Reviews summary

4
Good
( 2075 reviews)
Brilliant
1090
Good
523
Average
264
Poor
127
Awful
71
  • 1 room
  • 3 pool
  • 4 beach
  • 3 service
  • 4 dining
  • 3 amenities
  • 1 value
  • 4 food
  • 4 cleanliness
  • 4 location
 

11 Traveller reviews from Holiday Watchdog

Wouldn't go back

2
Poor
by
Reviewed 10 months ago

"Dated and needs maintenance. Superior room 102 ..... Stayed in bigger and better standard rooms. Extensive building work between hotel and beach totally spoiling views and what should be a lovely atmosphere.
On positive side staff friendly and helpful but not dressed to a high standard"

Holiday details

  • Travel date: Tue 1st of May 2018

Rating breakdown

  • 4 Location
  • 4 Beach
  • 1 Room
  • 3 Pool
  • 3 Service
  • 4 Dining
  • 3 Amenities
  • 1 Value
  • 4 Food
  • 4 Cleanliness

Frosty Service

2
Poor
by
Reviewed Fri 14th of December 2012

"A group of 7 family members including two children (3 and 6) stayed at the hotel in July 2004. The setting is magical unfortunately the service at the hotel isn't. Although the hotel said that children were welcome it certainly isn't a 'child friendly' hotel - children are not allowed in the restaurant after 7pm and they are not permitted in the public lounges after 9pm unless they are sitting 'quite' (their spelling mistake not mine)!!

Staff at the hotel seemed to regard us as an inconvenience - whenever we entered the hotel via reception a frosty glare met us every time.

The location is unbeatable - shame the service/room quality don't match the high tariff."

Holiday details

  • Travel date: Thu 2nd of September 2004

Wonderful Victoria sponge

5
Brilliant
by
Reviewed Tue 30th of October 2012

"Haven't stayed here but have enjoyed several afternoon teas in the conservatory overlooking the beach. The victoria sponge (it's served covered in strawberries and cream) tastes as fresh as if it's just been baked. Staff are helpful and friendly so far as my experience goes."

Holiday details

  • Travel date: Mon 2nd of August 2004

great views

2
Poor
by
Reviewed Tue 18th of December 2012

"A fantastic location but.. parts of the hotel are in need of refurbishment. Disappointed with room, not as described in brochure "superior with sea view and touches of elegance", we do not know where the touches of elegance were, room was rather shabby and grubby in parts, bathroom a tad small.
Hotel did change rooms for us and replacement was acceptable, but considering both rooms were classed as the same, one cannot compere them.
We did not dine in the evening but there was a wide choice at breakfast. Would we use the hotel again? probably not."

Holiday details

  • Travel date: Thu 17th of June 2004

Great Location

2
Poor
by
Reviewed Sat 27th of October 2012

"We chose to stay here due to location and wanting to be near the beach which we got - fantastic. However for the standard of the hotel we were staying in some areas we feel need to be addressed as they were on a par with a local B and B.

Reception - very dated and needs sprucing up. The bedroom size was fine although when told we would have a partial sea view did not realise that meant 1 metre of sand and sea!. Bathroom was great but the room itself was very old fashioned and its felt a little claustrophobic walking to your room as the corriders are rather narrow.

On a positive note the restaurant and conservatory had amazing views over Carbis Bay, over to Hayle Towans and Godrevey lighthouse in the distance. Al;though we chose not to eat in the restaurance for diiner the breakfast was great with very friendly staff and service.

A short (2 1/4 mile) walk into St Ives along the cliff top was not too bad to deal with.

Would prob not stay again due to high prices for what you actually got and felt would of got the same from a local B and B."

Holiday details

  • Travel date: Sun 30th of May 2004

Views and food fantastic!

4
Good
by
Reviewed Thu 18th of October 2012

"I've just had a spendid week at the Carbis Bay Hotel, (middle of May) with its wonderful site right by the beach. The food was consistently excellent, as was the service. The room was warm, clean and towels were changed daily or as required. I had a nice view of the sea, even if it was a side view It is very handy for St Ives, and a splendid centre for touring as there is lots to see. My only complaint is that there is no lift, but a porter was available to take my suitcase upstairs - and that it was too early to use the swimming pool."

