Pontins Brean Sands Holiday Park

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Reviews summary

2
Poor
5629 reviews
Brilliant
369
Good
765
Average
784
Poor
706
Awful
3005
  • 2 room
  • 2.5 pool
  • 3.5 beach
  • 2.5 service
  • 2.5 dining
  • 2.5 amenities
  • 2 value
  • 2 food
  • 2 cleanliness
  • 3 location

638 Traveller reviews from Holiday Watchdog

Good for price

4
Good
by
Reviewed 31st July 2018

"I've seen on previous reviews bad comments, so until on arrival was unsure what to expect, for a low price break it is good value, myself and kids thoroughly enjoyed it, not to much activities on site but plenty going on surrounding, the swimming pool was ace and entertainment brilliant on our stay, as for the chalet basic but clean so what I had read was a load of rubbish !, do not be put off until you try yourself is my advice :-)"

Holiday details

  • Travel date: 1st July 2018

FLEA BITES AND CRAP HOLIDAY

1
Awful
by
Reviewed 18th July 2018

"FLEA BITES FROM ACCOMMODATION AVOID AS YOU WILL GET THE PLAGUE Spent 4 days here 09/07 - 13/07 Staff - USELESS Rooms - FILTH Site - (winson green prison has better facilities) Food - Ive seen a crack head have a better meal out of a bin I get you get what you pay for... it was my FIRST time with my daughter... And 100% my last... Ow and if I am able to add a photo... ive been riddled with flea bites which was from the room Told staff... DIDN'T CARE!! I WILL BE POSTING THIS ALONG WITH PHOTOS ON EVERY DIGITAL PLATFORM.. STAY AWAY!!!!!"

Holiday details

  • Travel date: 1st July 2018
  • 1 Location
  • 5 Beach
  • 1 Room
  • 1 Pool
  • 1 Service
  • 1 Dining
  • 1 Amenities
  • 1 Value
  • 1 Food
  • 1 Cleanliness

Faulty Towers needs a good inspection. Owner or Owners should be ashamed or doesn't care.

1
Awful
by
Reviewed 18th July 2018

"Very run down needs needs a good deep clean. Chalets not cleaned properly. Windows inside and out filthy. Weeds growing everywhere in drains pitch and put that overgrown you can't play. My husband sat on a bench outside the chalet it was that rotten it fell apart. He is disabled and hurt his self he fell on the floor. Staff are helpful what loyal ones they have got a staff shortage I think. The place could be nice if the owner cared. It's in a lovely place. The Sun holidays should definitely take this one off your list. We have been on going on a Sun holiday for a number of years but and never had any complaints this place wants sorting out has bad health and safety issues. Only good point the weather was fantastic. Gina"

Holiday details

  • Travel date: 1st June 2018
  • 4 Location
  • 4 Beach
  • 1 Room
  • 1 Value
  • 1 Cleanliness

Average

3
Average
by
Reviewed 24th April 2018

"Had the club chalet, below average for a supposedly better room than the basic. Dread to think what the basic chalets are like. Only positive I can give is the blue coat team , brilliant entertainment for both old and young. The blues are helpful and good with the children. Blue coat Kelly was first class , she was always smiling and good with the special needs which was lovely to see involving them in the entertainments too. Credit to this blue coat . Good shows , and very hard working, hope to be back end of year "

Holiday details

  • Travel date: 19th February 2017
  • 3 Location
  • 4 Beach
  • 2 Room
  • 2 Pool
  • 3 Service
  • 3 Value
  • 2 Food
  • 2 Cleanliness

Apalling

1
Awful
by
Reviewed 14th November 2016

"I have asked someone to write this on my behalf as I am currently at the site with my husband and 6-month old daughter........ Avoid like the plague. This is the most appalling, places we have ever had the misfortune to stay. Filthy dirty. Cold. Rip you off on electric charges. Queues everywhere as no staff. Can't get into facilities without booking far in advance. Many closed. Everyone around us complaining. Only here for long weekend (thank god) and told have to book to get in the pool so agreed but then told we couldn nto get in until Tuesday !!!!!!!!!!!!!!!!!Could add more but guess you get the gist of my review. "

