22 Traveller reviews from Holiday Watchdog
"We embarked on this break in trepidation of what some of your reviewers had reported. However, we were pleasantly surprised!
So what is all the negativity all about? Four of us have just returned from a thoroughly enjoyable weekend at the Trecarn.
Alright, it is subject to the usual Shearings makeover - a bit tired, and if you are a fault finder then it's easy to spot some!
But the staff were courteous and efficient, the food was excellent and the room was warm and comfortable. The evening entertainment was good too.. When you are on a budget break you can hardly expect five star refinements! So if you come to Trecarn we think that you will enjoy yourself unless you happen to be a compulsive moaner!"
- Travel date: Tue 28th of October 2008
outstanding Value--Trecarn Hotel,torquay
"stayed at the Trecarn hotel,29th Sept,2008,4nights. Can not understand what all the moaning is about,agree its old Hotel but We had superb stay,excellent room,clean and kept clean with new towels etc when required.
breakfast gave very good choice,multiples of cereals including piping hot porridge,full english breakfast or kippers etc, Dinner we thought was outstanding,again excellent choices,the staff in the dining room could not have been more attentive and helpful,indeed the staff covering all responsibilties were very good. Entertainment in the evenings enjoyable,Monday night hillarious.
This 5day break was with Shearings,collected in Cumbria,approx38 of us,we had a good driver very punctual,who entertained us on route to Torqauy and two excursions,from conversations on the coach,we gathered all had an enjoyable value for money break.
- Travel date: Tue 14th of October 2008
Knock it down
"My wife and i stayed at this hotel ! for a weekend reunion from 3rd October (booked for 3nights but only stayed for 2). The Hotel had a stale smell of damp and URINE throughout, the whole place should be shutdown and either knocked down or re-decorated. Our roon 209 (was reached by a maze of corridors and stairs), was a mess, the windows in the room could only be fully open or closed shut, the bathroom had a over the bath shower but the fitting were lose so holding the shower head was the only option, the tiles around the bath were covered in mould, a TV in the room that i only managed to get one channel (not that we wanted to watch TV). Room 176 that our friends stayed in had a 3 draw chest unit that the fronts were hanging off( i couldn't understand why this was in the room because it was clear to see that it couldn't be used), and the shower (no bath) was tiny, another guests room had no mirror, another had no windows. The reception ared and seating area near the dance floor was a disgrace, wall paper hanging off the walls, curtains hanging off the rails, stained seating, all in all a total mess. Most of the staff were friendly, but a few were (not rude) but uniterested in what the were there for. The food i would give 5/10, The Hotel, i can't even rate it. My advice is don't stay in this pit !"
- Travel date: Tue 7th of October 2008
"Returned to this hotel after 3 months. Service not quite as good bur otherwise no complaints. Good thing really as any complaint to Shearings is not treated seriously. Have one more holiday booked with shearings and then goodbye forever."
- Travel date: Tue 16th of September 2008
How long before it collapses? Put it out of its misery!
"We have over the last few years, booked weekend breaks at the Trecarn. This has been to visit with friends or to enjoy a quiet break with dancing and simple entertainment. As long as we have been going there the hotel has been 'shabby' but staff , location and quietness have meant we viewed it kindly. However we have just returned this weekend and frankly its the last time we will ever go there , it is now UTTERLY DISGUSTING. I totally DISAGREE with the reports that the staff are friendly, with the exception of Darren the Restaurant manager, the staff particularly on reception were RUDE in the extreme, everything is too much trouble and the appearance of the young lady with long dark hair was grubby and disinterested. Maybe the staff have just lost interest in the place.
We were given the key to room that was occupied by a couple in bed, We were given the key to room that didnt have a window but an oblong skylight , with a huge beam quartering this, in a room the size of a large storecupboard. We declined of course.
The hotel is old, so of course it creaks, but this could be with accumulated dirt and grime. The wallpaper is peeling off throughout , hotel curtains are falling down ,great black grimy holes in ceilings and please dont even THINK of using the lavatories between reception and the dining room.. I do so object to the porters wheeling luggage trollies through the dining room past my table whilst I am eating -its all simply bizarre.!
