21 Traveller reviews from Holiday Watchdog
"Lovely old building. Large rooms. Nice and clean. Lovely clean remodeled en suite. Complimentary slippers and chocolates. Free WiFi. Lovely view across the park. Very comfy bed. Lots of channels on TV. Breakfast lovely, although sausages not to our liking (what's the matter with just plain pork sausages, not seasoned?). Scrambled eggs a bit too creamy. Friendly staff. Rooms not too hot. I always get a hot room no matter what time of year it is"
- Travel date: Thu 16th of July 2015
Be Very Careful - rooms are extremely vulnerable to break-ins
"I stayed here in June my hotel room was broken into whilst I was out, I had a total of around 1275 pounds with of stuff taken from my room, amongst which were my car keys. Despite telling the hotel they did nothing to help me secure my car which was obviously very vulnerable to theft.
I was on the second floor and the break-in was through the room window, there is a fire exit on the main communal landing with a two feet wide ledge which runs along the outside of the building connecting all the room windows in that area.
I will say the staff were very polite but did not offer any real help in either securing my vehicle, or offering me an alternative room. What's more I have now been told three months later that the hotel is not liable for the loss, which I find very disappointing especially as the police who came to the scene were so shocked by the vulnerability of these rooms.
So to summarize we had paid nearly 700 pounds for a two night stay for myself, my wife and another couple which as I am sure you can understand was less than enjoyable and considerably curtailed by the vulnerability of my car and the inability of the Hotel to make the vehicle and or car park secure, in addition to this I found myself out of pocket by a further 1275 pounds because of the poor security offered by the hotel and but I must stress in return I received a discount of 60 pounds off my final bill, very generous haha
- Travel date: Wed 15th of October 2014
Over priced for what you get !
"Myself and my boyfriend recently stayed for 2 nights in the royal hotel.
The main reception is well maintained however the staff behind the desk are very dull and uptight.
We stayed in room 307, a very small double room. On first impressions the room looked very clean and well presented however, after being in the room for little more than 10 minutes we noticed area's of neglect.
Such as in the bathroom there was piles of hair behind the door and toilet. Also the bath was stained with black patches(God knows what it was). The taps were not clean and the grouting on the tiles were black. Lastly about the bathroom was shower which is definitely not a power shower and kept going extremely hot and freezing.
The surfaces of the cupboards were clean thankfully, and the coffee facilities clean also.
The television unfortunately only had 5 channels and to watch a movie costs Â£9.95 !!
The bed was comfortable however the duvet inside the duvet cover was absolutely disgusting - discolored and full of fluff -
During the night the noise from the town wasn't loud which was nice. However the other guests in the hotel kept slamming doors during the evening which was unfortunately.
The view from our hotel window was good, except the picture on the site are misleading and the garden is a lot smaller than described.
The swimming facilities are not of a high standard - Female changing facilities are very small and no individual cubicles to get changed.
The swimming pool is not full length, jacuzzi is small and stained, sauna is very small and not suitable for tall people - The steam room again is very small seating only 4 people.
The bar is extortionate! it cost Â£8 for two small cappuccinos!!
Great location for the town center.
Over all experience was very bland, i will not be re-visiting this hotel!
It's is extremely over priced for the service and facilities you receive.
- Travel date: Sun 5th of February 2012
Â£129.00 room only
"Not an excessive price considering the great location and expectation of 4*. Staff very nice, easy parking for the location, other than that very disappointed. Stayed 28.08.2011 in room 322 which I informed receptionist was a single occupancy room, not a couples room, it was one of the smallest rooms I ever stayed in and there was one of everything, explanation was it's a Victoraian hotel and room sizes vary, we wont be seeing that one on the web site though. Never mind can relax in the pool/sauna/steam/jacuzzi before we leave....what a run down dirty leisure facility. Please could the management look at the floor in the sauna and report it as acceptable, never mind 4*?"
- Travel date: Wed 31st of August 2011
The worst 4* ever?
"Teh first room offered was underground and damp the second had too little room to wheel a briefcase around the bed. Generally the hotel is old, mouldy and shortly reaching a point beyond repair.
Stay elsewhere is my advice"
- Travel date: Wed 1st of June 2011
I read the reviews on this site after I...
"I read the reviews on this site after I had booked a night at this hotel and I really wasn't looking forward to going as it sounded so bad!
