St. Ermin's Hotel, Autograph Collection

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Reviews summary

4
Good
6861 reviews
Brilliant
4786
Good
1604
Average
311
Poor
105
Awful
55

14 Traveller reviews from Holiday Watchdog

Stayed one night, on arrival our room wa...

4
Good
by
Reviewed 28th January 2008

"Stayed one night, on arrival our room was not ready so we were upgraded to a deluxe room,which made up for a average checkin,The room was clean but not particularly large ,it had all the things that you would expect from a four star hotel ;hair dryer,toiletries,coffee maker etc.. The location was good for all the sights and sounds of London ,which made it ideal for weekend break.Breakfast was ok but better could be found locally.Checkout was less than friendly ,we must have caught them on a bad day ."

Holiday details

  • Travel date: 28th January 2008

We booked what we thought was a 4 star h...

1
Awful
by
Reviewed 11th December 2007

"We booked what we thought was a 4 star hotel for a special occasion. We found the room given to us mid week is used as a meeting room not like a bedroom at all. The bed was a pull down Z bed which was the most uncomfortable bed I have ever slept in. I requested the staff for another room but hit a brick wall. I even offered to pay for a room upgrade also without success. On the whole what was meant to be a special weekend turned out to be very disappointing. I would not recommend anybody to stop at this hotel and I find it hard to believe it could have gained a 4 star rating; I have stopped in better Travelodges. "

Holiday details

  • Travel date: 11th December 2007

Just an overnight stay which we wished c...

4
Good
by
Reviewed 22nd May 2006

"Just an overnight stay which we wished could have been longer. We had a deluxe twin room on the fourth floor. The lift was somewhat small and would have been cozy with 6 people in it but it was efficient and did its job. The room was overlooking the main entrance to the hotel. The table in the room was a bit rickety but otherwise comfortable and well appointed. The public areas are comfortable and the decor beautiful with plenty of chandeliers and painted ceilings. It was not crowded when we were there. We had a carvery option for evening meal which offered plenty of vegetable accompaniments. Continental breakfast which again was plenty for us. The staff are polite, friendly and efficient. Highly recommended."

Holiday details

  • Travel date: 22nd May 2006

As a last minute booking for work, I sta...

1
Awful
by
Reviewed 22nd February 2006

"As a last minute booking for work, I stayed here for bed and breakfast for one night in February this year (2006). I was incredibly disappointed with the room I was given. It was tiny and needed decorating. It also only had a small single bed in it. When I returned to the reception to ask for a double room (I hate sleeping in single beds), I was told my booking was only for a single room. But the worst thing was the cold - despite a man coming to confirm my heating was working, it was absolutely freezing in the room. This was partly because the heating system was inadequate, the windows were old and draughty, and it was a very cold night. I spent the evening feeling cold and miserable watching TV. And to top it all off, parts of the cooked breakfast in the morning were cold (the plates were stone cold, and so were the grilled tomatoes). For a 4* hotel, this was all pretty shabby. I am absolutely delighted to be back home in my warm house again and have vowed never to stay at this hotel again."

Holiday details

  • Travel date: 22nd February 2006

Exhorbitant phone use charges

2
Poor
by
Reviewed 26th December 2012

"My sister and her three adult children stayed at this hotel during a four day stay in London. At check out, (I was staying at another hotel for a work related conference) I was there to pick them up to catch our British Air flight home to the U.S. One of my nieces was presented with a $350.00 bill for phone usage. Keep in mind, she was using an international phone card to call home, so the fee was just that- a fee to the hotel for simply providing access to long distance calls, not for usage charges from U.K. phone companies. Contrary to that, her hotel in Edinburgh, charged her 50 pence per call. We were all shocked, and no amount of reason or logic, budged the reception staff or hotel manager in reducing the amount. I felt awful for her, since she's an elementary school teacher, it was her first trip overseas anywhere, and had saved for a long time for this trip. I would not recommend this hotel to anyone for any reason."