The food is now nowhere near as good as it was and breakfast was by far the worst, cold, with a tiny amount of bacon if you had the full? ?English, the sort I mean is the 'oyster' of the rasher and about half the size of the palm of the hand. Our waitress, who had a willing smile but had no training, did not understand that it's not on to stand alongside the table with a cooked breakfast waiting for you to finish cereal, and then get bored and just put it down where ever she could get it on the table, toast was always cold as was the tea . She had little English and didnot understand what was on the menu. ie Trout please- waitress ,what is Trout? She also offered a vegetarian Ham and cheese pasta, and didnt know that vegetarian pate wasnt fish!. for heavens sake surely if its written on the menu the staff should know what it is!.
The 'ballroom' is quite simply trash, badly stained chair seats, buckets to catch drips poor ventilation, but lets not blame the ballroom, the whole hotel SMELLS! a combination of damp, decay and worst of all URINE
Our bedroom was not too bad but suffocation was a possibility in the airlocked shower, bolted to the ceiling and difficult to open, with no ventilation,(and watch the high step in and sharp edges to the doors) and concussion from stricking your forehead on the shelf above the basin which was much larger than the cloakroom sized sink, it protruded way over the sink and was very low , leaning forward to clean your teeth meant crouch down and go in slowly.!
I could go on but Im tired, we have in the past completed comment cards but that is obviously a waste of time as everything is getting worse and worse. Once again it was mentioned the hotel was to be demolished for a luxury hotel. as if that excused the condition of the place! If this is the case, then SHEARINGS HOLIDAYS should either do so or stop taking bookings for this shameful pile of rubbish and close it before someone is seriously hurt in this crumbling heap. It might be one of the staff if the mood of the coach holidaymakers this weekend was anything to go by.! Shearing Holidays you should be ashamed-To take bookings for this hotel is nothing short of insulting.!"
- Travel date: Fri 5th of September 2008
"Having visited Shearings Hotels, this must be the worst. First of all we found the shower not working, then a broken handle on the window, window wouldn't close! Bare wires running up the skirting boards, telephone in room not working, drawer fronts falling off, buckets in the reception area catching water from the ceiling. Stained chairs in public areas. No fire evacuation sign diplayed in the room. In other words as well being disappointed it was rather worrying what would have happened in an emergency situation.
Having informed shearings of these issues I do hope that things have been rectified!!"
- Travel date: Wed 27th of August 2008
Great Staff. Great Location Pity about the hotel Trecarn
"Room 181. akin to a 1960's student room or a Rigsby room from Rising Damp musty, with views over a flat roof and derelict yard,decor /paint probably not updated since early seventies with furniture "cobbled together" from other furniture with varying shades ,draws missing backs, rotting window frames (wet rot inside) handles and knobs loose or missing, pictures supposedly screwed to the wall that fall down, bed frames & bed headboards falling apart, beds unmade for two days, towels and linen not changed also dusting and hoovering only done twice in our weeks stay, a shower so small only suitable for children that is if they can negoiate the high step to get in. TV in every room the brochure says it does not mention the outside aerial has been cut off at a junction socket the other connection disappears through a large hole in the wall presumably to the room next door, we only found the inside aerial and the changer by accident behind the "dressing table" coated in thick dust which at best produced rubbish pictures for short periods only. Lampshades tat from a jumble sale . Throughout the hotel paintwortk is badly chipped & paper peeling. Entertainment in house at best awful outside acts coming in fair with the exception of one so called comedian who chose to use the audience for the butt of his jokes not funny or clever Mr S. The hotel do not provide any outside facility for smokers which led to daily very heated confrontations between smokers and managers particulary in adverse weather. This shortsightedness has created flowerbeds littered with cigarette butts & large groups of smokers congregating outside the front entrance which is quite disgusting. My comments are my own experiences however guests talked of petitions etc. Other points the reception have no brochures or information on local events or sights to see and seemed unable to give out any local knowledge luckily many hotels on the seafront had loads of information.
Good points the dining room staff were ever pleasant fast and charming our waitresses Paulina and Julia gave great service despite being understaffed. The food was hot good and varied and the packed lunches for days out very good value. It is a great credit to the Damien to have such a highly motivated team given the many disgruntled customers they faced daily. Max on reception and William the Day Porter who faced daily abuse from guests over smoking also are worthy of mention also. Overall cleanliness was good. The hotel is part of the WA Shearings Holiday Group rumour has it it is to be refurbished or rebuilt next year to a four star standard. Let us hope this is the trend from Shearings as they do have the basis for great customer service."
- Travel date: Mon 4th of August 2008
The Trecarn Torquay. The hotel time forgot.
