11 Traveller reviews from Holiday Watchdog
Yes, it's your nightmare scenario.
"You've confidently selected your hotel, booked your "superior" room on booking.com over 3 weeks before, received a confirmatory email and traveled over 3 hours to your destination to find out that you don't have a roof over your head for the night! On presenting ourselves at reception, Nicky, the manager, said "you must be ", neither of which was ours. When we gave our name she immediately said "oh yes you are booked in for tomorrow". On presenting our confirmatory email clearly indicating a booking for that day, Nicki rifled, carelessly, through an unsorted file of booking.com paperwork but could not find our booking. We obviously said that we were not at all happy with this situation and were told that the hotel was fully booked and that this "sort of thing" happens 3 to 4 times a year. No apology was given - from her manner and tone of Nicky's voice, she indicated this was a greater inconvenience to her that to us. What she did do was to call another hotel she was aware of that could possibly accommodate us that evening. This hotel, which she managed to book a room at, was in an area we did not want to be in and was a style of hotel we would not have chosen. If you are a couple or family looking for a special hotel to enjoy for a short break, do not choose Churston Court. It appears that your booking will be of lesser importance to this establishment than wedding bookings or those of longer stay guests. We had the distinct impression that our booking was 'conveniently moved' to the next day to accommodate someone else. "
- Travel date: 23rd September 2012
Churston is even bettter now!!
"We have stayed at the Churston several times and have just been for a one night valentines break. The place just has such a chilled out atmosphere and makes you feel like you have stepped back in time. There are new owners now and the place is being refurbished, we loved it before but now wow it is even better. We had a newly refurbished room number 1, beautiful room with a four poster bed flat screen tv and brand new bathroom with large bath and separate shower. The whole place looks cleaner the staff are very friendly and the food was excellent. Who ever the new owners are they are doing a great job, we look forward to many more great stays."
- Travel date: 17th February 2007
Brilliant service, lovely atmosphere.
"We stayed for a special offer of a 3 night break, which is excellent value for money. On arrival we learned that Churston Court was under new ownership and a lot of the inside of the building had all ready been redecorated. The service was excellent and everywhere was clean and tidy. The rooms are now up to an excellent standard which again have all or are in the process of getting redecorated. I would definately reccommend Churtson Court and take another visit. Thank You for alovely stay."
- Travel date: 13th February 2007
memorable short break
"We have just returned from a three night stay at Churston Court Inn and all four of us agreed that everything was first class. The food was of a very high standard including the breakfasts. The accomodation was excellent and the staff friendly and co-operative. Many thanks to all at Churston Court for such a memorable short break - hope to see you again sometime."
- Travel date: 29th July 2006
the best food ever!
"i have been going to this old inn for 3 years now and every ime we go on holiday we have to ake a stop there. have the carvery its the best you can pile your plate high with georgous fresh meats and pies and anything you want. the deserts after if you can manage are massive and very impressive i had the banoffee pie it was delish!, i havent stayed there but my family have and they said it was very spooky but cool!, we are going down to devon soon and will definatly make a stop there for the food!"
- Travel date: 25th July 2006
l14th century inn 23rd century prices......medieval service...
"We visited theis lovely building for a weekend stay, expecting (foolishly!) that the advert in the national press was correct. Upon arrival, we felt as if we were intruding upon a private staff party as despite three members of staff chatting at the bar, not one of them moved to assist us. We were never even greeted with a 'hello'. from the initial glitch, we hoped the weekend would get better, but it didn't. The bed linen in our room had a large stain on the cover. We asked for this to be changed later, but were told that the room maids would not be in until Monday. We had booked a table for a meal, but beware, even as a resident, you have to tag onto the end of a huge queue for the tiny carvery counter. When we got there all of the Pork had gone and we were told there would be no more for some time so we opted for beef. most of the vegetables had been depleted by the time we got to these. The food was mediochre and the waitress who cleared our table was abrupt and seemed to begrudge our presence: particularly when we ordered a desert! Our meal came to Â£64 with a mediochre botle of wine. Our bedroom smelt of cigarette smoke and dog! Also you are locked and bolted into the hotel after 11.30pm and the fire exits are invisible in the pitch black of the hotel at night. Our next evening fared no better. There was no carvery and we were horrified to be told we had a choise of 2 set menues at Â£23.95 and Â£33.95 with no a la carte. We left and went to the nearby weary ploughman and had a cracking steak and wine for Â£24.00: much better than our previous meal. We felt really ripped off by this place. Whichever chain owns it, deserves to be chastened for poor, inpolite service and poor quality food that isn't worth the money."
