Kempinski Hotel Mall of the Emirates
About Kempinski Hotel Mall of the Emirates
- high speed internet in room
- swimming pool
- free internet
- fitness center
- bar lounge
- free parking
- business services
- public wifi
- wheelchair access
- free wireless internet in room
- air conditioning
- room service
- smoking rooms available
- dry cleaning
- meeting room
- non smoking rooms
- laundry service
- flatscreen tv
- concierge desk
- family rooms
- banquet room
- multilingual staff
- airport transportation
- breakfast buffet
- outdoor pool
- conference facilities
- breakfast available
- reduced mobility rooms
- heated pool
- facilities for disabled guests
- kids stay free
- tennis court
- swimup bar
- poolside bar
- kids club
- tv channel one russia
- butler service
- adult pool
12 Traveller reviews from Holiday Watchdog
Just spent 6 nights at Kempinksi in Ajma...
"Just spent 6 nights at Kempinksi in Ajman
Our experience was bad.
Location of beach area is nice.
Food and drink expensive and a 20% charge is added to your bill - 15% local government tax and 5% service charge.
The hotel is undergoing refurbishment so first floor was out of bounds. Only area to drink on an evening is Sports Bar (very smokey) and Cosmic Bowling an area for families to play games to include ten pin bowling.
This area is full of woman in groups which are not shy in approaching the gentleman in this bar.
We were approached twice during our stay and on our last night a lady knocked at our room door late at night and handed my partner a mobile phone asking if it was his telephone number.
We have taken this up with the hotel who claim the woman to be a drunken/dis-orientated guest!! Nice. However the locals in the Cosmic Bowling tell a very different story.
Each corner of the bars have a security guard - which is initimidating.
The hotel is very defensive about our complaint. If you stay at this hotel and have negative feedback then its probably not worth mentioning it - they are not interested - too big an ego to worry about customers commits.
As a "guesture" hotel has offered us 2 nights free accommodation in any of their UAE hotels - which we declind - not our idea of a holiday.
We would peronally not re-visit Kempinski in Ajman for reasons mentioned above."
- Travel date: Wed 8th of October 2008
Great Hotel in the wrong surrounding
"I loved everything about the hotel. The modern touch, the Lobby, the rooms, the serice , and the idea of having it attached to the largest mall in the UAE. Its nice having to wake up and just spend a few steps to a humungous mall with various restaurants and cafes. If ur planning to spend your whole time in the Jumeira area this is the place for you. It is a bit far from the center of Dubai and the traffic is very bad in the area and it is worse inside the hotel valet area.
Another problem is the amount of kids running around in the hotel rooms and the lobby. In my opinion a hotel that is extravagant in design such as this oneshouldn't be a part of a big mall.It ruined the whole modern atmosphere."
- Travel date: Sun 22nd of July 2007
Good aminties ... BAD sevice
"The positive ... nice lobby and hotel amenities ... nice bathroom and shower
The negative ... very very bad service. I stayed in the hotel with my wife and my 2-year old daughter. My daughter was a little sick, so she threw-up a little on her little bed ( a cheap bed that was brought after constant demands). I specifically asked them to change her bed. After I came back to the room, it was messy and dirty as it was as if it was invisible to them. Also, the two bath ropes were taken away without replacement! They explained this by saying that the hotel was fully booked and the laundry was over loaded!
Never accept the âcorner roomâ. It is extremely small and the TV is put at an angle from the bed view point. The result, terrible TV watching experience. Itâs worth mentioning though that it was a nice Plasma TV with TV-internet.
On their website, they mentioned that they had special things for kids (little rope, welcome gift â¦ etc.). well, this is absolutely not true. When I asked about that, they had no clue and they promised to check it with guest relations and get back to me. They never did.
I would definitely suggest going to the other mall-hotels in Dubai. Or a beach hotel.
I will never ever go back to this particular Kempinski."
- Travel date: Sun 17th of June 2007
"Just got back from a week holiday at Dubai staying at the Kempinski. And to sum the hotel up - perfect in every way!! I cant even think of anything to complain about, only positive feedback!
