Holiday Inn London - Kensington High Street
16 Traveller reviews from Holiday Watchdog
Overpriced, dated, small rooms, dreadful customer service , website very misleading
"Reception could only be described as not friendly, helpful or welcoming!
Waited downstairs for room to be prepared but when we got to it they were only just starting to clean it!
We were shown to our room and were horrified by the size of the room....the smallest we have EVER stayed in. Add do that was the problem of a damp horrible smell coming from the aging bathroom, which surprised us as their website clearly states the hotel has undergone a HUGE renovation!
Gave up the idea of a bath due to slow input not helped by tepid temperature of water. Certainly no cold required. Most unhygienic bath ever...dirty and unkempt with old towels.
Asked for a refund and blankly refused.
This hotel is poorly run and managed and in need of a major overhaul and the staff from the management downwards require retraining."
- Travel date: Tue 11th of August 2015
I must have been lucky!!
"I stayed here 6th-8th Feb 2009. After reading some of the other reviews I wasn't too hopeful, but I found this hotel to be very good indeed. Check-in was swift and painless with very courteous staff. My room was on the 3rd floor round the side overlooking the neighbouring hotel. The room was a little small but it was absolutely spotless and recently decorated (Ithink). The bed was very comfy and the bathroom surprisingly large with a great shower. There is a very good sports bar at the hotel with very reasonable (FOR lONDON)prices. The buffet breakfast won't win any awards but it was decent enough and the staff very speedy with the tea and coffee, while everything else was self service. Didn't have time to use the Health club but I overheard two people in the bar saying that it was very good.The hotel is perfectly situated just two mins walk from Kensington High St tube.
If you want a good meal locally, try Chez Gerard Brasserie which is 8-10 mins walk from the hotel towards Kensington Gardens.
Overall, if you are going to be out and about in London a lot,this is a great hotel to stay at.
- Travel date: Thu 12th of February 2009
Hotel in an ideal location. Shouldn't h...
"Hotel in an ideal location. Shouldn't have 4 stars though. Very slow check in - had to wait half an hour then after requesting adjoining rooms it just didn't happen. Turned out ok in the end anyhow!
Rooms small but done the job. Bathroom very sparse and basic. Floor tiles chipped very badly. Shower curtain almost hanging on/hanging off! Dirty window frames in the inside. Floor in bedroom creaked like mad.
Room service with breakfast duly arrived and I was asked to pay cash for the tray charge because I hadnt swiped a credit card at check in ............however, I wasnt asked to do this at check-in! So after faffing around at half eight in the morning for cash I sorted this.
Breakfast looked ok, lukewarm but sort of edible. Wouldn't opt for the breakfast again though. Would go elsewhere downtown.
Beware parking in the underground parking. There are two choices. Park at the front of the car park and leave your car keys with the guys in the hut!...............(yeah right......) or park at the back and keep your own keys!
All in all, it was an ok hotel. Prices were ok. Location was ok. "
- Travel date: Tue 6th of May 2008
Here is a list of feedback items: The de...
"Here is a list of feedback items: The dead bolts on the door don't work. The security chain was so long, that one can slip his hand through the door and remove the chain (I tried it and accomplished it in 2 seconds). The restaurant downstairs was empty for 5 days - I wonder why... The reception staff were ill-trained. The wait staff in the bar were not efficient and the 'hot' breakfast was always lukewarm.
Take my advice and go somewhere else."
- Travel date: Sun 20th of January 2008
I arrived from Canada to what I thought...
"I arrived from Canada to what I thought would be a relatively modest but clean hotel. As it turns out, it was truly a hotel well below expectations.
The hotelâs rooms were very small and cleanliness was a huge issue. We were moved three times because the security box in the room did not work (this would be an important feature as we would later find out!). The sheets had not been cleaned, the grime and dirt in the bathroom was apparent despite the cleaning staffsâ best efforts. Three requests for a wake-up call from reception were never followed through. The lack of hotel front line staff with a relatively acceptable command of the English language also made communication most trying.
I would strongly advise against using this hotel strictly due to lack of appropriate security. If you want a good experience in London, I would suggest paying the extra cost for another hotel to enjoy your experience in London without worrying about your belongings.
One should be aware of self-identified "4-Star hotel" that also offers 60% discount!
- Travel date: Fri 18th of January 2008
Stayed for 1 night in this busy hotel, f...
"Stayed for 1 night in this busy hotel, from reading some reviews was expecting a small room but we must of been lucky as our room on the 7th (top floor) was really big and pleasant would of been happy to stay there for longer.
There is a number of restaurants in the hotel all of which looked very appealing but didn't try so can't comment.
The only thing I thought was terrible was the charge for residents for the use of the leisure facilities Â£5! Never been in a hotel that charged before.
It is just off Kensington High Street close to the Tube."
