22 Traveller reviews from Holiday Watchdog
Old seaside hotel
"This is a Shearings hotel and we booked it by phone with Shearings. The main reason for booking was that the hotel has parking at the back for £6 a day. Very much worth it as Parking isn’t great in peak season and would be difficult.
On arrival we found the parking without too much difficulty and the entrance to hotel just opposite. Not the cleanest or most inspiring of hotel entrances but it was the back door! Inside dragged our cases round through large lounge/bar which seemed airless and extremely hot in the present heatwave. To the Reception desk and met by a lovely lady, also feeling the heat! To our Standard plus room on the 4th floor. On booking we were told by Shearings that we had to pay extra for this room as there were no Standard rooms available. It had just been repainted and done up we were advised. Oh dear if this was Plus what was the standard like? A tiny room with a small window with no outlook, a small double bed. Surely these days a double usually men’s the 5 foot bed not the old 4 foot six. Only useful for honeymooners I think, not for a couple of mature years. Yes the room was repainted but other than that very basic. Painting is just general maintenance I think not something I would expect to pay extra for.
However the main problem was the bathroom with a bath with shower over it. I can manage that with my new knee if the bath is low not an enormously high one like this one. You would need long legs and good knees! If they were refurbishing why not put in an ordinary shower, would have cost very little and suit all.
We decided we couldn’t stay with no shower in this heat. Phoned reception who said they would see what they could do. They phoned back in 5 minutes and said we could have a Superior room with twin beds and walk in shower. I offered to pay the extra but they said it was on the house. Thank you very much. This room at front with sea view, good size, airy as it could be in the heat and walk in shower. Why didn’t Shearings offer this choice when we booked? It sounded like the only rooms available were standard plus. If we had had to stay in the original room we would have turned around and gone home. Many thanks again to the lovely lady on reception. We felt sorry for all the staff in this heat. All of them seemed overworked, probably underpaid and working in intolerable conditions. All were pleasant and polite.
The food turned out to be budget hotel food. Enough said. The dining room experience was made worse by the appalling heat, we couldn’t wait to get out. Why no extractors? Why not enough fans? One of the few ceiling fans didn’t seem to be working. Why were radiators turned on at full heat in some parts of the hotel, one particularly in the area where the stairs ended at the ground floor? Yes this heat is unusual and we are all suffering but I feel so much more could have been done to get air through at The Burlington. We never saw any of the entertainment as we couldn’t sit inside after dinner because of the heat. We sat on the prom in front of the hotel which was lovely.
So a lovely sea front hotel next to the pier but there are many ways it could be improved from bedrooms to food. I think it would be better to charge a bit more and make the whole experience better for the customer. After all, we have a nice comfortable house at home so why should we pay out money to stay somewhere less comfortable than that? Unfortunately the same applies to many British hotels."
- Travel date: Sun 1st of July 2018
GREAT VALUE FOR WHAT WE PAID
"Our stay in Burlington hotel was above our expectations - all staff members were very kind and caring- our room 231 was clean and tidy -so was the shower/bathroom - day and night hot water supply and full on rad. Heating-very comfortable bed- hairdryer- tea-coffee- hot water kettle- any fool can find faults- there is no place like home- we recommend this Burlington hotel- for great value and service, as for scoring---10 out of 101 !
Mr. &Mrs. Johannes & Marcelina Gerritsen"
- Travel date: Mon 9th of January 2017
Very enjoyable weekend
"Just spent the weekend at the Burlington, very good value for money.
Excellent room,and great entertainment led by Mark Snow, a first class
entertainer. All the staff were extremely friendly and helpful. We would
certainly recommend this hotel, and will be visiting again.
Christine and Michael"
- Travel date: Thu 12th of February 2015
Perfect position on prom - needs a lot of time and money spending on it
"We travelled with Shearings for a week's holiday. Stayed in their other hotel - The Majestic - 3 years ago and was disgusted with it, so decided to try the Burlington. We had room 320 which was on the corner of the building by Harry Ramsdens. The smokers who stand at the entrance give a really bad impression - the hotel should provide somewhere for them which is out of the public view. We paid extra for a sea view and were pleasantly surprised with the room. It had two windows on the sea side and another window on the side overlooking the rest of the Prom. The bathroom was a good size, grotty handbasin, with a window that also overlooked the Prom. The furnishings were the standard Shearings with the old fashioned bedspreads and white sheets which resemble hospital beds. As usual the bedside lampshades were broken. The TV only had 5 channels and was poor reception although the TV in the "TV lounge" (which resembles a very basic coffee bar) had a digital flat screen TV with every channel!! There are two lifts serving the whole building. The smallest only takes 2 with comfort, although is supposed to take 4. The other will take 6, but is supposed to take 8. They caused a real problem at meal times and when the whole coach full returned from a trip out, as nearly all the people staying here are in their 70s and 80s and a lot of them have difficulty walking or use wheelchairs. What would happen if there was a fire and the lifts couldn't be used I dread to think. Some of the people couldn't walk down the stairs and would therefore hold up the able bodied trying to get out of a burning building! All the staff are foreign and have to work very hard. Everyone is packed into the dining room at mealtimes. At the beginning of the week service was very slow between courses, but seemed to improve as the week went on. Some of the staff never smile and practically throw your plate at you. The food resembles school dinners and the portions are never big enough. They serve some of the strangest combinations of potatoes and veg that you have ever seen. The breakfast is the same every day - a selection of cereals and tinned prunes and grapefruit and fruit juices. The cooked breakfast seems to get smaller every time you stay at one of their hotels . With the evening meal you now get 1 slice of a small rubbery french stick. This used to be a warm roll. They are cutting back everyway that they can. The decoration in the corridors of the hotel is terrible. The carpet has strips of tape covering the holes and the wallpaper looks like its been there since the 1970s. All the doors are scuffed and need a coat of paint. The coaching side of the holiday is excellent. Theo was an excellent driver and always in a pleasant chatty mood. The variety show at the Hippodrome is also excellent and well worth going to. We only tried the evening entertainment in the hotel once. It was quite depressing in the entertainment area and the comedian seemed to talk to the guests like they were residents in an old folk's home. The hotel has the best position on Eastbourne's prom and could be made so nice if only Shearings spent some of their profits and improved the food and decoration."
