Royal Hotel Scarborough
27 Traveller reviews from Holiday Watchdog
please don't stay here
"Royal Hotel Scarborough
food poisoning,disgusting georgise looking hotel and very grand but disgusting please don't go near this palce!!!!!!!!!!
Arrived at the restaurant to book in but the gentleman booking us in was confused when i gave my name in and despite checking the restaurant papers he spent five minutes looking for the paper confirmation and kept apologising looked very under staffed indeed with waiters working at the bar racing from bar to restaurant.I booked the meal; for 8pm but was finally served a bowl of coldish disgusting soup tasteless bland and disgusting staff seemed very bad tempered and apologetic that the starters had finally arrived at 8.50,the wine glasses were filthy.I booked the restaurant as part of groupon voucher which should have included wine but they never brought wine and when i approached staff i was passed to three different staff befor being made a show of in front of other guests seemed to me they knew it included wine but they would only give it if the guest made a fuss,main meal was red snapper with freezing cold potatoes,carrots,RAW FISH AND RAW GAMMON!!! NO JOKE IT WAS RAW PLUS ONE OF THE WAITER SMELT VERY UNPLEASANT,4TH FLOOR ROOMS WINDOWS GLUED DOWN OR PAINTED OVER,NO FAN IN ROOM DO NOT BOOK HERE I HAD DIORREHA AND SICKNESS THAT WRECKED MY HOLIDAY.VERY EXPENSIVE TO PARK THAT IS IF YOU ARE LUCKY ENOUGH TO FIND A SPACE
Stayed: April 2018, traveled with family
- Travel date: Sun 1st of April 2018
Tired but just about justifies its three stars
"A hotel that no doubt in its time was very splendid. Impressive entrance, not sure i liked the fuit machines outside the lifts. Staff very friendly and also helpful and efficient. Decore tired and in need of refurbishment. Bedroom OK but sloping floor looks very strange. Food, average. Price of stay expensive compared to more modern hotels with better decore and facilities. A shame this hotel has been allowed to drop its standards when compared to how i can imagine it used to be."
- Travel date: Sun 25th of September 2005
"We stayed at The Royal Hotel for four nights and enjoyed every minute. We upgraded to a superior sea view and couldn't have wished for a better room, it was spotless. The food was excellent, both breakfast and evening meal, we certainly didn't go hungry. The staff were very helpful and, although a couple of the girls in the restaurant were foreign their English was excellent. We found the lack of parking in Scarborough not too much of a problem as it is free to park from 5pm-10am and as we were visiting other towns around this coast we found these times ideal. For the two days we didn't use our vehicle we obtained a Holiday Accommodation parking permit which allowed us to park in the street until 1.30pm the next day. The staircase was the most impressive I've seen and everywhere I looked there was a chandelier. The hotel was within easy walking distance to the town and the train station, although it is advisable on the return journey from the town to catch the lift.
We loved this hotel and Scarborough (a visit to The Leeds Arms a must) and would recommend it to anyone wanting that little bit of extra luxury."
- Travel date: Mon 19th of September 2005
Worst meal and Â£18.95 for a bottle of Mateus..
"We usually stay in the Crown, but decided we would
have a change..big mistake.
Room...no bedding for the children..or towels.
Bedding...dirty top quilt
Service in Restaurant...slow, unfortunately relying on staff whose english was poor we struggled to establish which meals my children could eat safely..both have severe egg allergies.
Meal...could not eat either the starter or main course..disgusting!
When complaining was told..sorry!
Wine...no wine menu given so we ordered a bottle of Mateus..we were shocked to be billed Â£18.95 for this...Â£2.99 at Tescos???
Steam Room.... no steam.
Changing room....carpeted...very hygenic, and smelly!
- Travel date: Fri 12th of August 2005
Great position and views, shame about the parking
"A very comfortable, if rather pricey, hotel in a good position if you want to visit the delights of Scarborough. Staff were generally polite and attentive and the room was comfortable with great sea views (but Â£115 a night B&B for a smallish room and a 30p "delivery" charge for the morning paper!).
Restaurant was very good, but again quite expensive for a humble rep!
1. No parking facilities (had to use the NCP).
2. Miserable shower (5th floor...a fellow guest on the 3rd had no problems).
3. Slightly faded Victorian grandeur."
- Travel date: Fri 22nd of July 2005
Good Quality Hotel
"We stayed here for a weekend, found the staff to be extremely helpful and the rooms to be of a high standard. The hotel generally was well kept and well run with an excellent breakfast in the morning.
