The Westin Dubai Mina Seyahi Beach Resort & Marina
10 Traveller reviews from Holiday Watchdog
A Touch of Class - At the Westin!!!
"I have recently returned from the Westin and out of interest read a number of the reviews. In the main the reviews give a fair representation of a newly opened 5-star hotel who have provided the many who have visited with free half-board upgrades as the hotel finds it feet in its first few weeks of opening.
The hotel itself was furnished to a very high standard with very accomodating staff despite the slight language barrier at times, the food was excellent with plenty of choice and variety for all palates and age groups, with a number of restaurants on site to more than tempt you - excellent!. Overall, the facilities were in keeping with a 5-star hotel and the pools were just great with special mention to the pool side attendants who couldn't do enough for you!
This is a hotel that can cater for all, although I do hope that once the Westin has concluded its initial special offers of free half board upgrades that its pricing reflects the clientele it wishes to attract in keeping with its splendour. I too can sympithise with those fellow travellers who remark about the moaning British tourist who flock on mass with unruly children who are better suited to the beaches of Skegness with their deck chairs, rolled up trousers and knotted handkerchiefs.
As one traveller expressed their disappointment about the 'Adults-only' restriction to the Bussola pool bar, I would agree as for the majority of our stay we had enjoyed a leisurely swim to the bar with our children (who behaved impeccably!) to enjoy some refreshment from the heat, part of the enjoyment was the friendly bar-staff especially Hary! It is such a shame that the minority end up spoiling the enjoyment for the majority. In fairness such instances im sure were isolated and in the main the families and their children were well behaved from the various four corners of the globe.
All said and done, if you are thinking of staying at the Westin and enjoy a touch of class then this is the hotel for you!"
- Travel date: Mon 9th of June 2008
In praise of the Westin
"We have just returned from 4 nights at the Westin and we are very pleased that we did not read these reviews prior to going as they might have negatively influenced our opinion prior to our arrival. We have only positive things to say about the hotel - our room was fantastic, the service was wonderfully courteous and nothing was too much trouble.
We agree with the comments about other guests being incredibly rude to staff and over reacting to minor things...if we are being generous perhaps the heat got to them!
One of the issues that has been raised was that children were restricted in the areas where they could swim. Perhaps when parents are not concerned as to their childrens behaviour and children are dive bombing in the pool, lighting matches at the poolside bar you cannot be surprised when the hotel management reacts by restricting their access. Children still have a very large area to swim and enjoy themselves so I am unsure as to why people are complaining; surely those on holiday without children should also be entitiled to their own quieter area.
All in all we had a fantastic trip and we would certainly consider returning for a relaxing break in the sun in the future and would readily recommend to others."
- Travel date: Sun 8th of June 2008
"we have just returned from this magnificent hotel, we had 5 wonderful nights here, we found this excellent value for money staying on a half board basis, we found the food to be very good with lots of choice (sushi bar, dim sum section, asian, and not to forget the desserts they are to die for!!!), we stayed in a deluxe sea view room (wow), we were stunned at the size of the room, 50inch flat screen t.v, nespresso coffee maker, large bathroom with seperate shower room, plus bath robes and slipper, the view from the room was amazing overlooking palm island and the new atlantis hotel, the pool and the beaches were spotless, and the hotel staff could not do enough for you, working very hard in this temperature(50deg) whilst we laze about the pool. overall we would recommend this fantastic hotel to everyone and not to put off by some reviews as this is a brand new hotel and the staff are doing there upmost. p.s shopping tip go to al karama Â£7.00 in a taxi designer handbags, watches, tee shirts etc etc, (got my white chanel bag at last he he he)"
- Travel date: Sun 8th of June 2008
Loved the Westin!!
"Just returned from a fabulous week at the Westin DO NOT be put off by some of the reviews! I am hard to please!
Hotel is fabulous beautiful,spacious rooms cleaned daily,complimentary water in rooms much needed as Dubai is HOT!
Bathrooms are spacious and the showers are fantastic!
Staff are courteous,and helpful great with children,we travelled with 2 boys aged 11 and 5 years they declared it the best hotel ever!!
Penguin kids club has loads of activities and sports for the older ones.
We stayed on half board,food is great in the Blue Orange freshly prepared and plentiful. We ate at pizza place Bussola within the Westin and it is really good however the wine is truly overpriced in here!
Barasti beach bar at the Meridien next door is one of the best places in Dubai buzzing atmosphere most nights.
All in all a great holiday in a lovely hotel we had no problems at all.
- Travel date: Sun 8th of June 2008
A Perfect Hotel!!
"I will try to write about items that are not covered by the other reviews. Sorry about spelling mistakes but I haven't got much time!
Arrival - We booked through Letsgo2.com and we were met by their local contact (Travco). No delays. Air conditioned minibus took 25 mins to hotel as it was 1.00 am. Check-in at hotel was 10 mins. Concierge very polite, smiling and efficient. Took all our bags without any prompting so we could carry our 2 sleeping children.
