About Sheraton Abu Dhabi Hotel & Resort

  • high speed internet in room
  • swimming pool
  • free internet
  • restaurant
  • fitness center
  • bar lounge
  • spa
  • free parking
  • wifi
  • business services
  • suites
  • public wifi
  • wheelchair access
  • room service
  • air conditioning
  • dry cleaning
  • smoking rooms available
  • meeting room
  • non smoking rooms
  • laundry service
  • flatscreen tv
  • concierge desk
  • banquet room
  • family rooms
  • multilingual staff
  • breakfast buffet
  • airport transportation
  • outdoor pool
  • paid wifi
  • conference facilities
  • minibar
  • private balcony
  • breakfast available
  • beach
  • reduced mobility rooms
  • heated pool
  • kids activities
  • swimup bar
  • poolside bar
  • babysitting
  • butler service

Reviews summary

( 1872 reviews)

11 Traveller reviews from Holiday Watchdog

Great Honeymoon

Reviewed Sun 23rd of December 2012

"We have just returned from our honeymoon at the Sheraton Hotel Abu Dhabi Resort. We stayed for 11 nights from 12 April 2007. We chose this particular hotel because we stayed for a week in November last year and had a great time.

We were made to feel very special on our arrival as the receptionist remembered me from our stay in November and my husband because he stayed on business 3 weeks prior to our honeymoon. We had booked a club room, which, yes, as other people have noted, is the same as a standard room,
however, you have the added benefits of use of the club lounge
(breakfast, plus drinks and canapes through the day) and free internet use.

Our room was always clean and tidy when we returned. The bathrooms are large enough and have separate bath and shower. Yes, the room are a little on the small side, but if you are there for the pool, beach and sun then you dont spend too much time in the room to notice. The one thing that does spoil the rooms for us is that the balcony is only large enough for 2 people to stand on - no chairs.

We ate in a couple of the Hotel restaurants. Flavours (buffet style) being the main one - this is best for choice. Always a good selection of salads, soups, more than enough choice for a main course plus the stir fry section is excellent. El Sombrero Mexican was excellent too, very tasty and lots of good dishes on the menu. La Mamma Italian was a little disappointing. However this may be because of our taste. It was very busy so it may be good. Not good choices of starters, not many pasta dishes. If we went back to this hotel we will not return to this restaurant. The Tavern Pub was always very busy. Great atmosphere though.

We had lunch at the pool bar a couple of times. This is excellent
value for money and a good choice - we recommend the Club Sandwiches !!!

The pool area and beach was kept very tidy and clean. Drinks service was much better by the pool though. Watch out for Fridays and Saturdays cos the pool gets packed.

Staff in general were ok and if we got slow or bad service (which
wasnt very often) we just said something and it was sorted out. You do get good and bad staff everywhere but if you dont say anything nothing gets noticed.

The new road has opened between the hotel and the sea (this may sound weird to people that have not been but with the beach at the Sheraton being a lagoon, there is a bridge over the entrance to the lagoon which is for a highway). Whilst we lay on the beach, or by the pool or even whilst on our balcony we could only here a little noise from this road.
In no way was it loud, noisy or in any way a disturbance and
believe me, we would be the first to complain about noise.

To some people this Hotel may not be a 5* but Abu Dhabi is not Dubai and should not be compared to it. We have stayed in both Emirates and there is a big difference. Abu Dhabi is certainly more laid back, much cheaper, but still enjoyable.

To sum our stay up it was great. We would be delighted to answer any queries you may have regarding this hotel and will do so honestly. If you are a down-to-earth person, not looking for butler service but just good quality, good food, good manners and to enjoy yourself, then this is the hotel to go to."

Holiday details

  • Travel date: Sun 29th of April 2007

Good but not great

Reviewed Thu 1st of November 2012

"Stayed for a week in March for a bit of relaxation and sun.
We knew the hotel was in the city (seems most of them are in Abu Dhabi) so that wasn't a surprise.

My feeling is the hotel is a reasonable 4* but has some way to go to reach 5* standard. The rooms are decent size but there is absolutely no difference between a standard and club room - we had both during our stay.

Service is variable, some staff go out of their way to help, but some do the bare minimum.

Restaurants are very good, we ate in the hotel for 6 nights and didn't have a bad meal. Mexican, seafood, Italian, Spanish - all good. Didn't try Flavours (the main restaurant)."

