5 Traveller reviews from Holiday Watchdog
like stepping back in time - but not in a good way, sadly.
"we arrived to find a hotel that hasnt been updated since the seventies. there was even prawn cocktail with rosemary sauce on the set menu. we didnt have very high expectations to be honest because its blackpool at the start of the season, but were very dissapointed with this hotel, walking out after one night. the double bed had a very very soft mattress which has hurt my back and the legs at the side were broken before we arrived, and had been ignored/overlooked so we ended up sleeping on a slope. on complaining about it ther staff did change the bed very quickly, but replaced a double with a 3/4 one. we didnt feel comfortable staying there any longer and were left with no alternative but to ask for a refund and change hotels. Wasnt all bad, the view of the sea from the room was good, and the bath was excellent, but these arent enough to recommend the hotel to others."
- Travel date: Sat 28th of February 2009
what has gone wrong
"what has happened to once a great place to holiday and now not even an average blackpool hotel.
myself and family have loved going to the headlands for the past 10 or so years which all started with my parents first visit and since then we have all been hooked until now.
this time we stayed there was no happy greeting like all the times before.
the rooms have always been slighty dated to say the least but always been clean and comfortable.sadly.this time it wasnt the case the rooms had a grubby feel to them and the decor worse than ever and the worst thing of all was that people were still smoking in the bedrooms and micheal didnt care less maybe he will when the fines start flooding in.
the food has always been fantastic thanks to sue her taste of home cooking very nice indeed, last year the food had sadly changed and not for the better but this years holiday the food had improved neary back to the way it was before. thankfully
there was still some familiar faces in the restaurant.
fantastic as ever patsy always looks after us all.sadly in the bar at night we were met by a new face behind the bar, he was a nice enough lad polish i think but lacked a sence of humour and the ability to entertain us all as most of the other guests had also mentioned.the two brians were very much missed as they always kept everyone happy at night with there sense of humours and there silly but funny jokes we have had some really great nigts with them both and they always made everyone laugh and kept the place entertined.the price of the stay has always been on the high side but worth every penny as the staff made you feel your money was well spent from the chambermaids to the waitresses to the guys on the bar.
this year except a couple of the girls in the restaurant its all changed sad but very very true
the owners need to start to care about the people they take money from for a second to none holiday that they dont deliver. its the staff that made it a nice place to holiday and not them.
EVERYONE THAT WE SPOKE TO FELT THE SAME AS WE DID AND I WOULDNT THINK THEY WOULD BE GOING BACK EITHER"
- Travel date: Wed 12th of September 2007
Senior Citizen's Home
"I stayed at the Headlands, earlier this week, with two family members. We booked it over the phone. Note: we were quoted one price, and charge another when we arrived. The second being around Â£30 more per night.
The hotel was easy to find, being so close to the 'Disco Ball' landmark. Parking was a problem - we were blocked in the carpark for our first day/night. The reception staff were friendly and welcoming. We were hit by the number of elderly people staying there and felt that maybe our youngest party member - being nine - would struggle to fit in. This problem did not occur though. The heating was always on maximum - which meant we had to have the windows open despite being right on the sea front, above the main road.
The room itself contained a large wardrobe, a dressing table, a small TV, a single bed and a four foot double bed. The beds were comfortable, although a little on the small side. The bathroom contained a bath, toilet, sink and heated towel rail. There was a shower attachment, that one could use to wash your hair with, although a proper shower would have been much better. Also, the bathroom didn't contain a window - or an extractor fan of any kind - which we felt it required.
At breakfast, we were allocated to a table that remained ours for our stay. We were offered tea, or coffee and left to help ourselves to cereal (5 to choose from), fruit juice (orange, grapefruit or tomato) and fruits like prunes. Then, we were offered a cooked breakfast, containing a rank of toast and jams, two rashes of bacon, a fried egg, a sausauge, and half a grilled tomato. The breakfast was a little boring, but was enough to set you up for the day.
The hotel was situated past the pleasure beach, close to the start of the lights (at the south end). The lights were on to around 12.30am and as we were on the front, and the curtains in the room didn't quite reach, leaving gaps in which the flickering lights could shine through. This was annoying but as we were only there for 2 nights, we could live with it.
We didn't eat the evening meal at the hotel - each night, as we left, we were hit with a strong smell of cabbage and little else. Dinner was served around 5pm, which also put us off as this was a little too early for us.
Checking out was easy and quick. The staff were friendly. We are not sure as to whether we would stay again."
- Travel date: Fri 28th of October 2005
extreemly friendly staff
"to whom it may concern, we have just returned from the headlands hotel , i can highly reccomend anyone staying at this hotel, the very friendly smiling staff, the bar is open as long as you want it to be and>>> you are not ripped off with high prices, and the beer is kept very well just as you would like it to be, i have 2 faults that i thought about the 1st being its slightly over priced because you can get it cheaper and as good if you look, with entertainment at night, where as this hotel has no entertainment at all, and the nights were boring, but bear in mind its not a fault, just my way of thinking, i can highly reccomend this hotel if you are a person thats going out in the evenings.then comming back into the hotel to get a few beers to finnish the night off."
- Travel date: Sun 26th of September 2004
mobile phone mast
"A great hotel, but very disappointed to see a very large mobile phone mast on the roof at my last visit. I would have thought all the recent controversy over the safety of these masts it is not condusive to a safe and healthy holiday to have a week sleeping under one of these masts. I think it will be very damaging to trade because people are very worried over their safety. After all, would you want to sleep in a microwave oven for a week? I think not!!!!!!!!!!!"
- Travel date: Fri 23rd of January 2004