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Bedroom

Reviews summary

4
Good
717 reviews
Brilliant
258
Good
277
Average
116
Poor
45
Awful
21

10 Traveller reviews from Holiday Watchdog

Enough room for a boat load of smugglers !!

4
Good
by
Reviewed 19th January 2013

"Treated to a weekend here by my partner to celebrate birthday so didn’t check any of previous reviews before staying. Once we had checked in I was initially a bit disconcerted by worn faded carpets on very narrow flights of stairs to upper floors but all this was forgotten when we opened the door to our room. It was easily the biggest room I have ever stayed in (also the most expensive!) with extremely comfortable king size bed, nicely furnished with sofa, table and chairs and tastefully decorated. En-suite bathroom very clean but bath a bit of a squeeze for two whilst supping champagne! Two windows looked out onto great views of the harbour, the Camel estuary and Rock across the water. Breakfast taken both mornings downstairs sitting in window of Pescadou restaurant overlooking the harbour. Portions big with unlimited supply of tea, coffee, juices and toast from buffet section. Had pre-booked the Saturday night meal in the Pescadou which was just as well as no tables free on the night. This and other restaurants in town very busy at weekends. Food was superb washed down with reasonably priced wine. Hotel also has large bar area with the full range of St Austell real ale (Tribute particularly good). Ate in there the other night of our stay. Typical pub fare but filling and not badly priced. Also tried out the other five pubs in town – liked them all for different reasons but common factor for me was that they all had real ale. Sharps Doom Bar takes some beating, locally brewed at Rock. Padstow is nice little place to wander round. Would recommend speed-boat ride along Camel estuary – good value at 5.00 GBP – but be warned you may get very wet if you sit near the back!! Also National Lobster Hatchery interesting – adopted a couple of lobsters although appreciate may unwittingly end up eating them one day!! Didn’t do it this time but on previous occasion have cycled along Camel trail from Padstow to Wadebridge and beyond on the old railway line. On way home visited Bodmin Jail which is very interesting too. Only slight moan is the early check out time (10.00 am) and car parking. In view of the price you are paying for the rooms it wouldn’t seem unreasonable to expect the hotel to have arranged some sort of concession in the car park opposite with the council (currently 6.00 GBP per 24 hours and difficult to get spaces on busy weekend days)."

Holiday details

  • Travel date: 1st July 2008

Not the best holiday experience ever

1
Awful
by
Reviewed 18th January 2013

"After reading other reviews of this hotel it seems as though our stay had a particular jinx on it. The building and its situation are pleasant enough. We paid £125/night (plus £6/night to park the car) for a room with a 'sea view' (which looked out over the harbour rather than the sea) facing north. It never saw the sun and was freezing - I had to sleep in my socks (in June!). I say slept . . . the room was directly above the bar - noisy enough on the Friday night, but devastating on the Saturday with live music pounding through the floor. When we complained (politely) in the morning we were told sorry, we should have been warned about the live music when we booked (which we weren't). It did peter out around midnight, but we only managed to sleep until 6.30 when the people in the room above started to move around. The floor creaked so much it was like gunshots going off. Verdict: if you're going to stay here avoid room number 6 at all costs. We had dinner at the Pescadou restaurant next door which is run by the hotel - not a bad meal, but marred by far too much salt and intrusively loud muzak. Breakfast - also served in the Pescadou - was a disappointingly DIY affair (standing in a queue at a conveyor-belt toaster isn't my idea of a good start to the day), accompanied this time by a high-volume local radio station. We'd booked three nights but decided two were plenty and went home early. Sorry, but this was our most disappointing experience in more than 30 years of hotelling in Britain."

