The Hood Arms

Kilve TA5 1EA England
2 star hotel

Overview

Ratings summary

Brilliant
103
Good
9
Average
2
Poor
3
Awful
6
 

10 Traveller reviews from Holiday Watchdog

Top notch

5
Brilliant
by

"Having arranged to meet up with friends for a weekend get together, we had just a few days to find somewhere suitable. The criteria was to find a cosy pub with a roaring log fire that takes dogs, yet with upmarket accommodation and good food. Not an easy feat, especially when you've left it until the last minute.

As usual, we checked out the Tripadvisor reviews for the Hood Arms before making the booking, and admittedly were put off by some of the comments. Faced with looking for another place or taking a gamble and finding out for ourselves, we proceeded to go ahead and book the "Stag Lodge" - separate accomodation with two double rooms located to the back of the pub.

The gamble definitely paid off as the Hood Arms was just what we were looking for...and more!

The staff were very friendly and nothing was too much trouble. The Stag Lodge, having been recently refurbished, was immaculate and very plush. Each room had it's own modern ensuite and one of the bathrooms even had a jacuzzi bath. The evening meal in the pub was exceptional quality and inventive without being pretentious, with good sized portions and an impressive menu. The Chef had once worked at Rick Stein's restaurant we were told - and it showed. The staff offered helpful tips with local walks and history and really did seem to genuinely care that their guests had a good experience.

Top marks from us and it just goes to show that it's important to not be swayed by other peoples comments and to make your own mind up. We would definitely stay again & recommend it highly."

Holiday details

  • Travel date: Mon 26th of January 2009

a most enjoyable stay!!!!!!!!

5
Brilliant
by

"I'm so glad i did not take notice of the terrible reveiws as written
here!
I found the whole experience of The Hood Arms very enjoyable!
The staff were very curteous & nothing was too much trouble!
The owners who have only just recently taken over were very welcoming they gave us the history of the inn & the food was above average!
On the whole a very enjoyable stay!!!!!!!!
T .Dunning"

Holiday details

  • Travel date: Mon 6th of October 2008

Nice pub shame about the bed

1
Awful
by

"This place was advertised as a hotel. It is a pub with rooms.The bar area itself was very nice with a lovely garden area and the english breakfast was acceptable if not a little on the small side though the other 4 guests did seem to get more but they were staying for evening meals as well!!!!!
The description of the pub does reflect the downstairs bar area and restaurant but sadly this does not carry on to the rooms themselves. No signs of oak beams.beautiful furnishings or open fire places here. Stained carpets (not quite fitting eveywhere) tired bathroom, noisy main road aspect with no double glazing. well worn beds (booked a double got a twin). Glad we spent only one night. we could not see how this place is rated 4 diamond award or 4 AA stars.Staff were polite and helpful but the owner was a little surly."

Holiday details

  • Travel date: Wed 7th of May 2008

Great

5
Brilliant
by

"We had a very long drive down to the hotel for a function from North Yorkshire and were glad when we finally arrived.

We were not bothered by the fact that there were only a few parking spaces as there is an overflow car park which is more than adequate.

First impressions of the Hood Arms were very good - a traditional pub which is like a tardis at the back and upstairs where the guest bedrooms are. We were given a choice of room on arrival and found it difficult to choose as both rooms were lovely.

As it turned out we had chosen the room which was nearest to the main road and it was quite noisy during the day but at night the road is quiet and we had no difficulty getting off to sleep in the really comfortable bed (nice cushions!).

The food was wonderful - I am very fussy about cooking vegetables properly and the staff at The Hood Arms had done this perfectly. The bar staff and waitressing staff were very friendly and efficient.

All in all a very enjoyable stay."

Holiday details

  • Travel date: Fri 23rd of November 2007

Not sure this rates the 4 diamond award it has

3
Average
by

"I stayed here for one night during a business trip as I fancied a night away from the mainstream hotels. I was attracted by the village location and the hotel's 4 diamond award from the english tourist board. I paid £55 for a double room, single occupancy including breakfast. Although it calls itself a hotel it's basically a pub with guest rooms, first impressions from the outside were favourable although the first problem is that there are only 6 parking spaces. There is an overflow carpark about 100 yards from the main entrance. I'd had a long day so was disappointed to be completely ignored by the two bar staff as I stood at the bar with my bags, they didn't even make eye contact. I didn't expect them to jump to attention but a "I'll be with you in a moment" would have been appreciated. Not what I expected from a 'family run business'. My room was a good size and the bed was comfortable but it was rather let down by tacky home made bedside tables. I often wonder why owners of this type of establishment insist on scrimping a few quid on the items that make a big difference to a visitor's overall perception. The bathroom was clean but rather tired, the wallpaper was peeling and the wooden bath surround was stained and faded. A shelf for toiletries was hanging off the wall. On the plus side, the bar downstairs had a good selection of real ales. Breakfast was well cooked and enjoyable although not particularly generous. Again the service was a bit indifferent. This pub is on the main A39 to minehead and clearly has a lot of holiday trade, I think maybe this is why the owners don't feel they have to try too hard. What they forget is that come November onwards, business travellers like me will probably be staying somewhere else. So overall I give it 3 diamonds but I wouldn't stay there again."

Holiday details

  • Travel date: Sun 26th of August 2007

We had a lovely stay at The Hood Arms and will be re-visiting.

4
Good
by

"We saw the website for this establishment on the internet and booked our family in for a few nights break. We booked bed and breakfast in a family suite. They offered to set up a cot in the room which was very helpful. We found them very welcoming and the room comfortable.

