10 Traveller reviews from Holiday Watchdog
"A very happly couple Just returned from a 10 night stay in the Al Murooj Rotana in Dubai. This is classed as a 5 star but I would give it a 5star + + + The hotel was extremely clean and very comfortable with the room being turned down twice a day and setting out bedroom slippers a the side of the bed at night.The room also has a minibar & digital safe. There was lot of building work going on but we found this amazing to see and glad we didnt miss the views in the city area as we where just off the main highway. It is only a short taxi ride from everywhere very cheap. Make sure and get up for the buffet breakfast, excellent choice of food, don't miss the double decker pub for good atmosphere. The dj became a very good friend and also enjoyed a few trips with us as he was class a VIP, Supermarket to rear of complex is open 24 hrs and stock's all main brands of english food and drink eg walkers crips :-) starbucks is at the side of the hotel also. The weather was 47 'c most days and just what we need. i would book this hotel again."
- Travel date: 23rd July 2007
"Being a first time visitor to Dubai we did a fair bit of research on a hotel to stay. We wasnt disappointed with this hotel, a lot of our friends stayed in the beach area, as we wasnt worried due to not being able to sit in the sun for long hours, this hotel was a great location. A high standard service, room was very clean. A lot of building going on but we found this amazing to see and glad we didnt miss the city views. We were given our room an hour after arriving sleepy at 7am following a night flight, which was appreciated as check in isnt until late afternoon. We had pool view. Nice buffet breakfast, excellent choice of food, soya milk was provided which was welcome as I have a dairy intolerance. Good choice of resturants, double decker was a good pub atmosphere, the seafood resturant was our treat. We enjoyed being away from the tourist side of things, as the hotel really was occupied by lot of business clients, which made it pleasant and pool area quiet. Good access to shopping by taxis which were always available. Supermarket to rear of complex open 24 hrs and starbucks. Good hotel for couples. My only moan was reception staff didnt always give you full attention, eg answering the phones when we were being dealt with as a customer."
- Travel date: 20th June 2007
Fabulous stay at the Al Murooj
"I stayed at the Al Murooj Rotana in Dubai in April of this year with my sister and daughter. We were delighted on arrival to be upgraded to a Club room free of charge. The hotel itself was extremely clean and the rooms very comfortable. We found the staff to be very attentive. Nothing was too much trouble from arranging taxis to booking trips. Others have complained that the hotel caters mainly for business guests but we found quite the opposite in that they had a good knowledge of places to visit, eat and trips to take. We cannot fault the staff in any way. We dined in the hotel on a couple of occasions and found the food to be of a very good standard. We had a thoroughly enjoyable stay in Dubai and felt this was enhanced by our choice of hotel. I would have no hesitation in recommending the Al Murooj Rotana to anyone wanting to see the sights of Dubai. If it is a beach holiday you are looking for, then you may be better advised to stay at one of the beachfront hotels, but if you are looking to see the sights of Dubai then I don't think you could do better than the Al Murooj for location and price."
- Travel date: 28th May 2007
Very clean and friendly
"Just returned from a 6 night stay in Dubai. Our travel agent found us this hotel as we wanted a room where our 18year old daughter could stay with us. This is classed as a 5 star but I would give it a 5star + + +.It is in the city area just off the main highway a short taxi ride from everywhere. The food in the restraunts was fab. As was the service at the pool. If you can try to upgrade to a club suite (extra benefits are well worth it)"
- Travel date: 8th May 2007
"We had booked a club room having done so in other hotels, including the Grand Hyatt in Dubai, but found the Club Rotana rooms to be below our expectations. After a superb overnight flight with BA we arrived at the hotel early and were taken to the club lounge for check in, as expected the room was not ready but after a leisurely breakfast we were told it had been cleaned. We were a little suprised that our room was on the 3rd floor bearing in mind that the lounge was on the 14th and we expected club rooms to be in a similar vacinity and when we arrived at the room we were convinced that it was only a standard room. It was very small with a small bathroom where the shower was over the bath not in a separate cubicle as we would have expected. After falling asleep we woke later to find our suitcases had not arrived at which point we went back to the lounge to complain. We were told the room was a standard but with club privaledges and infact club rooms were identical but just on a higher floor. We spent the night in a room on the 8th floor and the following day they transferred us to a suite on the 3rd, which was nicer but in reality only the same size and spec as we were expecting a club room to be. On the whole I would say that for the size of the complex everything to do with the hotel itself is small; the rooms, the lobby, the club lounge, the pool. In essence an average stay at an averge hotel although the canapes in the lounge were very nice!! Eat at the Latino restaurant and the Indian restaurant - food ok both very expensive. Not a terrible stay but the next time we go to Dubai we will not be staying here"
- Travel date: 11th April 2007
Could do better
"Whilst we'd read mixed reviews we were not put off by local construction work (after all, Dubai is undergoing an amazing transformation) and were delighted to have a view overlooking the Burj Towers site, how wonderful to see what a difference a year makes in this great city !!!!! Our room was lovely, we'd upgraded to a club floor to enjoy the benefits this afforded us but in all honesty, unless you're a business traveller (in which case it's a great investment) the only benefit was the room, we had to wait for tables in the lounge and the breakfast offering was only ok. However, the room was very spacious, spotless, big bathroom featuring elemis products (always a bonus). Little things count though in a 5 star hotel, and we were constantly comparing this hotel to the Hilton Dubai Creek in which we'd stayed last year (and, it has to be said, we were blown away by the place!). Our morning paper didn't arrive and yet although we'd told our concierge this, we were still charged for it. The concierge team really had very little local knowledge, in fact several members of the staff directed us to Crystal C bar in the hotel on the night it was closed, a wasted half an hour traipsing round the complex!!!! This hotel has tremendous potential to rival some of the other 5 star hotels in Dubai, the views alone are astounding. But letâs not forget, Dubai does 5 stars exceptionally well and so the Al Murooj has to raise its game. I feel that the hotel is a sideline for the whole complex, guests are not treated in any way special and that for me was the disappointment, after all, in Dubai that's what we expected following our previous visit. When checking out, we were treated appallingly by the front desk who wrangled over a tub of cashew nuts we hadn't had and adopted a very effective shoulder shrugging technique which did not go down well with my husband at 7am. A fellow guest waiting to check in was left to stand unattended at the front desk for 10 minutes before anyone even acknowledged his presence. It's also worth mentioning that we visited to attend the Dubai World Cup and although many guests there were also attending, the hotel had decided not to offer a courtesy shuttle bus, something many other hotels had provided for their guests. So, in summary, a great hotel for business travellers located midway on the Sheikh Zayed Road. Leisure travellers, well, I believe you can find a hotel that would better suit your needs."
