Reviews summary

4
Good
( 1871 reviews)
Brilliant
946
Good
575
Average
212
Poor
94
Awful
44
 

10 Traveller reviews from Holiday Watchdog

Excellent hotel with great service.

4
Good
by
Reviewed Tue 23rd of October 2012

"We stayed at the Hyatt in February and from the moment the taxi pulled up we were treated like royalty. The service could not have been better and the hotel more beautiful. We upgraded our room so we could have access to the Regency Club Lounge which was well worth the extra money. The happy 2 hours in the evenings started the evenings off perfectly and it was soo nice to be able to eat breakfast on the terrace.
Muscat itself was beutiful and unspoilt. The Omanis themselves were so welcoming and friendly especially the taxi drivers. The souq is a must see and the intense heat and suffocating smell of frankinsence all adds to the fun. This holiday could not have been better!"

Holiday details

  • Travel date: Sun 19th of February 2006

Nice Hotel but ...

4
Good
by
Reviewed Fri 26th of October 2012

"Stayed in Grand Hyatt Muscat 18/20 January 2006, rooms are nice, cozy and spotless clean, the hotel has an overall luxurious traditional Arabic decoration. As quoted by fellow trip advisor members food at the various restaurants is too expensive however for lunch it is always possible to walk outside the hotel 2 mn down the beach where there is some small coffee shops at reasonable price. Due to the lay out of the hotel one big disadvantage is that by 15h30 (3h30 Pm) the pool area get no more sun and became dark (at least at this time of the year) it is an important issue as many guest come during the European winter to enjoy sunny weather, For this reason it is recommended to stay in the FAHAL wing as the rooms are sunnier while in the SEEB wing it get dark very early. Also it is worth noting that the beach in front of the hotel is a great place for playing soccer but don’t expect white sands and a tropical feeling, it is (unfortunately) not the case. It is worth knowing that Oman is a very unique and beautiful country to visit with hospitable, tolerant and kind habitants"

Holiday details

  • Travel date: Sat 21st of January 2006

nice hotel but expensive

2
Poor
by
Reviewed Sat 17th of November 2012

"The hotel was very modern, clean and the rooms were lovely and decorated to a high standard (we had a lovely view of the pool area from our room).

As all the other reviews here state - the hotel restaurants were very expensive. In particular we found the Italian to be very overpriced for the standard of food and service received. The evening buffet was of a high standard as was the buffet breakfast but again they were not cheap. In addition the cafe in the lobby area was quite smokey and generally the hotel was geared towards business people rather than tourists.

The pool is nice and there are lots of sundeds although they are all crammed in so it was sometimes difficult to find a good spot.

Organised trips were expensive so we arranged a price with one of the taxi drivers to give us a tour around Muscat which was much cheaper and well worth doing. the Grand Mosque and Mutrah Souk are must sees.

Overall the hotel was nice and was in a good location being not too far from the airport, malls, souks and other sites."

Holiday details

  • Travel date: Tue 27th of December 2005

Fabulous trip

5
Brilliant
by
Reviewed Sat 20th of October 2012

"Have just returned from our first trip to Oman. What a delightful country so clean and friendly and the locals could not do enough for us, charming and hospitable. We stayed at the Hyatt which was fantastic in all respects. We were there for xmas and the food was superb in all the hotel restaurants. Service was good and the rooms were fabulous real 5 star treatment throughout.
Would definetly reccomend and hopefully return in february next year albeit we are going to try the al bustan and the accomodation at the dive centre too."

Holiday details

  • Travel date: Tue 27th of December 2005

Do not recommend to stay

2
Poor
by
Reviewed Mon 10th of December 2012

"We were staying with another couple in two rooms, we were visiting from Europe and our friends from Dubai took as for a weekend to Muscat. While the country is faboulous and the Grand Hyatt is a spectacular hotel, I can only say that the prices are way to high. High prices are one thing, terrible, unfriendly and unprofessional service are not acceptable. We asked for the Manager at one point as the rooms were not as booked, but on both occassions the Manager in charge of rooms did no return the call or came to see us at the reception. We did, at the end, not bother anymore but will surely not return to this hotel just because of the lack of attention guests are given. Food was excellent, really, but overpriced. We had a look at the Chedi hotel, which looked spectacular."

Holiday details

  • Travel date: Mon 19th of December 2005

Great Hotel but expensive food

3
Average
by
Reviewed Mon 10th of December 2012

"Stayed at the Grand Hyatt for five days at the end on November. Hotel facilities were very good and the room was excellent - nice and big with a large bathroom, massive bath and separate walk-in shower. Pool and beach area was well kept and plenty of sunbeds always available. My only negative point was that the food (and drink although this was expected) was quite expensive especially if you compare this with places like Dubai. The buffet breakfast was excellent, as was the evening buffet. Would also recommend the italian restaurant, but if you just wanted a snack instead of a full meal in the evening there was very little (or no) choice. If you can go half or full board - do it !

Went in the Sahara bar and walked straight back out - full of some very strange people ! And the other bar seriously needed some lighting - it was pitch black !

Went on the half day city trip which was well worth it, because Muscat is spread out over many miles - so it's a little difficult to do by yourself. After calling at hotels picking other guests up, I must say that the Grand Hyatt did look one of the best, and Michael Jackson had just checked out when we arrived -is this is a good or bad thing - you decide !!"

