22 Traveller reviews from Holiday Watchdog
"Travelled to this Hotel in January, food is first class ,entertainment is great Mark is a star and sure to get everybody going.Hotel is very clean and our room 310 sea view very spacious and clean. Although the wind can whistle through the windows the curtains are heavy enough to stop it penetrating the room. The room held the heat and we NEVER had the radiator on overnight. Would recomend this hotel"
- Travel date: Sat 23rd of January 2010
"Hotel situated on seafront,close to all amenities, hotel bedroom very draughty,and shabby, no central heating, radiator valves missing to turn heating on. Hotel supplied very small heater which was inadequate for size of room, however good points of visit, the food was excellent, service was very good. Entertainment :, Debbie Lee-James who was excellent , also a male comedian, and a male vocalist made for a good weekend, (shame only very few guests acutally got up to dance). Driver Noel /National hols was superb, driving in extreme adverse weather conditions got us safely to Eastbourne and home again.Come on Burlington update your hotel, !!! I would visit hotel again but would ask for a better room.It did have porterage facility but only if you were a Shearings client- as we were National clients we didnt 'qualify' for this service!!!!!!! and we were told so."
- Travel date: Wed 13th of January 2010
This was an exceptional break for the money
"We have stayed extensively with Shearings at various locations including this one on several previous occasions with varying degrees of satisfaction and (with one or two unfortunate exceptions at other locations) have generally got what we've paid for; and really if you want the 4 or 5 star trappings ... then go somewhere else and pay the proper money. We had a 3 night Turkey & Tinsel break 13th Nov. and could not fault this break in any way, it was exactly what we were looking and hoping for and were not disappointed; hotel was tastefully decorated, food was good; well cooked, well prepared and plentiful, staff were pleasant and helpful at all levels, room was clean (and kept clean) and the entertainment package was superb. We particularly enjoyed Mr. Peter Scott-Powel on Saturday, a polished and truly professional performer punching way below his weight in this setting. Entertainment host Alistair did a splendid job and did his very best to accomodate all tastes, particularly enjoyed the little tea-dance on Saturday afternoon, (foul weather outside) what a perfect touch. Fellow guests were pleasant, friendly and all out to enjoy themselves. Well done Shearings, hope you can do it again next year."
- Travel date: Sun 22nd of November 2009
What a disappointment
"We went for a 5 day trip this hotel with Shearings in August. On arrival we were allocated room 427 on the 4th floor - what a disappointment. No way was this a room for a couple to a 3 star standard. I would have rather slept in the reception area than used this room. Dirty carpet, dirty walls, wallpaper peeling off, dirty bathroom, no wardrobe or storage space, broken bed - I went to reception and was given another room on the 3rd floor which was not perfect, but a lot better than 427.
This room is suitable maybe for storage, but should not be given to guests in its current state.
Shearings should either stop allocating this room altogether or spent a lot of time and money on it - even then it would be only suitable for a single person, not a couple.
Otherwise things were okay - food nice, bar prices reasonable, nice staff etc but avoid room 427 at all costs!"
- Travel date: Mon 24th of August 2009
Put room 427 into room 101
"This hotel has a prime position on the sea front and COULD be wonderful. However, my experience was not. It is tired and like a 50s or 60s boarding house. The room allocated was dated to say the least. The wallpaper was coming off the wall, the carpet dirty and stained and the bathroom sink glaze cracked and the surround filler black with mould. The bed groaned at every turn and was uncomfortable.
Some rooms apparently have been updated but sadly there were none available. The corridors were also shabby with wallpaper missing in several places and polystyrene tiles on the ceiling. The paint work was in dire need of a face lift.
In some places water stopcocks in the corridors were a health and safety risk with uncovered metal parts at eye level and would cause a nasty accident should anyone stumble near them.
This hotel seems to have a clientelle with an average age ove 75.....is this why they are being fobbed off with sub standard accommodation?
The meals were average and reminiscent of school dinners. Plates not always clean. Twice there were traces of the previous nights soup on the cereal plates!
Come on Shearings get your act together and put this place on the map. This grand building could be made into a gem with some refurbisment (both inside and out)Restore it to its former glory. In the mean time I will not be returning."
