2 Traveller reviews from Holiday Watchdog
"Just had a fantastic time at the Ryburn Hotel. Linda was an excellent host, rooms spotless .Lots of goodies available body lotions shower gel hand wash the list is unlimited. Saved me a great parking space. Cant comment on breakfast as went room only so undercharged at Â£29 each. Met Linda's husband Sunday morning great couple. Only disadvantage not there long enough"
- Travel date: 18th July 2016
Very unwelcoming and intimidating landla...
"Very unwelcoming and intimidating landlady. Was appauled by the way we were spoken to and treated. Nice hotel but will definately not return nor recommend due to landlady's appauling attitude. She was on our backs from the moment we got there. My daughter couldnt open the front door with her key and rang the doorbell to be "told off" by the landlady for waking her up. This was at 4.30 pm in the afternoon! Later that evening, my parents and I went into the Guests Lounge and had a drink (from the limited supplies available) whilst waiting for my daughter to get ready before we all went out to dinner (the bill for which was put into my hand within 10 minutes). There was a pile of DVD's on top of the television and I put one on. Around an hour later the landlady entered the room and "told us off" for watching the DVD. It was apparently her sons and not for guest use. She also pointed out that she didnt have a public entertainment licence and complained about how much it costs to get one and that she couldnt afford it ..... blah, blah, blah - quite frankly we didnt want to know. I decided to turn the DVD off, even though she eventually said we could watch it. She then returned to the room 10 minutes later to say "I didnt offend you did I". There were no signs anywhere advising that the DVD's were for personal use only. It would have been so easy for her to have just put them away out of sight and I wouldnt even have thought about putting one on. On the morning of our departure, having already spoken to her and had her consent at the time of booking about leaving the car in the car park for the day, we packed our luggage away and once met by my aunt, who lives in the area and hence the reason for our visit (and many to come I might add - making her a fool to lose our continued custom, particularly out of season), we started to walk off. Once again, it appears that Big Brother had been watching us and she suddenly appeared to ask how long we would be and that we would need to be gone by 2 pm to make room for her guests arriving that day. My aunt was quite upset by her behaviour and luckily had some parking permits in her bag. My father then moved his car all of 4 feet into a parking bay outside the hotel and off we went. On our return later in the afternoon, the hotel car park was empty and she had a "vacancies" sign displayed in the window. As someone who runs their own business, I know how vital it is to look after your clients/customers. This landlady has lost out on a definite source of income from myself, my family and some of my aunts friends as we are now looking for a regular place to stay when we come to visit my aunt periodically throughout the year. Again, from a business point of view, knowing this, she should have gone out of her way to make us feel welcome and comfortable to ensure she secured our business in the future. My mother had been asked for one of the hotel's cards for a friend who was interested in exploring that part of the Yorkshire coast in the future. Im afraid that this got ripped up in disgust and will now never find its way into the hands of another potential client. I am appauled at her lack of customer care and she had definately lost sight of the fact that we were her paying guests. If she is to survive in a very competitive business, I would strongly urge her to rethink her approach to her guests or she will find that her "vacancies" sign will remain in the window when others have "no vacancies" signs on show."
- Travel date: 26th August 2008