Holiday details

  • Travel date: 12th June 2005

Great Location!

3
Average
by
Reviewed 11th November 2012

"My husband and I stayed at this hotel for 8 nights. We couldn't have asked for a better location! Just two blocks away is Westminster Abbey and Big Ben. As for the room, very big! We got a huge King size bed and an extra twin size bed in the corner. The bathroom was small but adequate. Only minor complaint was that the toilet seat kept slipping off! :) The continental breakfast was included and was perfect for us as we didn't want the huge English breakfast that they offered. For the breakfast they offer two fresh loaves of bread (although, get there early as it goes fast and they don't replenish!), small bread rolls, variety of homemade jam (delicious!), cereal, fruit, pastries, cold cuts, cheese slices, and canned fruit. A waitress or waiter comes around with coffee and tea. Although, you have to flag them down sometimes as they can forget to come to your table. :) The staff were very friendly! We enjoyed the Italian atmosphere and I felt like we were in Italy. :) We asked for directions to a restaurant that we wanted to try and right away the guy at the front desk looked it up for us on the internet and printed out the directions. Prices for their food and restaurant are very expensive! Unless you can afford it, do not eat at the hotel. There are a few cafes around the corner but since it's more of a working area, everything is closed on the weekend. But there is a pub close by that we went to 3-4 times called Fuller's Ale and Pie. It's part of a hotel. We had delicious fish & chips and bangers & mash. Overall, great hotel and highly recommended!"

Holiday details

  • Travel date: 8th June 2005

Quiet and comfortable

4
Good
by
Reviewed 11th November 2012

"Stayed here for 7 nights. Many of previous comments from other reviews are on point, both good and bad. This part of town really clears out at night, so this is good if you want a quiet area but bad if you want access to theaters, nightlife, etc. That said, hotel is quite close to the Tube and also, importantly, to several nice parks starting with St. James Park - nice if you like to walk or run, as I do. The room was in better shape than I had feared from some comments I read before departing. It was small but comfortable and in pretty good shape; the bathroom was very nice and the water pressure was fine. The hotel is old, however, and shows its age here and there (e.g. drapes were a bit moth eaten in our room, there's tape on one of the bannisters on the stairs, etc.), but the price was right. Staff were universally very nice and helpful, although it is true that some speak better English than others. One minor annoyance is I could not get their wireless internet to work on my laptop - that was an inconvenience. In sum - if you want to stay in this part of London, for business or just to have a quieter place to stay, and you don't mind an older hotel, then this place is for you."

Holiday details

  • Travel date: 27th May 2005

Overall Good Value Every Time

4
Good
by
Reviewed 27th December 2012

"Stayed here for the third time as part of a business trip. Agree with some of the comments of previous visitors , it does need a lick of paint here and there but its clean and got loads of character, the candle lit bar lounge with the open fire place give it a cozy feel. The little complimentary 'snacks' in the bar are a nice touch. The staff are always curteous and helpful. The background Italian chatter gives it a real continental feel. Rooms not particularly spacious but of a good standard . Breakfast isnt cheap by any means but its reasonable quality and served in grand suroundings . A plus point is the quiet location, and only a 2 minute walk from St James tube station 5 Minute walk from Westminster Abbey , Houses of Parliament and the QE2 Conference Centre . Looking forward to staying again."

Holiday details

  • Travel date: 23rd April 2005

'A' for location

3
Average
by
Reviewed 26th October 2012

"World's tiniest elavator...I let my mom take it, I took the stairs. Room small, but adequate. Feel prices are too high for what you get and what hotel offers. Shows some wear and tear. Rooms facing entrance court can be a bit noisy. Just around corner from tube, easy walk to St. James Park or Westiminster Abbey. Post office across the street. Blewcoat School just up the tiny block-historic building that now houses nice gift shop for British Trust. Very safe neighborhood as Scotland Yard is at the end of the block. Bobbies posted 24 hours a day...trip in 1996 was just bobbies...times/the world have changed(not the neighborhood)...they are now armed bobbies with body armour as I noticed on our trip Nov 2004."