However our experience was very different from most of the other reviews. From arriving the reception and other staff were very helpful and pleasant.
Our room however was very small but had a view of the minster and was very quiet, this was fine for one night but it would have been far too small for two people had we been staying any longer.
We used the pool and sauna which were great after a day pounding the pavements.
My only real issue was at breakfast, our room was only written down for one breakfast which was obviously a mistake, but the woman in charge was most unpleasant and argumentative. Not good at her job at all!
I reported this when we checked out and can only hope she has been sent for a course on people skills so she can do her job better.
I would have rated higher had it not been for her."
- Travel date: Sat 1st of December 2007
My partner and I thought we had found a...
"My partner and I thought we had found a good deal on teletext, Â£60 each for 2 nights BB and Dinner on both nights...we were wrong!
This hotel should be condemned! The food is disgusting (especially evening meals!) The rooms are appalling; the ceiling is rotting away, and lifts up when there is a huge sea breeze. The bed has springs poking out of it; there isn't even a duvet just a rubbish blanket!
The bathroom is even worse! There is stained carpet in there, which to me suggests that the floor obviously hasn't been mopped, I dread to think and wouldn't darn to go in there without sandals on!
All this apart there was one or 2 friendly staff, but I have to say I will never be back to Blackpool again! Be warned do not stay here! It is awful."
- Travel date: Tue 7th of August 2007
Before my trip, my friend told me that Y...
"Before my trip, my friend told me that York is one of the most elegant cities in England with splendid style and attractive history. It is true after I arrived at this town. And I would like to have another holiday to there if possible.
It is a small city with warm people and convenient public transport system. The old city wall around the city centre shows typical Rome culture.
The buildings in York are different from other cities in England and I like them very much.
York Royal Hotel is located near the station. With clean room and welcome staff, it impressed me much more than holiday inn in bath and Leeds.
Because of it location, I feel easy to travel all the points around York without any difficulty.
In a word, York city and above hotel are both worth recommending."
- Travel date: Mon 5th of February 2007
I wish I'd been on this website and read...
"I wish I'd been on this website and read the reviews before booking to stay at this hotel!
Check in was very bland and formal with no friendliness from the staff. I even had to go back to the desk and ask which way we were supposed to go to find our rooms as no one had pointed us in the right direction.
I was expecting a lovely room after all it is a 4 star hotel and the pictures on the website look wonderful.... I was extremely disappointed.
The room was tatty and had a horrible view from the window of a scruffy looking back yard and various roof tops. The bed was a king size, however, the duvet itself was for a double bed but put inside a king size sheet so there was not enough coverage on the bed.
The pillows on the bed were all extremely uncomfortable and neither I nor my husband had a good nights sleep. There was an empty, small cupboard in the bedroom which looked like there had once been a fridge in there but was now no longer! The curtains in the bedroom didn't close properly either.
We chose not to eat in the hotel as the prices were absolutely ridiculous. We had a nice meal in York on the Saturday night and on Sunday morning we went to a Wetherspoons nearby for a full English breakfast which cost us Â£1.99 each (and was delicious) as opposed to the Â£27.90(!) the hotel were charging.
However, on check-out the hotel tried to charge us for breakfast even though we hadn't eaten there - so beware and check your bill!
Check-out was fairly smooth apart from being wrongly charged for breakfast but the staff failed to inform us that the car park code had changed and it wasn't until we were loaded up and in the car at the barrier, that we realised and we had to park up and go back into the hotel to get the new code.
I was extremely shocked at the charge for car parking. Guests are charged Â£6 per 24 hour period on a weekend and Â£8 per 24 hour period during the week. I think that it is disgusting to charge paying guests to park in the hotel car park.
After looking on the Royal York Hotel's website and seeing it refers to a Â£1 million refurbishment recently I was very excited about staying there.
I can honestly say I didn't see any sign of this having taken place recently and in the Spa area there was a sign next to the steam room to say that they were aware it needed replacing and hopefully that will be happening soon.
The men's changing rooms were also out of action during our stay as they were being refurbished. My husband had to get changed in a broom cupboard and had to be brought through the ladies changing rooms to get to the pool area!"
- Travel date: Mon 22nd of January 2007
We stayed in The Royal York for two nigh...
"We stayed in The Royal York for two nights.
Check in: Very poor. They could not find our booking and we had to write our names down on a piece of paper and even then, they had to call the Duty Manager.