Holiday details

  • Travel date: 22nd October 2016
  • 3 Location
  • 2 Beach
  • 1 Room
  • 1 Pool
  • 1 Service
  • 1 Value
  • 1 Food
  • 1 Cleanliness

Rubbish and disgusting

1
Awful
by
Reviewed 7th October 2016

"Dirty , mold everywhere , holes in walls and doors and dampness, noisy neighbors, they banged , shouted , swore and did drugs all night and even threatened to beat me up and the staff didn't care and I'm disabled."

Holiday details

  • Travel date: 4th October 2016
  • 1 Location
  • 1 Beach
  • 1 Room
  • 1 Pool
  • 1 Service
  • 1 Value
  • 1 Food
  • 1 Cleanliness

Kids had a great time.

5
Brilliant
by
Reviewed 30th September 2016

"After reading all the reviews I was dreading it. When we arrived. As soon as we got there the kids were shouting yay Pontins Pontins Pontins. From that I thought Oh my gosh! Pontins please don't let us down. We arrived in our apartment and thought wow. Better than expected. It is what it is. Don't go if you have no kids but if you do then this is definitely for them. My kids loved it. We had a clean apartment clean cutlery clean everything. Don't expect it to be sparkling as you are not paying for the Hilton but it's as good as I hoped it would be. My kids are nearly 2 and nearly 4 and they loved every minute of it. I asked my eldest what did you think of Pontins he said it was good. What did you like the most about Pontins he said everything it was just good. The pool is good for young ones but don't expect a big water park asylum not paying for it. Everything is standard but in a kids eyes it's the great unless you make them think different. If your thinking of going then go and have a great time. It's what you make of your time there. We're going back soon as the kids have already asked when we're going back. We only just left Monday the 19th. And I'm writing this review on the 20th. Thanks Pontins the kids loves you"

Holiday details

  • Travel date: 20th September 2016
  • 5 Location
  • 4 Beach
  • 5 Room
  • 4 Pool
  • 5 Service
  • 5 Value
  • 4 Food
  • 5 Cleanliness

Not too bad

3
Average
by
Reviewed 21st September 2016

"Accommodation was really good. Must have had a refurbish. Everything new and clean. Security light outside was very annoying as it stayed on all night. Holiday was spoil by some guest/chavs in our section who thought it okay to sit outside all night drinking shouting and playing music. Didn't get a lot of sleep. They need more security for car park 2. Had to buy electric and they only sold £5 tokens and not the small amount which was advertised. Lots of rubbish in the park but that's down to the guests. Not much to do in park itself but had the Leisure park next door which was brilliant. Entertainment was ok but too much chat and very loud. Not too impressed with the pool. It didn't feel very clean and too crowded. All in all we had a good break and the weather was fab. My Granddaughter really enjoyed it. "

Holiday details

  • Travel date: 10th September 2016
  • 4 Location
  • 3 Beach
  • 5 Room
  • 2 Pool
  • 3 Service
  • 4 Value
  • 4 Cleanliness

Not half as bad as what I was expecting

4
Good
by
Reviewed 30th August 2016

"i wasn't expecting much after reading the reviews after we'd booked. Yes the accommodation is dated but when we arrived it was clean with a fresh smell. Found all the staff we encountered to be lovely. Lifeguards are fabulous after seeing one spring into action to help a struggling girl. I have high standards, this was our cheap and cheerful holiday and it didn't let us down."

Holiday details

  • Travel date: 16th August 2016
  • 3 Location
  • 3 Beach
  • 3 Room
  • 3 Pool
  • 3 Service
  • 3 Value
  • 2 Cleanliness

OMG !!!