- Travel date: 6th April 2007
Stayed a sum total of 3 hrs!
"We booked this hotel as part of a stopover deal with an airline - we were promised a beautiful & newly opened hotel and we were soooo disappointed. Having travelled all over the Middle East, this hotel just didn't live up to the normal 5* standards of Dubai and it was more of a business hotel than anything else.The lobby wasn't the sort of place you could relax and the room was tiny with cheap furniture, small beds, and a lovely view of the road. On top of this the swimming pool was out of order - apparently there was construction going on next door and they'd damaged a pipe which had consequently drained the pool. We were in Dubai for a relaxing break where the pool was to be our focus!!!!! When you look at the website or in a brochure, the pool complex looks massive but this is NOT RIGHT - 75% of the grounds is for residents of the surrounding apartments and all the hotel guests get is a smallish pool. When we queried about the out of order pool they said it would take at least a few days to be sorted and we were only there for 5 - they wouldn't let us use the apartment pools and suggested we used the splash pool around the side of the hotel- now that sounds fine but understand that you had to get on a golf cart for a ten minute journey in 42 degrees- right next to the main road - and then walk for another 5 or 10 minutes before getting to what could only be described as a paddling pool with about 5 chairs....and no one could see our problem!!!!!!!!!! Oh and it was Ramadan so if we wanted a drink we had to endure the 10 minute walk, the 10 minute golf cart ride and then a walk through the lobby in our pool clothes to go back up to our rooms before doing the return journey back to the pool - convenient i think not. So funnily enough we checked out and moved to a far nicer hotel with beautiful grounds and a pool you could actually swim in and a pool you were allowed to drink water around despite it being Ramadan. Avoid!"
- Travel date: 9th March 2007
First class all the way
"My husband and I stayed at this hotel on the recommendation of our travel agent. It was fantastic, the service, the food, our room and the hotel were all fantastic. The staff cannot do enough to make sure that you have a great time and are well looked after. The rooftop pool is a great way to cool off in the very high temperatures. The variety of food is incredible and we will be returning again (hopefully) later this year. Five star plus, thoroughly recommend."
- Travel date: 2nd March 2007
"We spent 4 nights ant the Al Murooj after 7 nights at Hilton RAK which was all inclusive. All booked through Virgin holidays. We love Dubai and this was our 3rd trip. The hotel was fantasric. Great breakfast and lunch but we found the 2 exclusive restaurants near the pool terrbly expensive, which is probably why they were empty every night. The Double Decker pub had a great atmoshere and very good wholesome food. The pool was lovely just a shame about the weather. It rained for 36hrs solid very unlike Dubai!! As it was Dec we lost the sun early due to high rise buildings around us but this did hide the cranes which are everywhere, but it didn't bother us and it wasn't noisy just didn't look nice! We much prefered the Beach Club which was a 10 min courtesy bus ride away. Lovely beach and the pools were heated-lovely. THe hotel location is great. Near to Mall of the Emerates & Ski Dubai nad also near to the city. Cabs were very cheap and plenty of them. I would stay here again as it was good value for money. Do ask for a view overlooking the pool though unless you prefer a building site!"
- Travel date: 6th January 2007
"Booked this hotel through 'greatest hotels in the world site' and had special offer 4 nights double room for Â£400 approx including taxes which isn't bad for 5 star in dubai. Great location central to shopping and easy access to the beach. Rooms were nice and spacious. Pool area was lovely although access was through restaurant there were toilets and changing facilities outside. Outside bar and snacks were nice and pool attendants were efficient bringing towels and laying them on loungers of your choice, bringing cold flannels and strawberries and melon round was nice touch. Guests seemed to be mainly business customers which did not bother us and staff were very friendly and helpful. Main buffet restaurant was nice on evening paying one price per head for all you can eat and inclusive of wine and beer which is good value of equiv of about Â£15 per head and half price for kids. Went into Double Decker pub attached to the hotel which seemed full of ex-pats middle aged simon cowell look-alikes and kids could only go in in the afternoon (after 6pm had to leave). My only critical remark about the hotel was when checking in we asked for a late evening check out at 6pm as we had a late flight back. The receptionist said the hotel was full and we would have to pay full room rate for an extra day. I declined then on last day decided to ask again and they said half day room rate which I agreed. So I would suggest to ask a few times to try to get price down. The hotel also offered a beach transfer to the Dubai Marine beach hotel at an extra cost which was ok (no where near as good as Jumeria beach club or hilton beach which is where we visited previous years). Thoroughly enjoyed holiday and would definately recommend this hotel if travelling to Dubai."
- Travel date: 22nd November 2006
Roda Al Murooj is also called
- Al Murooj Rotana
- Al Murooj Hotel
- al murooj rotana