Room - Room was immaculate, beautiful, large, clean, luxurious bathroom. Huge plasma screen to the joy of my husband and sons (with internet, cable and games). Ordered burgers and it was delivered elegantly within the promised 30 mins. Then we SLEPT! Block out cutains so no light disturbance. Sound proofed walls so no disturbance.
Breakfast - 2 omelete/Egg stations, 2 pancake stations, help yourself juice, sweets / fruit and savoury cooked buffet. Breakfast better than in UK 5 star hotels for sure.
Hotel & 3 Pools, etc - Grounds well kept, spacious, clean. Even though it was half term and busy, the hotel and suroundings were spaced comfortably so that you did not feel overcrowded indoor or outdoors. Childrens pool has a canvas cover so is sheltered from sun and it has a slide with a life guard supervising at all times. Rectangle pool with varying depths which is for lane swimming. Finally an adult meandering pool across the width of the hotel. 1 depth all along with 2 pool bars at both ends (great iced Mocha - thank you RAJ!) Very comfortable sunbeds with large soft towels for poolside and beach use (free of charge). Kayak boats for 1 or 2 free of charge for Westin guests.
Restaurants - Blue Orange ( Tastefully decorated in Italian Murano glass). Tables were very well spaced to give privacy. Open for Breakfast /Lunch/ Dinner buffet. Breakfast coffee was proper coffee. Something for everyone. Delicious Chinese, Arabic, English, Indian, Sushi, cold seafood/meats/cheese and limitless desserts and ice-cream to die for. Try coffee desserts and ice-cream! My fav.
Bussola - Nice location, good service, nice Italian food ( I felt it was over-priced but I guess you pay for view).
Kids club - Not yet open but full use of Meridien which is 1 min walk (or take golf cart!). Recognition tags for parents and children. Outside play area with bouncy castle, slides. Indoor area with 2 playstations, art corner, games corner. Professional staff and my children met other lovely children and all were so looked after that we had to drag my 7 and 4 yr old out!!
Check-out - 5 mins. Bills calculated correctly. Friendly service.
Hotel organised our desert safari which was fun.
Taxi (public and hotel taxi) available without any wait. Hotel near Ski Dubai, Mall of Emirates, Madinat Jumerah shopping mall and Wild Wadi water park.
Didn't try the SPA or the GYM but that's for my next visit to the Westin."
- Travel date: Thu 5th of June 2008
Not quite a 5 star (Yet...)
"I stayed at The Westin with my husband and two children aged 5 and 3 from 22 May until 1 June. We realised that it was a new hotel and expected some teething problems as reflected in the booking price which I expect will soar as problems are ironed out. Check in was fine although there was certainly a bit of a language barrier and our room ( a deluxe sea view room) was very spacious and pleasant although there was barely enough hanging space for 1 let alone 4 people. The bathroom bordered on luxurious and the beds were very comfy. When I rang service express to see if the hotel could find me some aspirin for a sore throat they sent a nurse to my room and I had medication delivered within the hour so that aspect of the service was great.
Breakfast in the Blue Orange was very pleasant but it was near the end of our stay before we managed to get tea or coffee at the start of our breakfast. Hunters Grill and Spice Emporium were pleasant restaurants too with food of a high standard although the menu was a little confusing. The pools are lovely and the sun beds very comfortable. The children's pool is shaded which was great and the lifeguards were very friendly and helpful and the kids all loved the slide which is manned all the time. There are three pools in total. A laned pool, the children's pool and a meandering 150 ft pool with pool bars at both ends. The pool bar at the Bussola end was made adult only at the end of our stay which is a shame as it stopped us from enjoying the full benefit of the pool. Either they need to cater for family's or single's but don't see how they can try to please everyone. Some of the tiles in the children's pool are already coming loose so expect that some work will be starting on it soon. There is also some work to the side of the pool and Bussola that seems to be moving at a snails pace and needs to be completed. The beach is pleasant although due to the location by the marina and The Palm there is no view directly out to sea. We stayed on a half board basis and despite our efforts to tell the staff at dinner the bill was always incorrect so check your bill thoroughly before settling up!! We found it easier to keep our own record and there was no problem when we paid. The staff were all friendly and happy to help and chat and overall our experience at the Westin has been a good one but I hope that if they continue to bill it as a 5 star then little touches like a turndown service, chocolates on the bed and just the little things you expect from Dubai will be added."
- Travel date: Tue 3rd of June 2008
"I didn't like this hotel for several reasons :
- Reception staff wasn't polite at all, it's like they hired them without an interview, and it's supposed to be a 5 star hotel.
- It took 45 minutes to order a drink from the pool.
- the tv was on and off for no reason !
- The Construction on the palm ruining the beach of the hotel, I recommend any nearby hotel on the jumeirah beach."
- Travel date: Mon 2nd of June 2008
Disappointed with the seaview!