Hotel is in a great location, attached to the Mall of the Emirates so this is the perfect hotel for shopaholics!! Also, its very central to alot of the main tourists spots in Dubai. Hotel always has a line up of taxis at the door step so never a problem getting around.
Hotel staff including the concierge were extremely lovely and professional. Always going out of their way to ensure you have a comfortable stay.
The room is gorgeous. We stayed in the Deluxe room and it really was a huge room. 2 plasma televisions, and the bathroom was stunning with white marble from top to bottom.
Views from the room was stunning - direct views to the Burj.
Food was 10/10 and plentiful.
Pool was very nice, and pool staff were amazing. Always at hand to attend to your needs. Providing cool towels to cool your face and fresh fruit regularly to ensure ones comfort.
Struggling to find something to complain about but cant!
Would most definately recommend staying at this hotel. Have stayed at many many 5* hotels around the world and this one by far exceeds the standards most set for themselves!"
- Travel date: Thu 31st of May 2007
Friendly yet Luxurious
"We stayed for a week in October 2006 during Ramadan. We are a family of four, 2 children aged 2 and 6.
We knew we were in for a good week when we arranged for the hotel to pick us up from the airport. We were transferred in a brand new Audi A8. Didn't cost much more than a taxi.
We stayed in a suite in the hotel, which was perfect. It effectively separated us from the children and with 2 flat screens, they could watch DVDs' whilst we watched TV. Everything in the hotel was pretty new, the bathroom was really nice with a proper shower room. Loads of towels and no problems at all.
Service was superb in every aspect. The food was good and the hotel were always happy to help, we even ordered items which weren't on the menu.
The concierge and doormen were fantastic. There is always a concern when staying in a 5 * hotel that children aren't catered for but our son was the darling of the place, we think because of his fair hair and blue eyes. Every day our son was greeted with a hello and a smiling face (as we all were).
There were two pools outside with a pool bar and the hotel staff were very attentive; always ready with life jackets for the children.
I'm trying to think of things we would change and it's difficult. A larger options for the menu? That's how difficult it is.
Our room had a spectacular view of the Burj Al Arab, and the sun would hit it evey morning and give us amazing views.
Other things to note about Dubai, the Wild Wadi park is a must. Entry isn't cheap but we thought we'd spend the morning there and didn't leave till after 7!
We've stayed all over the world in 5 * hotels and this is up there with the best of them. Would we go back? In a minute."
- Travel date: Sat 5th of May 2007
"The security need to be sorted out!!!!
Since I lived in Dubai myself I'm aware of the problem hotels have with escort girls, this doesn't mean every women is one!! Our room was booked for 2 and my husband and I checked in without problems.
After a night out we returned to the hotel and got questioned by the hotel securtiy, this is not a problem wasn't it for the way of asking.
The securtity spoke only to my husband and asked if SHE was staying with him in the room. My husband gave them our room number and said that they better get there information straight. After a few dirty looks we were allowed to go to our room.
I thought this situation was bad enough but the next day after dinner outside of the hotel it happened again! This time a different securtity officier said that it was against the rules of the hotel and country to take girls to your room. My husband got terrible upset and said that we would go to our room and that he wanted to speak to the manager in the morning. We went to our room and when we arrived, we got a phone call from the security, we needed to leave the hotel or they would call the police. My husband said we wouldn't leave and if they wanted they could call the police since we didn't do anything wrong and that the hotel would be in trouble.
After that phone call we went to sleep (of course i couldn't sleep) and the police never arrived.
Next day the Hotelmanager appologised to us and said that there information was not correct and that they checked our details and everything was ok.
For me this was a very bad experience and I felt terrible. And for all of you thinking now that i was wearing close to nothing to cause this trouble... I'm telling you I couldn't be more decent respecting the rules of the country.
The hotel in general was nice, we really like the bathroom!
So Please, this hotel really need to train there securtiy staff how to treat people. Don't assume, get your information correct. RESPECT that is the most important thing!
