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Reviews summary

4
Good
2421 reviews
Brilliant
748
Good
844
Average
491
Poor
210
Awful
128

10 Traveller reviews from Holiday Watchdog

We booked a 1 night stay in the Penthous...

5
Brilliant
by
Reviewed 13th June 2007

"We booked a 1 night stay in the Penthouse Suite at the Marriott. Definitely worth paying the extra for. A very spacious room with what I would imagine was a queen sized bed, a balcony c/w table & 4 chairs, dressing area, a large bathroom containing 2 showers and 2 sinks. Very finely decorated. The hotel staff were probably the most friendly I have come across and couldn’t help enough. The food in the bar area was very good (child’s meal ordered). They were child friendly here and good if you have small children as they provide crayons to keep them occupied. The room service is also good and there is a good choice of food. Excellent value. The Marriott is located about a 5 minute drive from York Centre. There is ample free car parking so in my opinion this is a big advantage over hotels that are right in the centre. I would definitely return to the Marriott but now I have been spoilt I would have to stay in the Penthouse again. "

Holiday details

  • Travel date: 13th June 2007

nice place to stay

4
Good
by
Reviewed 21st November 2012

"My partner and I stayed at the York Marriot one night during our group tour of Britain. Our room was very nice indeed and everything about it seemed new and in excellent condition. Our room was in the newish extension, off the main vintage building. The floors didn't squeak and the beds were comfortable, including the pillows. We were traveling with our group by bus, so had no need to go into town on our own, which would have been a trek. The breakfast was delicious and generous, with very good service."

Holiday details

  • Travel date: 13th May 2006

Great location for conferences/events at the race course

4
Good
by
Reviewed 21st November 2012

"We stayed at this hotel whilst attending a conference at the racecourse. We had been told that the Holiday Inn was nearer but I think that they are really about the same distance. Feedback from friends who stayed at the Holiday Inn suggested that the Marriott would be the preferable place to stay. It is possible to take a short cut across the racecourse if it is not too muddy! We had an above average, clean hotel room with duvets on the bed. The bathroom was also very pleasant with a good shower. The breakfast room/restaurant is lovely and light with a really pleasant atmosphere and the buffet breakfast was really good quality."

Holiday details

  • Travel date: 27th March 2006

Great site when the races are on

3
Average
by
Reviewed 17th December 2012

"We stayed at the Marriott York in the cold of a particularly nasty March. At the time, we were sorry we didn't have the ability to walk into the city. Everything from the Marriott has to be done with car. However, when the races are on, you are in grand shape with a room facing the track. You wouldn't even need to go to the course; the view in the rooms is as good as the upper deck of the racetrack. Ask for a "grandview" double for the side facing the track. One caution for this hotel: They have plate glass protecting the furniture in these rooms, so that a drink won't leave a scar on the wood. However, the plate glass does not have a smooth beveled edge. Upon getting out of bed (due to an unscheduled wakeup call at an early hour!), I fell out of bed and my arm got a 3" gash across it from a piece of that plate glass that was RIGHT NEXT TO THE BED. Believe it or not, management appeared to care less about this, even though I showed the woman my gash, and upon checkout she simply took note of it with an "oops, sorry" and didn't adjust our bill in any way. The Marriott is a great hotel, and they have a fine breakfast included as well. It would be nice to be closer to the sites of York. But, outside of that problem and the horrible choice of plate glass tops on all the furniture, the location is a good one for York."

Holiday details

  • Travel date: 12th March 2006

Creaky floors and doors

3
Average
by
Reviewed 12th November 2012

"Stayed 1 night on the 23rd February and there is no doubt that this hotel needs a lot of investment to bring it up to Marriott standards, The floors in the bedroom were so creaky and you could hear this throughout the hotel. The Restaurant was surprisingly good, It costs about £5-6 to get to the Station and Centre of Town."

Holiday details

  • Travel date: 28th February 2006

Nice hotel waiting for Marriott to give it the investment it deserves

3
Average
by
Reviewed 17th December 2012

"We chose York so that we could spend two nights away with Grandparents (2); ourselves (2) and our children (3). We chose the Marriott because it was away from the city centre (quieter and easier access for grandparental car) and we have been pleased with others in the chain. This Marriott looked, felt and smelt a liitle bit tired: Nothing was glaringly wrong with the presentation of the hotel, but nothing was particularly right either. We got what we booked (two superior rooms, one with roll away bed) that were indeed superior in size (though one of these rooms had obviously been used by smokers and had a stale smell); and one ordinary double for the grandparents. The breakfasts (our children are great fans of Marriott eat all you can buffet breakfast) were plentiful, though the serving arrangements were severely tested by the crowds of guests. The pool and gym were in line with expectations, and the staff were able to deal with the challenge of tracking down the nearest Methodist Church on Sunday morning to meet the grandparents wishes. The evening entertainment drove us to our room rather than entice us into the bar. However, the location against the racecourse was a plus, and provided good views and good walking. The walk to town was easy enough for the children, and York is an attractive City."

