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Reviews summary

4
Good
1302 reviews
Brilliant
798
Good
349
Average
88
Poor
39
Awful
28
  • 5 room
  • 5 pool
  • 5 beach
  • 5 service
  • 5 value
  • 5 food
  • 5 cleanliness
  • 5 location

21 Traveller reviews from Holiday Watchdog

Absolutely fantastic

5
Brilliant
by
Reviewed 22nd June 2016

"Stayed at the Headland Hotel now for many years six maybe seven times a year. Can't fault the hotel in any way. Rooms meals everything is fantastic not to mention the staff who are wonderful."

Holiday details

  • Travel date: 3rd June 2016
  • 5 Location
  • 5 Beach
  • 5 Room
  • 5 Pool
  • 5 Service
  • 5 Value
  • 5 Food
  • 5 Cleanliness

Good and bad points

3
Average
by
Reviewed 9th December 2012

"Have just returned from a 2 night stay on DBB rate.It cost £39 pppn, which was very good value for money, as there were 3 choices at dinner time. The breakfast was rather boring, either English breakfast of fish, so not very exciting choice there! The evening dinner menu was better, although I must say the food was good and always hot.The waitress service was quick and the staff were always pleasant. There was entertainment every evening(typical hotel stuff though) there was also Bingo on before the entertainment which is ok if you like that sort of thing? I have to say that the bedrooms leave a lot to be desired though! We stayed on the 1st floor room 133. The room itself was ok and clean, but quite cheap and shoddy furnishings, the bathroom left a very lot to be desired!!! The door into the bathroom had been obviously hand made to fit, as there was a good 3 inch gap at the top and bottom of the door,and the door did not have a proper handle on it? The window would not stay open, and the wood was actually falling off the window and there was no paint on it anywhere it had all flaked off,and the catches were actually rusted through. the vertical blinds did not close! Leaving people in the gardens below able to see up into the bathroom!The bath and toilet were a different colour from the wash basin??? The bath and toilet were a shade of green which was acceptable in the 70`s.............................. With horrible 70`s lino on the floor! We had a shower attachment on the taps but the fastening on the wall above the bath just spun round when we tried to put the shower head in it, therefore we could not use the shower at all. The whole bathroom left a lot to be desired in my opinion. There was no way we could soak in a nice hot bath..................................cold and unwelcoming is the words I would use to describe the bathroom. I think that the hotel managers need to be looking at refurbishing the bathrooms asap, its great that the bargain offers are good value for money but guests need to feel that the rooms are acceptable to themselves too! Overall a good value break and all the staff were very polite and friendly, even with the hiccups of the bathroom."

