10 Traveller reviews from Holiday Watchdog
Fantastic Hotel ... what more can I say!
"This hotel is fabulous. From the reception staff to the bar staff, the spa staff to the chefs and the matre dei and the housekeeping ... everything is done to the highest of high standards. The views from the suites are out of this world. The hotel is a little different to what I expected but did not let me down. The rooms are away from the bar/restaurant area and are in what i can only describe as being like apartment style blocks. The decor is fabulous with attention to detail that one would expect from this type of hotel. The staff went out of their way to help us on our stay. We had dinner and breakfast in the restaurant and I have to say this is definitely the most exquisite food I have tasted in a while. Congratulations to the chefs!!
If you want an upmarket hotel in Cornwall with good food and good wine with breathtaking views then dont miss a chance to stay here. Will definitely be going back but perhaps for longer this time."
- Travel date: Tue 27th of May 2008
Great location but pricey
"Booked this hotel for 3 nights over the February half-term. Booked in a double room. When we arrived at the hotel we were shown to our room, well we would've been if the outside door to the block where we were staying would open. As it turned out it wouldn't and we had to wait in reception while the problem was fixed. We were offered complementary coffee which was very nice. The door was fixed in about 10mins so not a long wait.
The room was very nicely decorated but quite compact. The bathroom was nice, good powerful shower (no bath in the standard double room). The bathroom is also stocked with Cowshed products from the Spa - shampoo, conditioner etc.
We were a little disappointed with the size of the room, it is a small double. Apparently there are larger doubles/king rooms which are slightly more expensive but we weren't offered that option when we booked (Â£110 compared to Â£95). The bed was extremely comfy but the walls are rather thin and we were able to hear our rather amorous neighbours (well it was around Valentine's Day!).
Our room was facing the gym/spa which is in a separate building to the main accommodation block. The reception and the restaurant and bar are situated there as well. Although we didn't have much of a view, we were rather glad of this as it turned out there is still a lot of work going on at the hotel, especially on the sea view side where the grounds are being landscaped. Work seems to start around 8am until about 4-5pm and I would've been a tad irritated by this if my room had've been on that side (no warning about the work was given when we booked).
There was a good selection at breakfast. We didn't eat in the restaurant for any other meals so can't really comment on the food as such. We went for a drink in the bar before going out for the evening and attempted to charge drinks to the room only to be told we needed a card which should've been given to us on check-in, so that we could charge any sundries to it. This was the first we'd heard about it - a fundamental item by the sounds of things. The bar staff seemed to be struggling to cope somewhat. It was a Friday evening and the bar was busy but by no means packed but it took an age to get drinks served. As an aside the mini bar in the room is reasonable - Â£2 for alcoholic drinks, Â£1 for soft drinks/mixers.
Whilst there we had a look at a suite and a larger double room. Both were nicely decorated - contemporary, light, minimalist. The suite was lovely and I could've quite happily moved in there.
The location of the hotel is good for walkers - only 5 mins from the South West Coast path. Polzeath is also within walking distance but not an awful lot there - although good for surfers apparently.
On the whole we really enjoyed the break here. I don't think Iâd pay high season rates especially for the size of the room we stayed in. In summer this room would be Â£180 per night - definitely overpriced at that rate. As a previous review mentioned the hotel is not ready and there is lots of work ongoing - painting, carpet laying etc but this didn't really affect our stay at all.
The staff, especially the waiting staff in the restaurant were friendly and chatty. One thing I found strange was that there was no information in the room on the hotel or the spa or even local attractions."
- Travel date: Sat 3rd of May 2008
"Just returned from a lovely stay at the St Moritz. It's a great location for exploring the north Cornish coast, or just relaxing near Polzeath and it's fabulous beach.
There were many plus points; the staff were very friendly and helpful. The room was very well presented (not sure how long the hotel will remain so pristine!) and the bed was incredibly comfortable. The food was good (although I would recommend venturing further afield for really excellent Cornish restaurants).
The only minor gripes were the pool, which was very small and full of children so impossible to have a relaxing swim. The Cowshed was fully booked all week, so book well in advance (the treatments look great). Also the welcome to the hotel wasn't the best - we were given a list of do's and don'ts as opposed to useful hotel information, and were expected to pay in full up front (although this was an issue with the hotel literature and rules, and not the staff, who were excellent).
The hotel manages to fill a nice gap for child friendly, reasonably priced, higher quality hotels. It would be a lovely place to visit any time of the year (although we will avoid the peak summer season).
All in all, good value for money."
- Travel date: Mon 31st of March 2008
It is new, after all...
"Bit of a mixed bag this.