- Travel date: Sat 8th of August 2009
Faded but surealy wonderful
"Stayed mid july , got a real bargain from a discount site Â£140 for 5 days half board. Hotel is faded but refurbed rooms are avaliable , we had sea view older style room. Clean enormous , and quiaintly wonderful . Brilliant old fashioned bathroom with very very hot water in large ammounts.
Meals are a bit school dinnerish but in a good way. Lovely lovely staff who dealt with the older age groups with charm and real good manners .
The evening entertainment was enjoyed by the residents ( we only stayed for one event ) but that was fun. Neither I or my husband are in the "target" age group of the hotel but we had a brilliant time . cant rate it highly enough, You wont get a "boutique " experience but it will be fun.
The hotel is directly opposite the pier and really well placed for the town centre , We are already planning our next stay."
- Travel date: Sat 25th of July 2009
Best Value Weekend
"We booked a 4 Day weekend break from Yorkshire,and we had a really good weekend. The rooms do need refurbishing but are spotless,we had great heating and very hot water in our single rooms.
It would cost hundeds of thousands of pounds to renovate the whole hotel, and as we only paid Â£69.00 for the 4 day trip i can't see were they would find all the money.
A superb weekend, many thanks to our coach driver Chris and also Little Lily the best behaved child i have had the pleasure of meeting !!"
- Travel date: Wed 4th of March 2009
"booked on wed for 3 nights fri,sat and sun. did not realise that it was for shall we say the more mature person. the room was clean and spacious, fantasic view from room 308 over looking the sea front and pier, we paid extra for this and glad we did. shower in room did not work but we lived with that. restaurant was clean and food apertising and served by an enthustic young man, Moses who was charming and took everything in his stride.bar area was also clean but cold as on of revolving doors was missing and as it is no smoking was constanly left open by smokers going out for smoke. only gripe about bar was the fact that the hotel was not full yet there was not enough seating. although we are not teens or even early 20's or 30's we were the youngest couple there and throughly enjoyed are stay, the other guests were fantastic and friendly. we would certaintly return to the Burlington and will return to 'eastbourne as it is a ideal place well situated in a pleasant part of the uk, close to other resorts such as brighton which we visited on the local bus at a reasonable price. all in all the burlington may not be the ritz but it os not fawlty towers either. a great weekend was had and i would like to say thank you to all staff."
- Travel date: Thu 15th of January 2009
"As the previous review indicated this hotel is in need of refurbishment but it is gradually getting done. I stayed for Â£99 for 3 nights half board as a single occupant of a double room. Yes the room could do with a paint job, but the room was clean and the bed comfortable. The food was more than adequate and the staff were always helpful and patient, plenty of other hotels could learn from this establishment. The public rooms are spacious and light and have good views out to see and the pier to your left. Close to shops, pier and sight seeing buses are about 3 minutes walk away. For what I paid, via Shearings using our own car - there is free parking to the rear, I doubt if it could be bettered.
If you do not want to accept a trade off because of the price then don't use this hotel. People who expect luxury pay the price and stay elsewhere, don't expect the Ritz at local or below B&B prices."
- Travel date: Sun 2nd of November 2008
Lovely from outside - Inside needs a refurb!
"Hotel has good location, opposite gardens and sea front - also has the bonus of own car park - a definite plus in Eastbourne.
Room we were initally allocated - 3rd floor, with a lovely view of the fire escape at the back, was dreadful.
So depressing- decor awful, fittings old & awful, scuff & coffee marks on the walls and as for the two greasy stains on the head board where previous occupants had been.....yuk!!
Phoned reception to be told that despite the old fittings etc, the room was clean & they were sorry we were disappointed, but didnt offer an alternative.
Just couldnt stay in it, went back to reception and a very nice young girl allocated us a room on 1st floor - 10 times better, with sea views from both windows, could have kissed her! Shower didnt work, but seemed a small price to pay for decent decor & standard.
This hotel needs a lot of TLC, the uneven carpet in the lounge areas was a hazard and by time we left signs had gone up to say so. General areas shabby - go for a seaview room, it's extra but from what we saw, have been refurbished - some of the decor is awful.
Food ok, but hilarious at breakfast with coffee pots and milk jugs that didnt pour / lids didnt fit. Restaurant staff worked hard and looked after us well."
- Travel date: Wed 30th of July 2008