The Capstone Hotel & Restaurant

St. James Place , EX34 9BJ , Ilfracombe , Devon , England , United Kingdom , Europe

Overview

Ratings summary

Brilliant
7
Good
2
Average
1
Poor
2
Awful
5

Rating by feature

  • 3 room
  • 3 service
  • 5 value
  • 5 food
  • 5 cleanliness
  • 5 location
 

17 Traveller reviews from Holiday Watchdog

Great Location - Great Hospitality & Ambience

4
Good
by

"Centrally located and ideal for all of Devons speldor, Harbour 1 minute away.
Hotel bar & restuarant just been fully refurbished and fantastic!
Our room was large and adequate and had all new soft furnishings, food and service great, hospitality and friendlyness superb and would highly reccomend."

Holiday details

  • Travel date: Sat 22nd of August 2009

Value for money - great location - super staff

5
Brilliant
by

"A great location next to the harbour - no hills for Granny to walk up. Great staff and excellent brekky - a great restaruant for lunch and dinner too.

The rooms were clean and tidy, albeit in need of a makevoer (which I undertsand they plan for next season). But for the price totally acceptbale. And don't let the lack of parking put your off - the public car park is a minutes walk away and cheap at the top end.

If you want to be down near the harbour and beaches, if you want relaxed and friendly service, and if you want good value for money this is the place."

Holiday details

  • Travel date: Thu 13th of August 2009

We had a good stay at the Capstone Hotel

3
Average
by

"We stayed at the Capstone Hotel for 2 nights having booked at the last minute. We had 2 bedrooms with an interconnecting door which was nice to have a family type set up but in separate rooms so we had some privacy.
The bedrooms were newly carpeted and painted although the furniture is dated but on talking to the owners we found out that extensive refurbishment is ongoing. The shower was good and we had expensive toilet roll!
The full english breakfast was good with butchers sausages locally made for the restaurant. The bread was freshly baked and it is possible to have brown or white toast.
The staff are very friendly and try to help if they can. This is a value for money hotel and it is not part of a chain. Rooms are not serviced every day unless you want this. This is much better for the environment as the towels are only washed when they need it.
I am sure that the Capstone will continue to improve as the refurbishment progresses as the guys who own it have the right attitude and want to make their guests stay a success.
You can have free WiFi in your room and you can have tea and coffee facilities in your room or it is available in the Guest Lounge.There are alot of stairs and no lift but I am large and managed it.
The hotel is well situated for the local restaurants and the harbour. There is car parking nearby which wasnt too expensive."

Holiday details

  • Travel date: Wed 12th of August 2009

Terrible Meal

1
Awful
by

"We ate here on a recommendation and it was truely the worst meal that we have ever eaten. Stone cold plates from the 1960's were at odds with the super modern new fixtures and fittings.

Cold food, poor portion size, poor presentation, iffy service and a nice fat bill at the end! Its trying to be something that it isn't....it could be lovely, good location, nice inside but the food is just cafe poor rather than retro chic!"

Holiday details

  • Travel date: Tue 11th of August 2009

Very Welcoming

4
Good
by

"Stayed at The Capstone for a single night in August on our way back to London from Cornwall.

Ilfracombe is a charming town well worth a visit for a day or 2. Robert & Minaz (the owners) were very welcoming and couldn't have done more to make us feel at home.

We only had breakfast in the newly refurbished restaurant but it was excellent. When we passed through the restaurant in the evening it was full so is obviously vetry popular

The room we were given was a little dated but freshly decorated with new carpets, and was spotlessly clean. Minaz did mention that the full room refurbishment is all part of the overall plan that hasn't quite taken place yet!

I would recommend The Capstone without hesitation."

Holiday details

  • Travel date: Mon 10th of August 2009

Think twice before taking this option!

2
Poor
by

"I have never bothered to write a hotel review but I really feel strongly that future potential guests should be warned about The Capstone. Unless you are searching for an extremely uncomfortable stay, do not stay here!

Our room was at the very top of many, many stairs, surrounded on the outside by a view of scaffolding and an entire family of noisy giant seagulls who liked to make a raquet from about 10pm and starting up at around 5 am for that early morning wakeup call you want on a long weekend away! Old and small with slanted windows that did not stay up and let in cold draughts (on complaint we were told we could not change rooms but had one of the managers shove toilet paper in the window to keep it up! - come on guys, we are paying good money to stay here!), old carpets that smelt of damp, even in the bathroom, beige old school bathroom facilities and bedroom furntiure from the 50s or 60s reminded me of going to a very poorly off old person's home. The bed was another story altogether with no bedhead and enough springs coming through to send myself and the husband straight to a pysio this week! Oh and yes, there was a lovely flat screen tv as mentioned in the hotel write up however in our room you could not watch it as it could not be turned around to face the bed on the old piece of poorly designed furntiure it was placed upon, and only had BBC options anyway! The room was not cleaned in the 3 days. I do not think you should have to hand in your key (the one and only we were told upon arrival, do not lose it or we will have to call the locksmith!) and ask for your room to be made up when on holiday.

I love a good breakfast and this was not good. With about 6 different versions of the classic English fry up, all of which came with one lousy slice of toast (two pieces on the menu actually translates to one slice cut in two!), and only a fried egg (no scrambled, no poached). The first morning breakfast came out looking and tasting like it had been cooking for a good 20 minutes! These eggs were as hard as plastic. By the third morning we just didn't even bother! Who is cooking the breakfasts back there? Definately need to get a chef in to do that or just someone who can cook. Making a fried egg is not that hard!

