10 Traveller reviews from Holiday Watchdog
"When we arrived at the New Southlands Hotel we were immediatley impressed by the decor and cleanliness. All the staff were friendly and 'eager to please' our requirements. Special mentions: Eddie (Restaurant), Ruth (Manager) Pam (Reception) and Ema (Bar).
The food was of a good quality and more than ample; in particular the evening meals had a wide choice and were cooked to perfection.
The bedroom was spacious and cleaned on a daily basis.
The entertainement was brilliant (Pianist/singer) and I have only ever heard Hank Marvin play guitar as good as Dave Davis (Compere/singer/guitarits). Superb.
We highly recommenf this jewel of a hotel."
- Travel date: Sat 17th of April 2010
Highly un reccomendable - avoid
"On arrival we noticed a strange smell, which staff stated had been noted by other guests on the third floor. This was stronger on the second floor and was akin to the smell of decay and grease, yes that bad. So much so that we bought a tin of Oust from Tesco's. The room also had another smell, a bit chloric, but above this we found the rooms had not been improved in a decade. Tacky damaged 70's furniture, dust covered wardrobe, a bed that sagged, a bed base thread bare, appalling lighting, a cut down blanket for bedding, a warped hardboard bath panel, broken shower rings, a nasty plastic shower curtain, peeling and cracked worktop and bedside units. Truly awful at any price.
The meals were average and dissapointing. A gammon steak not much thicker than a rasher of bacon, a pork loin with less taste than cardboard. I would have been dissapointed if I had cooked these meals and I am no chef.
Highly unreccomendable, overly expensive. I have not been in such a bad hotel as this one anywhere especially at the price."
- Travel date: Fri 26th of March 2010
What a shame they can't keep their promises
"This hotel was chosen because it was the one hotel in Scarborough which offerred a particular, and vital, dietary requirement. My mother, aged 91 can only eat gluten free food - and this was said to be no problem when we booked for a three day break with Shearings. The hotel is loveley, rooms excellent and location is spot-on - but the service, for the one thing that was vital to having a good relaxing break was dreadful. From breakfast on Day One - no suitable bread/cereal, through to being bought fish at dinner time with ordinary breadcrumbs on day 3 - the complete lack of interest or care for this elderly resident was apparent. Despite requests at every meal, they were completely unable to acquire the food we needed. The holiday was spoiled because of it. I wrote to the hotel , and eventually got a reply 6 weeks later saying that Shearings couldn;t guarantee any dietary needs. SO beware - if you have even the most common of dieary requirements - avoid this hotel, and don't believe what Shearinngs say in their catalogue"
- Travel date: Sun 20th of September 2009
"I stayed here for 4 nights with my partner. I understand that at the time the hotel was undergoing a refurbishment and we were staying in an unrefurbished room.
The hotel is well located being a 15 minute walk from the railway station and main town centre, and only 5 minutes from the cliff top.
Our room, though large, was rather out of date with the furnishings being a little tired and the bathroom could have done with quite a lot of up dating. However it was clean which is the main thing.
The food was ok. The portion size was rather stingy to say the least, and after dinner I felt like a trip to the local fish and chip shop! (I am not a huge eater by the way)
The hotel bar was nicely decorated and so was the main lobby and eating room. The staff were friendly and helpful. Entertainment was laid on most nights, we didn't really watch it as it wasn't our cup of tea, but the other guests seemed to enjoy it. We either sat in the bar or went to Weatherspoons.
Overall, a nice hotel, friendly staff and after the refurbishment is completed the rooms should be great. The only down side being the food portions."
- Travel date: Wed 9th of September 2009
Why So Hot
"We stayed for a long weekend at this Hotel in July. We found the Hotel lovely, our Room was spacious and clean with a large bathroom, we had clean linen every day and plenty of tea coffee etc. left each day. The Dining Room, Bar and Lounge were both clean and served excellent food and drink at reasonable prices. The only issue we had any concern about was the temperature, everywhere was so hot even our room, the choice at night was bake or be kept awake by the seagulls if you left the window open.
This would be a great place to stay if they just turned the thermostat down and surely this would save money and the environment."