If we were questioned with respect we would not be so upset.
I'll never stay in this hotel again, i write this because i hope they sort it out and that other women don't have to experience what i've been trough."
- Travel date: Mon 5th of March 2007
A very nice hotel...
"I stayed at the Kempinski while on a business trip to Dubai. It's a lovely hotel with beautiful rooms. I received one of the rooms at the end of the hotel, so my room was actually a bit cramped. However, my colleague who also stayed there had a larger room, so I recommend requesting a room that is not at the end of the hall.
The hotel lobby is nice and feeds right into the Mall of the Emirates, so if shopping is your thing, this is an excellent place to stay - very convenient. Taxis are easily gotten at the front of the hotel as well.
As I stated, the rooms are nice but the bathrooms are wonderful! Very large with a huge tub and separate shower. The service was also quite good, from the conciege, bellhop, room service staff and business center staff. Extremely professional and friendly. The only complaints that I have about the hotel are limited food choices in the hotel (but the close proximity to all the restaurants in Mall of the Emirates more than makes up for it), and the smallish size of my particular room.
It is a bit more centrally located that some of the beach hotels, so keep that in mind if traffic is a concern for you - you will definitely hit some traffic snarls at some point or another. But aside from those minor issues, this is a great hotel and I would definitely recommend it."
- Travel date: Tue 27th of February 2007
"We have just returned from the Kempinski and our 11th trip to Dubai.
I would like to congratulate the hotel on providing an excellent level of service and also offering an interesting alternative to the beach hotels.
We arrived on the early flight from London and we were able to get an early check in, the Hotel also upgraded our room to a Junior suite which was fantastic, with a lounge area, sleeping area and huge bathroom. The decoration is modern and stylish (which is sometimes rare in the region!)
Although the pool area was in the shade until around 11.30 once the sun was on it was great and was remarkably peaceful given its proximity to the Sheikh Zayed Road.
The service from everyone at the hotel was excellent throughout and the management team should be proud of their staff.
The restaurant options were somewhat limited although the ones we tried (24/7 and Sezzam) were very good and reasonably priced, however I would recomment using the hotel as a base to explore the many restaurants that Dubai has to offer.
Finally having the Mall on the doorstep was great, shopping is one of the main leisure activities in Dubai for both tourists and locals and it was great fun to people watch as well as to pick up a few bargains. Also the bizarre sight of the giant ski slope in the middle of the desert is not to be missed and certainly those people who were there with children certainly seemed to be having a great time.
So in conclusion a great hotel and certainly worth considering if you want a change from the beach."
- Travel date: Thu 15th of February 2007
Amazing room, great location, good service
"we arrived in dubai on an overnight flight from london at 7am. got to the check-in desk at 9am and was expecting to have a wait for our room, but we were assigned a deluxe room on the 4th floor straightaway.
our room was stunning. probably the best hotel room my husband and i have ever stayed in, and we are frequent "luxe" travellers. room is divided into 3 main parts - a sitting area with small dining table, sofa, armchair and flatscreen TV + DVD player; bedroom with another flatscreen TV and the most comfortable king bed ever; large bathroom with jacuzzi bath, his n hers washbasins, large rainfall shower cubicle, separate WC.
we did not eat any meals at the hotel, but who needs it when your hotel is attached to one of the world's largest shopping malls? it was great to be able to pop out in the morning and grab a quick coffee and croissant before hitting the shops & Ski Dubai (which was a little disappointing).
this hotel will appeal to business travellers, sophisticated leisure travellers and of course die-hard shoppers. families with kids will enjoy the Ski Dubai complex. the hotel's infinity swimming pool looked great but it was way too cold and windy for swimming! we did visit the madinat jumeirah complex, which is very impressive, but did feel very much like a theme park.
recommendations: get concierge to book you in for the Desert Safari. For Dhs250 you get picked up from the hotel at 3.15, then a 45 min drive to the Big Red desert, 2 hours dune bashing (seatbelts are a must!), then to a bedouin camp for a traditional BBQ, shisha, camel rides, quad biking, sandboarding, belly dancing, etc, before being taken back to the hotel at 9pm. also if you want to have dinner at any of the restaurants in the Burj al Arab (7* hotel), make sure you book at least 2 weeks in advance. check out the buddha bar in the grosvenor house hotel - gorgeous bar and surprisingly non-snooty door staff!
note: if you book your room on the kempinski website, u get a very good rate plus a 40% meal voucher redeemable at one of the hotel restaurants or free entry to the ski park."
