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Reviews summary

3
Average
601 reviews
Brilliant
140
Good
174
Average
137
Poor
89
Awful
61

8 Traveller reviews from Holiday Watchdog

Highly Recommended - AA++++

5
Brilliant
by
Reviewed 4th December 2012

"We stayed at this hotel as we were attending a wedding at Woburn Abbey and this hotel was fairly near (20 mins drive). I have to say the hotel staff were exceptionally accommodating. Nothing was too much for them. Whether it was from reception, the bar or the breakfast room. Waiting staff were wonderful. No problem for an early check in or a late check out and for no additional costs. Room was as most hotel rooms are, bed, TV, coffee and tea facilities, ironing board, complimentary toiletries, hairdryer etc. Leisure centre was wonderful as again were the staff. Breakfast was super. Plenty of everything from yogurts, cereal, fresh fruits, cakes, toast, and of course the full English breakfast. We thoroughly enjoyed our stay and would like to thank everyone there should they read this. I would most certainly go back to and would most definitely recommend. One of the best hotels I have stayed in for a long time! Well done Holiday Inn Luton South!"

Holiday details

  • Travel date: 23rd June 2007

Excellent

5
Brilliant
by
Reviewed 5th December 2012

"Went to the grand prix at Silverstone and booked this hotel last minute. We didn't get chance to use the leisure facilities so we can't comment on the.The rooms however where clean and well maintained with all the amenities. Beds very comfy and breakfast was excellent. Didn't eat at the hotel in the evening as we we out. Would stay again."

Holiday details

  • Travel date: 15th April 2007

Good / Very Good - shame about the fire alarm!

4
Good
by
Reviewed 6th November 2012

"When we arrived it took ages for anyone to arrive at the check-in desk, which set rather a bad scene. The bar area was very smokey, and with a very loud TV on, which abutted onto the reception area, setting a bad example; we ordered a couple of coffees with danish pastries - the coffee was long drunk before the pastries arrived, again poor service, perhpas indicating not enough staff on duty. Who, in this day and age allows smoking in a bar area particularly where food is being served? The room was small, but adequate (I can't get excited about room sizes - it's a bedroom, for heaven's sake!), but the noise from the road (the A5) was surpisingly intrusive, even with the window closed. My S.O. used the pool / sauna / jacuzzi, and was very impressed with the cleanliness, staff and facilities. The evening meal was very good (as was the breakfast) but the restaurant had all the ambience of a Little Chef - not somewhere to go for a romantic interlude! Not at all impressed at the fire alarm going off at 01:30 - particularly when we found out that this was a 'prank' by guests at a wedding disco on the floor below (note that we could not hear the disco at all, and didn't know it was on until the fire alarm!). The location is great (it's nowhere near Luton, it's nearer to St Albans, or Dunstable), and the staff were friendly, the pricing was fair, but we did find an internet special deal. We would stay there again."

Holiday details

  • Travel date: 9th April 2006

Reasonable 3 star with friendly staff - but overpriced

2
Poor
by
Reviewed 5th December 2012

"Stayed here on business for one night. Staff were very friendly, helpful and efficient. Rooms were clean and comfortable with all the amenities you would expect from a Holiday Inn. Restaurant was slightly strange (buffet service) and the room service menu was limited but ok. Convenient for Luton & the M1, but overpriced for the quality of the Hotel. Probably better value to stay at the Holiday Inn Express which is significantly cheaper, similar standard & half a mile down the road (but has no leisure facilities)."

Holiday details

  • Travel date: 21st March 2006

Surprisingly Good

4
Good
by
Reviewed 25th November 2012

"I have stayed at quite a few Moat Houses and this is amongst the best. Plusses - Excellent Leaisure Club. Good food cooked by a Chef who cares. Some great bargains available at the moment. Good staff. Minuses - Room dark (Top floor seems to have this problem). Bar & Foyer too smokey. Overall it's far superior to the likes of the Moat Houses in, say, Stoke & Telford, which although more modern, are soulless and serve really poor food."

