Holiday Inn Express East Midlands Airport

Hunter Road, Castle Donington DE74 2TQ England
3 star hotel

Overview

Ratings summary

Brilliant
264
Good
229
Average
106
Poor
30
Awful
6
 

10 Traveller reviews from Holiday Watchdog

Great Value

4
Good
by

"Stayed here night of Friday, 27 June, en route to south of France. Husband, 14 year old daughter and self stayed in adequately sized bedroom for £62.50 in total which included continental breakfast. Breakfast served from 4am and choice suited us fine at that hour. Desk staff quite efficient and friendly - we saw about 3 different people during course of visit. We took taxi there from airport- about £6 and booked with them to take us back to airport in morning and this time we went in the mini bus with another couple. Charge for transport provided by hotel is now £2 per head. For what we wanted it was cheap and good. Would recommend."

Holiday details

  • Travel date: Wed 9th of July 2008

Good Stay

4
Good
by

"An ideal hotel for an overnight stay, very near to East Midlands Airport (EMA).

Smart and modern reception, with bar and breakfast room. Comfortable guestrooms, clean and with a good bathroom.

I'd rate it a good 3*, comfortable, with everything you need.

I didn't use the shuttle to the airport.

The complimentary breakfast was good and starts really early (around 4.30a.m.).

The only problem we had was the lift wasn't working and we had to lug our luggage up two flights of stairs (and back the next morning as it still wasn't working).

If you wanted more variety to get something to eat or buy something from the shops, there are motorway services literally 2 minutes drive away. (Marks and Spencer foodstore, Fast Food, Shop selling magazines/sweets/general items etc), Coffee shop.

I'd happily stay here again."

Holiday details

  • Travel date: Thu 26th of June 2008

Convenient

2
Poor
by

"This hotel is close to Midlands Airport. A transit service is offered by the hotel. The rooms are clean and reasonably quiet. The Continental breakfast, ( served from 4 a.m. to 10 a.m.), is adequate.

The staff, particularly the front desk, are rude and inefficient. Don't stay here if you like hospitable, friendly staff. The " I don't care attitude" is enough to ruin the start of a holiday.
If you are relying on the transit service be prepared to wait on staff that will only turn up after constant reminders that passengers are waiting.

When you are checking out, you will have to find the desk staff. They usually hide out in the staff room.

Don't stay here if you like a positive start to your holiday. Air travel is stressful enough."

Holiday details

  • Travel date: Tue 27th of May 2008

great hotel handy to airport

5
Brilliant
by

"We stayed here for 2 nights as we were attending a wedding nearby. It was all we have come to expect and love from holiday inn express. Modern surroundings, good clean comfortable rooms and a very nice breakfast. Breakfast is what sets the holiday inn above the likes of travel inn etc as it's included in the price. The hotel was extremely well sound proofed and staff were helpful. Only slight disappointment was that the bar apparently closes early if not busy so we were unable to have a drink late on the Saturday night. Would recommend this hotel to anyone who wants to stay near the airport as it's very close and they do have a shuttle service although it depends on whether or not they have a driver available."

Holiday details

  • Travel date: Sat 29th of September 2007

Served its purpose

3
Average
by

"This hotel does exactly as its called, an express hotel; the staff were particularly helpful when i was hungry at about 10pm and they were not doing food, but did me a round of sandwiches (with a price tag to match the trouble theyd gone to mind!!). Breakfast was a buffet style and there was plenty of it. Excellent location with a good overnight rate too (if you search around of course!!)."

Holiday details

  • Travel date: Sun 23rd of October 2005

Convenient for Airport

4
Good
by

"A typical Holiday Inn Express – basic but clean

Rooms are satisfactory & the staff are pleasant & friendly. Breakfast included in price.
Very convenient for the airport.

Fine for an overnight stay – or if you need somewhere to house a family overnight in 1 room."

Holiday details

  • Travel date: Mon 15th of August 2005

Good price but remote for services.

3
Average
by

"This Hotel is great for travel in/out of EMA airport. However it is remote from anything else, no Restaurants, no stores, nothing. Pretty inconvienient from trains; would have had to take shuttle from train to airport then hotel shuttle to get to hotel, so we decided on a cab.
Train to Airport shuttle cost £8ea.
**
Expensive internest access as with most EU hotels. £20/day
Nice clean room and good service.
Shuttle was fine for us at 6am in the morning, had to sign up the night before."

Holiday details

  • Travel date: Sat 23rd of July 2005

Airport Shuttle Day shift only

2
Poor
by

"Hotel was up to the high standard as expected , what did let it down was the shuttle bus to the airport. I thought that paying to park at the Hotel , would at least entitle me to a free shuttle to the Airport -Well it did , but only if you want to go after 9am and the hotel will not say what time it finishes in the afternoon - just ring and hope |||||||We had to pay for a taxi ?4 to the airport as we needed to be there for 8am - we arrived back at 5:30pm -Driver had finished for the day - so we had to walk back to the hotel - No taxis available - not a good idea with lots of luggageMy advice don't leave your car at this hotel - Leave it in the airport car park -its much less worry and much less hassle -"

Holiday details

  • Travel date: Sat 27th of March 2004

Fantastic Value for Money

5
Brilliant
by

"A fantastic hotel, with great rooms and even better service. Only 5 mins from the airport.

I stayed here recently before flying out from the airport and the nothing was to much trouble for the staff, the rooms were spotless and comfortable.

The food was excellent, we had sizzling steak which was lovely

I reccommend this all the way, far better than the poor quality Thistle which has out dated dirty rooms

Anyway its just my opinon"

Holiday details

  • Travel date: Thu 18th of September 2003

Very rude deputy manager Kieran Roe

1
Awful
by

"Phoned and spoke to this ignorant rude unhelpful person best think to happen to this man is for him to be sacked, his customer service skills are non existent he refused to give me his head office telephone number he must have guessed I was going to complain about him , we usually only stay in Q hotels but decided to give this a go this is the service you get they certainly not having my custom and if you have any sense pay that bit more and stay where people care , MY OPINION ON KEIRON HORRIBLE RUDE MAN WHO SHOUTS OVER CUSTOMERS SACK HIM "

Holiday details

  • Travel date: Fri 11th of December 2015
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