Crowne Plaza Stratford-Upon-Avon
12 Traveller reviews from Holiday Watchdog
Won't be back
"We stayed for 2 nights on a bed, Breakfast and evening meal basis at the end of August and found the hotel dissappointing.
The lobby area is large, comfortable bright and welcoming however the rest of the hotel upstairs is tired with everthihg needing more than a repaint.
Our executive room faced a busy road junction. The "view of theatre" was just visible across the junction, canal and over the trees, it was a good job it had a flag on top otherwise we might have missed it! Â£5 a day parking was a bit pricey for guests but in line with car parks in the area.
The room was small by North American standards but otherwise ok. The bed, a king size, was actually 2 very old, hard singles joined together which produced an uncomfortable ridge of seams down the middle. TV selection was limited and the billing selection was never available. The walls were very thin and we could hear the conversations of the people next door. When they partied with friends til 1am we felt that the in room cd should have had volume limitation. When we complained about the noise the desk staff struggled to understand what we wanted and tried to connect us to the room.
The staff in general were very pleasant but not speaking English as a first language they found it difficult understand our requests.
All food was on a DIY basis including the evening meal and the 3 ccourses available were very limited with only 1 meat choice on the carvery. Coffee choices were good and breakfast was reasonably stocked if you didn't get down late.
The pool area did not provide much seating or the atmosphere to enjoy it. The steam and sauna were good although the smell of drains was off putting. While we were ther the jacuzzi had to be closed because of a broken pipe and the pool closed for chemical balancing.
We had gone for a rest and didn't really get it. Jumping up and down for each course of every meal doesn't make for good conversation. If you are a business man who needs a bed and a meal this place would probably be ok but a couple who want a quiet break would be better off elsewhere"
- Travel date: Mon 11th of September 2006
Comfortable Hotel is Excellent Location
"Our large tour group stayed at this hotel and had an enjoyable visit. The hotel itself is large with a nice pool and spa area. In addition, there is a dry sauna and steam room (Club Moativation). In addition, there is a restaurant and a bar with pool table.
Our room was very far from the elevators - we ended up using the stairs in the back part of the restaurant near Club Moativation to go to our room instead.
It was surprising that there was no Internet available at the hotel. We were instructed to go to an Internet Cafe close by (we never found one).
The town itself is wonderful with the theater within walking distance. There is also a 45 minute boat right you can get within a stone's throw from the hotel at the river for 10 pounds per person. It is enjoyable and the commentary from the guide is wonderful. We were there on a Sunday and the shops closed promptly at 5 p.m., however, everything is close by.
Our room was very clean and comfortable. The bathroom is nice with nice, black marble. The close was large and had extra bedding if needed along with a pillow "menu". We enjoyed our stay and recommend the Holiday Inn in the future."
- Travel date: Sat 19th of August 2006
Nice hotel right next to the Royal Shakespeare Theatre
"We stayed here twice for two nights in July. The hotel is in a good location across from the theatres. It had great air conditioning which was a relief as the temps went as high as 35 degrees celsius. The food was also good. The only con is that depending on room number it can be a very long walk through the corridors back to your room as the hotel is quite large."
- Travel date: Sun 6th of August 2006
"Although this hotel is not much to look at from the outside, once inside it is superbly done. A very modern lobby gives excellent first impression and the room which was supposed to be King Size Bed was more like an oversized Queen bed. It was clean and modern with air con. It is right on the river and a stone throw from the town centre and all the theatres. Breakfast was a good choice of cereals, breads, fruit and full english. If your looking for a quaint, Shakespearean Hotel, then this is not it, but it lovely and modern and ideally located for everything. Would definitely stay again"
- Travel date: Tue 25th of July 2006
Could have been better
"We stopped for 3 nights and found the hotel to be clean and the staff friendly. The location is very good being only a 2 minute walk from all the shops. Our room was a good size and very clean but although it was supposed to be a double room it was just 2 uncomfortable single beds pushed together with 2 seperate duvets. The window wouldn't open and the shower was very weak. The swimming pool was very nice but was very small and could only manage about 4 or 5 people comfortably. There was some work being carried out and I certainly thinks its unacceptable to hear hammering and drilling at 9.30 am.
