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Guest room

Reviews summary

4
Good
4062 reviews
Brilliant
3063
Good
789
Average
135
Poor
47
Awful
28

14 Traveller reviews from Holiday Watchdog

Very good location, close to Kensingtn g...

2
Poor
by
Reviewed 26th April 2008

"Very good location, close to Kensingtn gardens, Imperial College, Harrods, Victoria and Albert Museum, metro station Staff were really helpful and efficient. Did not like the room. Old rug, small and squeaky beds, wallpaper in bad shape. Taking showers was quite an experience: I imagine that is what diving in the artic should feel like. The other option was getting third degree burns. In May 2008 I will be going back to London, but will keep a safe distance from the Kensington Grosvernor Hotel. I advise you to do the same."

Holiday details

  • Travel date: 26th April 2008

Great location, literally seconds from t...

4
Good
by
Reviewed 9th August 2007

"Great location, literally seconds from the tube, and plenty of good restaurants within walking distance. I would echo other comments I read about the decor, pretty tired and the rooms are basic (and somewhat small), but it does have everything you need. Breakfast was really good - plenty of choice and lots of it! As a woman who travels alone, safety is also important, this hotel felt very secure. I have tried a lot of similar priced hotels in London and have to say this is one of the best value for money - I would definitely stay there again. "

Holiday details

  • Travel date: 9th August 2007

This hotel is within 200 yds from South ...

5
Brilliant
by
Reviewed 21st September 2006

"This hotel is within 200 yds from South Kensington tube station, which makes it an ideal spot for travelling round London using the underground. On arrival the reception staff were very helpful and courteous. We were allocated room 508 on the top floor of the hotel (2 lifts). The room was very clean and spacious with a bedroom, full bathroom plus a separate lounge area with sofas a TV and stereo, coffee and tea making facilities, wireless internet connection ( at a small charge) air conditioning and a very large balcony. We were very impressed by the standard of the room and the cleanliness. It was bed and breakfast, the breakfast was continental but included scrambled eggs, sausage, beans ETC, if that’s what you wanted, and it was served buffet style so you could fill up with a good breakfast before setting off sightseeing in London. The hotel also has a comfortable bar area which was nice at night time to sit and have a couple of drinks and plan the next day’s events. We were very impressed by the hotel and the staff and would not hesitate to stay here again. The position of the Grosvenor Kensington is ideal for the Natural History museum, Victoria and Albert Museum, both about 5 mins walk, then there is Kensington Palace and gardens about 15 mins walk, Harrods is also within walking distance from the hotel. The reception staff are there to advice on trips out and book tickets if you require them, We stayed for 3 nights and it was very reasonably priced. We did the sightseeing trips, and a show (stomp) very highly recommended, and used the tube to get around. I am not keen at all on travelling using the underground but that is just me as I get claustrophobic. It is a quick and cheap means of transport. All in all we had a fantastic few days in London and really enjoyed our stay at the Grosvernor Kensington. We will be going again and staying at the same hotel. "

Holiday details

  • Travel date: 21st September 2006

Desperate Travellers Only!