Holiday details

  • Travel date: Mon 24th of May 2004

Wish you were there

4
Good
by
Reviewed Fri 14th of December 2012

"An enjoyable four days, our bedroom was spotless, the towels changed every day. The meals were excellent, the sweets were "to die for". The management very pleasant and apologetic for the building work being carried out. I have only one complaint, the four days was not long enough and we cannot wait for the next time"

Holiday details

  • Travel date: Sun 14th of March 2004

Cornish Hospitality with excellent food

4
Good
by
Reviewed Tue 18th of December 2012

"We have just been to stay at the Carbis Bay Hotel, in Cornwall, England, UK. ( March 2004 ).We found that the hotel was very good, in that the bedlinen was clean and the towels changed a room well cleaned every day of our stay of 5 days. The meals were of a high standard and the four course evening meal was excellent, with five choices, incl., a vegetarian meal, the selection altering every night. As to the staff they were competent, helpful and friendly, as were the owners/managers Mr M Baker and his son, who were generally on hand to assist. We discussed this with the other guests and they were of the same opinion, all in all, we had a pleasant and relaxing holiday and look forward to our next visit"

Holiday details

  • Travel date: Fri 5th of March 2004

Faded & Jaded

1
Awful
by
Reviewed Thu 25th of October 2012

"Oh dear.....how much we agree with the previous poor reviews. After
several idylic years spent at Carbis Bay Hotel whose setting is a
serious rival to anythng the Carribbean can offer, with great emotion
we have said 'farewell' to the old lady, for all the reasons noted by
other reviewers.However, we have always found the staff most courteous
and 'unobtrusive' - just as we like it. It is the general decline in
previous excellent standards for a hotel of this class that has been
the final straw for us after our last holiday at the hotel. The room,
prevoulsy always very clean on our arrival was most grubby and indeed
dirty, with bed covers that had obviously not been removed from the
previous occupants and had breakfast cereal encrusted on the
counterpane and huge recent coffee stains on the valance. The shower
curtain was an absolute disgrace and did not get changed until day 3 of
our stay by a hugely embarrassed maid, windows (inside) and mirrors
were dirty and sticky. Housekeeping information in the room has been
'diminishing' year on year and this year was very poor and
unwelcoming.We have never stayed at this hotel for the food, which is
fine but does not really understand the need to provide a full
vegetarian option through all courses, therfore not representing value
for money. We have always enjoyed excellent wines in previous years but
waiting staff this year were inexperienced and lacked knowledge about
wine tempretures which hugely spoilt our enjoyment of the hotel's
usually excellent cellar.it is the magnificent location and close
proximity to the sea that draws us back year after year. The hotel is
not the cheapest option around but if standards were raised, for this
location we would certainly pay more!We have never found Mr Baker or
his family rude! Quite the opposite. But neither he nor his son strike
us as being 'natural's in the service industry - which is our honest
opinion! They do have a couple of female staff who we have known for
most of the years we have visited and who are a real credit to this
establishmentWe shall miss the hotel terribly but will not return until
we can see a massive improvement in standards, attention to detail and
simple 'care' for guests parting with cash for their holiday.On last
year's holiday I spent much time 'daydreaming' about what I would do if
I owned this wonderful old lady!Perhaps Mr Baker & son should pop along
the coast to visit The Blue Hayes Hotel in St. Ives and Tresanton Hotel
in St. Mawes for example. Both establishments are run by people who
truly understand and seem to love the hotel industry.For now we are
saying 'au revior Carbis Bay Hotel'! But if they set out to 'woo' us
back - we will go running!"

Holiday details

  • Travel date: Wed 7th of January 2004

Other residences nearby ...

2
Poor
by
Reviewed Thu 20th of December 2012

"Mixed! Restaurant & food service excellent. Our room genuinely grubby (stained bedclothes; lots of dustetc), though friends' room good. Room phone not working or fixed until 3rd complaint. Likewise TV remote.
Desk excuses feeble (e.g. "could not enter room"; yet housemaid room service had taken place)! Site of hotel outstanding. A wonderful area to visit."

Holiday details

  • Travel date: Tue 30th of December 2003

The Carbis Bay Hotel

5
Brilliant
by
Reviewed Mon 29th of October 2012

"This is really a great place to stay. Right on the beach, beautiful views, good food, private pool, friendly staff. The location is amazing, on sunny days, which were frequent in my experience, there was the sandy beach and nice wavy sea, good for learning to surf. Walks along the coastal path, a beach shop for convenience and a terraced pool . If it rains, there is a large conservatory bar, with spectacular views out across the bay. The area is great for art lovers, fun lovers and it is well worth visiting , a memorable experience."

Holiday details

  • Travel date: Tue 15th of January 2002

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