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Premier Inn St Austell hotel

Reviews summary

4
Good
1440 reviews
Brilliant
763
Good
461
Average
149
Poor
36
Awful
31

20 Traveller reviews from Holiday Watchdog

Fantastic Easter Weekend

5
Brilliant
by
Reviewed 21st March 2013

"We travelled to Cornwall for the Easter Weekend and chose this hotel for the location and reviews and we were not disappointed. We were well looked after by all the staff who all seemed to be enjoying their jobs. They provided toys for the children and ensured we had everything we needed. they went out of thier way to book taxi's and restaurants for us. They helped us plan a easter egg hunt for the children we couldent of asked for better customer service we felt part of their family!"

Holiday details

  • Travel date: 19th April 2010

Well run Premier Inn.

5
Brilliant
by
Reviewed 22nd March 2013

"Spent 2 nights here, it's well run by highly motivated staff, both in the Hotel and the Adjoing Table Table eatery. Room standard with all facilities, a towel drying rail would have been useful. Clean (although there was a layer of dust on the vertical wall panel above the bed). Reception staff - efficient and gave us an extra towel pack as the room had been prepared for single occupancy. Restaurant - good, modern, well decorated and again very pleasant staff, we dined early and I would imagine it could get busy at peak times. Breakfast excellent. All in all a good example of how a Premier Inn should be run - not sure who manages it or motivates the staff but they should be congratulated. MJG123"

Holiday details

  • Travel date: 17th March 2010

Good hotel, but cold rooms

4
Good
by
Reviewed 3rd November 2012

"This hotel is an excellent choice, with a good restaurant next door. The Disabled Access rooms are excellent, there are two, one with level access shower and one with low access bath. The only problem is that the heating reverts to 10 degrees C all the time and I was so cold I could not sleep the first night, and an additional heater was brought to my room. Despite my best efforts I could not keep the heating at a high level, I have since had the same problem in another Premier Inn so this might be a problem with the chains heating system. However excellent staff adn a good place to stay."

Holiday details

  • Travel date: 28th February 2010

Bath Male Choir tour

5
Brilliant
by
Reviewed 18th March 2013

"70 members of the choir stayed here during a concert tour last year. The Hotel is excellent and I recommend it to anyone .. the pub on site does brilliant breakfasts and the evening meal options are also of a high standard. Polite staff as well - and well priced so it's 70 "yes's" from Bath Male Choir. Grenville Jones www.bathmalechoir.org"

Holiday details

  • Travel date: 6th February 2010

It does what is says on the tin!!!!

4
Good
by
Reviewed 18th March 2013

"We arrived at the hotel at about 3pm and were checked in very quickly by Emily who was very friendly and efficient. She even booked us a table in the restaurant for that night. Our room was spacious with a double bed and a sofa/bed. Both the bathroom and the bedroom were very clean. There was a hanging place (6 hangers) and shelves for clothes - no drawers, tea/coffee making facilities, spare pillows, a hairdryer, a small tv, and a fan. In the bathroom there was liquid soap and a shower gel/shampoo dispenser. The towels were not too small either!!! There was also and desk and chair. A good feature was the four coat hooks by the door - great for drying damp coats! There is a heating control that goes up to 23 degrees - this was fine for my husband, but I found it a little cold in the room at night - I was glad I took my warm pyjamas and bed socks!!!! The bed is very comfortable though and the hotel is so quiet that we had a great night sleep every night of the three that we stayed there. We went to the restaurant on site for dinner. We had an enjoyable meal and the staff were also very friendly. We dined before 6.30 and took advantage of the two for £10.00 option which was good value. We also had the all you can eat breakfast option for £7.50 each. It offers buffet style breakfast for cereals, toast etc, but the cooked part is done to order. We had plenty to eat and were full until well into the afternoon. On the whole, the Premier Inn is great if you are looking for value for money, with clean, comfortable accommodation. We have no real complaints about it. The only small things we would say is that the shower curtain is too close the the bath and sticks to you and the shower, although hot, is not quite powerful enough - which seems petty comments really - we are just used to a power shower and don't like touchy shower curtains!!!!!! After travelling around Cornwall to the beautiful little harbour towns like Mevagissey, Port Isaac and Polperro, we would probably pick to stay in one of them next time we go. This is only because we find the location of the Premier Inn, although perfect for sightseeing, a little out of the way. We would prefer to be able to walk around the harbour and stop at a small pub for a few drinks before walking back to our hotel at night. We would recommend this hotel, but if you like a more personal touch or a bit of character in your hotel, this is not for you. If you just want a room to sleep in and don't mind driving to wherever you want to go, this is a good choice."

Holiday details

  • Travel date: 8th December 2009

FANTASTIC WEEKEND

5
Brilliant
by
Reviewed 20th March 2013

"We arrived at this Premier Inn on Friday afternoon after a 6 hour journey, we could see they had sea view rooms which we were lucky enough to be allocated. The staff couldent do enough for us including giving us maps of the area, sorting taxi's, giving us glasses with ice so we could enjoy a drink in our room, nothing was too much trouble. We will definatly be back again and would like say thanks to claire, she has a fantastic team Keep up the good work!!"

