60 Traveller reviews from Holiday Watchdog
"ill start by saying im bit amazed at the negative reviews on the site. i and my children have been going for 3 years and currently booking to go this year. our rooms have always been basic but clean, but i believe there was so much for adults and children to do i didnt need a fancy hotel room. it was clean had beds and we could cook. all the staff made us very welcome and rembered us every year, had great fun. so before u knock it guys try it."
- Travel date: 6th March 2009
We spent a week at Wall Park with our t...
"We spent a week at Wall Park with our two grandchildren who are 11 and 3 even though we knew it wasnt Pontins anymore. We were upgraded to classic when we arrived at no extra cost and we were slightly apprehensive when we read some bad reviews on the net but we needn't have worried because our chalet was spotless with fresh clean bed linen supplied. The entertainment staff were absolutely brilliant and my little grandaughter who is 3 fell in love with all of them. The effort they put into the shows was second to none. We ate at the conservatory restaurant a few times, and found it very good value for money and the service was excellent. Overall the camp was very clean and beautiful flower beds lining the main drive. All the staff were very helpful and friendly and we recommend it for a good value for money holiday. Our two grandchildren are already asking if we will take them again next year so we are thinking of booking again if as we hope they are still operating."
- Travel date: 4th September 2008
Never been before, but I would definitel...
"Never been before, but I would definitely go again!!!! Wasn't bothered that it isn't part of pontins just wanted to go away with the kids for a bit. Yes some of the accomodation is a bit basic, but we stayed in a classic apartment which has been upgraded with upvc windows and doors. The entertainment is good and the staff are brillant. The facilities are great there is plenty for the kids to do, there is two pools. indoor and out. There is a kids adventure area and an outside playarea. The restaurant to good and there are two bars for the adults. I am looking to go again with my son and one of his friends for another short break."
- Travel date: 30th August 2008
Just a quick note to say that my partner...
"Just a quick note to say that my partner and I and our 2 girls (both aged 9) have just returned from here after having spent a long weekend. Anyone who is worried about going as it's no longer a Pontins holiday camp shouldn't. We had a fantastic time. The shows were great, the entertainment staff were superb and everyone else was very polite and helpful. It was as good now as when I used to go many years ago as a kiddie. The only difference now is that Captain Croc is no longer around. The chalets are basic, but they were clean, likewise the bed linen. We were given a free upgrade on arrival and also we didn't have to pay for electricity; we were given 2 electric cards on arrival. One of which we handed back in on departure. Of the other I think we used less than half. I think if you don't enjoy yourself here you are going with the wrong frame of mind."
- Travel date: 26th August 2008
I was reading some of the other reviews ...
"I was reading some of the other reviews and i had to make a comment.MY family has been going to wall park of 4 years running now and we just love it. Ok i do agree the accomadation has seen better days and its very basic,but what do you expect for the price at the end of the day you get what you pay for. WE have always found all the staff to be very friendly.The blue coats (or thats what there used to be called ) was alot more relaxed this year i think with it not being pontins anymore it was much better we were a bit worried about that but there was no need. We were there for 10 days and had a fantastic time,we would reccommend it to anyone,throughly enjoyed it and cant wait to go back soon"
- Travel date: 24th August 2008
got to brixham and couldnt find the rest...
"got to brixham and couldnt find the rest of the signs to get to site .the site is on a normal rd with houses its just a drive with big gates to it with lovely flowers every where. went to book in had 2 appartments for 7 ppl one was a disabled room. there was no que it was wasnt busy there just right i think. got to rooms and they was lovely real wooden floor in our club had tv in living room and bedroom, it also had a new sofa bed in it. it was very clean. the only thing i didnt like about the room is you had a switch for the cooker and shower so you only could use one or the other. ther other room we had was a disabled and that was niceit was a classic . most of the appartment was emty i think they where doing them up. the cafe on site was reasonable had different night for 4.99 meals. they where very friendly there.the blue coats ( which are not any more) were brill.there wasnt any sports for the kids to do its all stopped cause its not pontins anymore we did have Â£60 in vouchers to spend on meals or drinks which saved us a bit. it is now called WALL PARK HOLIDAY PARK now . brixham was down the hill . we drove down its a bit of a walk. we had a lovely stay there would go again."
- Travel date: 18th August 2008
I have stay at wall park a few times. Th...
"I have stay at wall park a few times. The accomation is ok for been over 70yrs old. The staff are very good and give good customer service. As I have work for pontins for 5 years and know a manager of a 5star Hotel in london. I think you get what you pay for in life. Maybes the people who are go-on out about this site should think about paying a bit more money. mosted of the guest come with newpaper deals and think they are staying in a 5 star resort for 10 pounds per night for a family of 4. IT A CHEAP FAMILY PLACE TO COME Come and stay in london and you pay that just for a meal for 1 person. come on wake up and smell the coffe "
- Travel date: 15th August 2008
Booked a Sun holiday and was given Wall ...