"We got an extremely good half-price rate half-board upgrade to stay in this hotel 21-26 May 08. We paid for the night before arrival as we flew Virgin Atlantic and landed at 07:00am on 22 May. We booked the airport pick-up direct with the hotel and were told to look for their desk on arrival. It was only after wandering round like headless chickens that we were pointed to the 'Le Meridien' stand instead, this could have easily been explained in the email from the hotel.
On arrival we were dealt with quite promptly and shown to our room on the ground floor. Now this was a Deluxe Sea View room and whilst the room was lovely we couldn't see the sea as the swimming pool was in front of us with all the umbrella's etc! I asked to move and we were told there was only one room available and it was on the 1st floor which wouldn't be high enough for a sea view. Wasn't impressed!
The patio door was broken, it didn't shut properly and it didn't lock. The aircon doesn't come on unless the door is properly closed! The lady told us it was very safe in Dubai, very little crime so we could leave our room unlocked and nothing would be stolen, nah, we waited in for the guy to repair the door! Also, we didn't want to be in 39 degree temperature without aircon, thank you very much!
We had to ask 3 times for our room to be cleaned, each time we were promised immediate attention, nothing was done. On one time room service turned up to take a tray away, we'd never ordered room service and never had a tray to take away so they'd missunderstood, clean the room as clear the room.
The Blue Orange Restaurant. We are a couple in our 40's, our children have grown up and flown the nest, we don't have grandchildren, we booked this hotel for a relaxing break and we end up surrounded by screaming kids putting their hands in the chocolate fountain, just what we expected from a 5* hotel, NOT!
All children should be accompanied by an adult at the food stations, this is what happens in America and I don't see why it can't be implemented at this hotel. On one occasion we had to wait some time for toast and we returned to the table to find it cleared away ready for other guests!
Considering the full price of this hotel would be the same as the Jumeriah Beach Hotel or the Madinat Jumeriah then I would stay at them over this.
We left a letter of complaint and we're waiting for a written reply.
All this said, Dubai is fantastic, loved every minute and we're going back next February but not to this hotel!
- Travel date: Mon 2nd of June 2008
some people need to get a life
"arrived at airport at 1am to find no transfer to be seen so went to information desk. they phoned hotel and was told to go to the meridian desk. oh my god, whats happening.? we knew the hotel was just opening as this was 11may,its first day. a very polite man made his appology and we were hurriedly taken to a brand new merc. phew !!!. a little to long to check in (30 mins) and a rather heafty deposit to leave but refundable.the room was a sea view on 5th floor and was tremendous. from then on it was a joy to be there. bearing in mind it was just open i think there was bound to be a few teething probs, but these were put right straight away. only one problem was the room service was a bit slow one night, but hey!!!
the staff all around the place and there was loads, from the gardeners, workmen to the front of house staff were totally polite at all times and never passed without saying hello or a smile. the food in blue orange was very good as was the other restaurants but be aware of the package you are on as half board means you have to pay for dinner after about 120 drms a head, but blue orange is free with pleanty variety. pool areas are brill, clean and safe for kids as loads of lifeguards about.
dont listen to the whiners who are knocking this place, its 1st class and a lot cheaper to book than the meridian,(our friends were there with us and were as envious as hell), and we could use their hotel and restaurants etc but they could not use ours.
be civil to the staff and you will be made to feel like royalty, maybe thats why some guests dont care for the place. i saw it for myself,
some guests just dont have manners to the staff,
place is immaculate, as it should be, and i will go back in 2 yrs time, as i got engagement ring there, cheap as chips in the gold park. Â£6000 value over here just over Â£2500 there, but barter like hell.
happy hols to you all."
- Travel date: Thu 29th of May 2008
better than you think
"We had a great time !! a bit worried after reading some of the reviews on the net before we left for Dubai.
YES, it is a new Hotel, just a few weeks old, but I have travelled for the past 20 years in many countrie and have been in many hotels, none of them is perfect for everyone.
Like most of you I was able to stay at the Westin Dubai on an affordable rate, just because it is new and the management is still settling.
I was actually so surprise and angry after having read some of the comments and actually been there myself.
Those guys are working under 45C running for 8 hours to get you a fresh beer or some cool water, they are trying hard to assist you, get confortable in a new environment, finding there ways, building habits and us lying by the pool or sitting relaxing having all the time in world, we are rude enought to complain for often things that are minimal and happen in all hotels.
If you cant wait at Blue Orange in the morning, then get room service or get up and have breakfast earlier !!
At the end of the day, the behaviours, spirits and smiles of the guests account for more than you think in the atmosphere of of hotel and for the best performance of its staff!
It was shocking to see how actually lots of the guests were behaving, so rude, and had no manners, clicking their fingers up demanding instant service, moaning for a 5 min delay.
And what did they enjoy at the end ??
how about the fantastic setting, how about the fantastic building, how about the weather (sun every morning) how about the staff who worked so hard in the sun, how about the good mornings and smiles that you are getting. What ever the problem, the management was ALWAYS there to help and assist, especially in F&B.
It is a fantastic place, which deserve to be praised and filled up with guests who can value and appreciate."
- Travel date: Thu 29th of May 2008