Newquay View Resort

Trevelgue Road Porth, Newquay TR8 4AS England

Overview

Ratings summary

Brilliant
299
Good
153
Average
64
Poor
23
Awful
35

Rating by feature

  • 2.5 room
  • 3 pool
  • 4 beach
  • 3.5 service
  • 3.5 value
  • 2.5 food
  • 2.5 cleanliness
  • 4 location
 

18 Traveller reviews from Holiday Watchdog

Good Cheap Family Holiday.

4
Good
by

"Me my wife and 2 sons (4 years and 1.5 years) went on a sun 9.50 holiday here and enjoyed our stay. We read the views on here and didnt know what to make of it. But when we got there it was fine. ok not the hilton but it was a cheap holiday for us. The park has good facilities on site however we didnt use them much as packed alot into our 4 days. very close to a big beach mainly with familys on it and lifeguard patrolled (about 10 min walk or 2 min drive) 5 min drive from the centre of newquay and about 10 min drive from fistral beach (surfers). Our caravan was good however we did upgrade. some of the caravans around us could of done with a good hose down to make them look a bit cleaner on the outside. there was security on site at night and i did see regular patrols which was reassuring. i would stay here again on a sun holiday as i think it location a facilities are very good"

Holiday details

  • Travel date: Tue 13th of July 2010

Nice enough but with some flaws

3
Average
by

"We went to this caravan site as part of the Sun's £9.50 holiday offer in April 2010 and stayed for 3 nights over the weekend. There were 4 of us and my young nephew (6 months old). We stayed in a 6 berth static home.

The site is in a nice valley about 3/4 of a mile from the B road and sea. There is a pool, arcade, caberet club etc but we didn't use these.

The caravan was very clean on arrival although there was some litter around the entrance to the caravan which we had to brush up. There was also quite a lot of litter in the hedge around the caravan. I think the caravans were a bit too close together so it felt claustrophobic even though the camp wasn't that busy.

The caravan was comfortable enough although the hot water wasn't that hot, which mean a lukewarm shower which wasn't ideal. However, the caravan came with everything you'd need for your hols including a bucket, corkscrew and all that kind of stuff.

Unfortunately there seems to be a camp site aimed at younger people (18-30) attached to the family site. And even though this is supposed to have a separate entrance, there is a walk-way through the site which is noisy at night (we were right next to the main walkway through). So we were woken up by people leaving the site and arriving home in the early hours on the Friday and Saturday night (not sure why they allow them to use the family site as a through fare). However, we didn't hear any noise from the actual site although I think we were some distance away.

Location-wise the site is near Porth beach which is really nice. There are also some nice cliff-top walks and a couple of public footpaths nearby. It is possible to walk to the beach at Porth although it's a good 20 minute walk and up and down some steepish hills along a quiet road with no footpath (not sure how quiet it would be in high season).

Overall, we enjoyed our stay apart from the issues I have mentioned and for £9.50 per person, I can't complain. But there are clearly issues with the attached 18-30 site that need to be addressed."

Holiday details

  • Travel date: Fri 23rd of April 2010

Brillient - do not listen to bad reviews

5
Brilliant
by

"My husand and i have just came back from Trevelgue holiday park, which we got through the sun newspaper on one of their £9.50 holidays. I read the reviews on here and thought this was going to be an absoloute nightmate..... but it couldnt have been further than the truth. The camp is clean and tidy, friendly staff, clean and nice sized caravan ( we was in the basic one and it was lovely), reasonable prices in on site shop and drinks in the club. There is 2 pools, which we didnt use but seemed to be very popular, and the evening entertainment was brillient. All in all i would def return here, and recommend. It was very quiet throughout our stay.... maybe if you want a relaxing holiday then go in the winter months rather than the summer."

Holiday details

  • Travel date: Mon 2nd of November 2009

Much better than expected...

4
Good
by

"We booked Trevelgue through The Sun newspaper and after reading the reviews we were a little unsure to say the least. Our caravan was basic and dated but was adequate and had everything in you need. It looked pretty clean ,I still gave it a clean over to freshen it up. We used the caravan as a base to explore Cornwall throughout the day so therefore cant comment on what the park is like during the day. We did go to the cabaret club on an evening and really enjoyed the entertainment they have the usual kids entertainment, bingo then an act. We used the pool once and unfortunatly the changing rooms let it down they had wet floors and only 2 showers and 3 cubicles I decided to walk back to the caravan with my towel wrapped round me as many people did. All in all we had a good time and would definatly go again but would upgrade to a better caravan."

Holiday details

  • Travel date: Sat 31st of October 2009

Don't Believe All the Bad Reviews!!!!