1
Awful
by
Reviewed 9th August 2016

"On arrival and moving in to club class if they can really call it that as my shed is bigger , the rooms dirty and curtains not fitted properly and condition overall doesn't deserve a rating . There we're dirty plates and cutlery in the food hall that you were meant to use for dinner and then it was appalling . We have now gone out everyday just to survive as we all have had upset tummies . As complaining goes the staff just give you vouchers to make you feel better but as I said to them it's not about the freebies it's about the lies and mis-selling they do to get you to this place and the amount you pay only to be told that if you leave early they will not be able to sort anything out for a couple of weeks .i have been very down and wanting to leave on the first day but didn't want to ruin it for the children . Pontins please do something to change the way the park operates and deals with the everyday problems as I really do not think you will be able to continue ripping people off. "

Holiday details

  • Travel date: 8th August 2016
  • 3 Location
  • 1 Beach
  • 1 Room
  • 1 Pool
  • 1 Service
  • 1 Value
  • 1 Food
  • 1 Cleanliness

Absolutely Disgusting

1
Awful
by
Reviewed 16th August 2016

"We arrived to find someone else in our allocated chalet, went to reception and was told that person would have to move, you had to have the chalet allocated, they did not move,we got put in another chalet, it was filthy the cutlery and crockery had to be washed before we could use them. It was infested with red ants. The outside of the site was being painted with bright yellow and blue paint they did not put wet paint signs up so on entering the site chippie we had yellow paint on our shoes the children had blue paint on clothes. There was nothing for the children to do most days, swimming pool closed due to chlorine levels, we never saw any of the characters they advertised. We complained to reception almost daily but nothing was resolved, we returned home and sent an email stating our complaints but to this day have been ignored. Never ever again will we go to any Pontins sites."

Holiday details

  • Travel date: 7th August 2016

Stuck in the 70 's!!!!!

1
Awful
by
Reviewed 10th August 2016

"Absolutely disgusting!! From the chalets to the staff!!!! Arrived to out apartment/beds it to a foul sewage smell, then to be greeted by dirt, cobwebs, mold and pubic hair on the fridge. Don't think it has been updated since the 70's . All areas of the whole place are filthy.... And as for the night manager "jay" what a joke. A 5yr old makes more sense than him. His IQ is well below average,hence the state of the whole place including staff!!! A rip off holiday that everyone should avoid , save your money and go abroad...it actually would cost less ! This is the worst place to holiday ever!!! "

Holiday details

  • Travel date: 3rd August 2016
  • 1 Location
  • 1 Beach
  • 1 Room
  • 1 Pool
  • 1 Service
  • 1 Value
  • 1 Food
  • 1 Cleanliness
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Hotels near Pontins Brean Sands Holiday Park

Top traveller tips for Pontins Brean Sands Holiday Park

  • by markytownsend

    "dont stay in pontins at all go theme park and beach "

  • by R5971W

    "Check into a hotel instead"

  • by TerryF123

    "Visit the entertainments see what on offer"

  • by 1234567890mn

    "My only tip....avoid at all costs"

  • by Cherrelle2016

    "Let the kids party while you sit back and relax "

  • by Lindawatch

    "An improved reception area. More activities outside and better security around the park at night. "

  • by Herts hedgehog

    "Expect a good old British holiday camp because that's what it is"

  • by Theresa C

    "STAY HOME!!! or in a caravan on another site"

  • by limitedholidayer

    "wear hat, gloves, mask and a blindfold"

  • by Chuckiesb

    "You get what you're given"

  • by Debbie Q

    "The fun-fair just down the road from Pontins"

  • by David P

    "Don't waste your money booking here."

  • by Lollypop01

    "Get it knocked down and rebuild"

  • by Horrified customer

    "Staff learn how to be customer friendly"

  • by snyper99

    "longleat safari park and "

  • by Misshoilday

    "Beach and try there foods "

  • by Chantelle C

    "take a big big bottle of bleach and a peg for your nose"

  • by Julie G

    "Book into the place next door."

  • by Mozza99

    "Cut your head off before check in"

  • by Anne C

    "Knock down and rebuild and then employ staff that really want to be there and cleaners who know how to clean"

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