- Travel date: Thu 11th of January 2007
LOVED the Kempinski @ Mall of Emirates
"WOW, what a beautiful hotel. I must say that my room and sitting room was beyond words. Beautifully designed. High tech. I believe we booked a Grand Deluxe room. Spotless and beautiful everywhere. I could have moved in and lived in this space as a small apartment. Was actually sad to leave this design marvel. Breakfast buffet in the lobby was healthy and tasty. Check in was swift and there is a huge water wall that runs a tremendous area- just magnificent. Bored? Not here. A few paces through the lobby and your in the Mall of the Emirates. Did anyone say,shopping???? Well not today, today we're off to Ski Dubai. For $35-$40 USD all you need is your hat and gloves (pack them) and they'll supply the clothes and ski equipment for 2 hrs of skiing. I thought my husband had died and gone to ski in Dubai heaven. Hungry apres ski ? Well you're in the "MoE" so its all food and shopping all the time. Just the best. This hotel had the location, shopping,food, and room that's first class all the way. Sheer perfection from very critical travelers."
- Travel date: Sun 31st of December 2006
"Absolutelty Brilliant hotel!!!
Superb staff, helpful and friendly, always welcoming with a smile- no attitude at all- chilled out atmoshere!! Big thank you to Sandeep at reception and Muhammed at the Spa who was promoted to working at the reception and made our stay at the hotel even better than it already was - well done and congratulations from me, B.
Food was delicious!! chef's were sooo good, being a vegetarian im a fussy eater, but the chef's were so accomodating, cooking food that was abolutely finger liking good!!! Also the hotel restaurant was open 24/7- so you can have hot food, fresh any time of the day-
Big- up pat on the back for the Management of the hotel!!:o) who I did not get to meet and thank- you have excellent staff, without a doubt
Fantasic location, shopping was excellent mall of the emirates was slick!! No disappointments- just a quick taxi/bus ride to the city centre for the beach and other shopping malls etc
Snow park was good too- if you think its too hot outside lol!!
Great view of the Burj Al Arab and Wave hotel from the roog of this hotel!
To round off, this hotel - simply the best! I would definetly visit this hotel again and recommend it to others. Once again well done to the management of the hotel.
Bayant, Darshan and Avtar, Thanks to Mr Palray- stayed 5th-12th Nov 06"
- Travel date: Tue 14th of November 2006
We always wanted to leave Europe and hea...
"We always wanted to leave Europe and head out to a place which would enable us to not only have fun and enjoy ourselves, but in addition relax and make use of the facilities and become introduced to a new culture.
After having made numerous decisions we decided to finally opt for Dubai, and fell in love straight away with the pictures we saw on a particular hotel (which happens to be the Kempinski Hotel!) We were amazed at the hotel itself, it was clean, very well maintained and the cheerful and helpful staff gave a more definite reason for being content with our choice. Our room was constantly changed in the morning as we went out for our morning breakfast, with fresh toiletries, bed sheets, and the whole lot.
The unbearable weather implied that the air conditioning became an asset to one of the rooms features, and left the room nice and fresh. In addition the swimming pool had an added feature which allowed the water to be cooled, to ensure that we were kept cool throughout the blistering sun. The private beach meant that we were pretty much isolated from other tourists/people, where in general there were no more than at least (without exaggeration) 12 people throughout the stretch of beach, hence the relaxation.
We would truly recommend this hotel to anyone planning on visiting Dubai. You could not be located in a better place: airport 1/2 hour way and shopping centers near by. Its truly a must!"
- Travel date: Fri 29th of September 2006