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Reviews summary

4
Good
3020 reviews
Brilliant
1508
Good
1026
Average
323
Poor
102
Awful
61
  • 5 room
  • 5 beach
  • 5 service
  • 5 value
  • 5 food
  • 5 cleanliness
  • 5 location

14 Traveller reviews from Holiday Watchdog

Excellent

5
Brilliant
by
Reviewed 11th September 2012

"Stayed here for bed and breakfast...what a lovely clean hotel I felt I was in first class, freindly staff great food excellent chioce...well recomend it, bathroom was first class!! Would go back just for the experience !!"

Holiday details

  • Travel date: 11th September 2012
  • 5 Location
  • 5 Beach
  • 5 Room
  • 5 Service
  • 5 Value
  • 5 Food
  • 5 Cleanliness

Only just got back and I thought that th...

5
Brilliant
by
Reviewed 12th August 2008

"Only just got back and I thought that the hotel, the cleanliness the food and the staff were absolutly fablulous, the pools were wonderful and the mix of Polish, Russian, German, Franch and Egyptian guests seemed to work so well. It is a quiet resort so if you want wall to wall English, chips and discos-go to Spain. One word of warning is that you will need shoes for the sea-also the diving centre was not open due to 'problem with the manager' best check if that is what you want to do."

Holiday details

  • Travel date: 12th August 2008

I called Room Service for 2 pints of Ste...

1
Awful
by
Reviewed 12th August 2008

"I called Room Service for 2 pints of Stella. I was advised to use the Mini Bar, but it was almost empty and the previous guests had left things in it, such as areoplane tickets. He gave me two bottles of warm Peroni. As they were both warm, I said I would prefer the Stella from Room Service. He sighed and looked annoyed, but finally agreed to get them. I was told "I don’t normally get orders during the day" and "Don’t worry, I have a drinking problem too" and asked "Do we sell stella here?" . He brought the drinks which were spilling all over the tray & told me that the hotel did not sell Stella, so he had got us 2 pints of Bud instead. He poured the spillages in my bathroom sink & asked me for £5:70. I asked if I could charge it to the room, he said I could not, even though I had preauthorised a credit card to my room. I was charged for items I did not have from the mini bar. When I wrote to the manager, finally 9 months later he responded “We still will not be offering a refund for the consumed minibar items” Not even an apology!!!! "

Holiday details

  • Travel date: 12th August 2008

I was pleasantly surprised by how nice t...

5
Brilliant
by
Reviewed 12th October 2006

"I was pleasantly surprised by how nice this hotel was. I knew it had won awards for its service but it really lived up to its reputation. Decided to go for a quick break and it was thoroughly enjoyable. The hotel itself was lovely, the rooms were equipped with everything we needed and I thought the Harbour Club was an added bonus, really loved relaxing in the hot tub and having a steam before going out."

Holiday details

  • Travel date: 12th October 2006

unimpressed by service

3
Average
by
Reviewed 16th November 2012

"A group of 9 stayed. We paid £140 per room. We arrived at 3.30pm and were told that one of the rooms was not ready as house keeping were still in there. (Check in is allowed from 2pm)No apology for this inconvenience. We were just told to come back later. We put our bags in 1 room and left for a wander round the centre (extremely busy). The rooms were a decent size with a nice en suite. Blacked out curtains were great and kept the room dark up until my partner got out of bed at 11.30am. Check out was a nightmare. This process took us 40 minutes. They had put us in the wrong rooms and were trying to get us to pay for things we hadn't even used such as minibar and breakfast. (£50 extras) The fact it took them 40 minutes to sort out the invoices was a joke for a 4star hotel. The lady even left us in the middle of sorting this out to go and deal with another customer complaint. To sum up: Positives: was a nice clean hotel. good sized rooms with a nice view over river. Check out not until 12pm. Location was definitley the best point Negatives: service provided by staff at reception very disappointing. Not quite worth the money despite the location being ideal."

Holiday details

  • Travel date: 1st October 2006

Great Staff

5
Brilliant
by
Reviewed 16th November 2012

"My wife and I stayed for 1 night during the Matthew St Festival and found the hotel, especially the staff, excellent. Our room, although booked as non-smoking, had a smell of tobacco and I found a fag had been stubbed out in one of the water drinking glasses but when we mentioned this to reception, they immediately dispatched a cleaning team to freshen up the room. The staff on the whole were excellent especially at the front desk and in the health club. Mind you the Liverpudlians are incredibly warm and friendly which is so refreshing as I normally live in London so appreciate the natural warmth of northeners. Oh and the breakfast was probaly the best I've had in a hotel - the lady frying the eggs knew how to do cook a proper fried egg! Marvellous!"