Holiday details

  • Travel date: 14th July 2007

Traditional holiday hotel in Torquay

3
Average
by
Reviewed 9th December 2012

"We stayed at the Overmead for one week late May/early June. I was travelling in a group of 4 adults as part of a larger coach party. And the first thing to say is that this hotel is aimed at the more mature guests, on holiday in Torbay. There are no business facilities or internet access, but just the facilities you might expect from a holiday hotel. It does have a small gym, sauna, outside (but heated) swimming pool, 2 bars, games/TV room. Our room was on the top floor of the main building with fine views out of the front window at the sea (cue sketch from ‘Fawlty Towers’). As we were at the end of the corridor, in the corner, we had 2 windows; interestingly one was a modern double-glazed unit and the other a traditional wooden-framed single glazed window. The room was a reasonable size but the bathroom was on the small side. The room was OK, but rather old-fashioned and could do with some refurbishment. Facilities included phone/clock-radio, tea/coffee/kettle, hairdryer, TV (though only 4 channels), information pack. The (single) beds were comfortable. The heating was effective though we did not need it switched on. The bathroom lacks a shower, an attachment is available to fit over the taps but without a shower curtain it is difficult not to make the floor wet! My main complaint about the room is the creaking floorboards, not sure if this affected the guests in the room below. And a tip – if you need to use the bathroom overnight, make use of the small light over the mirror, switching on the main light also switches on the rather noisy extractor fan which keeps running for 15 mins after the light has been switched off. The hotel has only one small, old and rather narrow lift which does not reach to the top-most rooms. If you are disabled – beware, this hotel will present problems. There are only a few rooms available on the ground floor (for easy wheel chair access) and one of these is right opposite the games room, a noisy location. The hotel is situated at the top of a hill, this makes for great views but the (shingle) beach is a 15 min walk in one direction with Torquay town centre a similar time in the other direction. Both routes are very steep, totally impractical for the less agile. The hotel does offer a free taxi service into Torquay at a set time each morning (return at set time late afternoon) though as this is run by normal taxis (cars) again disabled access will be difficult. The road actually ends just outside the hotel so there is no through traffic, this makes for a nice peaceful location. Car parking in front of the hotel is limited, and coaches block much of the road just in front of the hotel, again this will impede the less-than-able bodied. Entertainment is provided each night, there is no stage or raised dais so the audience are quite closely involved in the action. Those guests sitting in the extension room to the performance area will have their view impeded by a number of structural pillars. The entertainment follows a predictable pattern: Bingo, followed by dancing, followed by cabaret. The amplified music permeates throughout this rather compact hotel; however it’s not a problem as the noise stops by about 11:15 pm. The cabaret artistes during our week varied from the brilliant to the average – however no complaints. The ‘Romanoff’ dining room offers breakfast between 08:00-09:30 and dinner 18:30-20:00. It has excellent views over the sea and coast line. The food offered was superb – simple food but prepared in an imaginative way, served piping hot by quick and polite waitresses.The food choice offered was quite enough for me: breakfast – choice of cereals/full English/continental/toast. Dinner – choice of 4 for each of starters/main course/sweet. The coffees were served at the end of the meal with a chocolate mint included – a small but nice touch. However on one evening the ‘hotel photographer’ came into the room whilst we were eating and proceeded to walk around table by table taking photos of guests. There is no obligation to buy of course but we thought this to be totally rude and unacceptable behaviour. If there is a need to take guest photos then this should be done during the entertainment later in the evening, not during dinner. The continual flash photography could also present a problem to some guests (e.g. epileptics). For this reason I have down-graded my overall rating from the 4* it otherwise deserved to 3*. A reasonable selection of (cold only) food was also available via room service, that food was fairly priced but beware the £5 tray charge – that’s more than I would expect to pay in the 4* London hotels I often visit as a business traveller! Room rates are up to £50 pppn in peak season. That offers reasonable (but not exceptional) value for this area. Some rooms do appear to need updating (especially with showers), it would also be useful to standardise the glazing throughout the hotel to double-glazed units and not the mismatch it currently has. Some areas also need a bit of TLC (e.g. painting required on fire escapes). But overall I could recommend this hotel if you are a certain age, not disabled, and staying for leisure only. Just a shame about that rude hotel photographer."

Holiday details

  • Travel date: 3rd June 2007

The Cold War

2
Poor
by
Reviewed 2nd December 2012

"Stayed at this hotel on Saturday 12th May 2007. A nice enough hotel, albeit on the top of a hill! If your allocated a second floor room, just ask the receptionist if there is a shower in the ensuite. The rooms on the second floor look as though they haven't been upgraded for a decade or three the bath and some ghastly tiles that your mum and dad were proud of in the early 70's reflect that! My complaint with this hotel is the staff and how surly, unhelpful and rude they can be. Having booked into the hotel and opted to dine at 8 o'clock that evening, we were then told at 7:40 that we had to eat now as the chef was shutting the kitchen! The manner that this message was conveyed in was abrasive and abrupt - when booking into the hotel we had been offered this time to dine at. I think that Gordon Ramsey may have used the F-word a few times when assessing their culsine - tasteless. We were left feeling hungry afterwards. As a frequent traveller I never stay in hotels below 4 star - "Alexander" is a clear example of why. I think he assumes the role of Asst Manager, Commandant would be better. He lacks any charm and charisma for a person filling that position and comes across as rude and tempremental. The elderly appeared to be bossed about by him. The bar in the main lounge that he was attending to on that evening had ran out of ice, he refused to go and get more ice from the other bar, until we demanded that he did so. This must have irritated him as he then shut the bar and would not allow any visitors to the hotel to have any further drinks! The night porter was also banned from serving drinks."

Holiday details

  • Travel date: 18th May 2007

Quite a nice hotel

3
Average
by
Reviewed 1st December 2012

"The hotel was at the top of a huge hill which was quite impractical for walking to and from town. Although the hotel did lay on a complimentary taxi service twice a day. The hotel reception, bars and restaurant were nicely decorated. The food in the restaurant was nothing fancy but still very enjoyable. The bedrooms were clean but in need of decoration."

Holiday details

  • Travel date: 2nd April 2007

Extremely enjoyable

5
Brilliant
by
Reviewed 3rd December 2012

"We stayed at the Overmead for four nights at the end of March 2007. Our double room was spacious and clean with a beautiful sea view. The hotel as a whole was very clean and the meals were of a very high standard. One big plus point was the friendliness of the staff, who would go to any trouble to ensure a comfortable and happy stay. A special thanks to Paul, who I think was the bar manager (if he isn't he should be!). Keep up the good work Paul - we told you we would put our praise on record! Overall, our stay at the Overmead was extremely enjoyable and I'm sure we will return again. Steve and Lesley from Bolton."