Holiday details

  • Travel date: 6th February 2005

Not the greatest…a bit disappointed…

2
Poor
by
Reviewed 27th December 2012

"My husband and I spent 4 nights at the Jolly St. Ermin’s from November 11 – 15, 2004. I read all of the review before I booked here, so here are my comments: Room - The room we were assigned was small compared to North American standards, but it still had enough room for a desk, a large chair and an ottoman (to put our suitcase on). There was also enough room to put a rack (the ones that fold open to put your suitcase on). The bathroom was clean and nice, although the water pressure was almost non-existent, so the water came out in a trickle and taking a shower or washing your hands took forever. The TV has a built in alarm clock which was neat, but the room itself looked like it had seen better days. There was some wallpaper ripping off the walls and the carpet looked old, but overall it was fine. We noticed that we were in the “older” section of the hotel, based on the carpet in our hallway, so if you can, ask for a room in the newer section. The room itself had a lousy view of what looked like an air-conditioning factory, and they are building behind the hotel so there were construction guys outside our 3rd floor window literally a few feet away from us. Hotel – the lobby is gorgeous, the ballroom (where they serve a huge hot and cold buffet breakfast) is beautiful. The breakfast is okay, but it is very expensive – 16 pounds translates to about $35 CDN. It was strange that our room was so plain and almost ancient looking, in comparison to the beautiful ornate grand staircase in the lobby, and the beautiful ceilings and crown moldings in the ballroom. As another reviewer noted, the elevator is very tiny, room for 3 people MAX standing in single file. Hotel staff – were okay, not overly nice, or even all that friendly. Didn’t go out of their way to make me feel welcome at all. Location – excellent. Right around the corner from St. James Park, walking distance to Houses of Parliament/Big Ben, Westminster Abbey, Buckingham Palace. The hotel is across the street from Scotland Yard, which was cool, but a little strange to see the police man standing outside with a machine gun in his hands. A short walk about 5-10 minutes to Victoria street there’s a Sainsbury grocery store to pick up snacks for the day. There’s really no where to go get dinner, but if you are willing to walk about 15-20 minutes to Victoria Station, there are pubs/restaurants there, such as Duke of York, Garfunkel’s, and the Spaghetti house. The hotel is in a very quiet section of London, so if you aren’t interested in a night life, then this is ideal. If you get a good price, this is a great hotel - small but clean rooms and bathroom. We booked St. Ermin’s as part of an Expedia package, and in a nutshell – an ordinary room in a grand shell."

Holiday details

  • Travel date: 7th December 2004

Nice Hotel

4
Good
by
Reviewed 11th October 2012

"My wife and I stayed here 4 nights in November. It is a nice place, very formal, kind of pricey ($24 breakfast). It is in Westminster, very close to St. James' Metro station. Walkable to Big Ben, Westminster Abbey, Buckingham Palace, Victoria Metro Station. The staff were friendly to us, but we saw them getting angry at French people. The room was decent, double bed, round table/chairs, TV, trouser press, nice shower. We found it difficult to find dinner around there. The Albert is a great pub nearby."

Holiday details

  • Travel date: 20th November 2004

Awful Place

1
Awful
by
Reviewed 26th December 2012

"Stayed at this Hotel Sunday 24th October 2004. Had an awful room, toilet seat kept falling off!! The room had hardly any natural light. TV didn't work properly, ripped carpet outside our room covered up with masking tape. Breakfast poor had to ask 3 times for a cup of tea!! Would never go here again EVER!!!! The only good thing about this hotel is you can park outside for a small charge."

Holiday details

  • Travel date: 9th November 2004
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St. Ermin's Hotel, Autograph Collection is also called

  • Jolly St.Ermins Hotel
  • jolly st ermins hotel
  • jolly st ermins london

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