- Travel date: Mon 19th of July 2010
"We stayed at this hotel at Easter. As we have travelled with Shearings previously we were aware to book an upgraded bedroom, which was worth the extra charge. The room we were allocated was lovely, spacious, brand new fittings and furnishings and the bathroom was very good, with bath and shower and plenty of room to move about. The food and entertainment were also very good. I would stay at this hotel again but only in an upgraded bedroom."
- Travel date: Mon 12th of July 2010
What a dump
"How this place is still in business is beyond me. They mainly cater for the elderly but with the amount of black tape used all over the carpets to try and hide the holes, I am surprised that there has not been a serious trip and fall issue at the hotel. The place needs gutting and starting again.
Arrived 20.30 on the Friday, dining finishes at 20.00, two salads had been put to the side for us, but I think that was 3 days prior all brown and slimy looking. We had asked before we were presented with the salads for mayonnaise or salad cream, but the guy on the bar didn't want to know ; he and his mates wanted to settle down with the cans of beer that they had brought in to watch the football. We were advised that "all we have is there" that consisted of mustard, tomato ketchup and brown sauce! Amazingly at breakfast the next morning there was mayonnaise and salad cream!!!
The bathroom, much like the lifts was great if you liked being in extremely confind, dark dingy spaces. We changed rooms and the decor and furnishings were worse plus it had a nice little notice to mind the step and frayed carpet into the bathroom, but at least I did not feel I would suffocate in this bathroom; I could actually turn around in the second bathroom.
I would not recommend this place to my worst enemy as I have a conscience; unlike the people peddling this place to the elderly, they should be ashamed of their selves."
- Travel date: Thu 8th of July 2010
"We have stayed 4 times, the rooms vary a lot, this time we paid extra for an upgraded room and it was worth it,. The location really makes this a great place to stay, if you sleep with the window open you can hear the sea lapping on the beach, We both suffer with bad backs and the beds have always been very comfortable. Meals are a bit rushed the poor staff have to practically run about but the food is good with plenty of choice. There are plenty of nice hotels in Eastbourne, but the Burlington is very good value. don't forget to add the cost of parking to your stay, be careful if you park in the car park because you may get boxed in by inconsiderate drivers."
- Travel date: Wed 16th of June 2010
Entrance and dining room very good, but bedrooms a little tired
"Thoroughly enjoyed your stay in the Burlington Hotel. The entrance rooms are comfortable, clean and updated (also very warm). The bedroom we were in on the 3rd floor was comfortable and clean, if a little tired looking. Food and service excellent. Well done the Burlington catering for so many guests."
- Travel date: Fri 28th of May 2010
"First impression neglect needs a facelift. Our room 117 was not to the expected standard and no way reflected the pictures on the website. There were brown stains on the walls the furniture and bed was shabby. The central heating radiator was never on and also no heating in the bathroom. No toiletries provided only two small bars of soap to last all week and only small towels. The general areas like the reception and entertairment needed the furniture and carpets replacing The toilets in this area needed a facelift .The food in the restaurant was to a reasonable standard and the sevice was acceptable. Disappointing accomodation"
- Travel date: Sat 20th of March 2010
Room 444 - a no no
"Although in a good location next to pier and shopping , hotel in bad need of refurbishment. If you are booking a stay make sure your room is not behind the lifts or you will get "1st floor doors opening, 2nd floor doors opening" etc most of the night which can be clearly heard when you are trying to sleep. Staff excellent - evening meal average but breakfast good. Mark the entertainments manager was a diamond as was the bar staff."
- Travel date: Sun 14th of March 2010
"stayed for 4 nights with Shearings, room lovely paid extra for sea view, newish bathoom, food very good, quite a good choice, well cooked and served, lounge where the entertainment was on was rather cold though, but the hotel generally was warm. Would definitely recommend the Burlington and would stay again."
- Travel date: Tue 9th of February 2010
"Just got back from a brilliant weekend at the Birlington. Our room 407 was very impressive and had an excellent view of the pier and sea front. It was clean, warm and very spacious with a newly fitted bathroom. The food was very good, as was the service. We enjoyed the caberet entertainment and of course the all inclusive bar and gala dinner. It was excellent value for money, I dont know how they do it. We will definately go again, there were four in our party and we all equally enjoyed ourselves. If you are going to be picky, the hotel was in need of a bit of a face lift in some parts, but for me it added to the charm and character of the 160 year old beautiful building. Free parking was also an added bonus. I would recommend this hotel and location to my family and friends."
- Travel date: Mon 25th of January 2010