wake for hours. Next day we wasted time repacking and moving to our new room. One bonus, the new room had a fantastic view but no one ever apologised or enquired about the problems we had encountered.

We discovered that the new room also had problems, we had to dismantle the light fitting which acted like a wind chime in front of the air-conditioning vent, the shower never worked properly, we got locked out of our room for 2 hours when the door lock failed, after promising to inform us when it was fixed we were left sitting in the bar in our swimwear. Whilst we waited for the lock to be fixed, we ordered tea, we made four requests for milk, it never came….I could go on! On the surface all staff seemed friendly, smiled, and said hello but as soon as you approached them with a request it was clear that no one was empowered, committed or took ownership to deliver customer service. Simple requests were difficult, like trying to get some ice from the bar to take back to the room. In the end, we were quite glad to leave.

It’s a pity that our overall feelings about this hotel are very poor, it isn’t 5 star and doesn’t appear to be designed to be. The fittings are quite poor, plastic furniture everywhere, little things not thought through like a wall light in front of the TV, rattling ceiling light fittings in front of the AC, not being able to switch on the lamp independently of the main lighting, far too many rooms with brick wall views. No welcome drink and cold towels, no turn down service, no little welcome extras in your room like fruit or chocolates. A 15AED charge for ice to be delivered to the room. So all in all we will not be returning."

Holiday details

  • Travel date: Wed 25th of March 2009

Will be even better when grown in a bit

5
Brilliant
by
Reviewed Tue 4th of December 2012

"We stayed for two nights recently, knowing that the hotel had only just opened and there were likely to be some hitches but looking forward to escaping Dubai. There were some problems, but it did not totally detract from our stay. The staff here are very good - polite, friendly, helpful. We had a deluxe room with a lovely pool/sea view. We arrived about midday and our room was ready. Nice room, but the AC didn't work very well. We asked for it to be checked and it was fixed really quickly. The bathroom was a bit of a disappointment - shower only and the tiling looked a bit like a public convenience. Basilico restaurant is great - my husband said his steak was one of the best he had ever had. I had the lamb - also excellent. The buffet breakfast in Cinnamon was also very good. Yes, the staff were a bit slow, but that wil improve I'm sure. I had an accident in the restaurant on the second night, falling badly. There was a slight step that I didn't notice or in fact that wasn't pointed out. The staff were immediately helpful - the PR guy took me to hospital in his car. However, when we came back to the hotel, we went back to the restaurant as there is no room service yet (me on crutches) and it would have been nice to be offered a complimentary drink or meal - nothing! We have been promised a call by the manager but if Dubai standard are anything to go by, we will be waiting a long time.

Poolside bar was OK, but the menu is very limited - tuna, chicken or beef sandwiches only. In the evening the Sunset Bar is lovely - a real chill out zone.

Overall the resort is in a great location, but it feels a bit stark. The planting needs to grow in a bit and there are parts that are very concrete grey. The beach wasn't great and needs to be improved. As for the white plastic furniture everywhere - well it's not 5 star."

Holiday details

  • Travel date: Mon 23rd of March 2009

Fantastic place to get away from the normal hustle & bustle of everyday life.

4
Good
by
Reviewed Sun 2nd of December 2012

"We spent one night at the Cove Rotana. We reached before our scheduled check in time & we were given our room immediately. A buggy came to pick us up from the resort entrance to our room. The room was very nice; there is an attached sit out (balcony) to the room with a view of the sea. The interior decor of the room was lovely; I especially like the dome ceilings. The whole room had a cosy feel to it. There was complimentary water, coffee & tea available in our rooms & the mini bar was kept empty for guest’s convenience in case they wanted to fill it up with their own personal stuff.
We called for a buggy to take us to pool & after waiting for 30 minutes for our buggy to come we called up reception again only to be told that they were no longer providing buggy service for the day & that we could wait for the shuttle bus that passes by every 5 minutes. We chose to walk. The entire set up of the village was very nice. It was a Mediterranean set up with little alleys running between the villas. The resort area seems bigger than what it actually is & the whole area is very walk able. There are two infinity edge pools, & the resort has a gym, Jacuzzi, sauna & steam bath at the fitness club. Do consider walking through the resort rather than taking the buggy.
All the staff was very polite, always cheerful and very helpful. The service was excellent. We dined at the Basilico (Mediterranean restaurant but more themed toward Italian cuisine), the food was good & the prices were quite reasonable. The manager of the restaurant was very friendly & helpful. The Basilico has a terrace view facing the sea, but if you would like to sit outside, it is recommended that you make a prior reservation as the outside seating area was fully reserved.
Breakfast at the Cinnamon (All Day dining restaurant) was overly priced with a very limited spread for the buffet.
Unfortunately the actual sea side wasn’t all that pleasant as there were quite a few dead fish floating around. Also there were a lot of shell fragments on the shoreline & it was a very pebbly beach.
There was still some construction going on but that didn’t seem to affect the running of the hotel and their services.
All in all it was a fabulous place, very serene & peaceful, perfect place for rest & relaxation & the staff were wonderful. Definitely worth a visit."