The staff were *very* friendly and helpful; excruciatingly professional and a real pleasure. Our suite as well was sumptuously furnished; very beautiful and comfortable and the bed was absolutely heavenly. There was also a huge balcony with a good view of the sea and (apparently) the gardens, but they wern't finished when we stayed. We also enjoyed the spa, whose staff and treatments were absolutely fantastic.
However I would say we had two major grumbles. For an apparently five star hotel, it was very surprising that it was impossible to get any water above "very warm" out of the shower or bath, and that there was no room service. This was very disappointing.
More minor grumbles were that the coffee and tea making facilities featured nasty freeze-dried coffee (for a five star? Come on... even Mal Maison provides proper coffee), and the decor and ambience of the bar and restaurant wern't great. This latter one could of course simply have been its newness. In addition, to get breakfast or dinner, you had to leave the accomodation building to go to the main building. When we stayed it was howling wind and pouring rain.
We did enjoy our stay but I think it was cheeky to call it a suite in a hotel - it had the feel of holiday apartments with a couple of high-end hotel services thrown in. For the price that we paid we were looking for a suite in a hotel."
- Travel date: Tue 25th of March 2008
"What a find. This lovely hotel is near Polzeath, a FANTASTIC surfers beach (although the wind whips into the bay like a gale).
We stayed in the self catering villas attached to the hotel. They are basic and clean (not as swanky as the hotel by any means) but incredibly reasonable pricewise. If like us you have a couple of little ones, they work perfectly. You can use the hotel facilities and access the restaurant (great food) but still have the advantage of self catering.
There's not much to the hotel. A pool and a spa and the restaurant. The staff are lovely, couldn't be more helpful. We'll definitely be going back.
Don't want to gripe because we had a great time but I would agree the pool is a little cold. Also be warned the breakfast area is not massive and we couldn't get a table the day we went over for it. So go early (or late).
Finally, and this is a general gripe with hotels. The Spa was fully booked for days and so we couldn't use it at all despite being at the hotel for four days. If not for this I'd have given it 5 stars."
- Travel date: Tue 25th of March 2008
Gold Star standard
"This hotel has to be seen its design is stylish and with the cowshed spa to complement it.
The staff from reception to sports and spa are helpful and friendly and nothing appears to be to much trouble even advising on road works to avoid. The rooms are beautiful as are the fluffy beds the only small gripe is the pool was a little on the cool side for me but no complaints from husband.
Please try the fantastic food Breakfast fab but even better Sunday lunch with a fantastic offer of three courses for Â£17.50 They also promote local cornish produce which is subtly for sale in the beautiful restaurant and bar area.
If I could give this hotel a gold star I would."
- Travel date: Tue 11th of March 2008
"We've just returned from a fabulous two nights at the new St Moritz Hotel. The whole place is like something out of Grand Designs and the views over the Camel Estuary are unbelievable.
Where do they get those beds?!?! - the most comfortable hotel nights we have ever had. The staff were great and couldn't be more helpful, particularly in the Cowshed - try the Salt Scrub and relaxing massage, I just faded away.
Food in the restaurant was excellent, we particularly enjoyed the fresh fish.
Only minor problem is the gardens are only half built, but presumably they will be completed soon.
We are planning our next visit already and I'm dreaming of that lovely bed."
- Travel date: Sat 23rd of February 2008
Lovely relaxing break at fab new hotel
"Just returned from a delightful weekend at the new St Moritz Hotel with its art deco inspired design, which as previously noted will no doubt be featuring in the top design magazines.
Spacious room with beds like big fluffy marshmallows!
Had dinner in the restaurant on Friday night and was so good we came back again on the Saturday. Others next to us had eaten there for three nights and booked in for Sunday lunch.
Really lovely staff who went the extra mile to make our stay a memorable one. Will definately be back."
- Travel date: Tue 19th of February 2008
Do Not Stay Here
"OK. Here we go.
We joked that there was a special price because the hotel had not been built. You know what... NO JOKE!!!! Make sure you do not book for a good few months yet.
Totally disorganised. The pool and gym are tiny and there are still BUILDERS EVERYEHERE!!! Staff try to be helpful but frankly it just isn;t ready.
- Travel date: Fri 15th of February 2008
Amazing New Hotel & Spa
"Having researched the length and breadth of the UK for a Spa that didn't mean i had to re-mortgage I stumbled across the brand new St Moritz. With its amazing location, you couldn't ask for more, good job really as they have already answered your question by having a swimming pool , stream room, sauna and Cowshed Spa. I had a suite which was immaculate and would probably be popping up in a design magazine soon. The restaurant and bar are also gorgeous to look at as well as eating/drinking in. This is the only 5 star hotel in Cornwall and it deserves every one of them!"
- Travel date: Mon 4th of February 2008