On the down side the pool facilties were disappointing, with the sauna and steam room not working.
Overall a solid hotel for short breaks."
- Travel date: Sun 17th of July 2005
Not quite excellent yet !
"Room 418 was hot and stuffy, overlooking roof of kitchens, but was nicely furnished, the whole hotel is traditional and comfortable, but with a VERY impressive staircase in the entrance hall.
Nice to have a pool also in the hotel.
Location is great, and views over South Bay excellent, however carparking at a charge of Â£5 perday at an NCP a few streets away is a drawback, and stopping outside the hotel to load/unload luggage took two 'trips' around the one way system at start and end of stay, as no space available !
Food was fine, not spectacular, and service very slow, as the restaurant was severely understaffed. All staff were very apologetic, however, and keen to do the best they could under the circumstances.
Not a place for anyone wanting the high life, or entertainment, but fine for a relaxing few days at a slow pace."
- Travel date: Thu 2nd of June 2005
"we stayed at the royal for two nights Saturday/Sunday 19th/20th March 2005.
Having stopped here about three years ago when the rooms were very basic and badly needed a face lift,we didn,t know what to expect this time.
On our last visit to the resort we stopped at the grand hotel round the corner ( never again what a pig sty).
The rooms have all been refurnished to a high standard with everything you would expect in them ( including a trouser press,hairdryer,tea & coffee)
Meals were very good with a good choice of six starters,main course and sweets to pick from.Service was a bit slow on the sunday night.
Spent Sunday afternoon in the small swimming pool,sauna and steam room
which was nice to relax in for a couple of hours.
Parking is in the NCP carpark a few minutes walk away which is not that expensive as the hotel stamps your parking ticket which allows you 50% discount.
If you are looking for a quiet weekend away the royal is a beautiful hotel with a fantastic staircase that hits you as soon as you walk through the doors with a lovely dining area and lounge/bar area to relax at night situated right in the middle of town"
- Travel date: Mon 4th of April 2005
"My single room was TINY, as was the bathroom.... almost burned myself on the heated towel rail several times. Overpriced for what was on offer.
Breakfasts excellent, but dinners disappointing: fancy descriptions on menu for what was mediocre, institutionalised cooking (with highly over-priced wines).
Restaurant manager Tim Collins did his best to make all guests feel welcome: thank you Tim.
Rest of staff impersonal in the extreme.
Shall not stay there again: taxi driver recommends Biederbeckers or Castle!!"
- Travel date: Sun 3rd of April 2005
Parking a joke
"Found the hotel reasonable, although on 5th floor lifts were slow; food was average, the staff attentive and helpful in the extreme; but the worst aspect was parking having to go overnight in a NCP site which is some way from the hotel (Â£4.50 per 24hr at March 2005). Almost got a parking ticket when bringing care back to hotel to load up."
- Travel date: Wed 30th of March 2005
Grandeur and Style with a smile
"As a family we have visited The Royal for years now and love the beautiful staircases and chandeliers, now the rooms have been re-furbished they are of the standard you would expect from such a classy hotel! Room 505 is ideal for a family stay with excellent views over the beach and harbour. The coach parties do get in the way at breakfast time (sorry!), the restaurant manager Tim always looks after us well in the evenings and is always willing to accommodate us. The Ladies on the first floor is a real eye opener and only encourages us ladies to go!"
- Travel date: Fri 18th of February 2005
"On arrival very confusing had to unload car then go find parking. Was given no directions to room so unsure what lift to use. Room was some what clean but so hot . Eventually opened window but was worried as there was a big crack running down the bottom of it. Was nice to have a bath and shower but seeing other peoples hair.... on floor not nice. Outlook of room awful and some sort of extractor that kicked in every night very noisy. Beds were so hard couldn't sleep asked at reception and was offered an extra quilt to put underneath. They were so thin didn't make a difference. Found if you did have a complaint no one seemed to want to know. Friendly when you checked in after that forget it. The saving grace for us was the friendly bar staff Thomas and Dan but that's about it. Waited for entertainment then had an hour and then finished by 9.30. Scarborough is lovely but feel the hotel lacking big style. Feel like its trying to live by the grandeur of reception area but the hotel is tired and needs lots of work and walking through corridors where lots of items have just been dumped. Sorry but never came away from holiday feeling refreshed just came home with a very bad back and tired from lack of sleep. Needs some very large upgrades at this hotel in terms of maintenance and customer service."
- Travel date: Sun 25th of September 2016