Holiday details

  • Travel date: Sat 21st of March 2009

Good Introductory rate, excellent Mediterranean restaurant!

4
Good
by
Reviewed Wed 19th of December 2012

"We were offered introductory rates since The Cove Rotana had just opened a couple of weeks back. Booked two night stay to get away from Dubai with the family.

Booking process was well handled. I was informed numerous times that the deluxe room with a King bed will not be able to fit a baby cot by the reservations staff. Upon check in, I requested again and surprisingly when the baby cot (travelling type) arrived in the room, it fitted snuggly just at the foot of the bed. No problems there.

Checking in. It took way too long. We patiently waited for about 45 mins while another friend waited close to an hour just to get into the rooms. From the looks of the faces of other guests roaming about, I'd guess checking into the hotel is not so efficiently done, to say the least. It would have been at least better if they provided a welcome drink or snacks while guest were kept waiting...Its that bit of extra that hotels could do to make paying guests happy.

We took a buggy ride to the Deluxe room in a separate hotel building. We liked the room instantly, a bit too small maybe, but you will not be spending much time in the room anyway, right? Interior and furnishings are good. Comfortable bed. Perhaps a little more thought on the LCD tv that is hung on the wall to the side of the bed! You'd need to pull it out and position it to watch tv at an angle from the bed. But again, no big deal, we were not watching much except to keep the lil one happy while we go about our stuff in the room. Enough cartoon shows to keep the young ones happy!

Also, it being a Deluxe room, I would have expected a bath tub. Nope, none except a shower stall. Otherwise, it is all good. The balcony and the view is great! Can't exactly remember the room number now but I think it is 4 digits starting with 4. The wooden balcony overlooks the swimming pool and the water villas with their own pools, plus the sea view!

Walking around the property is great. You could meander around the villas, rooms, main reception area up the slopes and back down to the beach. The view from the beach is quite nice too. Looks a bit like Santorini. I said a bit...;)

The beach in general is good. Some maintenance work still being done to shore up the sand on few stretches of the beach. Enough to lounge and keep our child occupied building sand castles. However, the food buggy or service is rather lacking. There is no eating establishment on the beach just yet. Only a buggy stationed at the end of the beach with a simple menu. I think they are overcharging for a simple sandwich. Mind you it was only the sandwich like you would get from the supermarkets nicely wrapped though but without any fries or condiments that it is normally served with. So, with that, if you want to eat while at the beach, bring your own or pack up and head to the restaurants!

We tried the all day dining restaurant for breakfasts and lunch. We were offered only buffet. The spread was good. There is a pasta cooking station. The waiting staff are all very friendly and were efficient.

The highlight would have to be Basilico, the mediterranean restaurant. We were there for our Valentine's dinner. It was a set menu. And we were seated outside on the terrace. The service was good. Food exceptionally great when it came to my tenderloin steak. I must say it was the best I have ever tasted. Everything was done well. Compliments to the manager, a very pleasant guy Mr Hayan Abou Assali and his staff.