"This hotel is a real gem if you like something that is from the 1970's because that was the last time it was decorated. I did a Shearings coach trip at the begginning of June 2008. The floors do squeak so I advice earplugs. There is a smell around rooms 142-153 so I advice floral spray. Our shower screen had lost its' seal so water just ran onto the floor. Skirting boards were missing, holes filled up with toilet paper. Some guests had no fronts on the dressing table drawers, no showers or one where you put the hose on the taps so you could wash your hair over the bath( Serious). Litter on the stairs was there all week because the stairs were never cleaned as was the dance floor
( stains). Chairs there were failing apart, tables had lost their vynll tops so chipboard was showing to make it the order of the day.The dining room carpet was threadbare and heavily stained. Outside windows were rotten around the reception and swimming pool. Bedroom window that had not been replaced were in the same condition
But the sad thing about this hotel is that the staff are wonderful. The managers at the reception with their staff listen to the same old complaints and do what they do best, move people around. The waiters are a pleasure to be with. The food is varied and to very high standards.The compere and the entertainers are brilliant. The cleaners makes those rooms as clean as they can as they fight a loosing battle. The person who is responsible for this debacle is SHEARINGS. They are selling rooms to a loyal patronage when they should either close it to protect their name or bring it up to 21st century standards. If you travel on one of their coaches and have paid full brochure price then I think you will feel robbed. If you get it at a discounted rate you will still feel robbed, but not as severely. My advice is to use the money you saved to spend on alcohol, it numbs the senses. Then things don't look or smell so bad."
- Travel date: Tue 10th of June 2008
a BIT TATTY BUT CLEAN
"Just come back from four nights in the Trecarn, on arrival it was a bit tatty, but our room was large for the three of us, with a nice bathroom, pillows were very hard but apart from that room acceptable. Food not bad with a reasonable choice. Entertainment very good with a good act every night, on quite early which was good for us as breakfast was 8 to 9 a bit early. It was good value for money. My only complaint was that the bar didnt open till 6 It would have been nice to have a drink before we got ready for dinner."
- Travel date: Mon 2nd of June 2008
"Very shabby, 1st bedroom drawer missing, broken peg used as light pull above bed, no hair dryers. 2nd bedroom, bathroom tiles dirty, bin not emptied for three days, wallpaper coming off walls, broken handle on drawers. We were there for a whist holiday, room heated by a small oil filled radiator, for refreshment halfway thru game we were offered water! Dining room staff really good and food o.k.. Is this hotel being run down?"
- Travel date: Wed 23rd of April 2008
Could be worse
"I took a coach trip to this hotel as a Spring Break. It is the rather tatty sort of place that coach companies specialise in, and if you are not expecting too much, it is pretty good value. The worst thing about it is the fact that it used to be two hotels and if you are in one half, you cannot get through to the other half, it took me 48 hours to find reception! It is a maze of corridors and stairs, and there is a really tiny, very very old fashioned lift. The food is tolerable, service, ditto. It is not very near the sea, or anything else, but the room was clean."
- Travel date: Tue 1st of April 2008
"Myself, my husband and 2 children stayed here (3 and 4 mths) and loved every minute! There are quite a few stairs in the hotel, which may be difficult for disabled users but there is a lift (small one!) to the first floor.
We stayed in the family room which was very large and had a spacious en suite. The hotel was very clean and bedding and towels were replaced daily.
Given the place did look a bit tatty in places and our heating in the room was broken at the time, but the reception staff out did theirselves on keeping us warm. We were brought oil filled heaters and plenty blankets and it was lovely and warm.
We stayed fully inclusive mon - fri, the breakfast was good, although my husband said he could have done with a bit more on the plate! There was plenty of choice for dinner and the food was good and hot.
The hotel is ideally situated about 2 mins walk from local shops, a park, restaurants, bars and babbacombe bay. It is very hilly though, and not for the faint hearted. We went self drive so I cannot comment on the day trips out.
The entertainment started with bingo at 8.30pm, and then a different live act every night. While we were there the hotel was mainly occupied by the elder generation, which pleased my little girl as she got plenty of attention!
I would recommend this hotel for older people wanting an easy break, or couples with younger children (if travelling by car) as there is plenty to do nearby: Paignton Zoo, Living Coasts, Rainbow Fun House, Creallys, Model Village and Bygones.
If you do visit be sure to visit The Babbacombe Inn on the sea front as their food is delicious!!"
- Travel date: Mon 21st of January 2008