4
Good
by

"We booked Trevelgue through the Sun Holidays. We read the reviews and were a little apprehensive before going. We arrived quite early as booking in should've been after 4pm but the girl on reception let us book in and go to our caravans. We were a party of 10 using 3 caravans. Two of the caravans were next door to each other whilst the third was over the other side of the camp. The receptionist was very helpful and managed to change the location so we were all in the same area. The caravans were fine. They were not top of the range but were perfectly fine for our needs. They were very clean and had everything in there that you need. Once you got the shower to temperature it was great. I've never stayed in such a warm caravan, at no point, bearing in mind it was October, were we cold. There was only the gas fire in the lounge but we were warm the whole week.

The first night we went to the club and were greeted by the bar manager who was very friendly and very welcoming. He chatted to us for some time and for the rest of the week remained the same. He made everyone feel very welcome. The Entertainment Manager Adam was the next person we met and he is an absolute star, very friendly and keen to know that everyone is having a good time. It was a quiet week but he still made every effort to make it a good night. His dancing is the best!!!!! There were two cabaret nights, the first a magician who was very funny and very entertaining, the second were James and Murphy, a singing duo who were fantastic and got everyone up and dancing. It was a great night.

All in all I would recommend Trevelgue to anyone. Its in a lovely setting just minutes from the beach, the whole park was very clean, the staff are all very friendly and helpful and the entertainment was great. I don't know what some people want from a holiday camp but this one was great!!!!"

Holiday details

  • Travel date: Sat 17th of October 2009

Fantastic,dont believe all the bad reviews!

3
Average
by

"We stayed as part of a Sun holiday package,and were thrilled to get a holiday for the Aug bank holiday weekend.Then i read the reviews and i thought ,''oh dear'' !!!
I did phone the park a few months before explaining that we have a son with special needs and that we would appreciate being in a quiet area.
When we arrived there was a friendly welcome and we got the keys....we were in caravan 63 i think....dead quiet,and close to car park,swimming pool and shop.....we were given a year old caravan,top of the range(we thought we were getting a standard)it was well equiped and spotless....we heard no noise at all!
Swimming pool is fab,huge and warm...kids loved it.
We didnt go to the evening entertainment,not our thing,but others told us it got packed,not enough places to sit.
True,its not a Havan park,but its fine.....staff were very helpful............if you get a sun holiday deal then i would say go.....absolutly.......i dont think i would pay 600 quid for a summer holiday there,but if you can get a good off peak deal then its a great place for a family...i would reccomend phoning in first to ask for a quiet area."

Holiday details

  • Travel date: Thu 17th of September 2009

Dis-organised, dirty and noisy, quite simply stay away!!

1
Awful
by

"No allocated pitch on arrival even though we had booked our touring caravan on this site 6 months ago. We were told it was no 7 but to just go along and see what we can find. Filthy toilet and shower area which did not improve after speaking to the cleaners. The touring site was next to a single track lane that ran a courtesey double decker bus service every 10 mins until 3 am. we learnt that this neighbouring site was a sister site and this bus service kept you awake with the noise and smell of deisel most evenings and mornings."

Holiday details

  • Travel date: Mon 31st of August 2009

Great inexpensive short break

3
Average
by

"We booked our short break at Trevelgue Holiday park in April via the Sun Newspaper Holiday promotion. We have just returned and have to say that we were pleasantly surprised. Total cost of the break was £140, which included upgrading to the best van available (Ambassador Plus in our case). Note that the online price for a week in this type of van is £620.

However, we then read the latest reviews from Trip Advisor and Review Centre and were horrified at the comments. We contacted Cranstar Holidays (who operate the site) to voice our concerns. We spoke to Denise, who is based at the site and was very helpful. Initially Denise tried to offer a similar van at their Bude site, but there were no vacancies. There was also little chance of a refund as quite rightly, we were cancelling our holiday based on the views of others without experiencing the site for ourselves.

Denise told us that she had read these reviews and understood our concerns and asked us to give it a try. We therefore asked for a van away from the amenities and in a quiet spot away from the Smugglers Campsite. We decided to give it a go and after 1 night, if we didn't like it, we would go somewehere else.

We arrived expecting the worst. It certainly wasn't busy (surprising seeing as it was high season) and picked up our keys to a 2 year old van with 3 bedroom and two bathrooms in a quiet location. In the van, the basics's were clean (toilet, fridge, floors etc) and equiped to the standard that we have come to expect from other holiday park companies eg. Parkdean, Haven etc. who we normally frequent. We did have to perform some cleaning, wiping over the aluminium blinds in the kitchen and bathrooms, and the windows and doors, which were a little grimey.

Linen was provided (on our spec van) and was clean and ironed.

