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Reviews summary

4
Good
466 reviews
Brilliant
179
Good
127
Average
72
Poor
45
Awful
43

7 Traveller reviews from Holiday Watchdog

Very Poor Experience Indeed

1
Awful
by
Reviewed 2nd November 2012

"I stayed at this hotel with two other colleagues for one night.. Simply put, it was vastly overpriced, the staff were apparently untrained in the hotel business, there were various mix ups about our bills, credit cards, etc. The two huge televisions were blaring out a football match in the only public areas to sit - namely the bar and what they ambitiously called the 'restaurant' - ie a few tables in the bar area. The (as far as we could see) all male residents using the bar area popped in and out during the football match with their own food - fish and chips, Indian take-aways, etc. The place seemed more like some laddish front room than a hotel for all, including our group who were on a business trip and seeking some quiet space to talk and eat. (Again, dreadful - seemingly tinned, microwaved offerings that we had to wait an inordinate time for). The rooms were small, the heating was fixed at too low a temperature, the hairdryer didn't work and the air con/heating fan in a collegue's room blew out noisily all night. Finally, a poor breakfast buffet with no fresh fruit on offer, barring a very old apple. Furthermore, my vegetarian colleague was, understandably, perturbed at the too few utensils on offer at the help-yourself hot plate, meaning anything she tried to use had been in contact with meat - sausages, bacon, etc. On mentioning this and other complaints, all we received in reply was a nonchalant shrug. Quite an appalling experience. The owners should investigate what is going wrong with such a new hotel"

Holiday details

  • Travel date: 20th November 2008

Functional - more for the travelling businessman

3
Average
by
Reviewed 25th November 2012

"My partner and I arrived and were impressed by the very new and impressive hotel that had been built. The staff at reception were friendly and professional and were attentive to our needs. Our room wasn't the largest and was clearly designed for the businessman on the move but stylish, clean and well-maintained. All the furniture in the room was brand new and the bedsheets were of a very high quality. The hotel really doesn't go out of it's way to have any real character or to be an individual but this should be expected from a chain hotel such as the Ramada, It is quiet and functional - to be honest, we were shocked at how many people were at breakfast because we hardly saw or heard another soul there. The breakfast (not included) is an unusual buffet style and tries to cater for just about everyone which was very welcome and there were no restrictions of problems when going up for seconds. I read on another review that this hotel was "a machine" and it is; not really somewhere to take someone away for a romantic break or go out of your way to stay at but if you need a place to lie your head in the area, you could do a great deal worse."

Holiday details

  • Travel date: 15th August 2008

Straightforward, comfortable hotel

4
Good
by
Reviewed 12th December 2012

"We have stayed at the Ramada Encore three times and I'm shocked by some of the other reviews. We have always found the staff polite, friendly and helpful. The breakfast buffet is good quality and making my own coffee and toast doesn't worry me - better than having cold toast and tea plonked on your table by a waitress at the start of your meal, before you are ready for them. The location is good for the dockyard (obviously) or the centre of Chatham. The rooms are good - book a family room (same price) if you want a big room! We found the beds plenty big enough and our 2-year-old daughter enjoyed her double futon which was at least as big as our double bed. We've had a few niggles with room cleanliness, lights not working/adjusting properly, and so on, but overall it's the best hotel near to the centre of Chatham and we will stay there again."

Holiday details

  • Travel date: 31st July 2008

A machine for staying in

2
Poor
by
Reviewed 12th December 2012

"We stayed here for two nights as part of a group. whose meeting was based on Chatham Historic Dockyard. Since it is on the Dockyard site, that was very convenient. As reported by others, the bed was small, the toiletries virtually non-existent, but we did have four fairly decent pillows. There is a good deal of do-it-yourself: no porter, breakfast very self-service with machines for juice, tea and coffee and to make toast;. Empty dishes of hot food were often unreplenished for long periods. It seemed impossible to escape the television in the sitting and eating areas. Reception was there to check guests in and out, and replace faulty room keys, and it seemed that was all. They could give no information about local places (the Marina for instance), nor did they have any maps. Staff clearly do not know, - and had not been taught - that addressing older people by their first names may be considered impertinent rather than friendly."

Holiday details

  • Travel date: 29th June 2008

last miniute booking

3
Average
by
Reviewed 25th November 2012

"Last miniute decision to stay. Staff were very friendly . giving us directions to the party we were going to. room was very clean and modern. bath towels were a bit skimpy . bed was small for a double but ok, but pillows were very flat and no spare ones didnt bother asking for more. didnt have breakfast as at £8.50 each thought it was expensive. sign outside hotel misleading rooms were £40.95, but when we got inside it was £65 a night,they explained the price goes down as the year goes on. would stay again, and would recomend it,"

Holiday details

  • Travel date: 29th April 2008

Somewhere different

4
Good
by
Reviewed 29th October 2012

"Stayed here for the first time for one night, having booked on-line a few weeks beforehand. Friendly reception staff, pleasant bar area. Room a bit on the small side but clean and comfortable. Hotel is situated next door to Chatham Historic Dockyard. Dockside Retail Outlet just a few minutes walk away with Cinema, Dickens World, eateries and pub. Didn't take breakfast on this occasion, so cannot comment on. Car parking at the hotel limited, but plenty nearby. Would probably stay here again."

Holiday details

  • Travel date: 3rd April 2008

not reccommended

1
Awful
by
Reviewed 2nd November 2012

"Stayed at this hotel on a Friday and Saturday evenings for wedding. Afterbmaking phone booking, and calling up to amend the booking a week later, we found they cancelled our booking. Finally got this sorted. We arrived at the hotel which was disappointing to say the least. The rooms are very small, and the staff very ill equipped to carry out any basic requests. We decided to order some drinks in the bar late on Friday evening and after serving the drinks, the 2 staff members in the bar turned on the TV and put their feet up which isnt particuarly impressive, when we tried to pay the bill, they told us we had to go to the reception to get another staff member, and the reception staff member then told us that nobody had written down our bill and so they had to give us the drinks free. No room service was provided to members of our group and after asking the cleaner in the corridor to clean the room, he told us that he didnt have our room down on his list. There were many other "niggles" and the only redeeming quality was the buffet breakfast. Not reccommended and not a pleasant experience, especially considering the hotel is less than a year old."

Holiday details

  • Travel date: 1st April 2008

Hotels near Travelodge Chatham Maritime Hotel

Travelodge Chatham Maritime Hotel is also called

  • Ramada Encore Chatham
  • ramada chatham
  • chatham ramada

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