Holiday details

  • Travel date: Wed 14th of March 2007

Does not fullfill expectations

Reviewed Tue 23rd of October 2012

"I stayed in Abu Dhabi for three month, in three different hotels (all happened to be Starwood properties) and was not really satisfied in any of them. I chose this one for a weekend stay with my wife.
The Sheraton Beach and Towers (there are two more Sheratons in town) is a large hotel complex, with nice, but small rooms and a very small beach facing an artificial lagoon separated from the see by a 6 lane highway. The elegant seafood restaurant "Il paradiso" is also facing the highway. Food there is good (but not excellent), service is fine, as it is all over the hotel. The hotel's pool and fitness areas are quite nice. The whole hotel is very clean and well maintained.
So don't go to this hotel if you are a tourist looking for a nice beach (you should even reconsider going to Abu Dhabi in general), but the hotel is fine for business travelers who don't need a large room."

Holiday details

  • Travel date: Thu 1st of March 2007

Not a 5* Hotel

Reviewed Tue 11th of December 2012

"The hotel is OK'ish - but its not 5 star. Most of the issues revolve around staffing and service.

At check-in the clerk took two phone calls whilst organising my room. I was not able to communicate with him at all - and ended up in a smoking room, although had asked for non-smoking in my internet booking. I just couldn't get a word in edgeways.

The staff are not very friendly and when you go up to them they avoid eye contact and walk away because they are too busy. The guest relations lady was much more interested in answering her mobile phone call than helping me to find a restaurant - and directed me to the concierge, whilst telling her friend/colleague to "hold on a second".

I had to ask for a new menu at lunch twice because the first two were sticky from previous diners mess and had not been wiped clean. Ugh!

There are no pool staff in evidence - so you help yourself to towels etc. Not very 5*!

Other gripes include .. no newspapers in the morning, a fitness club with 'jobsworth' employees who would not let me wear a running singlet on the treadmill (because its dangerous???), noisy wooden floors in the rooms above, v. expensive internet access, and poor air con in the rooms.

Basically this is a 4 star hotel with rather unfriendly and poorly motivated staff staff."

Holiday details

  • Travel date: Wed 14th of February 2007

This is a great hotel. It is very clean...

Reviewed Sat 27th of January 2007

"This is a great hotel. It is very clean and has friendly workers. I stayed for 5 nights, the room was very modern, it had a bathroom with shower and bath. I loved the interior of the hotel.

Try out the cigar bar, it’s a great place. The restaurant served all kinds of food; it had a piano where music was played whilst eating. Try the fish restaurant, you choose the fish and tell them how you want it to be cooked they will cook it for you.

There are two swimming pool. Private beach. Pool bar where there are seats inside the swimming pool.

I am going back there for 14 days this year in June. Don’t miss it. The hotel also arranges desert safaris. Don’t hire a car; taxis are 30p for 20 minutes ride.

Very cheap country, make sure you take an empty luggage with you because you will find many things to buy.

At the hotel you will be treated like a celebrity. Great night club inside the hotel and an English pub."

Holiday details

  • Travel date: Sat 27th of January 2007

Good but not excellent

Reviewed Sat 22nd of December 2012

"I enjoyed my stay at this hotel but I was glad when, after nine nights, it was time to leave.

The food is excellent. Breakfast is a painful experience to watch as we British ignore the huge variety of fruits and vegetables on offer in favour of the fry up heart attack full English that we seem to crave and be so proud of.

The staff are friendly and helpful (perhaps even over helpful on occasion) and full of cheery greetings. Even the poor boy who cleans the pools and lost most of his family in the Tsunami back in Sri Lanka offers more smiles than I'm used to when staying at many European hotels.

The rooms are comfortable and very clean with great bathrooms. The pools are good too as is the small beach and watersports facilities surrounded by building works and roadways that the hotel does its best to hide from guests with high fences and a sprinkling of tress and other large ornaments in the right places.

The problem with this hotel is that it is rather boring in a less than exciting city. There was no entertainment laid on in the evenings. Granted there are two pianos tinkling away most evenings. But one is in the restaurant and the other on a balcony which contains one narrow row of seating. In other words in the evening there's not much chance of meeting others sharing the entertainment because it's limited and difficult to share with others. The pianists are good but churn out much the same stuff every night.

On the subject of same same we arrived on 21 December to hear a CD of Christmas songs being piped around the foyer on continuous repeat (including a number by convicted child molester Gary Glitter) . We jumped into our taxi on 30 December with it still playing.

Yes there are things going on right by the hotel. But a British pub (which in keeping with the best of British pub traditions serves quite standard food) is not the sort of thing every foreigner wants to visit. Likewise the nightclub on the other end of the hotel complex.

The hotel lacks a focal point. If yours is to be the Emirates for the first time why not try Dubai and the fabulous Mina Salem Hotel for an idea of how five stars really should shine."

Holiday details

  • Travel date: Sat 30th of December 2006

good location

Reviewed Sat 22nd of December 2012

"We stayed for 6 nights in late November in a Towers City View room - this was our first trip to Abu Dhabi. Overall we were pleased with our choice of hotel and spent a lot of time relaxing on the beach.