We never heard any noise from the nearby campsite throughout our stay. The only noise I did encounter was from the late night bus taking revellers back to Smugglers from the towns night clubs.

The site itself is perfect. Quiet and rural. We didn't go to the local bar/club house so can't comment. The on site shop was well stocked and did not seem too expensive.

The jewel in the crown of this site is it's indoor heated pool. It's massive with plenty of seating for spectators. It's supervised at all time during it's opening hours (10 til 12.30 and 2 til 4.30). The childrens section is almost half of the overall pool which is great for toddlers who cannot swim. The other half of the pool is sectioned off into two sections, one for hardened swimmers who do not want to be interrupted, and the other is for inexperienced swimmers/families. Changing rooms are clean at the start of the day and showers are hot. Unfortunately there is little drainage and no mid session clean which results in the floors becoming a little grimey and waterlogged. Lockers are 50p which is refunded after use. The pool has a no outdoor shoes policy, which keeps dirt out of the pool area. They also do not allow same sex groups into the pool area.

There is an outdoor pool across the road adjacent to the bar/club. The pool itself was clean and felt to be heated (we did not venture in). The let down is the abundance of weeds growing between the concrete flags and lack of sun loungers, that would make this area a great little sun trap. Note that this pool is not supervised.

A great deal of the vans on site were old (I would say at least 20 years old) but seemed to have been modernised inside. When we were there, a number were having new carpets installed. Externally these vans were shabby in appearance with single glazed aluminium windows with rust ridden chassis'. My advice is that if you enjoy your mod cons and comfort on your hols, then upgrade to avoid dissapointment. It's cheap and it's worth it. We even had an LCD tv with integral DVD player!

The site is best accessed by car, although there is a regular First Bus service from Newquay, which runs to the site every 15 mins. A single journey for all of us was approx £6.50. We would not recommend using the other bus service offered at reception, which is operated by a local taxi firm. Neither reception nor the taxi firm themselves offered much comfort as to the frequency of the buses to and from site. Reception told us every 30 mins, but we ended up waiting almost an hour to catch the service into Newquay, and gave up waiting for the return service, and instead switched to First Bus. We would strongly recommend you use this service as they do stick to their timetable, even though you may pay a little more.

In review, we had a great time here, and would not hesitate to come again, that is if we could be guaranteed the same level of service, peace and quiet and standard of accommodation. However, at present we don't feel this to be the case with Cranstar. The company seems to operate in an old fashioned manor noted by it's antequated booking/confirmation system and very uninformative website. High season prices are too expensive, especially when compared to other higher quality holiday park providers (mentioned previously). Along with the risk posed by the mis-fitting 18-30 section. Maybe in a few years if and when they decide to invest heavily in updating their sites (including website) and vans we may change our minds."

Holiday details

  • Travel date: Sun 30th of August 2009

Dont expect any day time entertainment or anything for the kids to do

3
Average
by

"Travelled with friends and 3 boys between us aged 9, 13 &14. First of all let me say that the evening entertainment was much better than we expected. The resident entertainment team worked extremely hard and the outside acts brought in for showtime were of a high standard. Over all we enjoyed our stay here and have a good relaxing break but........
There were no facilities or anything to keep the kids entertained during the day. There is a swimming pool. open 10-1 and 2-5pm. Rules: No children under 14 in the pool without an adult aged 16 or over. No inflatables in the pool, main area for swimming lengths only. We had to stay with them in the pool despite there being a lifeguard on duty. Strangely the tiny outside pool was open from 9-9, had no lifeguard and no restrictions on ages etc whatsoever. Outside play area for under 12's. Dino club 10am-12 noon for under 12's. Our children of 9,13 and 14 stood no chance! Security staff kept moving them on and wouldnt let them retrieve their ball from a stream even. There was no dart board anywhere on the premises, no outside area to kick a ball or play racket sports. Internet Cafe was £2.50 for half an hour. No WiFi anywhere on site. The on site shop was extortionately expensive. There was a take-away and onsite cafe both of which prices were very poor value. We tried the takeaway once, sausage and chips £4 each, it was bad though, and we didn't try it again. The caravan itself was less than clean and there is nothing more offputting than finding the previous occupants hairs, empty condom packets and unflushed loos. This is all part and parcel I guess but the previous reviewers comments about the 18-30's area were all too true. I was situated at the top of the park which was quite a hike from the evening entertainment, near the road into the singles entrance. Buses I swear seemed like they were every 5 minutes and a bus would regularly meet another coming the other way.
We dont live all that far from Newquay and didn't intend to use the site as a base to go out on day trips etc. but planned on staying on site and making use of the facilities. Unfortunately there were none. The staff in reception seemed ill-informed and knew less about the area than we did. The one saving grace was the evening entertainment and the usually excellent Cornish weather ( not! LOL) The children didn't complain thankfully and entertained themselves, so we still had a good break, but sorry to say, we wont be coming back to Trevelgue in the future."