Holiday details

  • Travel date: 25th June 2008

Birthday weekend to padstow

4
Good
by
Reviewed 17th January 2013

"We stayed at the Old Custom Mill this past weekend - June 13th - 15th and had a wonderful stay. I was wary after reading some reviews about noise from the bar and also a strange smell in the corridor. However we found the staff friendly and helpful allowing us to check in an hour or so early. The room was large in size with a double bed, a single bed and a sofa bed! We did not have a view from our room, but did have access to a paved patio - although again no views we did enjoy a morning coffee in the sun.(standing no seats) The breakfast was excellent and nothing was too much trouble, we were able to mix and match the cooked items. We were 3 couples and they were very accommodating. Working for a hotel group myslef, i was very pleased with the cleanliness of the rooms and indeed the public areas. The bed was very soft and comfortable and the towels were also very soft. To say that anything was negative is hard. The only thing i would mention is that there are a number of different stair cases with several flights of stairs that are steep! Taking luggae in was not easy. All in all a brilliant location for everything in Padstow, we dined at The seafood Restaurant and it was a lovely 6 minute stroll. Padstow is literally at your finger tips. Good value for money and you could not have asked for more."

Holiday details

  • Travel date: 20th June 2008

Right in the middle of Padstow

4
Good
by
Reviewed 16th January 2013

"My wife and I stayed for a night in the Spring. It's a brilliant location right in the middle of the fishing village. Our room looked out onto the inner harbour. All was very clean and comfortable. We had dinner at Pescadou, the hotel's restaurant - both of us had sea bass which was lovely. After a relaxed stroll along the quay to the London Inn, we returned to the busy bar at the OCH for a night cap. All was great and we'll definitely go back one day."

Holiday details

  • Travel date: 16th June 2008

Padstow Weekend

4
Good
by
Reviewed 25th November 2012

"After reading the review already posted for the weekend we have just spent at Padstow I think we must have stayed in a different hotel ! Cannot recall any smell in the reception and found the receptionist to be pleasant although not overflowing with information. Our room was a superior family suite on the top floor with a seaview and at £100 a night cheaper than a similar room with Rick Stein and was good value for money. The room was very large with a double bed and a single and had a nice seating area with a sofa and two chairs. The room was spacious and clean with a great view over the harbour and the bathroom was also very clean. We had a long weekend at Padstow from Friday 26th til Monday 29th October. We took breakfast in the Pescadou each day and this was fine. Buffet selection for cereal, fruit and toast followed by an excellant hot breakfast cooked to order. On the Friday evening we did not have a dinner reservation and so decided to eat in the Pescadou as it was not busy. Food was great and well prepared and service was spot on. The only downside to the stay was the Friday night entertainment in the pub below which was quite load. We had our ten year old daughter with us and so she was in bed by 10:00 and the entertainment did not finish until 10:30. Overall, we had a good stay at the Custom House and would certainly use the hotel again if we could get the same room."

Holiday details

  • Travel date: 31st October 2007

Rather disappointing… lacking attention to simple details!

2
Poor
by
Reviewed 20th November 2012

"My wife and I have just returned from a week in Cornwall - we enjoyed our week.... but had one bad experience: The Old Custom House Hotel in Padstow. We were certainly disappointed as we got something much different from what was expected from visiting their website, and the price we paid… From the outside, it looked great! Location was very good with car parking just as explained on the email confirming our reservation. As soon as we stepped inside, we had a bad feeling…the receptionist, while masticating her chewing gum, was less than welcoming, more grunting than talking … and there was a discreet but unpleasant smell in the reception area. In entering the double room (sea view) we had been allocated, we were not only surprised by the presence of an extra bed (so the room appeared more like a dormitory with 3 beds, 2 together to look like a double), but mainly by the fact that a large chuck of plaster was missing from the wall… and replaced by a large smelly patch of damp. Not surprisingly, we requested another room. But this was only granted after we insisted and pointed out that their prospectus was misleading as it indicated ‘… expect through attention to details’. The second room was definitely better (no damp on the wall or wet smell), but the dust accumulated on the radiators and the fluffs hanging from the ventilation in the bathroom were indicative of a definite lack of thorough cleaning. After taking a shower, we realised that there was nowhere to hang our towels as only the fixations for a towel rail were present…but the rail had recently (or not) been taken away. When looking for a bit of fresh air, we realised that the cord keeping the sash windows open was broken, hanging down the side… Later that evening, after having enjoyed a delicious meal at the nearby Seafood restaurant (Rick Stein), we were defeated by the TV not able to fix a picture. The next morning, we were hopeful that a nice breakfast in the hotel restaurant (The Pescadou) would cheer us up… what a mistake! So we left promptly, not staying too long in a reception area that had still that unpleasant smell hanging about. It was much more refreshing to walk on the harbour, and enjoy the smell of the fishes and others… We will probably go back to Padstow, but never to the Old Custom House!"