1
Awful
by
Reviewed 3rd December 2012

"Prior to Christmas 2005 I spent a forgettable 5 nights at this hotel. Initially reception staff(later identified as the hotel manager) were very pleasant however this was soon to change when I asked that problems I was incurring be corrected. The double room was small but clean though at times incredibly stuffy. The most dangerous aspect of this trip was that on trying to use the shower what was initially temperate water became hot and boiling - the only saving factor from significant burns being that immediatly following was freezing cold water. I spoke to reception regarding this and was told that there was a problem with the boiler that was being fixed. On day two the same problem however the man at reception had no knowledge of a broken boiler but suggested to me that as there was a bath in the unit I should use that! This problem was never corrected and I along with others that were complaining at reception were treated with total disdain - we were fortunate that we were allowed to stay there appeared to be the atttitude! Continental Breakfast - inclusive in my room price - was an interesting problem. Pots of tea are made all at one time at the start of the morning so become significantly cold. When I asked fro a hot cup of tea this was never produced. A full English breakfast was advertised on all tables however on enquiring on 2 days I was told there was no cook available so I didn't try again. Breakfast content varied - on some days cheese and meat, others cheese or meat only and again others neither.Tablecloths were not changed daily - obvious by the fact that I had spilt tea on one day and made the mistake of sitting at the same dirty table the next day. I was in London for a business trip and so was anticipating that I would receive messages pertaining to my meeting times etc. I constantly checked the message system on the TV and on two occassions asked at reception for faxes or messages.Always there were none. Imagine my surprise therfore when I was checking out to be asked if I had received my messages! Further investigation informed me that they had arrived 3 days earlier and maybe the TV system is broken. This of course doesn't explain why the receptionist could never find them.It certainly explained why the person I was due to meet never arrived! This is a beautiful old hotel that could so easily be a delight to stay in but with the attitude of staff and the ongoing problems one would have to be desperate to stay there again."

Holiday details

  • Travel date: 5th January 2006

dreadful hotel

1
Awful
by
Reviewed 14th November 2012

"I chose to stay in this hotel as it fitted my criteria of being close to a tube station on the picadilly line(easy access to and from the airport). Bad mistake!! Although it looked nice in the photos, the room I had was small, dark and depressing, with very dated decor. The toilet would not stop flushing, there was no instructions on how to use the phone or the television, the remote had no markings, which made it's use impossible, but worst of all - when I got in the shower the water would send out blasts of boiling hot water every 30 seconds or so. My friend who was there with me in a different room had the same problem, but her shower was over the bath, so when she jumped out of the way of the hot blast, she slipped in the bath and fell. When I complained about this at checkout they didn't really seem to care. The only good point of this hotel other than it's convenient location was the breakfast, which was of a good standard compared to other London hotels I have stayed in. My advice would be - find somewhere else!!!"

Holiday details

  • Travel date: 23rd December 2005

Simply Appaling

2
Poor
by
Reviewed 5th November 2012

"Our most appaling hotel experience ever. The management and staff of this hotel clearly believe their function is to give orders to guests and make sure guests abide by rules that suit the management rather than guests. This is a run down, tired hotel which obviously had no money spent on it in decades. The management and staff are all foreign and have an attitude that they are doing guests a favour by allowing them to stay in their hotel. Rooms are falling apart - both bath taps fell right off on the first touch. There is a very fancy air con facility that to best of staff knowledge has never worked. Restuarant staff are friendly but never managed to get a single order right first time. Beware those guests who change their dates and advise the Hotel in advance. Twice we witnessed harrassed guests at the reception counter being told that the hotel had never received the notification and the guests would be charged for their original dates. (These are only two examples of many arguments witnessed at reception) In both cases the guests produced proof of their mails. In one case the manageress said she would charge the guest credit card (which had already been swiped for authorisation) anyway as she was sure the mail had never been received. Room key cards are always only valid for a day and you will have to get your card 'renewed' at reception every day. The concierge handles the reception duty most of the time and can be relied upon to inform you that he is doing you a favour by serving you as it is not his job. Management attitude can be best described as 'policing' Customer service is not part of their remit. I only wish we had read the reviews on this site before choosing this hotel. What a disaster - you have been warned!"

Holiday details

  • Travel date: 23rd October 2005

good value, excellent position

4
Good
by
Reviewed 14th November 2012

"We stayed for a weekend and found the hotel to be pleasant and very good value for money. The position is ideal for sightseeing - very near to South Ken Underground, 5 minutes walk from the Science Museum and V & A, 10 minutes from Kensington Gardens/Hyde Park. Staff were pleasant, our room and bathroom were clean and cheerful, the bed was large and comfortable. the shower was fine. No problems at all and very good at £69 for two in Central London. We'll return."

Holiday details

  • Travel date: 17th October 2005

Hotel from hell! Never ever again!!!!