We got a taxi from the airport (from an official rank). It was a Mercedes and cost 65 Dhs (approx £10). We returned via Dubai airport which took 90 mins in a Mercedes taxi booked via the hotel (cost 275 Dhs / approx £40). For getting around in Abu Dhabi we generally used local taxis - which rarely cost more than 5-6 Dhs for most journeys.

The first thing we noticed as non smokers from Scotland (no smoking in public places) was all the smoking. The airport, shopping malls, beaches and the hotel. At the hotel there are 3 floors of Tower rooms and 3 floor of deluxe - only one floor of each is dedicated non smoking. On our first night we were in a smoking room although it wasn't too overbearing. The next day we were able to switch to the non smoking floor and it was an improvement.

The bathrooms are a good size - with marble surfaces and separate bath and shower cubicle. The flipside to a large bathroom is that the main bedroom is not that big - but was ok for our purposes. Each room has a balcony but realistically there is room for a couple of people to stand on - it is not for sitting out or eating. From what I could see on the hotel floor plan the rooms are all identical for size - as opposed to some larger / some smaller.

We stayed on the City side of the hotel and with hindsight would probably have paid the extra for a Sea view. Apart from the improved view you also get reduced traffic noise. The road at the front of the hotel has 8 lanes (most roads in central Abu Dhabi are this kind of size) and whilst the noise level is not oppressive it is in the background which would probably make the upgrade worthwhile.

With the Tower room you get access to the Tower lounge. It is not that large and also allows smoking so for non smokers you will notice it. Breakfast is continental in style. Afternoon tea has pastries/cake and soft drinks. Nice extra to have but don't book just for the lounge.

In the hotel we used several of the restaurants and enjoyed our meals in all of them. We went to El Sombrero, La Mamma, foyer cafe and the Pool Bar. They are all reasonable for price with 2 courses and drinks typically approx £30.

We also ate at the Indian restaurant at Le Royal Meridien just across from the Sheraton - similar price and delicious food (nice hotel, good pool area but no beach). One evening we stopped at a cafe in Marina Mall and had a very tasty dinner for closer to £20. Whilst on a city tour we also went to the Emirates Palace hotel which is very impressive - lots of marble and gold everywhere and absolutely vast!

We spent a lot of time on the beach at the Sheraton where there are plenty of sun loungers and umbrellas. You can get snacks and drinks from the Pool Bar staff. The enclosed lagoon is nice and calm - the sea temp was approx 32 degrees C - which made swimming quite pleasant. The pool area also has loungers - although the pool bar tended to play music all day which if not to your taste might prove a bit much.

The sports centre is very well equipped - with a gym area, some steam rooms, jacuzzi and squash courts. We went for a massage and reflexology (approx £10!) and both were great.

Overall we enjoyed our stay and found the hotel and the beach quite relaxing."

Holiday details

  • Travel date: Sat 2nd of December 2006

central location, beautiful pool area

Reviewed Thu 1st of November 2012

"The hotel amenities are great. The pool areas are lovely. The hotel has lots of great restaurants, including mexican - el Sombrero, La Mamma's Italian and Fusions restaurant. The Tavern bar is convenient and the drinks prices are good for Abu Dhabi. A large group of my family and friends stayed in the hotel and we all enjoyed our stay very much. The hotel staff were very friendly and could not do enough to help. The rooms were well appointed but not huge, the bathrooms were immaculate with separate showers and baths. the rooms were cleaned morning and evening and the housekeeping staff were brilliant! We ate in the above mentioned restaurants which were all superb! The beauty salon is a must - the manicure and pedicure, which they will do together if you ask - are the best you can get and are not expensive! the hair salon is also really good. I would recommend this hotel to anyone staying in Abu Dhabi, it is a very convenient location- you can get to anywhere in abu dhabi in a taxi for less than 20 dirhams."

Holiday details

  • Travel date: Sun 5th of November 2006

Perfect Winter Break

Reviewed Tue 11th of December 2012

"My husband and I stayed at the Sheraton for six nights at the end of October. We thught the hotel was perfect for a winter sunshine break.

The Sheraton is approx. 20 minutes drive from Abu Dhabi airport. We pre-booked an airport pick-up with the hotel which was great as there was a big queue at the taxi rank when we arrived.

We had booked a deluxe sea view room on a B&B basis. The room was great, and had everything we needed. As other reviewers have commented the bedrooms are not huge, but you spend so little time there it really didn't matter too much. The bathroom was fab, walk in shower with searate bath, and plenty of towels, bathrobes, slippers etc.

The buffet breakfast was fantastic - it filled you up for the day. Plenty of choice and delicious fresh fruits, pasteries, meat, cheese etc.