Holiday details

  • Travel date: 30th October 2007

great location

4
Good
by
Reviewed 17th October 2012

"The old custom house is a great base for seeing Padstowe as you are quite literally slap-bang in the middle of the town, on the edge of the harbour. So you can stroll out to one of the many restaurants or bars and not have to worry about the long walk home. The hotel itself is quite basic but has everything that you really need to be comfortable, clean and nicely decorated in neutral colours. The showers were very noisy and I was often woken by my neighbour power shower - but it was worth the central proximity to town. In my party, we had 3 rooms between us, and the other 2 were much larger rooms but were really hot all the time - I suspect that they were over the kitchen as they were towards the back of the hotel. As a consequence, our fellow guests didn't have a great nights sleep. We didn't eat in the restaurant (Pecurinos or something) but we did have breakfast there, which was good - an ample selection for both full breakfasts or continental. The bar connected to the hotel is a great place to go, and has a lovely, friendly atmosphere. All in all, a great base to see Padstowe from."

Holiday details

  • Travel date: 18th September 2007

nice view, shame about the food

2
Poor
by
Reviewed 25th November 2012

"We stayed here for a night and selected the hotel on location. The location is excellent, parking is limited and costs £5 per 24 hours. We ended up with the last available room in the hotel, so it was quite basic and situated beside a kitchen, so there was a strong smell of stale cooking oil in the corridor and bathroom. The corridors are very narrow and there's alot of twisty walking to rooms so you would want to have small bags and be quite fit. the location is excellent, right on the harbour and ideal for wandering around this lovely place. The breakfast was awful, It took forever and the cooked 'full breakfast' was over cooked, dripping in grease. We couldn't eat it, it should not have been served up to us at all. I was glad i didn't try their restaurant for an evening meal if this was anything to go by."

Holiday details

  • Travel date: 1st July 2007

Excellent all round

5
Brilliant
by
Reviewed 20th November 2012

"We arrived at 9:30 on a Friday evening after a long drive (from London - 6 hours). We were met with a smiling, friendly face, and booked in easily. Room was very tidy, and well presented. Bathroom was very clean. Location is superb, right on the harbour - we didn't have a sea-view, but definately would be worth trying for one. Breakfast was good and filling, served well by the staff. We parked in car park opposite (£5 for 24 hrs, £3 for 12), which did get full, but there is another about 2 minutes walk away (though a little more expensive). Overall, a good weekend, in a good hotel, in an excellent location. But then, the weather was superb, so that probably helped!!!"

Holiday details

  • Travel date: 24th July 2006

Excellent hotel, top location!

4
Good
by
Reviewed 19th October 2012

"Stayed at the Custom House Hotel in April 2006 and would recommend it, not least for it's excellent location right on the harbour-front. Big room, with a shower big enough for two (!), and - as it is operated by St Austell Brewery - a very smart bar is attached to the hotel too. Very pleasant welcome & helpful staff throughout. Breakfast very acceptable in the attached Pescadou restaurant with sea-view, although the staff could be more attentive (ran out of juice, had to ask for toast, slow to refill coffee, that sort of thing...) Recommended for anyone looking for a base in Padstow, especially if like me you fancy parking up in the evening, exploring the pubs of the town and then not having far to go to be home!"

Holiday details

  • Travel date: 25th April 2006

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