Reviews summary

3
Average
( 1919 reviews)
Brilliant
414
Good
615
Average
471
Poor
249
Awful
170
 

10 Traveller reviews from Holiday Watchdog

Nice hotel - only a couple of niggles

4
Good
by
Reviewed Wed 28th of November 2012

"Great location but don't get a room at the front on a hot day - lots of noise at night. Room was nice, bathroom could do with a bit of decorating. Rooms need fans or air con. Didn't pay for breakfast, went to a nice cafe up the road. Good value."

Holiday details

  • Travel date: Mon 7th of June 2010

still lots to do

3
Average
by
Reviewed Mon 12th of November 2012

"stayed on a good deal for five nights which was charged at £50 pn B&B. I did not have high expectations and was prepared to put up with lower standards . the hotel has lots of free parking which is more and more important these days. Next door there is a club with loud music until 02.30. No problem in a lot of the rooms but a big problem in room 312. they should not let this room in my opinion . our room 115 had a green bowl on a flat surface (as all the rooms have) with a mixer tap like a fire hydrant . this tap control was awkward to handle and the mesh inside the tap was missing. Oh for a conventional basin with a hot and cold tap !. the room had a tiny wardrobe and no draw space. Alright for one night but useless when you are staying for 5 nights. we asked to change to a more spacious room ,they gave us 215 . the same size with the same furniture arrangements ! the ludicrous green bowl had a more controllable mixer tap but mostly we could only get hot water out of the tap ! We were bombarded with shower and shampoo gel but had to keep asking for the biscuits they said were provided each day on the hospitality tray. in at least three of the rooms the inside doorlock did not work.
I was told to dial 7 before the room number if I wanted to speak to another room.This did not work. Another member of staff then told me to just dial the number as it stated in the Hotel info book . this did not work either!. finally yet another member of staff told me to dial 1 and then the room number . This worked . Phew ! Breakfast was good and the service very friendly . A lot of room for improvement. i would stay at this hotel again but only at a similar rate and I would take a foldup wardrobe with me !"

Holiday details

  • Travel date: Sun 6th of June 2010

Very good central base

4
Good
by
Reviewed Wed 31st of October 2012

"The rate I got direct with Mercvure (£55) seemed excellent value for what is actually a really good hotel. This is at a time when premier inn (and the like) prices have been creeping up to match or surpass this. Unlike some others, the bathroom was fine, though the room (118) seemed to have had any original features taken out. TV poor, getting only the 4 terrestrial channels (not even C5!) This really needs adressing - most people now have far more at home. This therefore is likely to disappoint. The first floor is something of a rabbit warren with coirridors and unmarked firedoors to navigate to get to your room, though that adds a bit to the quirky nature of the hotel. Location (just 2 mins away from the city centre and the IOW ferry) is one that many will feel convenient. However, in my opinion Southampton itself (and especially the centre) has very little to offer a leisure visitor. The grim shopping street has been enlivened by newer Quays shopping centre though this is straight from the 'could be anywhere' shopping centre design handbook!"

Holiday details

  • Travel date: Tue 1st of June 2010

OK For One Night

3
Average
by
Reviewed Wed 28th of November 2012

"Stayed here for the night for theatre trip. The hotel was pretty average and glad I didn't pay the full price.

The hotel is like a rabbit warren, I can see why the receptionist didn't give us directions to our room! The room itself felt like it was a broom cupboard, so small. The room was also very dusty. The sink in the bathroom was blocked and the water goes everywhere when you turn the tap on. The bed was comfortable though.

The hotel's location put me off a bit, in between two lapdancing bars and other pubs around it - one woke us up at 2am tipping a load of glass into a bin after closing!

The breakfast was excellent, fresh and good quality food.

Wasn't the worst hotel ever but probably wouldn't stay here again."

Holiday details

  • Travel date: Tue 1st of June 2010

Shame about the bathroom

3
Average
by
Reviewed Tue 18th of December 2012

"Booked this hotel as it is central to Southampton City Centre. Got a good deal via LateRooms.com earlier that day (just £65 rather than £95) although room only basis. Free parking which was an added bonus. Personally feel that breakfast was a bit pricey (£10 per person) and we chose not to take this up, but instead ate in the city, which is literally 2 minutes walk away.