The resturant was a carvery and the menu seemed quite limited and expensive so we ate out but the breakfast was very nice although I am sure when I booked online it was included I was told I would hve to pay Â£7.50 each for it and my receipt didn't confirm it either way. Parking is also an extra Â£5 but it is a very large car park.
Overall I would recommend it if the location is the most important thing but the comfort of the rooms certainly needs improving and the repairs need finishing. Its also a bit expensive to eat and drink especially as there are lots of pubs and resturants so close by."
- Travel date: Sat 24th of June 2006
Lovely Short Stay
"Just got back from a 2 night stay over the Easter Weekend. We only booked on the Thursday and were given a dinner bed and breakfast deal for Â£95.00 per night for the 3 of us and we were upgraded to an executive room which was lovely. (If you don't ask, you don't get!!)
The Indoor pool was small but very clean and warm, we used it 3 times. The only bad point to the whole stay was that children were supposed to be accompanied by an adult in the Leisure centre at all times, but they weren't. At one point there were 6 children in the pool and no parents to be seen at all, and children will be children! They were jumping in and splashing everyone even though there were signs up saying No Jumping or Diving in. Also there were supposed to be no children under 16 in the jacuzzi but other parents were letting their kids go in, which was not fair on the children who were stopped from going in by their parents. I think the supervisors could be more vigilant.
The hotel is very central, you have no need to use your car at all, unless you want to go to Warwick Castle. The food was brilliant, eat as much or as little as you like, buffet style, I know this doesn't suit everyone as some people like to be waited on, but we thought it was great (3 puddings!!) The breakfast was delicious. The staff were all very friendly and helpful. We will definatley go back there again. Thank you"
- Travel date: Sun 23rd of April 2006
"I was there for a Conference and I thought the bedroom extremely comfortable and the staff very obliging and friendly."
- Travel date: Wed 15th of March 2006
"We booked the hotel after spending alot of time surfing on the net. Eventually booked online, however it was difficult to book for a family room it gave me two so i had to telephone in the end. The reception staff were very approachable . The room although they are currently refurbishing was very clean and not too worn. There is a great American diner connected to the hotel for food and drink if you do not fancy the hotel restaurant. Lesiure was small but quiet and great for a chill out. The breakfast ...wow ...one of the best we have had for some time. Very central for the town and great free parking."
- Travel date: Fri 3rd of March 2006
A bit of a dump!
"Stayed here for 2 nights in early Jan 2006. This hotel is apparently undergoing a refit as it's now a Holiday Inn and it's not before time!
It looks as though it was last done up in the 1980s and there are lots of faults in every room (my colleagues were also staying) such as missing/cracked tiles, damage in the rooms/walls, worn out carpets, etc. I had a tap in the bathroom that just contiously dripped and they obviously couldn't be bothered to fix it.
However, for me, the best bit was the flex on the Kettle. The outside flex had split and someone had made it 'safe' by putting an elastoplast on it!!! The label on the plug said it had been checked in Nov 2005 - perhaps this was how they repair things in there.
The only good things to say about this are it's location which is in the centre of stratford and on the river and that there is lots of parking."
- Travel date: Thu 19th of January 2006
"Brilliant location, clean spacious rooms, good value for money. Also have swimming pool, sauna, steam room and jacuzzi.
Great place to stay in stratford, will be back next year."
- Travel date: Tue 2nd of August 2005
Short break stay
"This was the first time we had stopped at a Holiday Inn and it was a pleasant experience overall,staff were polite and friendly. The room was clean and well appointed, however the only thing we disliked was the television service.We decided to put the tv on, within seconds a porn movie was shown. We were surprised that access to these sights were so easy and worried what would have happened if we had brought our 8 year old daughter with us and she had turned on the tv!On checking out we faced a large bill for this service but the situation was explained and bill wavered with out any problems. The staff member on reception explained that access should not have been so easy and did apologise straight away."
- Travel date: Tue 29th of May 2012
The accommodation itself was of a high q...
"The accommodation itself was of a high quality - very comfortable and clean. Nice terrace bar by the river (probably even nicer in the summer!). Drinks quite expensive though.
Pool/leisure centre good but had to walk through restaurant to get there!
There was a mix-up about the type of room booked (but it was not clear whether that was an error of Holiday Inn or Late Rooms). Either way, we didn't receive an apology.
Breakfast did the trick!"
- Travel date: Sat 6th of October 2007