- Travel date: 27th April 2006
Great place for a drink!
"Iâve just returned from a 3-night break at Churston Court Inn, what a wonderful building and great place to go for a drink. Unfortunately, the accommodation is tired, unloved and a big disappointment. For this reason, we spent as little time as possible at Churston Court, only returning for last orders, as the doors do close at 23:30. Every evening we witnessed disappointed visitors complaining about service and residents openly chatted about the poor accommodation. Come on Churston Court, you can do better!"
- Travel date: 20th April 2006
beautiful surroundings, truly terrible service!
"A group of ten of us had booked to have lunch on New Years Day, we arrived at 1.15 having booked a table for 1.30 over a week in advance. On arrival we were greeted with a muttered "oh ----!" by the waitress who gave the impression that a bad smell had just wafted in rather than 10 paying customers! after a couple of minutes of sighing, tutting and headscratching from the staff we were shown to our table. After a very poor start things were starting to look up, we were seated at a large table with plenty of room around us and had a chance to take in our impressive surroundings, we were advised to wait a while before heading for the carvery as there was a bit of a queue, this was fair enough and what you may expect for a carvery at lunchtime on new years day! We stood in line for about 15 mins before reaching the front, which again I suppose is understandable considering the time and date. Upon reaching the meat "section" we were faced with a choice of beef, beef or um......beef! when asked if they would be replacing the other choices we were sternly told there would be no more turkey and they didnt know if they would be getting any more pork or lamb. Having paid Â£14.95 I would expect to have a choice of meat or at the very least an apology and for them to check if and when they will be getting more, not to be effectively told off for asking. There was a good selection of veg etc, some good some bad, the parsnips were gorgeous, roasters were nice but the cauliflower cheese was cold, the mash was dry and the sprouts were like mini cannonballs! All in all the the surroundings were lovely, the food was hit and miss which even allowing for the busy time was no where near to justifying the high price, But worst of all was the truly awful service and downright rudeness of the majority of the staff we encountered, regardless of how busy it was their conduct was inexcusable. On our journey back to Bristol the next day we stopped for lunch at a brewers Fayre and although the surroundings may not have been as grand, the service and food were far superior at a fraction of the cost, this really put our experience into perspective."
- Travel date: 3rd January 2006
"Residents will find themselves locked inside the building at 23:30 sharp with no keys, mobile signal or telephones in the rooms. Uncooperative staff refuse to open the front door to let you out - unwitting prisoners until dawn! Fantastic old building, setting, food, atmosphere, ale etc. but claustrophobic and frightening when you know you can't leave or contact the outside world!! Also no late drinking for residents (bar shuts at 23:00)."
- Travel date: 30th September 2005
Step back in Time
"We were looking for somewhere just a little out of the ordinary to stay as we were travelling down to Cornwall and wanted to break the journey for one night. Churston Court Inn is absolutely stunning, you feel like you have stepped back in time to another era. The whole place just oozes history from every corner. The setting is beautiful, the room was lovely, full of olde worlde charm, staff lovely and friendly, and the food superb - a little on the pricey side, but you pay for quality, and that's exactly what we got, we would definately recommend Churston to anybody."
- Travel date: 31st May 2005
Mixed feelings - this should be one of the best - but it isn't.
"I do not like to pile my plate high with food, but I suggest that is what you should do if take the carvery at the Churston! Having taken a party of five for a Sunday lunch I was astounded as to why they should charge so much over their weekday prices when the restaurant was virtually empty - perhaps that is why it was virtually empty! Having taken only a little food I was refused a re-visit to the servery although I had done this before at this venue - so I am unlikely to eat there again even though I have used this place from time to time for over thirty years (I first went there in 1973). This is a shame, because the Churston Court is a fascinating place just oozing character and charm and the carvery is well presented, prepared and varied. I still drop in for a drink now and again, but I now take visitors to other local venues for lunch. Sorry Churston, to be so disapproving, but having spent well over Â£100 for a carvery for five with some sweets and cofees I would have liked a couple more vegetables to go with your generous portions of meat. Also you will pay normal hotel prices to stay here. it is not cheap if you want a room with a four poster it sounds grand, but the rooms are certainly not large. A friend of mine stayed just one night, they told him he had to be in by 11:30 as the hotel would be locked and they did not provide guests with keys! I know this is an old place but it is time they accorded their guests with the facilities and niceties that are generally expected in the 21st century."
- Travel date: 30th March 2005
Churston Court Hotel is also called
- churston court ferrers
- hotel churston court