Room was pleasant enough although we were on the ground floor and no blinds at windows so felt obliged to draw curtains in order to offer some privacy.

Bathroom was a major let-down. Very shabby, reminiscent of poorly run student digs. Bath was badly stained and literally caked in limescale. Whilst I'm sure it would have been cleaned before our arrival, you really wouldnt have wanted to lay down in it. It looked, and felt, dirty.

Overhead shower was rickety but powerful. Surprised at lack of toiletries considering they self-rate themselves as a 4* but that's a minor point and most people would use their own in any event. Towels very thin.

Ate in the restaurant that evening. Very impressed at quality of food given it's the same menu in other Mercure hotels; it was also very good value. Waiters both pleasant and nothing too much trouble.

Upside to hotel is the location, right slap bang in the city so perfect for anyone wanting a city break. Downside is the shabby nature of the bathroom and the dark and gloomy corridor leading up to the room.

Upon checkout, we told Reception about our disappointment and were told that the bathrooms are currently being re-fitted and we'd be given a nicer one next time."

Holiday details

  • Travel date: Mon 31st of May 2010

Great base for exploring Southampton

4
Good
by
Reviewed Sun 16th of December 2012

"My girlfriend booked this hotel for a weekend by the south coast and it was perfect for what we needed it. Bed was very comfortable, room clean and shower powerful (despite running off the tap).

Being recently refurbed the rooms were to a nice decorative standard without being too OTT.

Location was great, right on the High Street within walking distance to most of Southamptons bars/restaurants. Hotel also had free parking which was very helpful.

We didnt get a chance to eat or use the bar facilities so can not comment on these.

Would definitely go there again if we ever return to Southampton"

Holiday details

  • Travel date: Mon 24th of May 2010

Definitly avoid next time

1
Awful
by
Reviewed Sun 16th of December 2012

"We stayed there after it has just opened. Didnt like it! The room was very small. There was some problems with the bathroom. We told the reception on the way out and guess what, nothing was done and we had to call them when we are back.

I dont understand who designed the bathroom...Whoever that did it, needs to think again. Very primitive! Reminded me of student halls."

Holiday details

  • Travel date: Mon 24th of May 2010

Restoring to its Former glories

4
Good
by
Reviewed Mon 12th of November 2012

"The Dolphin is located in the old part of town and is of some historical interest.
It is a former coaching house and its fomer visitors include Jane Austen
The hotel has been the subject of a major re-furb programme which has been done to a high standard but none of the really worthwhile features such as the main ceiling and staircase have been lost.
The bedrooms are therefore modern and comfortable.
The staff are polite and provide good service.
We did not use the Restaurant for Dinner but the Breakfast was excellent.
Perhaps the only downside at the moment is the hotel location. Being situated in the Old
Town and close to the Docks there is a slightly run down feel to the area at the back of the Hotel. However, this should not put you off."

Holiday details

  • Travel date: Thu 20th of May 2010

Absolutely stunning, quality nights sleep, excellent service - Peter Dickson (voice of the X-Factor)

5
Brilliant
by
Reviewed Fri 16th of November 2012

"Absolutely stunning! Had an exquisite stay, excellent service. I couldn't have asked for more, Thank you - Peter Dickson (voice of the X-Factor)"

Holiday details

  • Travel date: Mon 17th of May 2010

Congratulations on re-opening

4
Good
by
Reviewed Fri 16th of November 2012

"We visited the hotel today for the re-opening ceremony and it was excellent. The venue is transformed! The bedrooms, restaurant and bar all have a great modern feel yet the hotels historic features have been restored within the refurbishment. The food and service today were outstanding. Good luck in your opening week, we look forward to returning soon.

Shirl, Hannah and Charlotte"

Holiday details

  • Travel date: Wed 5th of May 2010

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Mercure Southampton Centre Dolphin is also called

  • Dolphin Hotel
  • Southampton Dolphin Hotel

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