- Travel date: Thu 26th of July 2007
Agree with others...
"It was very hard to find a decent reasonable hotel in London given the current exchange rate of GBP to USD. So were were quite pleased to find this place after searching the internet & asking countless people for recommendations for our price range. Yes,the room was quite small but how much will you be in your room? It was was clean, functional and comfortable. Very efficient staff. Most of all this hotel is convienently located to shops, tube & food!"
- Travel date: Fri 20th of February 2004
"I agree, this was a fine place to stay on my first visit to London.
Very close to Kensington High St. tube station, though I always took buses everywhere, they were so direct & easy to figure & plentiful!
The hotel was clean and comfortable -- like everyone has said, the room was small. The staff was attentive, responsive. We had tea in our room in mornings, and could take baths, which was nice. Also had access for 5lbs extra per room to the gym/spa -- agree that you should book in advance for massage or facials. And be mindful that they close at 9:30pm, which was too early for me.
3 Different restaurants on site -- though we preferred to go across the street for breakfast at The Muffin Man, where they had the most delicious sausage (served with eggs) and strawberry preserves... I hadn't expected to just wander into a good meal so quickly at a random British restaurant!
Great neighborhood too -- very close to Hyde Park, and to good shopping (though exchange is far too bad right now to truly take advantage.) Not as exclusive an area as I'd anticipated though!
- Travel date: Wed 18th of February 2004
Honestly, you get what you paid for
"I read through all of these reviews before going to London. They are all very positive. I would have to disagree strongly. While the hotel is not bad, it is not great either.
The rooms are about 8 by 8 feet. (no joke). The beds are very soft so if you hate soft beds, you are out of luck -- we tried two rooms so i can tell you this is the standard bed they have. I think the beds have bed bugs -- something not to take likely since they can come home with you. The bathrooms are tiny as well and are not that clean either.
Don't expect to use the concierge. While he is usually there, we asked him several questions and each time he couldn't recommend anything.
They are basically reservation makers. They don't know much about the city -- very surprising. We tried 3 different people and they were all bad.
Overall, this is the kind of hotel that you don't really want to walk barefoot around your room.
The place is a hotel but the rooms remind me of red roof in motel rooms.
Again, it isn't terrible but you get what you paid for.
The one thing going for the place is that it is right around the corner from the underground station and in a cute section of town.
Overall, i think the holiday inn in kennsington may be a better place -- much bigger and much nicer.
Last year, i spent over 100 nights in various hotels and so i can speak from experience.
in summary, i am not sure i would stay there again for the price. you can do better."
- Travel date: Tue 17th of February 2004
Can't find a better value
"Having been all over Europe for two months for work, I found myself in London for the weekend, exhausted, and had a few requirements: 1) nice gym/pool/spa facilities where I could exercise and relax since I had no time during the week; 2) a clean room with a comfortable bed; 3) good, non touristy neighborhood close to the Tube. This hotel was perfect on all three, plus at a very reasonable price. Added bonus - I was so tired on Friday that I stayed in and got room service, which I almost never do for fear of bad food. It was delicious! Yes the room was small, and the hallways/common areas look a bit faded, but oh that wonderful bed with the fluffy down comforter. I slept for ages. Oh, and the health club - for 5 GBP you get full access to everything, and it's a real health club like you'd join at home. Only thing is - if you want a facial or massage, book ahead of time because apparently they sell out early. Even on my own dime, I'd stay here again for sure."
- Travel date: Thu 12th of February 2004
Overall very good
"Stayed for 2 nights in february, the room was abit on the small size (for a double bed room), ensuite bathroom was again small but adequate.The hotel staff were pleasant and the hotel's pool & gym were reasonable.The main restaurant was pleasant but the food wasn't as nice as I would have expected (might have been an off day). 2mins walk from the tube.Overall I would stay there again. 7/10"
- Travel date: Mon 9th of February 2004
55 dollars US/night!!!!
"For this price in this pound/dollar environment,one expects the equivilent of a Bowery fleabag. Not the case!! Definitly three plus stars. Singles are indeed small. In fact, cruise ship stateroom small, but having travelled a few times to London and having stayed in selected, so-called, three star hotels, I must say that this was the best of the lot. The neighborhood is smart and the Hotel is close to Kensington High Street Tube. Very convenient to both Paddington and Victoria. Room amenities and maid service was also much more than expected. Big fluffy towels, clean rooms with turn-down service, bathroom amenities, coffeemaker, trouser press, an informed concierge and a friendly desk. Hey! For a three star I felt way ahead of the game.
Plus: I was permitted to check in a bit early. The desk staff told me that my room would probably be ready at 12:30 instead of the ironclad 2PM rule that I've come to expect from other hotels in London.
Minus (a mere quibble): No room safe. Single rooms are small, but I've had smaller in other European three stars."
- Travel date: Thu 5th of February 2004