Holiday details

  • Travel date: 7th November 2009

Does exactly what it says on the tin

4
Good
by
Reviewed 18th March 2013

"Three of us stopped here for two nights in order to visit the Eden Project and the Lost Gardens of Heligan. I chose this hotel based on the reviews here and I was not disappointed. It does exactly what it says it does. There are no frills and no soul but its very clean, its comfortable and the staff were all very friendly (especially Jeanette on the front desk). For a hotel of this sort the rooms were quite big. Some of them have lovely views - others overlook the car park, which is not so lovely. The beds were comfortable and everything was functional. I would have preferred a stronger shower, though. The breakfast in the nextdoor Carclaze pub/restaurant was very good too. Although again, it's a soulless establishment."

Holiday details

  • Travel date: 16th September 2009

A great base and a brilliant view

5
Brilliant
by
Reviewed 4th March 2013

"This was our second stay, the first being at Christmas which we enjoyed and decided to return for the bank holiday weekend. Location is great, on the edge of town as these Inns often are which for us is a bonus. The restaurant next door is convenient too. Rooms are of a good size and we were lucky enough to have one with a view of the bay. The standard was high and my only whinge was no coffee on the hospitality tray which was soon remedied. It happened again on the second day so guess the cleaner had decided we were tea drinkers - which we are not!! Reception staff are warm and friendly and check in speedy. The pub/restaurant represents good value and one of the best views from the terrace. We sat out here pre dinner both evenings making the most of the sunshine. Our meals on both occasions were very good. As they cook to order and its a large busy place we were expecting a wait on food and on ordering we were advised it was half an hour, perfectly acceptable. I would be very worried about an order coming out any sooner at peak times. Our starters arrived within the specified time and our mains 10 mins or so after we had finished our starter. Food is well cooked, nicely presented and well priced from a typical pub type menu covering a lot of bases. The staff were all pleasant and friendly and service swift despite being extremely busy. Our waitress on both occasions was superb, an easy manner, knew the menu and was happy to tweak things for you. In fact a real asset to the team there. Out and about it is easy to get to Eden, Heligan and further afield thanks to its situation and the ease of getting on the right road be it Truro and beyond or across to the North Coast. We would choose to stay here on our next visit and would/have recommended it to friends. 5* it's not but then neither is the price tag, its good simple, clean and comfortable accommodation."

Holiday details

  • Travel date: 26th May 2009

Lovely Rooms and Very Friendly Staff

5
Brilliant
by
Reviewed 4th March 2013

"Lovely bank holiday break here. Excellent level of cleanliness. Although the hotel is a little out of town we found this to be quite nice as it was in a peaceful location. All the staff were very helpful and keen to ensure we had a nice break. The adjoining restaurant was good value and a pleasant place to visit. Good value for a bank holiday break. Would definitely visit again."

Holiday details

  • Travel date: 25th May 2009

Fab cheap place to stay

5
Brilliant
by
Reviewed 22nd February 2013

"we were a family of 4. " kids aged 11 and 8. We went to the Eden project which was around 5 minute drive away. room was clean and looked very new. we ate at the pub next door in the evening and teh food was fab!!"

Holiday details

  • Travel date: 14th April 2009

Great location

4
Good
by
Reviewed 1st March 2013

"We have just spent 3 nights here for the Easter break and it was a good choice. The location was perfect as we visited Eden, Heligan, Fowey, Mevagissey, St Ives, Perranporth, Padstow, St Mawes and Polperro. The hotel is out of town overlooking the sea in the distance which we saw as a bonus as it was very quiet. The downside of the location would be that you had to drive to get anywhere. Consequently after busy days we tended to stay onsite to eat at the Table Table restaurant. While the staff were always friendly the service was very slow. The breakfast was 'all you can eat' but the evening meals were comparably small portions. One night we ordered lamb and got beef (but they insisted it was lamb!) and lemon cheesecake and they gave us lemon syllabub. After waiting we ate it anyway!! The restaurant was often noisy as it is obviously a family style hotel so you would expect children. The hotel itself was clean and functional with few extras. There were two internet stations in reception and also a smell vending machine. No toilet facilities there which we found odd and annoying when we arrived too early to check in but needed a loo so had to go across to the restaurant! They stored our bags so that we could go off for the day and check in later which worked well. Our room smelled of smoke despite it being non-smoking. They couldn't move us as it was fully booked. They said they'd change the shower curtain as the smell seemed to be in the bathroom but it never really went. The rooms are basic but fine for short stays. Only 6 coathangers so it would pay to take a couple with you. Tea and coffee facilities which they would always restock, if asked, at reception. Hair drier. Small TV. Desk fan. Shower soap but no tissues, shower cap etc. The loo roll dispenser was a pain as it was one of those where you always got small bits rather than sheets. Good mirrors. Lighting OK. Nice long bath with fixed shower head over. Plenty of hot water. Overall a good choice and we would stay again."

Holiday details

  • Travel date: 14th April 2009

Better than a 4 Star Hotel

5
Brilliant
by
Reviewed 24th February 2013

"We stayed at the Premier Inn for a weekend away for my father's 6oth Birthday. We mentioned this on booking the rooms just as a conversation point. When we got to the hotel My father was over the moon to find a bottle of wine and a birthday card in the room from the staff at the hotel. All the staff were amazing and went out of their way to help with Directions etc. The Table table resaurant was good and agian staff were great, the food was a bit slow coming out but it was worth the wait. We could not find fault with anything at all, even if we had wanted to to get their money back guarantee!!"

Holiday details

  • Travel date: 1st February 2009
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Premier Inn St. Austell hotel is also called

  • Premier Inn St Austell
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