There are a number of restaurants in the hotel, most of which we tried. All the food we had was very good, although it was quite expensve to eat here compared to restaurants outside the complex.

The pool area is lovely, very well landscaped and plenty of sun loungers, umbrellas etc. The private beach/lagoon area was also well kept and there was never any problem finding space to sit.

There is a watersports centre on the beach offering a variety of activities. The gym/fitness centre is also very well equipped.

The only thing that slightly let the hotel down was the level of service. Staff, while polite, were not particularly efficient and in a lot of cases seemed quite dis-interested in assisting guests. We tried to book a day trip to Dubai and had to chase the concierge desk three times before being told the night before we were meant to be going that they had not been able to arrange the transport for us. Very frustrating. Also the service around the pool bar could be very slow, although this seemed to improve as the staff got to know us.

Overall we had a great time at this hotel - we would recommend it."

Holiday details

  • Travel date: Sat 4th of November 2006

We loved it here!

Reviewed Tue 18th of December 2012

"We stayed at the Sheraton for five nights in August 2006 and absolutely loved it.

We were upgraded upon arrival to an ocean facing room, without having to ask.

The staff were all absolutely fantastic. Very helpful at all times and treated us like royalty.

We spent most of our time at the pool (and the pool bar). The pool was fantastic. The staff at the pool bar were great too. We ate lunch there twice and the food was great. The cocktails were great too.

We also ate at Flavours, the buffet was fantastic, heaps to choose from, all freshly cooked. We ate at the Mexican Restaurant, the servings were huge and delicious. The Italian restaurant served good food too but was a bit more expensive. We even ate at the pub twice because the food there was fantastic too.

Don’t stay here just for the beach though, although it was lovely and clean the water here (and we were told in all of Abu Dhabi and Dubai) is hot. The water temp each day was just like a bath, 33 degrees.

At the beach you can go for a banana ride (this was so scary!), hire a little paddle boat and plenty more. The prices were reasonable.

A couple of people mentioned that the rooms were small. We found ours to be a great size but I agree that if you added another bed it would be a bit cramped. For the two of us there was heaps of room and the bathroom was huge.

I think someone mentioned that when they stayed the pool was being used for functions, we didn’t have this problem at all. It was big enough for everyone.

The Sheraton booked a car to collect us from the airport and to take us back. This was great, they were on time, not expensive and were nice new cars (Mercedes I think).

The rooms were cleaned every day and there was even a turndown service and a complimentary fruit basket every day!

We didn’t leave the hotel, it had everything we needed for our few days. We didn’t even need cash because you can charge everything to your room.

No complaints at all. We would definitely stay here again were we to come to Abu Dhabi. We had the most wonderful time. I would recommend the hotel for families (there is a kids pool) and for couples. It was a very relaxing place."

Holiday details

  • Travel date: Mon 18th of September 2006

Rabbit Hutch

Reviewed Tue 18th of December 2012

"Myself, my husband and son (ago 20/6ft tall,get the picture!) have justed returned from one week holiday in Abu Dhabi, we stayed at the Sheraton Resort and Towers, costing us about £3000. This is a business Hotel not a vacation hotel, dont go there. We booked a Deluxe Room with a Seaview, upon arrival being Starwood members we were upgraded to a Superior Tower Room. We were taken to our room which had a kingsize bed, two armchairs, coffee table etc... We asked about the bed for our son we were informed it would be coming, yes it came (out went the chairs) it was a Z bed that fell apart no less that three times during the first night, the area between our bed and his was not passable for two persons, the room was far to small for three adults, bearing in mind we had paid for an adult place. There were glasses and cups for two persons, bathrobe for one person, no slippers, fruit for two persons, and on and on, the following day i went to the desk and complained, i asked to be moved and was told that the hotel was full and that the rooms were no bigger anyway. He promised to have our issues rectified., the bed was changed but again the next day and the day after we continued to be short of one thing or another. We booked through Hayes and Jarvis and watied until the third day for a rep to contact us and even then that was via fax, they did not come to the hotel once to see if we were ok. When i asked the clerk on the desk about the Hayes and Jarvis Rep he informed me i should address my complaints to the Sheraton directly, dont bother they never act on them and when we requested some form of compensation they said they would ask the manager and did not even bother to get back to us with a response. The hotel constantly had business functions around the pool and beach area, sidelining the guests, The balcony is not large enough for three people to stand side by side. Several days they ran out of sunbeds and towels, it took 20 minutes to get drink frok the bar and forget the food, its teatime by the time the lunch arrives. Upside... the Food in AD was great, go to the Emerates Palace its fantastic. Unfortunately we are frequent visitors to the Far East, the hotels, service, and food as a package are unbeatable. Will we return? not even for Free..."

Holiday details

  • Travel date: Sat 22nd of April 2006

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