15 Traveller reviews from Holiday Watchdog
Bad hotel, worse customer service
"I have had the worse time staying in golden sands hotel apartment in Abu Dhabi, for day 1 they were rude and unaccomodating. They changed the price after I moved in and paid them an advance, they told me this morning to shift out although I had a day left. The Filipino receptionist is very rude and quite useless. The manager you will never get to see or speak... he is like this invisible man that gives instuctions to the receptionist only over the phone and does not talk to customers even if there is an issue that he should sort out. Please do not stay here as they dont care for any of their customers and when you are paying an amount that high you deserve better service. "
- Travel date: 7th November 2012
what a dump,u have been warned
"i had to write this report as going over the reviews for this place,u swear its going to be great the staff are unwelcoming,the place is dirty,the pool was something from a slum and the business centre was just so bad,number one being so slow that its impossible to book something on it,i also think they had restrictions on some websites like hotels.com when u went to the booking stage as a regular traveller to dubai,i got this place booked for a few days for me,essentially due to the reviews on the advisor what i can say is keep away and spend that extra bit to get anywhere better,its just one big mess of a place where cleaning doesnt really exist and manners are non existant,its seriously the worst place i have ever stayed in in the world and the people that wrote good reviews must have no taste at all !! u have been warned"
- Travel date: 4th May 2007
"I have just read a revue by someone from Glasgow and feel that I must write a revue as my experience was quite the opposite. We also stopped at G.S.3. The staff were very polite and very friendly. Perhaps that may be because we were polite and friendly ourselves. The food at the hotel was OK but not great then again as no one forced us to eat there we ate out for lunch and evening meals. I would suggest that if the staff were unfriendly that could be down to the guest as the staff were only human. The accomadation at GS3 was super. We were a party of 3 adults and had booked a 1 bedroom appartment. They consist of 1 double bedroom with a full ensuite and a living area with setees tables chairs cooker ect and 2 twin beds in a very spacious room with its own full ensuite. There is even seperate access to the balcony from each room. If you like a drink when on holiday buy it at the duty free at Dubai airport coming in. It is much cheaper than UK duty free and has a full range including beers. Cigarettes are less than 6 pounds for 200 British/American brands. Trips worth taking:- the big bus trip hop on and off anywhere you like. The ticket lasts for 24 hours and includes a dhow trip on the creek. The dhow trip can be saved for a later day if you wish. Burg Al Arab the tallest hotel in the world and the only 7 star hotel in the world. Book direct with the hotel do not book with any rep or agent you will pay a lot more. If you like horses the trip to the stables is very good. It is an early start but well worth it for the breakfast alone. A night at the races. We had booked this in the UK through our travel group Keoni who ripped us off. We payed around 50 pounds each and went by taxi and had a place in one of the stands. We had to pay for food and drinks. Book direct. Around 50 pounds entitles you to a 5 course meal in the stands and free drinks all night!!! 10 pounds gets you into the stand we were in and pay for your own food and drink. A taxi would cost 20 to 25 pounds return. The other alternative is to do the same as most of the locals do and stay at ground level which is free. The locals are very friendly and all speak very good English. One of the best holidays I have taken."
- Travel date: 7th March 2007
The hotel and apartments provided are of...
"The hotel and apartments provided are of a basic standard. The rooms are cleaned daily, however the bed sheets are not changed. The hotel provides no services, despite being given different instructions from the tour operator. All of the services the chain of hotel and apartments [golden sands hotel and apartments] are complementary at this particular place . Shuttle services run every 2 hours and are not specific to customers. The receptionists at the hotel were extremely rude and impolite, were watching TV when asked to assist. The phones only work sometimes and sometimes the phones cut off whilst your in mid conversation. The hotels operation manager felt the need to pick up on one point 'you have run a bill on using your phone therefore there is no problem with the phones' - despite knowing that the engineer had to come and fix the phone. The manager said it was not within the hotels policy to pass on messages to the guests and porter service is not available - even though other guests had the facility. The receptionists would not call a taxi for us purely because this was not their job - Savoy 2 hotels down the road had receptionists who was only too happy to help. Overall the manager and receptionists were indifferent to us making a complaint and were only too happy to give their names. We felt discriminated against, at the golden sands 3 and if you were looking to stay there hereâs the advice I would give - if you only want the room and no other service then it is sufficient. If you would like internet access [very slow], porter service to handle your luggage, taxis and general assistance, I would recommend the Dolphin or Savoy or even Golden Sands 5 - very helpful."