2
Poor
by
Reviewed 11th November 2012

"I am an American tourist visiting London for the first time. We were all really excited about our visit but this very quickly turned into a nightmare. First of all we checked into a four star hotel booked through hotels. called the Grosvenor Kensington Hotel. We were surprised when the taxi-driver who had been driving for 20 years did not even know the hotel or its location. Finally, we found the hotel and from the outside, it looked quite nice. My friend and I had a lot of luggage and, upon arrival, went to the front desk for assistance and asked for a bell boy. The girl at the desk told us that she was the only person on duty and that we would have to bring in our own luggage. After a struggle up eight steps to get to the lobby, we were totally exhausted. We found the elevator which was so small that we had to take four trips to get the luggage to our hotel room. Exhausted and frustrated we put the security key into the door only to find that the electronic lock would not open. Once again, we returned to the front desk in order to have to card activated. Finally we got into our room only to find that the hotel room did not compare with the photographs that advertised the hotel and its facilities. The bed-spreads and the curtains totally clashed - they definitely needed a new interior designer! We decided to take a shower only to find that it would not shut off. Finally we got it closed off. Going to bed was another nightmare. The supposed fluffy pillows were as flat as pancakes. We called reception and asked to two pillows to be sent up and she asked me to come downstairs and collect them myself. But being exhausted from the journey to London and the escapade getting luggage up the stairs, we declined. The first morning we thought we would start the day off early and, in an American tradition, wanted to have a cup of freshly brewed coffee. At 6:55 a.m. we made our way to the breakfast room only to find that it was locked and that there was no member of staff in sight - and we certainly didn't smell any coffee brewing! Disgusted with the whole ordeal, we decided to eat out. When we returned later that evening, after a very tiring guided tour of the city, we decided to go to our room - still no pillows - and the room was very hot. I decided to make some fresh tea as there were cups and an electric kettle there. There was no water, no milk and no refrigerator for milk. I really wanted a cup of tea and took a short trip to the local grocery store in order to buy tea supplies including bottle water. I returned to the hotel and put water in the kettle only to find there was no plug socket to plug the kettle into. I finally ended up boiling the kettle ont op of the TV set. The next evening we returned early in order to rest because we were going to have an early start the next day. The room was very hot. We called reception because we couldn;t open the window and there seemed to be no air conditioning unit or switch. We kindly asked if they could send us up a fan only to be told that they didn't have one. After an hour, we called downstairs to ask how we could rent a movie on the TV as the channels were very limited - only four stations! The reception apologised and let us know that it was broken. On the morning of our final departure, again we called for help with our baggage and again the girl told us that she was the only one on duty. The funny thing was that the hotel had the audacity to leave a comment card by our bedside and that it why we are writing to you. We couldn't recommend this hotel to ANYONE - this was supposed to be a four star hotel! I wouldn't even rate this hotel a one star! During our visit, many of the other guests were complaining to reception so we are not the only guests to have felt this way."

Holiday details

  • Travel date: 22nd September 2005

Worst hotel experience ever .. what a ripoff!!