Holiday details

  • Travel date: 1st April 2007

a great stay

4
Good
by
Reviewed 6th December 2012

"Had a "Twixtmas" break at the Overmead. Great value - £100 for 2 people for 2 nights and that included dinner (which was superb) as well as the breakfast. The staff were lovely and friendly, the clientelle were friendly too. If I had to complain, it would have to the the heating, which seemed to be turned up to the max, even though the weather was mild. A lovely touch was the christmas present awaiting us at dinner on the first night and then on the second night, a cracker to pull. Just little things, but it was a lovely touch. Nothing was too much trouble for the staff. Alex, the Russian, behind the bar was an added bonus too with his sense of fun. Would recommend it, the views from the dining room were stunning."

Holiday details

  • Travel date: 19th February 2007

Wonderful Weekend

5
Brilliant
by
Reviewed 7th December 2012

"We stayed here from the 9th Feb 2007 ,to 12th Feb 2007 9th was our wedding anniversary 111th my birthday so was a special weekend all round. We stayed here 3 years ago for the fist time ,our 30th wedding annivrsarty and were so impressed we said we would definately return. The staff are brilliant ,must mention Paul (barman undermanager)most of the estaurant staff are not British ,But their English and manners are perfect nothing is too much trouble,the food is excellent plenty of choice ,My salad had only been prepared minutes before.Everywhere is spotlessly clean , our room was warm ,comfortable and had a beautiful sea view. The building is beautiful, the features have been retained which really adds to the experience. To sum it up we had a lovely weekend in a beautiful hotel which only cost us £69 each for the 3 nights (half board )I cant wait to go again."

Holiday details

  • Travel date: 13th February 2007

definitely return

4
Good
by
Reviewed 28th November 2012

"just spent a five day break with my husband at this hotel and would not hesitate to return. The staff couldn't do enough to make the stay comfortable, the food was excellent and plentiful. The communal areas within the hotel were quite lavish, very clean and a pleasure to sit in. Our bedroom in particular was very clean with a perfect outside view. The only downside was - no shower, just a bath. Some bedrooms I was told were looking a little tired but ours could not be faulted. Should any one from the Overmead read this - well done to you all, particularly our lovely waiter and the manager Ann. Thanks for a lovely stay."

Holiday details

  • Travel date: 20th January 2007

Disappointed

2
Poor
by
Reviewed 25th November 2012

"Have just returned from Monday - Friday stay at the Overmead. Having read the reviews of previous guests, I was looking forward to the break. I was disappointed with our room which was dingy with no shower and a bed that creaked and groaned with every move. Of the six couples in our group, two had rooms superior to ours whilst three had similar or inferior rooms. The lift which appears dilapidated does not serve the top floor, which is quite a climb for the old or infirm, who should bear this in mind when booking. On the plus side the staff were very friendly and helpful. The dining room and function area were clean, well maintained, with superb decor.The food and service was very good. The cabaret was very enjoyable. The location is somewhat remote from Torquay so your own transport is essential. The hotel boasts of a free taxi service at certain times, but when we endeavoured to take advantage of this we discovered that one taxi was in use to ferry over 40 guests from Torquay to the hotel at 4.30 pm. Regular taxi cost was £4.Not one of my more memorable holiday experiences."

Holiday details

  • Travel date: 27th November 2006

peacefull and relaxing

5
Brilliant
by
Reviewed 17th November 2012

"stopped here for 4 nights with a coach party with Voel coaches who were brill, my wife and I are in our 50s and found the mix of guests of all ages which made for a great time, hotel is spotless and food great and plentiful, with first class service and always with a smile, rooms was smallish but clean and comfortable, everyone made you feel welcome and the cup of tea on arrival was spot on a smashing gesture, we had plenty of laughs in the evening from the entertainment and with some great fun with some of the older guests who made the stay even more enjoyable,superb views from the hotel and great walks around too."

Holiday details

  • Travel date: 31st August 2006

A Fabulous Holiday

5
Brilliant
by
Reviewed 15th November 2012

"We have just come back from a week at the Overmead and absolutley loved it. We are a family of four, our 2 girls are 4 and a half and 14 months and it catered superbly for all of us. The girls, mainly our older one, would have spent all day in the pool if we had let her, and as it is heated it was very comfortable for them both. The staff were lovely and very helpful, nothing was too much trouble, the rooms were cleaned very thorough every day and the meals were lovely and served very efficiently. The evening bingo, cabaret and disco were enjoyed by us all and our family room was very spacious and well equipped. I have read other reviews complaining of the car parking and coach tours but we never really found it a problem, yes car parking was limited but we never had to walk very far and the fact that there were coach tours there during our stay wasn't a problem either. If you compare the prices to other hotels and their facilities, the Overmead is fantastic value for money. We had a fabulous holiday and would recommend it to anyone, and will definately be returning."

Holiday details

  • Travel date: 31st July 2006
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The Headland Hotel is also called

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