"Booked a Sun holiday and was given Wall Park. After reading the reviews I phoned Wall Park to ask about the accommodation issues I had, ie dirty smelly rooms etc... They would not confirm any speculation about accommodation but said if I was that concerned maybe should upgrade to Club. This cost me Â£99. Having 2 small children I couldn't risk them sleeping in smelly beds! We arrived at the park and greeted by a pleasant security man who told us where we had to park etc. The staff at reception were very pleasant, gave us our keys and off we went. I have to say my stomach was turning at this point not knowing what would await us. Especially after reading such awful reviews. I have to say I was very surprised. They are clearly updating this site and our accommodation was fair, ok as a base. I would have hated to see the budget accommodation! We had towels and the bedding supplied was ok. A couple of stains on the sheets but hey we took our own bedding anyway, just to be on the safe side! There was complimentary tea, coffee, packet milk and sugar. The fridge was clean as was the cooker. The apartment was clean and tidy. My children were happy with the bunk beds and the fact there was a tv in their room. However a safety issue was raised when my youngest opened the drawers which the tv was on to put his clothes away and it almost fell onto him. If we wasn't in the room who knows what would of happened. The shop on the site was a little expensive but I think that's fair of most shops on holiday sites. The pool was clean and the staff there were ok. The childrens play area and ball pit was ok. My little ones loved it. There were 2 playstations and a film showing most times we were there. The staff were happy and helpful to us at all times. Outside there wasn't much for the little ones. There was a big pirate boat, some swings and a climbing area. There was a go karting area but never saw it open whilst we were there. The site itself seemed clean and tidy, plenty of parking. Although you cannot park near your accommodation. The children can at least play outside without fear of being struck by a car. My recommendations would be to upgrade if you can afford it. Use it as a base and explore the local area. Its a nice walk down into Brixham. Its a really beautiful area with so much around to do, Paignton Zoo, Torquay, Goodringham Sands etc... The park is obviously undergoing a refurb at the moment. I would happily stay there again but in Club accommodation! "
- Travel date: 20th July 2008
We have been going to this park for 4 ye...
"We have been going to this park for 4 years and were a little nervous when we found out it was no longer part of Pontins. However our fears were unjustified. The only difference we noticed (other than the lack of characters) was the entertainment staff seemed even more enthusiastic than in previous years and more relaxed (maybe due to the lack of 'Corporate Pontins' breathing down their necks). They were so impresive we have booked to go back for the end of season. It has to be said, the chalets are basic but no more so than you should expect for this type and cost of holiday. I have never had an issue with the cleanliness at Wall Park but like any employer, they will always have some staff better than others. Other reviews have stated that the staff are really helpful when complaints are made, as though the complaint is expected. Mistakes will always happen sometimes and surely it is good for the staff to be well trained in dealing with them. Pre-teen children are well catered for in a safe environment, which allows the parents to relax and have a good time. "
- Travel date: 10th July 2008
7 days of sunshine and fun clean friendl...
"7 days of sunshine and fun clean friendly fanbloodytastic dont pay too much attention to other reviews on this site the park and staff were great i will go again and again and you should too"
- Travel date: 8th July 2008
I was dreading going after reading the r...
"I was dreading going after reading the reviews on here and I can honestly say I was very pleasantly suprised! They exchanged our rooms at no extra cost from a 1 to 2 bedroom so the kids (8 year old girl and 9 year old boy) could have their own rooms. They gave us a new kettle when we found one wasn't there. The fridge was new, the place was spotless, the linen fresh. It was fantastic and the weekend went too quickly, although we were lucky with the weather as it was glorious sunshine there (despite being told it was raining everywhere else!) We felt safe there knowing that outsiders couldn't come in the park, which has happend at several other parks we've been too and can spoil the atmosphere a bit. The staff were great and really helpful with suggesting places to go and routes to get there. I would go back again as it was fantastic! If it was pointins before with the bad reviews then well done new owners! "
- Travel date: 2nd July 2008
we went to wall park on friday 13th june...
"we went to wall park on friday 13th june 2008 for 3 nights was a bit worried as its no longer pontins we arrived at 330 pm got the keys to our chalet so of we went and were suprised to see that the chalet was spotless new fridge and cooker and very clean all round the entertaiment was still as good as it always been the whole site was very clean and maintained very well our only disapointment was the weather as usual it rained but the kids didnt mind as theres soft play colouring and stuff on site to do the conservatory restaurant has improved a lot more the food served is much better than before the bar prices are cheap compared other holiday camps and the staff are very freindly and willl help in anyway they can"
- Travel date: 21st June 2008
Pontins Wall Park is also called
- wall park holiday centre
- wall park holiday centre brixham