- Travel date: 19th February 2007
"We stayed here for 4 days and it is an excellent hotel to use as a base to explore Dubai. It is central to Spinney's (the main supermarket), the shopping malls and within walking distance (20 mins) to Dubai museum and the sights. The breakfast was average but there is variety and it is filling, to start the day off. The staff are extremely friendly. The internet access is very slow but hey, it is free and it does eventually work. The rooms are a fair size, kept clean and the cooker, kettle, fridge etc actually work. One big tip - DON'T BOOK ANY TOURS WITH THE HOTEL. They are almost double the price as tour operators. We were told that the desert safari was 260dhirams each. We actually went to Concord Tours (opposite Spinney's and McDonalds) for 165ds each, without even negotiating. If you do book with the hotel, tell them that operators such as Concord and Amazon Tours are not ripping tourists off! This really really bugged me as to the extent which the lobby tour operator ripped people off."
- Travel date: 2nd February 2007
"Stayed at Golden Sands 3 for 5 days from 25th Jan to 30th. Hotel/Apartments are very clean, rooms large with cooking and washing facilities. Both 3 and 5 face one another in a quite area, but close to mina bizzare (shopping) Staff are very friendly. Free internet access, but this can be hit and miss if it works or not. Great pool area and pool was great to cool off. Free shuttle bus to the beach everyday. Evening meal wasn't excellent. I chose to go to other hotels to eat in the evening as Golden Sands was way behind other hotels in this field. Breakfast was "okay", Pool menu "great". Overall an excellent hotel apart from evening meal."
- Travel date: 30th January 2007
Dubai on a Budget... is there such a thing ! ?
"Booked this hotel mainly due to the reasonable cost but after reading a few reviews on the Trip Advisor, we were slightly worried as to what we might find on arrival. However, we went with no expectations and were pleasantly surprised. We stayed at Golden Sands 5 and there are many different blocks, so i cant comment about others. Our Studio room was clean, well equipped, modern with all mod cons. The beds were comfortable, great TV channels and nice lounge area. The pool was small but again, due to the cost of the accomdation at this hotel compared to others in dubai, this really wasnt a big deal. There is a free shuttle to Jumeirah Hilton Hotel, but they also charge Â£15 a day per person to use the facilities which they failed to mention anywhere until we tried to go. The hotel is a short walk from the BurJuman shopping centre which has a great cafe "Pauls" which has fab food, suitable for breakfast and lunch. There is also supermarkets within a short walk. You can even get Pizza Hut delivered if you cant be bothered to go out. Watch out for the taxis as during rush hour, they pick and choose where they go, as they do not get paid at all whilst you are stationary in a cab, so you have to be quite forceful and just get in and almost refuse to budge if they try to say no ! They are paid by the government and cannot refuse to take you. They just dont like to, so they pcik and choose fares when its busy. I would definately reccommend the hotel, it was clean and had everything we wanted. If you have a bigger budget then there are lots of luxury 5 star hotels, Grosvenor Hotel, Royal Mirage etc, but then you will be paying nearly 5 times more per night.. great if you can afford it, if not Golden sands is perfectly nice."