1
Awful
by
Reviewed 12th December 2012

"We decided to stay at the Grosvenor hotel based on customer reviews, some of the polished photos you see and the huge price drop they claimed to have through 'HotelClub'. Apparently they were one of the recommended hotels indicating their full rate as £248 per night for a double whereas the offer gave us a rate of £69 per night plus breakfast. Sounds great, doesn't it? And another thing they were classified as a 4 star hotel. Upon arrival (around 12:30pm) we were told to wait until 2pm because that's when they do their check-in. We asked what to do with our luggage and they directed us to a room in which we were supposed to stash our bags until 2 - no valueables should by left because everyone can go into that room, nobody checks if you're taking your bags or someone else's. Don't expect anyone to carry your bags they don't do that - surprising for a 4 star as they claim to be. After arriving in our destined bedroom we found that we had room for 4 people - one double bed and one bunkbed. The size was ok but the shape was awkward, very basic and shabby - to be fair they did try to be clean but I thought their efforts weren't good enough. It was a warm day so after looking for air-conditioning (there is none) we opened one of the two windows, but we couldn't get a draft since the other window was blocked by the bunkbed. In the evening we enquired about room-service and the inhouse restaurant and found out that they only do breakfast and there is no room-service, we were advised to shop at a nearby shop that's open 24 hours for our food supplies unless we wanted a restaurant. So got some basics from the store and were stuck because there is no fridge to put them in. By the way did I mention that the remote control didn't work? And there are only the 5 basic channels in addition to one blurred payperview channel. The first night went by and it was fine, we decided to go down for breakfast first and then shower but found that there was no shampoo in the bathroom so we planned another trip to the store after breakfast. The bathroom was a good size but had cracked tiles and the toilet constantly flushed on its own, but the shower that is the jewel in the crown. I adjusted the water temperature before I turned on the shower and only found that it dripped down the wall. The only way I could get enough pressure was by increasing the hot water to the point where I burn my skin. I decided to give up on that and started to fill the small glass with water and shower in this way- very third world! We had some plans so went out. When we came back we requested a change of room because of the shower. We were asked if the room was cleaned or not. If it wasn't then we wouldn't be able to do so. We went up to check only to find that the key card didn't open the door. We went down and found lots of people with the same problem. (this will happen everyday) The receptionist renewed the key's code and we went up. I called him to say that the room was clean and he asked me to come down to collect two keys for two rooms (great service) he asked us to check those two rooms and decide which one we wanted. The first one was directed to the back and was extremely noisy because there was a school at the back. And the other was directed to the main street but at least the water pressure was right. We decided to take this one. So I had to return the other key and we went about gathering our belongings and carrying them up to the new room. In the evening we opened the window to get some air – the room was stuffy. That night was one of the worst I experienced. We closed the window because of the noise from the street, traffic doesn’t stop ever with busses and taxis constantly on the go. This meant that we were suffocating with the heat. We got up for a cold shower twice just to cool down but it wasn’t enough. We eventually opened the window but we couldn’t sleep. When we left the hotel that morning we asked for a fan and the receptionist told us that he will check if they still have any. When we returned in the evening he told us that he didn’t find any. The outrageous thing was that they only owned 10 fans and they were all used by other guests! How can a hotel this big with no air-conditioning have only 10 fans? How did we sleep that night? Barely. We bought some ice and I started putting ice cubes in the bed to cool us down, we decided to take the noise from the street and sprayed ourselves constantly with water. Now lets get back to cleanliness, although our sheets were changed everyday the pillowcases had grease marks on them, not small insignificant ones but big blotches. I used another pillow for one night hoping to get a clean one tomorrow but we got more dirty ones. You might also want to check out the head boards. They are wooden so can be wiped easily but they actually had a thick layer of grime on them. Yuck. Never again with I stay there. I don’t recommend that anyone else does either. Everything I wrote is the truth, so judge for yourself."

Holiday details

  • Travel date: 15th September 2005

very happy of my stay

4
Good
by
Reviewed 3rd December 2012

"I'm very happy of my stay in this hotel. We had a spacious room (I had never got a room like that), the personnel was very pleasant. The price was very reasonable for this type of room. Next time, I will stay in the same hotel!!!"

Holiday details

  • Travel date: 8th September 2005

We decided to stay at the Grosvenor hote...