Holiday details

  • Travel date: 16th October 2005

Very impressed

4
Good
by
Reviewed 11th November 2012

"We stayed at this hotel on a special deal (£120 two people, two nights, B&B). The hotel was modern and clean. Our room was small (I assume because of the cheap deal) but fine other than that (maybe a bit dark?). I have to say I was very impressed with everything. The staff were very friendly and obliging, any question I asked (especially in the restaurant) they were more than happy to find the answer. What impressed more than anything me was the pool area. The pool was good, clean, as were the changing rooms. There were dispensers in each shower cubicle in the changing rooms with shampoo, conditioner and shower gel. In the actual changing rooms there was a dispenser with cotton wool balls, cotton buds, hair gel, hair spray, moisturiser. Also hair driers and plastic bags for your swimming costumes. We swam at the end of the day and the changing rooms were still clean and dry! The sauna, steam room and jacuzzi were good too. There is also a gym and a beauty salon that is open Sundays (very rare in a hotel), but it gets booked up - so I would suggest booking a treatment at the time of making the reservation. Saturday and Sunday mornings breakfast was a buffet, and very good; especially if you like full english (it wasn't greasy either!). Good selection of fruit too. The restaurant was very busy on Sunday morning, but the food didn't run out. Dinner on Saturday night was a buffet (for the main course) and I thought the main course was a tad over priced, but we enjoyed everything we ate and were given good portions of meat. The starters and desserts were lovely too! Although there were only two waitresses working and obviously busy, they were very polite and very helpful and very attentive. The bar and room service menus were pretty extensive (probably more so than the restaurant menu), but unfortunately we didn't get chance to try them. We would definitely go back and would probably look for a reason to do so."

Holiday details

  • Travel date: 2nd October 2005

Never again

1
Awful
by
Reviewed 11th November 2012

"We stated at this hotel for two nights on a special weekend rate - two nights B and B plus dinner on the first night. The room allocated was dreadful - the lighting was appalling and the general feeling was dreary and uncomfortable. Dinner on the first night was very disappointing - the starters were a disgrace and the carvery had run out of lamb joints and served a pack of pre-sliced frozen lamb with 'gravy'. Breakfast on the first morning was a question of finding a littered table and clearing it then scouring other tables for crockery and cutlery. The breakfast buffet was practically empty, the staff were few and far between and it was not a pleasant experience. We will never stay here again."

Holiday details

  • Travel date: 23rd August 2005

Comfortable, clean hotel with friendly staff

5
Brilliant
by
Reviewed 25th November 2012

"Having tried many of the hotels in this area as a business traveler, I have always returned to this one. The rooms are reasonably-sized, the hotel is very clean, and the breakfasts offer something for everyone. The fitness center (in the hotel building and at no extra charge) has a variety of equipment in good condition and includes a small indoor pool with whirlpool, steam room, and sauna. The hotel staff are friendly and accomodating. Every room includes a trouser press, coffee/tea with equipment to make and serve it, and a hairdryer (these were not givens in other hotels in the area). Ironing boards are available on request and are delivered to your room. I've had several excellent meals in the hotel restaurant (entrees generally around 12 British pounds), and the bar also serves a nice variety of tasty food. The only negatives compared to other business hotels I've stayed in outside of the UK are the lack of a refrigerator in the room and a parking lot laid out more for aesthetics rather than quick access to the hotel (the number of parking spaces is more than adequate, but most are located some distance from the main entrance). Shop around for prices on this hotel, since they can vary widely. If you can live with a completely non-refundable, non-cancellable reservation and like a warm buffet breakfast in the morning, I recommend the bed & breakfast rates. Breakfast is not included in room rates unless specified, and if I remember right, it costs around 11 or 12 British pounds, but you can decide daily if you want breakfast or not. There is a wide array of rates to suit most needs, including luxury rooms with extra features. Note that this hotel is not located in St. Albans, but is actually several miles away. It is convenient to the motorway and easy to find. This hotel is best suited to travelers with a car, since parking is free and there is no public transportation I know of within walking distance. However, it would be possible to take a taxi to Luton Airport or the Harpenden train station (both about 10 minutes/6 miles away). From Harpenden, it's a 30-minute train ride to King's Cross in London. Typical driving time to Heathrow, barring bad traffic, is around 40 minutes."

Holiday details

  • Travel date: 19th December 2004

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