- Travel date: 30th January 2007
Value for money Dubai base
"We stayed in Golden Sands 10 which had good sized, clean, well-furnished apartments. We were impressed. (I guess we were expecting the worst!) One bathroom in one of the apartments smelled a bit like a sewer though and the problem never resolved itself and don't bother asking for a hairdryer - none of theirs work - we should know...they delivered about 5 of them!! One was so badly broken that the fan didn't even turn in it - just kept heating up, and up and up...could have been nasty!! There was a laundry room in each of the apartments with a giant washing machine & tumble dryer, the kitchens were really big and well-equipped and the living/dining areas were well laid out - kitchen and living room have direct access to the private balconys. Only one of the bedrooms is en-suite the other two rooms in the apartment have each of their bathrooms across the hall from their rooms - annoying lay-out, but okay. Bedrooms are all fairly spacious for what they are and don't look too bad. The air con works well and is pretty silent - soooo important :) The whole group of us (over for a wedding) had 3 apartments between us. The staff were friendly and efficent in the most part, though there were some minor heated discussions at check-in, but I guess that comes with any big group check-in. The free internet in the lobby is on about 56k so be prepared to watch your Hotmail page build itself slowly, image by image...But hey, it works & it's free. The pool is rubbish! Well, in Nov it is anyway as the sun never gets over the surrounding buildings!! So, cold water and no sunshine to lie out in. However, the public part of Jumeirah Beach is only a very short cab ride away so for about Â£2 you can just take yourself off down the beach anytime. Don't be fooled by reception into parting with Â£20 or Â£30 to spend the day on a private part of the beach eg the Hilton's beach area (Golden Sands does a 'partnership' arrangement with them - you buy a pass at Golden Sands to use at the Hilton's beach), as all you get for your money is a chap who occasionally comes by with cold towels. Go to Spinneys (Dubai's Waitrose!) and buy a delicious picnic and a few bottles of Masafi (the nicest-tasting mineral water you'll ever find) and enjoy the most beautiful, safest (Police HQ on the beach), cleanest, convenient public beach you'll ever speand the day swimming & tanning on! Spinneys is right across the road from Golden Sands 10 which is brilliantly convenient - great pharmacy too, and cash machines. Bur Dubai is so convenient for everywhere that you'll want to go in Dubai and Golden Sands 10 is certainly very good value so if you want to save your money for spending in the Mall Of The Emirates then maybe consider staying here..."
- Travel date: 2nd December 2006
Fantastic, would stay here again.
"We have just returned from a 3 night stay here. The room was very large and very clean, it was also fully self contained although we chose to eat in the restaurant each night. The food was excellent. The staff ,from the people on reception through to the housekeeping staff, were extremely friendly and helpful. Great location as it was very quiet at night. We found it easy to get to other places in Dubai from the hotel as there is always a taxi outside and the taxi fares are very very reasonable. Would definately stay at these apartments again."
- Travel date: 24th November 2006
Yip - go for it - excellent apartment complex
"Having read the reviews of this apartment went with some intrepidation - however - I would have nothing bad to say about it - We booked a studio 1 room - very large room - small toilet which was very warm but the apartment was spotless. Many reports of staff being rude we did not find - but I guess it goes by what you expect. Staff were more than helpful - Room was cool - Pool was nice temperature -didnt eat at the hote but overall would definitely recommend this for the city. Taxis available outside all the time - never had a problem getting one at all and very reasonable - Some fab restaurants not far away - we tried sushi city in Burjuaman mall - unique experience, Butchers grill at the Mall of the Emirates and the best was spice island at the renaissance at Deira. along with a few others - didnt have one bad meal - For a first time visit to Dubai - great however next time may stay at hte beach but only once the construction is complete - it isnt a few cranes it is like spot the completed building - Bus tour recommended, Didnt do the safari as the heat was unbelievable even in November but a great experience"
- Travel date: 8th November 2006
"The staff were unfriendly, the rooms were smelly, the food in the apartments was disgusting! We came in our room to find one of the staff come out the bathroom looking quite shook up, I then went into the toilet later to find the sink had sick in it - we assume from him! Staff were very impersonal and never said bye, thanks or anything! The pool was lucky if ten people could fit in it! IF YOU GO HEAR DO NOT EXPECT MUCH!!!!!!"
- Travel date: 8th September 2006
Friendly staff & good facilities
"This is my second visit to the golden sands hotel apartments. I have always chosen Golden sands5 because of its above average decor and also the facilities in its apartments. The rooms are always clean and the reception staff always friendly and helpful. It is also in a good location, not far from the shops and major restaurants. I will always recommend GS 5 if you are on a budget and want a 4 star apartment for the price of a 3 star."
- Travel date: 15th August 2006
Golden Sands Hotel Apartments is also called
- golden sands dubai
- golden sands hotel dubai
- golden sands apartments dubai