1
Awful
by
Reviewed 31st August 2005

"We decided to stay at the Grosvenor hotel based on customer reviews, some of the polished photos you see and the huge price drop they claimed to have through 'HotelClub'. Apparently they were one of the recommended hotels indicating their full rate as £248 per night for a double whereas the offer gave us a rate of £69 per night plus breakfast. Sounds great, doesn’t it? And another thing they were classified as a 4 star hotel. Upon arrival (around 12:30pm) we were told to wait until 2pm because that’s when they do their check-in. We asked what to do with our luggage and they directed us to a room in which we were supposed to stash our bags until 2 - no valuables should by left because everyone can go into that room, nobody checks if you're taking your bags or someone else’s. Don’t expect anyone to carry your bags they don’t do that - surprising for a 4 star as they claim to be. After arriving in our destined bedroom we found that we had room for 4 people - one double bed and one bunk bed. The size was ok but the shape was awkward, very basic and shabby - to be fair they did try to be clean but I thought their efforts weren’t good enough. It was a warm day so after looking for air-conditioning (there is none) we opened one of the two windows, but we couldn’t get a draft since the other window was blocked by the bunk bed. In the evening we enquired about room-service and the in-house restaurant and found out that they only do breakfast and there is no room-service, we were advised to shop at a nearby shop that’s open 24 hours for our food supplies unless we wanted a restaurant. So got some basics from the store and were stuck because there is no fridge to put them in. By the way did I mention that the remote control didn’t work? And there are only the 5 basic channels in addition to one blurred pay perview channel. The first night went by and it was fine, we decided to go down for breakfast first and then shower but found that there was no shampoo in the bathroom so we planned another trip to the store after breakfast. The bathroom was a good size but had cracked tiles and the toilet constantly flushed on its own, but the shower that is the jewel in the crown. I adjusted the water temperature before I turned on the shower and only found that it dripped down the wall. The only way I could get enough pressure was by increasing the hot water to the point where I burn my skin. I decided to give up on that and started to fill the small glass with water and shower in this way- very third world! We had some plans so went out. When we came back we requested a change of room because of the shower. We were asked if the room was cleaned or not. If it wasn’t then we wouldn’t be able to do so. We went up to check only to find that the key card didn’t open the door. We went down and found lots of people with the same problem. The receptionist renewed the key’s code and we went up. I called him to say that the room was clean and he asked me to come down to collect two keys for two rooms (great service) he asked us to check those two rooms and decide which one we wanted. The first one was directed to the back and was extremely noisy because there was a school at the back. And the other was directed to the main street but at least the water pressure was right. We decided to take this one. So I had to return the other key and we went about gathering our belongings and carrying them up to the new room. In the evening we opened the window to get some air – the room was stuffy. That night was one of the worst I experienced. We closed the window because of the noise from the street, traffic doesn’t stop ever with busses and taxis constantly on the go. This meant that we were suffocating with the heat. We got up for a cold shower twice just to cool down but it wasn’t enough. We eventually opened the window but we couldn’t sleep. When we left the hotel that morning we asked for a fan and the receptionist told us that he will check if they still have any. When we returned in the evening he told us that he didn’t find any. The outrageous thing was that they only owned 10 fans and they were all used by other guests! How can a hotel this big with no air-conditioning have only 10 fans? How did we sleep that night? Barely. We bought some ice and I started putting ice cubes in the bed to cool us down, we decided to take the noise from the street and sprayed ourselves constantly with water. Now lets get back to cleanliness, although our sheets were changed everyday the pillowcases had grease marks on them, not small insignificant ones but big blotches. I used another pillow for one night hoping to get a clean one tomorrow but we got more dirty ones. You might also want to check out the head boards. They are wooden so can be wiped easily but they actually had a thick layer of grime on them. Yuck. Never again with I stay there. I don’t recommend that anyone else does either. Everything I wrote is the truth, so judge for yourself. "

Holiday details

  • Travel date: 31st August 2005

It Was Just ok

1
Awful
by
Reviewed 23rd October 2012

"We arrived in London after a long flight from Tampa, Florida..we could not check in until 2p.m. so were allowed to store our baggage in a holding room (not locked..anyone could have taken anything). We had to walk around for several hours until we could get in the room The room was just adequate..clean..no air!!! very small...the coffee pot which is just a pot that heats hot water did not work..we called about this and it was never replaced or fixed. The door knob in the bathroom kept coming off. They have a complimentary breakfast which we found was not included in the cost of our room but we were offered coffee or tea in the dining area because of our inconvenience. We both agreed that we would not stay here again...at a cost over $100 definitely not...when I think of the room we could have stayed in in the US for that money it is just amazing."

Holiday details

  • Travel date: 26th August 2005
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Hotels near The Ampersand Hotel

The Ampersand Hotel is also called

  • Grosvenor Kensington Hotel
  • Kensington Moat House Hotel
  • hotel grosvenor kensington

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