However, the story is totally different when it came to the poolside restaurant. I am sorry to say, it was disorganised, really slow, chaotic and we had to wait for our food for almost an hour! Upon reaching the unheated/really cold pool, we were told by the staff that a restaurant staff will come to us and take our orders. We thought better. Walked to the tables but none available as there were less than 8 tables. The poolside was packed with people on the sun loungers. So, it would have been better if they planned for more tables. They finally did bring out a few plastic chairs and tables. Finally seated after about 20 minutes with a fuming-hungry-pregnant wife! :( The food is ok. But the view again overlooks the villas and the sea.

Checking out was a breeze. Got our car, packed up and drove home...

So, if you get a good rate, like Mediterranean food, nice clean rooms, relaxing ambience, don't mind the sketchy service in some places i.e. long check in and understaffed pool side restaurant, you should go!"

Holiday details

  • Travel date: Wed 18th of March 2009

Fabulous hotel, great location, excellent value

5
Brilliant
by
Reviewed Mon 26th of November 2012

"Great weekend break from Dubai .

Room prices are very reasonable and the excellent Basilico italian restaurant. is especially good value (half the price of Dubai). Beach is good and pools are awesome (and not too cold).

Staff are very professional and courteous without being OTT and in your face

Yes there were a few teething problems, but look around you and you'll quickly forget."

Holiday details

  • Travel date: Mon 16th of March 2009

Relaxing and WILL definitely be going back!

5
Brilliant
by
Reviewed Wed 21st of November 2012

"We had booked this holiday on the last minute as we wanted to get away for a week, We've never been to the UAE before this and wasnt too sure but we have family who have been to Dubai and rated the UAE as a place to go. When we booked we were told that we were staying within Dubai only to find out that we were only flying to Dubai and then going to Ras Al Khaimah and to be honest we were very pleased in the end this was the case.
When we arrived at the hotel around 10:30am we just wanted to check in and relax as we were tired from the flight, when the Reception informed us that we had to wait 1-2 hours for our room to be ready so we weren't too please but took it on the chin and relaxed at the bar. My partner after and hour went back and asked if the room was ready but it wasn't so she asked if they could just be so kind to upgrade us from a classic room to a duluxe room which to our amazement they agreed, so we were very pleased with this as they did it for free.
The concierge guys they have at the hotel were really helpful and always at had, whenever they saw us walking they would ask if we would like a lift in the buggies they have to the room/beach/restaurants etc.
The only service which i thought they could improve on was in the restaurants. We would sometimes order a drink and wouldn't get anything for 20minutes so we had to ask again and again and it wasnt like the restaurants were busy but all in all they were very poite, always cheerful and very helpful.
The Room we received after accepting the upgrade was brilliant, it was spacious, clean, nice interior and an amazing view of the beach from our balcony, there was nothing we could complain about.
The Location of the hotel i thought was not the best at first but after researching about it and asking the locals, i was informed that the area is undergoing a transformation and that it is going to be transformed in the coming years. Though i really hope they dont do a Dubai and put lots of Malls, Bars and lots of tall buildings as it will spoil the natural look of the place which we loved. As for the amenities there was 2 malls we visited which took us 5-15minutes by taxi to get too (between 8-20 Dirhams) The malls has everything you need and i recommend that if you dont have and all inclusive then pop down to Safeer mall where they have a supermarket which you can grab things to eat at a tenth of the price you would at the hotel.
The best thing we liked about the the hotel was that it was clean, polite and helpful staff, very beautiful, food at the Basilico restaurant was amazing.
The only thing we didnt like but its very minor is that our smoke alarm went off twice in 2 days for no reason at all and also the electricity of the hotel went down a few times during the night which was a little spooky as we hadnt a clue what was happening but the hotel fixed the problem within 30minutes oh and also the swimming pools are like MINUS 5, they are really cold, though we've been informed they are going to fit in the warming system to heat the pool.
All in all i would 100% recommend in going if you want to relax and want to be in an area where its mainly untouched and we WILL be going back."

Holiday details

  • Travel date: Wed 11th of March 2009

I liked it

4
Good
by
Reviewed Wed 19th of December 2012

"I have been to Cove Rotana for two nights. Generally, it is an excellent place if you want to escape from city life and relax. The beach is clean and the view is really beautiful. The room is clean, actually there is no reason to spend much time within the room!

Based on the posted reviews, I was expecting to face seroius service problems, but it went very smoothly. The staff were friendly and helpful. The only thing that i did not like is the expensive menu of the resturants.