Holiday details

  • Travel date: Sat 10th of December 2005

Nice Hotel

4
Good
by
Reviewed Mon 12th of November 2012

"My family (wife and 3 kids, ages 8,10,14) spend 5 days in Oman in Oct.

The previous few reviews are so accurate I almost did not write this review. However, I know how much I rely on Tripadvisor reviews so I thought I would add a few comments.

With regards to the hotel:
- large rooms, nicely appointed
- very nice lobby area
- new hotel, well maintained
- Good size pool, good for kids
- Beach is not nice
- Service is good
- Food is very expensive

But, again the previous reviews have summed it up.

A few comments on activities:

- We took two trips that were arranged by the hotel through Sunny day Tours -------. We thoroughly enjoyed both trips (although they were expensive at 110/120 Rials for 5 people).

The first was a trip to the called Wadi Bash. Involved a drive through the mountains, along the coast with a trip to Wadi Shab. After a long hike through the valley we went swimming in the Wadi (this would be a VERY long hike if it were hot). The kids loved it. Afterwards a picnic at a great spot on teh beach. The vehicle was a new 4 WD. The driver (Mohammed) was very nice and spoke English well. A very enjoyable trip. Note that it is an all day trip.

The second was a trip to Sharqiyah (wahiba) Sands. Again a new 4wd (in this case a Toyota Landcruiser). We visited a market in a small town (lady's market) then drove through the mountains to the desert. Fantastic views and very interesting geology. Did some dune bashing (kids loved it) then went to Wadi Bani Khalid. This was a great trip that everyone enjoyed. Would recommend it over the trip the first day (Wadi Bash).

I strongly suggest these side trips. The Omani countryside is rugged and beautiful.

Note - I considered renting a 4wd and doing a self drive. I am glad that we hired the driver. Many of the places we visited would have been very difficult to find and much time would have been wasted. In addition little items like finding decent toilets are something to consider! It was far less stressful and better to leave the driving to Mohammed, particularly with jet lag!!"

Holiday details

  • Travel date: Sat 5th of November 2005

So good we are going back....

4
Good
by
Reviewed Sat 13th of October 2012

"We had a wonderful time - great rooms great facilities, excellent restaurants with wide choice and an attentative staff and conceirge service. In fact we loved Oman so much we are going back in December and have already booked the Grand Hyatt. We stayed in a Grand King room - worth the extra even if for the realxing breakfast and pre-dinner hors doerves in the lounge!

I work in the Travel Industry and am VERY FUSSY about accomodation but have to say that this is a wonderful place to stay. You should not compare this to Dubai though - Dubai is part of the plastic tourism revolution and Oman is much more low key and "real" - although hotel does have an arabian theme - it's not tacky, it's not noisey and the staff make you feel very welcome but they don;t smother you either - perfect balance!

It's not as pretentious as the Chedi and the Al Bustan and has a real mix of clients, so is good for all...

I rarley go back to the same place twice... so that's the best endorsement I can give. Make sure you get a good deal and be realistic about your expectations - this is not Las Vegas....it's the real world!"

Holiday details

  • Travel date: Tue 13th of September 2005

What a Great Place

4
Good
by
Reviewed Mon 12th of November 2012

"What a great place to stay! We were welcomed warmly, the check-in was efficient and the staff escorted us to the rooms while explaining the facilites. We had a faboulous three days at the hotel, food excellent, always a personal touch. During the course of our stay we also met some managers of the hotel. Especially the Director of Rooms, Chris from Switzerland, is a great chap - always witha lot of tips at hand, knwos what guests expect, etc. THey have also upgraded the facilities, the beach and sun chairs are in excellent condition (I have read the other articles on this page), it was no problem gettin another sun chair at any time. The man in charge of F&B, a South African called Dale, is a great guy with lot's of humour. Overall a fantastic stay, value for money and we will return."

Holiday details

  • Travel date: Sun 14th of August 2005

Omani 5* - In Your Dreams

2
Poor
by
Reviewed Sat 17th of November 2012

"As a member of the hotel's health and beach club for the last 6 months, I've finally found somewhere to sound off about its quality. The establishment purports to be 5* but that is a local rating and extremely generous when compared to Dubai (where we were members at the Jumeirah Beach Hotel). The quality of the building and fittings is 5* - no doubt about that; but, where it falls down is quality of service and ancillary facilities like gyms and beach area. The latter can only be described as a patch of dust with a tree, some tatty umbrellas, some sunbeds, and some bits of plastic that try to be cushions. When it gets busy (Easter especially) don't count on getting a sunbed either as they don't have enough. The gym is laughably small, ill-designed, and poorly equipped with machines that wouldn't look out of place in a museum. The staff generally appear to have been force fed Valium so don't expect speed and efficiency. Food is good in the Mokha Cafe buffet restaurant and Tuscany Italian but relatively pricey. Thankfully, we live in Muscat and can go elsewhere; not so easy if you are staying at the hotel. The Safari pub has the atmosphere of a wake but the John Barry bar is worth an alcoholic sojourn now and again even if it is so dark one cant see what one is drinking.

I have complained to the Director Of rooms and have been promised that "changes and improvements are in hand" but I expect this to happen at the same speed as the service in the Marjan restaurant! Glad I'm not paying the sort of money that tourists do to stay here for a fortnight as I would be extremely disappointed. In fairness, it is a symptom of Oman rather than of the Hyatt chain. One only has to look at Dubai to see the difference."

Holiday details

  • Travel date: Sat 7th of May 2005

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Grand Hyatt Muscat is also called

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  • Muscat Grand Hyatt
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