I have to say on the only positive was that we did eat dinner one night in the restuarant and that was great. A good value tasty meal of soup, steak and prawns. Check out the restaurant by all means but pay a bit more and stay somewhere else! Not worth the discomfort!"

Holiday details

  • Travel date: Tue 28th of July 2009

these realy nice guys need to try harder

2
Poor
by

"television did not work shaving light did not work bathroom mirror fitted by a midget, the view from the bathroom window was disgusting, bathroom door did not close, no headboard on the bed, bedside light worked only when it wanted to no tea or coffee in the room, the room was not serviced at all during our stay.
breakfast seemed to have been coocked sometime earlier that morning. Come on lads your better than this,"

Holiday details

  • Travel date: Tue 21st of July 2009

Thanks guys for a great stay!!

5
Brilliant
by

"We ended up at the Capstone Hotel almost by accident, booking last minute on Late Rooms, but it turned out to be one of our better decisions!

Not only is the Hotel in an ideal location to explore Ilfracombe and the local area, but Minaz and Robert treated us less as guests and more as old friends. The bar and restaurant were tastefully decorated ( especially the choice of colour in the cafe / bar!).
We ate dinner and breakfast in the Hotel, and the quality and choice were excellent, - it's also great to see so much locally sourced produce on the menu.

The room itself was clean, spacious and comfortable. Although it was a little basic, the rooms are still a work in progress, but we will definitely be returning to see the finished result.

Thanks guys for a great stay!!"

Holiday details

  • Travel date: Fri 17th of July 2009

Truly wonderful hotel and restaurant - don't miss it!

5
Brilliant
by

"My mum chose this hotel as a base near the harbour when we went to Ilfracombe recently on a 4 day visit with my gran.

I can't properly express how good the service is - Minaz and Robert were so kind and always smiling. Our holiday wouldn't have been the same without them, and they kept three generations happy!

The food is amazing. With the B&B you can choose what you like off the breakfast menu, and everything we tried was tasty and well presented. The coffee is the best I've had too. The restaurant is beautifully decorated and the food was lovely. I had the chicken wrapped in proscuitto with sage jus which was very good. My mum had the duck salad (which they even cooked well done for her because she doesn't like pink duck - the philistine!) My gran had the fish & chips which really was something special. We finished by sharing a slice of the chocolate & guiness cake, which was absolutely fabulous.

The hotel is currently being redecorated, and therefore the room was basic but clean. Anything extra that we wanted in the room was sorted out for us on request. I have a feeling that when all the work is finished this hotel will be truly top notch, and probably well out of my price range!

In conclusion, I'd fully recommend the hotel and restaurant and hope to be back there soon for another visit.

One tip - if you need parking, then enter the harbour car park but keep driving straight through (it takes you round to the right of the harbour and up a slight hill) until you get to the Marina Drive car park. It only costs £3 for 24 hours."

Holiday details

  • Travel date: Thu 2nd of July 2009

The most amazing dining experience

5
Brilliant
by

"Although we weren't fortunate enough to say overnight at the Capstone we dined in the very stylish restaurant. The restaurant has a great atmosphere and most importantly the food is amazing! Robert thank you for recommending (and cooking!) the Pollock, it was the first time I had ever tried it and it was a sheer delight. I would recommend everyone to sample the delicious food at the Capstone.
Minaz and Robert you are both great hosts, huge thanks for making our 1st wedding anniversary even more special. We look forward to visitng the Capstone again very soon."

Holiday details

  • Travel date: Wed 1st of July 2009

Very Enjoyable

5
Brilliant
by

"We found this hotel and chose it because of its location, it is right the harbour. We had a lovely big room which was spotless. The breakfast was piping hot and of excellent quality.
We would recommend this very friendly hotel."

Holiday details

  • Travel date: Tue 29th of January 2013

Rating breakdown

  • 5 Location
  • 5 Room
  • 5 Service
  • 5 Value
  • 5 Food
  • 5 Cleanliness

Nothing like the hotel photos!!

1
Awful
by

"We felt very let down by this establishment & its less than friendly owner. The photos make it look great, until you see it for yourself. Shabby entrance where you can only check-in by going through to the restaurant. Led upstairs and saw very old and dirty carpets throughout. Looks like a very run-down B&B of yesteryear. Rooms didn't look professionally decorated and not what expected at all. It claims to also be the ONLY hotel in the Harbour area, this simply is not true. We saw 2 others, one of which directly overlooked the harbour! Why say you are the only one in that area unless you are the type to try and act in a less than ethical manner. Didn't eat in the restaurant as it was always empty, not a good sign. Overall, we would NEVER recommend this hotel to anyone, we felt conned. "

Holiday details

  • Travel date: Thu 25th of November 2010

Rating breakdown

  • 1 Room
  • 1 Service
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Top traveller tips for The Capstone Hotel & Restaurant

  • Boogiesheep by Boogiesheep

    "The restaurant at the Capstone, and Harbour Lights was also very good "

  • bkemprmsl by bkemprmsl

    "Nice seaside town - To be recommended "

  • bkemprmsl by bkemprmsl

    "coastal views and friendly locals - Beyond the Capstone of course "

  • shas by shas

    "Coastal boat trip and beach at nearby Woolacombe "

  • SoftSophia by SoftSophia

    "the capstone restaurant is great as is Squires in Brauntion - excellent fish and chips "

  • shadylady by shadylady

    "Avoid it at all costs "

  • Jeeve by Jeeve

    "a few seconds walk to the harbour "

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