In general, I liked it and plan to go there again in the future ..."

Holiday details

  • Travel date: Tue 3rd of March 2009

not expected of the Rotana brand ....very dissapointing

1
Awful
by
Reviewed Tue 4th of December 2012

"we spent a night at the Cove Rotana and though they did say operational since 1st Feb ...they need to look into their service issues before promoting their property so much.
We reached the hotel at half past noon ( inspite of calling the previous day to check if we'd get rooms on arrival, we had booked 3 rooms and were with kids ) after finishing the check in were advised that rooms would be ready only at 3 pm ....we were asked to proceed to lunch or the poolside and they would call us once the rooms were ready
having waited till 310 and no call we checked with reception to be told rooms were ready 10 mins back and its our prerogative to check ....SO much for courtesy and service.
our rooms were far apart and a long walk away....we faced the second pool area with no poolside bar and still being built....rooms were small but cosy with no bathtub....beware of mosquitoes in the night .......keep the doors shut......
breakfast had one poor chef catering to more than half a dozen requests for eggs ...
Overall a nicely designed property....and worth a visit in a couple of months once they settle down.
Improve on the service....reception arrogance and please clear the arrival area of bags......
J n M"

Holiday details

  • Travel date: Sun 22nd of February 2009

Never again

2
Poor
by
Reviewed Mon 26th of November 2012

"That the restaurant staff was lovely is the nicest thing I can say. The pool was freezing cold and the walls were paper thin - the family reunion next door kept me up until nearly 2am, despite calls at 12:00 and 1:30 to reception to ask for their assistance in quieting things down. Next morning, the hot water ran out after one minute (shampoo in hand)! Complained to the manager on shift, and he said that he would "look into it." How's that for an apology?! Waiting for my car from valet they came to say that they had lost my keys. After ten frantic minutes, I found them in a side shelf. No apologies for that either. There are too many better hotels to chose from with actual customer service. Go elsewhere."

Holiday details

  • Travel date: Fri 20th of February 2009

Put your visit on hold untilt they sort themselves out!

3
Average
by
Reviewed Sun 2nd of December 2012

"I have just returned from a night at the Cove Rotana. As expected the hotel hasn't got much in order, hence its soft-opening, but I really did expect a lot more from a hotel chain such as Rotana who has enough experience across all its properties to know how to launch a new hotel. The Hotel itself is quite pleasant with an interesting design and good location however the service is less to be desired. Upon arrival we drove up to the front of the hotel only to find a mountain of guests luggage lining the entrance of the hotel (clearly they forgot to design a luggage storage area), not a great sense of arrival I must say. We then proceeded to check-in only to be told the room was not available and to go and have some lunch. As I had waited for 20 minutes to check-in I requested to undertake all the formalities so that when the room was ready I could just collect the key but the receptionist stared at me blankly as to how this procedure would take place. As there were irratated guests checking out and others checking in I decided to remove myself from the war zone and head off for some exploring. When arriving back at 4pm we were informed the room was not ready and escorted to the bar for a drink where we found half the hotel also waiting for their rooms. At 5pm, 2hrs after offical check-in time, we were finally given our room number and key card after chasing Front Office staff for over an hour to sort the situation out. We were not informed where our bags were or where the room was. We were just given the key. We went out to the entrance of the hotel only to find our bags still lying there so picked them up and started wandering. We could not find our room so waived down a staff member along the way who took us to our room which was part of the building still under construction. The room was a classic room with double bed and balcony. It was relatively simple and small with no bath only shower. Beware they have installed aesthetically interesting light fitings like mobiles but once the air-con is on they make a huge amount of noise - not a practical design decision! The stay got a little better from here on in although we had to wait 20mins at Basilico Restaurant whilst the Restaurant Manager sorted out our table after telling us one did not exist even though an hour earlier he had confirmed it directly with us. A number of F&B service errors but nothing that couldn't be rectified and of course I understood this was a period of training for them all. All in all our stay was pleasant but I suggest if you are wanting to experience the hotel at it's very best wait a few months until they have sorted out the service and completed the resort."

Holiday details

  • Travel date: Tue 17th of February 2009

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