Holiday details

  • Travel date: Mon 17th of August 2009

If you are aged 18-21 and want no sleep whatsoever then stay here. If not, don't bother

1
Awful
by

"The Trevelgue Holiday Park is in a great location, and is relatively well kept and clean with good shower facilities, however, don't let this fool you into booking a caravan or a camping pitch here. THIS HOLIDAY PARK HAS AN 18-30s SECTION WHICH IS RIGHT NEXT TO THE MAIN SITE. When we were there, without exaggerating, there were hundreds of 18-30s campers.
When we phoned up to book, the lady on the phone asked us whether we wanted to be put into the 18-30s section, as our group were all aged in our late 20s- early 30s, and we said absolutely not. We asked to be put into the normal campsite, which is advertised as being a "separate" campsite. No mention was made of the close proximity of the 18-30s site, or the levels of noise which we would have to endure.
When we arrived, we discovered that this "separate" campsite is only actually separated from the 18-30s section by a fence.
I cannot find words to describe the levels of noise coming from the 18-30s section pretty much 24 hours a day - ridiculously loud music with the bass turned up full, singing, shouting and screaming, fireworks being set off at 3am etc. etc. If this wasn't bad enough, the Holiday Park nonsensically shuts the main gate into the 18-30s section at 11pm, so all 18-30s campers returning from Newquay on the bus every half hour from 11pm to 3.30am traipsed through our camping field, and attempted to climb over the fence into their section, making all sorts of noise, all night. The bus itself also passes within a few feet of the camping site and as it is full of 18-30s campers, also adds to the general noise levels. The 18-30s campers also used the shower block which was designated for our site and which only had 4 showers, which meant that if you wanted a shower on a morning, you had to queue for about an hour. In addition, a bike was stolen from another camper and we heard that two caravan windows were smashed whilst we were there.
As I say, we are all relatively young, and like to have music on ourselves at a reasonable level around our tents and also have a few drinks, however, this was something else and none of us slept very much at all during our stay. Even with earplugs in, the noise levels were unbearable. This is totally unacceptable for a site which advertises itself as a "family site". We even felt so strongly about this that we are writing to the Tourist Board as I would seriously not recommend anyone to stay here unless, as I say, you want to party all night with no regard whatsoever for anyone else."

Holiday details

  • Travel date: Fri 14th of August 2009

I'm so sorry you have gone, What am I to do now!

5
Brilliant
by

"I have been going to Trevelgue since I was about 10 with my family, I am now over 50 and have been going twice a year every year.
I cannot believe its gone and been taken over!!!!!!!!!!!!!
I don't think it will be the same price as it was when it was Trevelgue, I doubt if I am going to be able to afford to go now its taken over.
At trevelgue everyone rented a caravan they are doing caravan ownership now which means high prices, not so many caravans to book.
The entertainments team were great, they actually remembered you when you went back, I bet they have been replaced.
I am really sad, Thank you Trevelgue for all the fantastic memories.
I don't know how we are going to afford to go this year, Trevelgue was my only hope of getting away to such a wonderful place. "

Holiday details

  • Travel date: Sat 29th of March 2014

Rating breakdown

  • 5 Location
  • 5 Beach
  • 5 Pool
  • 3 Service
  • 5 Value
  • 3 Food
  • 3 Cleanliness

Entertainment

4
Good
by

"Hey people what do you really want do you live in the caravans no the park is in a fantastic place amazing position have stayed twice, ok caravans need tender loving care but can you fault Adam and his team they make the holiday for the kids, if you want 5 star then pay for it but if you want a good time then be quiet and stay here"

Holiday details

  • Travel date: Fri 21st of March 2014

Rating breakdown

  • 5 Location
  • 5 Beach
  • 2 Room
  • 3 Pool
  • 5 Service
  • 4 Value
  • 3 Food
  • 1 Cleanliness
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Top traveller tips for Newquay View Resort

  • Paula ' by Paula '

    "Get out see the beaches enjoy all day then go see adam and his team who WILL MAKE YOUR HOLIDAY "

  • 2Adults3Kids by 2Adults3Kids

    "Go to the evening entertainment. "

  • Timmytimbob by Timmytimbob

    "Don't stay in their caravans. Go somewhere else. "

Newquay View Resort is also called

  • Trevelgue Holiday Park
  • Hotel Trevelgue Holiday Park Newquay
  • Hotel Trevelgue Holiday Park

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