11 Traveller reviews from Holiday Watchdog
This hotel is pricey but fabulous. We s...
"This hotel is pricey but fabulous. We spent three nights in a family room (2 large beds)which was very large and comfortable. All the little touches are there, lovely toiletries in the bathroom, a chocolate on your pillow, slippers and robes.
The decor of the whole hotel including our room is beautiful. Location is perfect for sightseeing and west end shows. We ordered room service a couple of times which was of excellent quality. Staff are courteous and can't do enough for you. They also have an excellent award winning spa.
- Travel date: Tue 10th of July 2007
Can't get better than this!!!
"This was one of the finest hotels we've had the pleasure of staying in during our world travels. Aside from it being our honeymoon and having the opportunity to stay in the Lord Chancery Suite which was STUNNING, the hotel's location, staff, restaurant, and overall experience was nothing short of excellent. The hotel is within walking distance of SOHO, Bloomsbury, Covent Garden, and many of the West End Theatres! Be sure to book your room with breakfast included...otherwise dining there will be very costly! For 121 pounds we were very lucky to find this hotel--in large part thanks to Tripadvisor's reviews! Enjoy your vacation!!! Oh yes, do not waste time seeing the show--Jerry Sprenger the Opera---it's just as bad as the tv garbage. Try for "One Flew Over" with Christian Slater if it's before January. Cheers!!!"
- Travel date: Sun 5th of December 2004
Wonderful Place to Stay
"This is one of the finest hotels that I have ever had the pleasure of staying at. From the time we arrived until the time we departed we were treated royally and felt like it. We had a room on the club floor and access to the club. The breakfast there was simply wonderful. In the evening the snacks were nothing great but the desserts were fantastic. The location could not be better if you arrive at Heathrow since you can catch the tube to within one block of the hotel.
We have stayed there three times so far and plan to stay there on our next London trip."
- Travel date: Mon 22nd of November 2004
Michelin star standard food at Pearl Restaurant
"We stayed just for one night on 17th November simply because it is TripAdvisors No 1 London hotel at the moment.
Whilst the staff and rooms were as good as the other reviewers indicate the highlight for us was the exceptional quality of the food in the Pearl Restaurant.
Having no previous indication that the restaurant was anything special we first tried to get a table at a number of other restaurants but without success.
We then reconciled ourselves to eating in the hotel and booked a table. It is a good thing that we did because if we had just wandered down to look at the menu we would have gone somewhere else.
Neither my wife nor I could find anything on the menu that attracted us. In fact, later on, another couple came and sat at the next table, looked at the menu for 20 minutes and then left!
We eventually made some 'least worse' choices and waited. Well, what a surprise. For beginning to end each course was absolutely exceptional. We have eaten in many Michelin starred restaurants around the world and this was, if not the best, then at least in the top 5.
On the downsides the dining room is not as intimate as we would have liked, a bit too clinical and rather like a big hotel lobby.
A piano player who thankfully avoided 'musak' eventually became rather too loud and too high tempo as the evening wore on which prevented any sense of a relaxing time.
It is very difficult to say why the printed menu appeared so unappealing, maybe the chef and management could check this out with some other customers and make some changes?
We'll be going back to eat there the next time we are in London and before the addition of a Michelin star has an upward effect on the very reasonable prices."
- Travel date: Mon 22nd of November 2004
"The hotel was beautiful and really made a wonderful weekend even better. Our room was spacious and clean and the food was of a supreme quality."
- Travel date: Sat 20th of November 2004
"First Class hotel!
Not too far off the beaten track. Undergound station 100 metres from hotel entrance. Theatreland 10 minute walk.
Rooms spacious. Public areas impressive. Bar great.
Staff very professional, even try to remember your name and very apologetic when they forget.
Indulge yourself with breakfast in your room. It is amazing the amount of food that arrives. We didn't eat again until the evening!!
Lovely experience. Try it, even if it's to see how the other half live!!"
- Travel date: Sat 30th of October 2004
Top your stay in London with breakfast in bed!
"It's all been said before, this is a great place to stay. My wife and I spent the Oct 2 weekend in London and staying at the Chancery Court was a pleasure.
The room was spacious and extremely comfortable. The staff very helpful, not one request was met with anything but courteous service.
In short, book this hotel. I also recommend you use your CAA/AAA card as it will get you a fabulous complementary English breakfast. Pay the service charge to have it brough to your room. I may very well be the best breakfast in bed you've ever had."
- Travel date: Thu 28th of October 2004
This Is A Great Hotel
"This was a truly beautiful hotel and we would definitely stay there again. The public rooms were beautiful and the service was impeccable and accommodating. The room was wonderful and seemed brand new. It had an extremely comfortable bed, nice desk and work area and lovely marble and granite bathroom with a great shower. The enormous buffet breakfast, which was included in our rate, was delicious. The hotel is about 2 minutes from the subway station and about a 10 minute walk from Covent Garden and other sites. While it is a little off the beaten path, the quality of the room, the service and the very fair price (especially for London) made it definitely worth it."
- Travel date: Tue 26th of October 2004
Luxury in London
Public areas luxurious.
Guests' bar serves the best (very) late night cocktails (and the best breakfasts the morning after).
Stay here if you are feeling rich (and if not, hey, that's what VISA was invented for!)
5 star ++"
- Travel date: Tue 26th of October 2004
"We recently spent our 10 year wedding anniversary here for 5 days and had a great stay. Everything already written in other reviews is true, this is a beautiful, quiet, convenient, and SERVICE ORIENTED place to stay where you are treated like royalty.
The spa and concierge level were great, good room service food too, and the individual flat screen televisions attached to each piece of gym equipment is a nice touch as well. My wife typically does not adjust to sleeping well in a hotel for a couple of nights, but no such problems here. Comfortable bed, pillows, and wonderful bathrooms. Turn down service was great as well.
Not much to see with outside room, so I would request an inner room facing the Hotel inner court.
The only hang up we had was that we brought $200 worth of Marriott bucks that we planned on using and the front desk acted like they had never heard of these and, after lengthy discussions with the front desk supervisor, initially told us we could not use them. However, I persuaded them to carefully read the instructions on the back and then next day we got a call saying these were acceptable. Keep in mind though, that the hotel's exchange rate is a total rip off, as we were given a rate of 2.2 British pounds per US dollar vs. the going rate of 1.78. Despite the misunderstanding, they were very polite and apologetic and were mostly concerned that this snafu didn't ruin our stay.
Upon arriving back in the U.S. and having to deal with several airline ticket agents, we quickly longed for the high level of courtesy, politeness, and customer orientation that the folks at the Renaissance showed us during our stay.
They just get it."
- Travel date: Sat 23rd of October 2004
Best hotel ever visited!!
"In a word --- breathtaking! As the taxi pulls into the courtyard, you are escorted out of the car by a doorman in a top hat and tails. Needless to say, we were in awe.
The room was plush. We had a room on the conceirge level, and the food they had in the club room was great. It wasn't the simple snack fare. The breakfast was a full, hot breakfast and the pre-dinner buffet was filling.
I would definitely return. We were around the corner from the metro and within walking distance of the West End/theatre district.
If you're flying out of Gatwick, beware, because it's more than an hour away. We paid 100 pounds to the taxi driver for the ride to the airport. Ouch!! Much closer to Heathrow, we were flew in from Paris."
- Travel date: Thu 21st of October 2004