Room: We moved rooms. The first one they put us in was miles away from the main building. You had to go down in the lift, then past various meeting rooms and a bar and then take another lift to get to the floor our room was on.
The room was nicely appointed but was right next to the lift shaft and overlooking the Railway Station. We asked for another room and got a tiny one on the first floor. No space to leave anything or hang up your clothes. The second set of towels were hidden in the wardrobe. The bath was big and ok.
Food: If our experience is anything to go by: don't eat there. My husband is vegetarian and he was supposed to get "stir fried seasonal vegetables, with a drizzle of sweet and sour sauce - the sauce was ketchup! The seasonal vegetables were half cooked potatoes.
My fare wasn't any better: the turkey was definitely pork covered in congealed gravy, the vegetables. The selection of "fine English cheese" was old and rancid and the biscuits had clearly been left out for a couple of days.
Breakfast: First morning fine. Standard English breakfast, ok. Second morning: chaos ruled. No milk or sugar on the table, my husband had to ask for our toast tree times and then it was stone cold and dry.
When we got back that day at 15.30 hrs from our sightseeing trip in York, our keys did not work. The keys had been disabled because they thought we were supposed to check out. It took us ages to get a new one made (lots of people checking in).
When we finally got in, our room had not been made up at all. So another call to reception.
We complained when we checked out and got a lot of excuses but managed to get a substantial room rate reduction.
Basically: don't stay there."
- Travel date: Mon 18th of December 2006
We had been looking forward to staying i...
"We had been looking forward to staying in a 4 star hotel and taking a well earned break after a very hectic work schedule.
We booked in at 19:00 on a Friday evening, and the first impressions were poor. The reception staff were unenthusiastic and robot-like. When we got up to the 3rd floor where our rooms were, we walked past 2 half eaten breakfast trays outside rooms in the corridor. Alarm bells should have been ringing, but we were just so relieved to be there after fighting with Friday afternoon traffic for 3 hours.
We went down to the bar and waited a long time to be served, and were then asked 3 times for our room number and names for the bill. Dinner was next in the large, gloomy dining room. The food was good and we started feeling that this was what we had expected from a fancy hotel (even though it wasn't included in the rate we didn't mind paying over the odds).
Our room was mediocre, and was on a par with our friends' room at the on the other side of York at the Travel Lodge. Nowhere to unpack clothes into except for some hanging space, nowhere to hang bulky coats.
Saturday turned out to be a lovely sunny day so we got up early and left the hotel at 09:00 to make the most of it. We decided not to be fleeced a further Â£27.00 each for breakfast as we felt we were paying well over the odds anyway, and instead had some wonderful Yorkshire home cooked meals on the pavements of the city. After a long day trudging around, shopping at the Shambles, we felt like a rest by 15:30. We got to our room to find the beds still unmade and the housekeeping staff only just starting to clean the rooms on our floor. Of course, all hope of a restful couple of hours went out the window with the cleaner wanting to get in to our room 5 minutes later!
By this time we were so disenchanted with the whole experience, we simply left for the evening to spend with time with our friends at the very lively and festive Living room pub and restaurant.
When we booked out on Sunday morning, we asked to speak to the Duty Manager to pass on our comments. She looked like a frightened rabbit and had no training or interest in dealing with our concerns. Not one staff member from reception to waiter to concierge, barman or cleaner was friendly or welcoming.
I personally never complain or feel the need to go to the lengths I have done in this email. But when you get the feeling you are being ripped off - oh yes, I nearly forgot - make sure you check your bill because they put breakfast on our tab for 2 days when we repeatedly told them we have never had any! Obviously their systems are non existent as well!
Go to York and stay at a homely guesthouse or B & B - don't waste your time and money at the Royal York Hotel!
- Travel date: Sun 6th of November 2005
total waste of money
"We stayed there in Easter this year(2004). the double room cost Â£100 per night. I accept that the price was higher as this was a holiday weekend. The hotel was very handy for the rail station and the Hotel was impressive at the reception area and from outside, but not inside.
The room was smelly and dated, the bed was uncomfortable, the towels were threadbare, the shower curtain was disgustingly mouldy, the bathroom was old and didn't look very clean, the window coudn't be opened as this was nailed shut so the room was oppressively hot until we found some fans to use in a store cupboard. A total waste of money."
- Travel date: Sun 4th of July 2004