All through our stay we were made to feel very welcome <we have a very talkative toddler and the staff always made time to listen and talk to him about his adventures> Our children loved Winnie the Dog and Georgie the Bird!

The breakfast and evening meals we had at The Hood Arms were all of good quality and it was nice to be told which items were local produce and where they had come from. We stayed out to eat in the local area one evening as we were late coming home from Wookey Hole and we soon wished we hadn't as the food wasn't of as good quality. The service we received from staff was always very polite.

We found that there was no noise when staying... in fact it was a lot quieter than we expected and on one of the nights all the rooms seemed to be occupied. The garden is lovely, very well looked after and with great play equipment and views. We just wish the weather had been a lot better so that we could have spent more time enjoying the garden!

All in all we were very pleased with our stay and would recommend it. We will be visiting the area and would like to stay again."

Holiday details

  • Travel date: Mon 20th of August 2007

Warm welcome

4
Good
by

"We booked our stay from a website. After 5 days in London we planned to take our children away from busy Londona and show them some country side.
The location is great on the A39 and very easy to find.
We had a very warm welcome and were given two clean and well maintained rooms.
The children loved the beautiful backgarden, the parrot and winnie the bulldog.
On the weekends it is quite noisy in the rooms above the bar so if you plan to sleep early maybe you could ask for an alternative room. If not stay out late or join the crowd at the bar!"

Holiday details

  • Travel date: Thu 19th of July 2007

rachel

2
Poor
by

"We booked to stay here as we were attending a wedding at St Audries Park. Initially I was happy with the service. Booked over the phone, gave Amex details to the person on the other end. We received no confirmation so I telephoned a couple of weeks before to confirm and was then told that they do NOT accept Amex. Good job we have alternatives. Arrived on Friday 30/03/2007 at 3p.m. Checked in and were told that the pub/resteraunt were closed! No chance of a snack even. Having travelled from Manchester we were a little peckish so travelled further afield. Unfortunately it seems that this is the norm for the area. Anyway, the rooms was cold (very) the electric heaters helped but not much. The bathroom smelled very damp. The Parrot in the bar bites, (there is no notice to warn of this). The bar closes on time regardless of whether you are a resident or not and the staff tell you when to go to bed. If I was travelling to the area again I would take a tent rather than stay at the Hood Arms and I would suggest that the staff find employment outside of the hsopitality industry as they are the most inhospitable people I have ever had the misfortune to meet."

Holiday details

  • Travel date: Sat 31st of March 2007

The 'No Sleep' Inn

1
Awful
by

"We were attending a wedding at St Audries Park. This Hotel looked nice from the website and very convenient as it was 5 mins from the wedding venue. It stated it was 4 star rated and therefore we were happy to pay £79 for the night. The website is very misleading as it is more a case of rooms above a pub, instead of a hotel. This was very evident when at midnight we were still unable to sleep due to the noise from the bar directly below our room. Every floor board in the room creaked dreadfully due to lack of maintenance, the bed sheets didn't fit properly and the toilet seat was falling off. To add insult to injury we were not able to make ourselves a cup of tea in the morning due to the lack of teabags! Cannot comment on the quality of the food as we skipped breakfast in desperation to get home and get some sleep! If you are attending a wedding at St.Audries FIND SOMEWHERE ELSE TO STAY!"

Holiday details

  • Travel date: Sun 11th of February 2007

Rural Disappointment

1
Awful
by

"Not so much a proper hotel as a pub that does B&B. We were full of hope on arrival, as reviews we'd read were generally positive. Arrived 6.15pm, booked in for 2 nights. The welcome we got was not very warm. To our room, which seemed ok as the place had been refurbished a couple of years ago, but then we began to take stock. We're experienced travellers, so we have a good idea of what we should get for the rates we pay. The room had no tooth-glasses, no tissues, alarm clock, radio or radio-alarm, and no internal 'phone system. It did have a TV, but poor reception on some channels made them unwatchable. The shaver light didn't work, and the ceiling light was behind you when standing at the basin, so after dark, shaving became a risky sport! There were quite a few long hairs around the base of the toilet pedestal. Sachets of coffee, and some tea-bags plus those tiny milk pots that are hard to peel open were in the room. We ate in the restaurant that evening, and before we did, we went to the bar for a drink. Of the 3 beer-pumps on the bar, only one was available, and that one went off as I stood there, and someone else complained about a bad pint. The landlord then went off and cleaned the pipes whilst we all waited. We had steak and side-salad, which was all right.
Next morning, we got ourselves up, and went down to breakfast. There was no menu as such, and we were asked simply if we wanted a cooked breakfast. Yes, we did, and when it arrived it was a rasher of bacon, a sausage, 2 mushrooms, a spoon of baked beans, a fried egg - which was hard, indicating too long a 'rest' on the servery - and a piece of toast.
After a few hours touring the area, we got back at around 4pm to find that there were now 2 teabags, 3 coffee-sachets(!) and not enough milk.
Sunday morning's breakfast followed a similar pattern, but was fresher and a bit more substantial, but was severely let down by our discovery of a rim of coagulated, yellow milk around the inside of the top of the milk-jug. When we left, mine host was nowhere to be seen. We concur with another reviewer who said that the breakfasts were rather light for an English country pub, and we thought the bill, at just under £200 for 2 nights' B&B, one smallish meal and a couple of drinks was pretty steep compared with other places we've stayed in. This pub claims to have 4 AA diamonds, but we reckoned they would struggle to get one from us."

Holiday details

  • Travel date: Tue 21st of November 2006
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