Holiday details

  • Travel date: 19th February 2006

Not Bad but not Great

3
Average
by
Reviewed 19th December 2012

"We stayed here for 3 nights at the end of January. Paid extra to get one of their luxury rooms, and you certainly get much more space, and a very nice bathroom. Our only problem was the room was very cold as the built-in air-con/heater did not seem to be able to blow out warm air. The Hotel did supply us with an extra heater wich alleviated the problem. The breakfast is very good with a wide choice of hot and cold food. The Hotel is 1.5 miles from the centre of York, but for GBP 3 you can buy an all day bus pass ( and the bus only took 10 minutes at most to the town centre). The staff were friendly (but then so was everybody in York, a really nice place to visit)."

Holiday details

  • Travel date: 13th February 2006

Superb

5
Brilliant
by
Reviewed 19th December 2012

"We decided to visit York and preferred to stay a bit out of the centre away from the crowds or street noise. Our stay was over the weekend from the 20th - 22nd January 2006. This location proved to be excellent. The hotel was still within walking distance but far enough away. The location is tranquil and situated on Tadcaster Road which runs alongside the race course. The grandstand etc are within view of the hotel. This would be a fabulous hotel when the races were on and it's something we will consider. We suspect it will be popular so early booking will no doubt be advised. The hotel staff were extremely friendly and helpful and no fault could be made with them or the accommodation. Our sink plug stuck and it was reported to the reception, on return from our day of sightseeing it was working fine again. The room was adequately furnished with a good standard of bed linen and the furnishings themselves of good quality. A hairdryer, iron and ironing board and a trouser press supplied in each room. Everything was in working order. Tea and coffee tray and mini bar. Television and also a selection of up to date films at extra cost available. The dining room was excellent and there was always a member of waiting staff to help if you required anything over and above what was displayed on the hot plates. We only stayed bed and breakfast so cannot comment on the lunch or evening menus although we did spend the first night in the lounge/bar area. We ate from the bar menu which was fine, well presented. There was a young lounge singer who was great and took requests from the guests. He was good fun and well worth sitting listening to. We met some lovely people from all walks of life who were friendly and joined in with the fun. The only complaint in the bar area was having to return two drinks on two separate occasions which had been poured into glasses which had lipstick marks around the tops. The staff apologised profusely, poured away the drink and replaced immediately. This was highlighted on our leaving questionnaire so we suspect this problem will be addressed. We did take our swimming costumes with us but did not use the pool/leisure facilities but we were assured by a family we met that they were fine and never too busy. They lived locally and were members of the gym at the hotel and attended five times a week. Overall, an extremely pleasant stay - generally in recent months we have learned not to build our hopes up when staying at hotels as we end up disappointed. This hotel could not be faulted on anything major at all. An excellent stay with excellent staff! Ten out of ten!"

Holiday details

  • Travel date: 23rd January 2006

Faultless

5
Brilliant
by
Reviewed 12th November 2012

"WE,as a couple,spent a night this mth at the York Marriott.The staff were friendly and extremely professional.The restaurant was exellent both for dinner & breakfast.WE didnt have our son with us but there were lots of families & it is obviously child friendly. The room was very clean & comfortable (and quiet).I will definitely be coming back."

Holiday details

  • Travel date: 8th January 2006

Very Good

4
Good
by
Reviewed 24th October 2012

"This hotel is very good, although (as ever in chain hotels) there is a lack of design interest and flair; however it is a comfortable, smart and relaxed hotel. Recently the in room televisions and movie+internet interactive services have been updated, as has the climate control system - each room individually controllable comfort cooling/heating. New 'Marriott Beds' have been added which are very comfortable. The leisure club is nice, with swimming pool, spa, steam room, sauna, solarium and gym, although during school holidays and weekends it tends to get fully of families and children at busier periods, which some guests may not appreciate. Although the Marriott breakfast buffet is good, I would avoid the restaurant at other times, unless lunch/dinner are included in your deal, as the food (including the roomservice) is very highly priced, but not of a matching quality. The decoration was fine, everything was clean and in working order, and some of the rooms (deluxe and suites) have their own balconies/lawns and views of the racecourse. The hotel is not really within walking distance of the city centre, but there are fast and efficient buses which take about 10 minutes, and the hotel has a minibus service and will happily call taxis."

Holiday details

  • Travel date: 22nd October 2005

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York Marriott Hotel is also called

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