Holiday details

  • Travel date: 28th August 2006

Absolutely great hotel!!

5
Brilliant
by
Reviewed 15th November 2012

"Out of my whole stay in england this is by far my favourite hotel. it was just great. i stayed with my family and just loved it! the outside was very well kept and well presented and looked very fancy. the reception is just lovely. it is large , open and very modern and the staff were very friendly. the bar is extremely nice and you get a free bowl of a variety of nuts!!! although the coffee is quite expensive. the elevators and hallways to the rooms are very warm and welcoming . the rooms are very cosy , warm and attractive. all facilities are there with excellents bathrooms, the rooms are clean and you get complementary chocolates and bottles of water aswell as a bathrobe. the leisure facilities are brilliant . everything is as clean as clean could be. the pool is lovely as well as the jacuzzi , steam room and sauna. and finally ,,, the breakfast was the best i had on that stay . everything was well laid out ,, they had cereal , fruit , youghurts , hot food , breads , pastries etc...... ( try the scrambled egg !!!!!! )"

Holiday details

  • Travel date: 14th August 2006

Fabulous hotel!! Friendly staff! Would stay again & again. The best!!!

5
Brilliant
by
Reviewed 15th November 2012

"This was the best hotel I stayed at during my 11 day tour of the United Kingdom. The hotel was immaculate and the staff was so friendly and helpful. I felt that they truly went out of their way to ensure my stay was pleasant. It was so nice to be in a hotel where everything seemed new and clean. The room was big and bright. The location was perfect. Very close to Albert Dock and the subway station. I can't begin to tell you what a delight my stay at the Crowne Plaza in Liverpool was!!"

Holiday details

  • Travel date: 30th July 2006

Great family break

4
Good
by
Reviewed 24th October 2012

"We stayed in a family room during the recent half term break. Central location opposite the Liver Building, fronting the docks. Leisure facilities brilliant - the children (age 12 and 10) loved the pool, sauna, steam room and spa. Restaurant first class with excellent,friendly service. Dinner (2 course) bed and breakfast £160 per ROOM per night excellent value. Highly recommend."

Holiday details

  • Travel date: 18th June 2006

a number of stays, all good

5
Brilliant
by
Reviewed 22nd November 2012

"I stayed at this hotel on a number of occasions in May/June 2006. Shortest stay was one night, longest 3 nights. All stays were £101 (advance purchase rate) a night, booked on Priorityclub. The rooms were uniformly good - most of my stays were in 4th floor rooms with river views. These rooms do have larger windows than room on the other floors. One stay on the 3rd floor, to compensate for the smaller window (!), this room had a plasma TV and DVD player, as well as a full desk. Excellent staff and location as well, recommended"

Holiday details

  • Travel date: 6th June 2006

Clean and Friendly

5
Brilliant
by
Reviewed 22nd November 2012

"I stayed overnight on business at a price of £119 B&B. The hotel is spotlessly clean, I booked non-smoking and the room did not appear to have been smoked in previously, staff are really friendly and helpful, TV has terrestrial and Sky Sports channels, movies at a cost. the pool and gym facilities looked great although I did not use them, the breakfast was superb, and the location really central, just a short taxi ride away from the nightlife. I would not hesitate to return. I cannot comment on car parking as I did not have one."

Holiday details

  • Travel date: 27th May 2006

Top quality

5
Brilliant
by
Reviewed 11th November 2012

"I stayed for one night mid-week. I had stayed on one previous occasion. Although not cheap (£140 bed and breakfast, plus as people have noted £5 for parking) I could not fault this hotel in any respect. It is spotlessly clean and well maintained. The restaurant is excellent. The breakfast is, in my opinion, without equal. Above all it is the consistent friendliness, efficiency and attentiveness of the staff that stands out. I would recommend this hotel without any hesitation at all. I noticed that Malmaison are building next door, but I just cannot see how they can hope to offer any serious competition in terms of quality."

Holiday details

  • Travel date: 21st May 2006
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Hotels near Crowne Plaza Liverpool City Centre

Top traveller tips for Crowne Plaza Liverpool City Centre

  • by Maria salter

    "Great veiw of River Mersey and Liver buildings"

Crowne Plaza Liverpool City Centre is also called

  • Crowne Plaza Liverpool Hotel
  • liverpool crowne plaza

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