- Travel date: Wed 26th of August 2009
Excellent Hotel no faults
"Stayed at this hotel for four nights. Absolutley outstanding, quick service, friendly staff, clean rooms and great entertainmaint. Only about a 2 min walk up the the cliff lift that takes you down to the spa complex and beach. Meals were lovely, somthing for everyone even a kids menue. After reading some other rewiews I didnt think this hotel would be very godd but i was definitely wrong it was brilliant. Reception very good and quick, really nice beds, shower was lovely and warm straight away and the telivision had a great signal.
I would recomend this hotel for anyone who wants to stay in Scarbourough for a reasonable price."
- Travel date: Mon 10th of August 2009
Good Value (Provided you upgrade your room)
"This is a Shearings hotel which has undergone quite a bit of effective refurbishment in the public areas and also some of the bedrooms. First impressions are very good - it has a good sized car park and the reception and public areas are spacious, clean and bright.
We had paid for an upgrade room which I have to say was very nice and provided what I feel most would regard these days as what they would expect, but for a standard rate. We heard some moans from others about the standard of their room. Biggest problem with our room was that noise travelled very easily between the partition walls and being an older hotel it is plagued with creaky floors - more so than many I've stayed in. So plenty of background noise until people had settled down for the night.
Entertainment was reasonably good.
The food was typical Shearings (those who use them regularly will know what we mean) - so basically a reasonably good three course meal with a basic choice of three options for each course. However, it was possible to order a couple of alternative meals at an extra cost although there was little variety.
The hotel is positioned high on the Southern side of the town (but has no sea views). It is however only a 3 minute walk to the cliff top where (for those who need it) there is a lift to the promenade (which rather helpfully runs until late evening for the journey back up). Its a nice (sometimes steep) walk down however for those who don't mind the stroll. Also a pleasant walk in a Southerly direction along the cliff top where there are some nice gardens and the building used for the filming of The Royal on TV.
Overall good value for money."
- Travel date: Fri 24th of July 2009
"stayed here as part of a shearings coach holiday.
Hotel is branded as coast and country - 3 star standard ?
Ground floor and some rooms refurbished (extra charge for these)
i had standard single -room very hot -window fixed so that you could not open it fully,
bed had seen better days,hardly any wardrobe space. Dodgy and noisy plumbing in
shower room -also had cracked basin.Treated as 2nd class citzen in restaurant -
always kept waiting for a table-despite already booked.-pushed aside for Couples.
Food served luke warm.long waits between courses watered down fruit juice and not very hot tea and coffee-Menu same at previous shearings hotel-thought things would have been better. nothing special."
- Travel date: Sat 11th of July 2009
First time will not be the last
"Just had three nights at The New Southlands Hotel, the welcome we recieved was very warm and freindly andthis set the scene for the weekend as all the staff worked hard to make our stay enjoyable.The restaurant staff were efficient and friendly but a special mention to sarah who worked her little socks off but was always cheerful and efficient.
Daniel Defoe was a charm and we could have watched him all night his quiz was great.
The bedroom was small but clean and warm as was the rest of the hotel.GREAT VALUE FOR MONEY"
- Travel date: Sun 24th of May 2009
A great value long weekend
"We were on a 3-day self-drive break booked online, at short notice, in response to Shearings press ads. On arrival the car park was full up, however the hotel reception gave me a pass which enabled me to park our car on local streets without charge and without fear of a ticket. The next day spaces in the hotel car park became available. The standard of service was excellent, all the staff we met were caring and friendly. Our room (superior at extra cost) and facilities were clean and comfortable. Very good digital flatscreen TV. We were slightly apprehensive about the food, but can only say that, while not cordon bleu, it was of a high standard. The sirloin steak I had on the night we arrived was first class, as were all our breakfasts. Service in the restaurant was swift, efficient and friendly. Bar service was good, as were the promotional offers on wine and spirits. This was my second visit to Scarborough in 30+ years, and made me wonder why we had stayed away for so long! We will come back, and would also be willing to try some of Shearings other hotels in expectation of a similarly fine experience."
- Travel date: Tue 14th of April 2009