9 Traveller reviews from Holiday Watchdog
Superb Location, Wonderful Staff - What A Find..!
"We've just returned from three nights at the Trevalsa Court and can only echo what the vast majority of the reviewers have already said: What a simply fantastic place this is.
I can only imagine that the member who wrote the review "Disappointing stay in a smaller room" must have been staying at a different hotel because our stay in room 5 was absolutely superb. The room was clean, comfortable and excellent value for money compared with other hotels we've stayed in during our annual trips to Cornwall.
The food was out of this world (no steak and chips, thank goodness) with each dish freshly prepared and to a standard that would put many a "celebrity chef" to shame. In fact, it was so good that we ate in the hotel restaurant every night (a first for us, as we find most hotel menus uninspiring to say the least).
The staff were unfailingly efficient, helpful and, on one particular evening, great company too..!!
And if all this wasn't enough, you also get one of the best locations in Cornwall as well.
Our sincere thanks to all the staff at the Trevalsa Court, you made our stay very special and we'll see you again next year."
- Travel date: Fri 22nd of September 2006
Room with a view
"I made a reservation here based on previous reviews and it was indeed a lovely place to stay. We used the website directions to get here which were less than accurate so I'd advise looking up your own before you set off. The location is excellent, being a short stroll along the coastal path to Mevagissey harbour and only 2 miles from Heligan along the no 3 cycle path.
We requested room 9 with an amazing sea view. One of the larger rooms, the bedroom was well decorated with a sitting area. We didn't experience the laminate furniture of the previous reviewer but it was strange to have a photograph of the Lake District hanging over the bed when we were in an area of such natural beauty, a Cornish picture would have made more sense.The room was quite modern in feel and conveniently had a bathroom with overbath shower and a separate shower room at the other end. Stepping into either was a little like going back in time to the mid 80s though; pale pink floral tiles and empty drill holes made them look very shabby in comparison. Toiletries were not very impressive but big fluffy bathrobes were provided. Larger bath towels would have been nice.
We had dinner on the first night and the food was fantastic. The fish was fresh and the ingredients well presented with the lightest of sauces. The cheese board was delicious but was oddly presented on supermarket bought cheese biscuits. It would have been much better presented as a simple cheese selection with biscuits in a separate plate. The wine list included wine from the local vineyard Polmassick which we visited later in our stay.
Each morning we had a table by the window with its breathtaking view. The one morning we weren't seated there, the staff moved us there once the table was vacated. Breakfast was a buffet of cereals, bread, fruit and yoghurt. The cooked menu was pretty basic but we bought some excellent black pudding from Lobbs Farm Shop at Heligan and asked the staff if we could have it for breakfast. They cheerily agreed. However, when it arrived the next morning, it was beautifully presented with a fan of tomato slices...sliced raw. After we stopped laughing, they took it back to the kitchen for cooking and it reappeared later in a more digestible form.
Service was excellent. We were particularly impressed when the owner went out of his way to help a couple who had thought they had made a reservation through an online booking agency. After a long drive from London, they discovered they had no such booking and were obviously very distressed. Rather than leaving the couple to sort themselves out, he rang a neighbouring B&B, found them a room (on the bank holiday weekend, it was no mean feat) and told the couple to come back and use the hotel's facilities as if they were guests including breakfast and dinner. Well done!
I would definitely stay here again but next time with a significant other; it oozes romance!"
- Travel date: Fri 15th of September 2006
Disappointing stay in a smaller room
"This hotel has attracted a lot of âraveâ reviews with rather little detailed information, so it may help to provide some detailed observations from our disappointing stay in one of the smaller rooms.
Our room was one of the smaller newer rooms in the wing added to the original building and over the kitchen. DÃ©cor and standard were not âcountry houseâ â think Holiday Inn, with laminate fitted units. The curtain was far too thin to keep out the morning light . Also the partition walls seemed very thin and movement/conversations in adjoing rooms was audible. Bathroom was adequate but nothing special. No bathrobes, towels were average in size and quality. Toiletries were average quality and not extensive â just bath foam, shampoo and one small soap. Replacement over the course of the stay was miserly â only completely empty bottles were replaced and we never saw another bar of soap. (Scarcely what is promised on the the hotelâs website as âlovely fluffy white towels and luxury toiletriesâ).
Breakfast was very disappointing in terms of choice, quality and service:
Choice: Hot breakfast choice just bacon, sausage and eggs, with an offer of the rather curious chopped (boiled?) tomatoes mentioned by another reviewer. No smoked haddock or any other fish alternative â we did ask! No cold meat or cheese buffet, but smoked ham or cheese to order.
Quality: Generally disappointing. Orange juice not freshly squeezed. Bread limited to thin toast (supermarket style sliced) or white rolls that appeared to be the part-baked and re-heat type. No croissants. Order of smoked ham produced two circles of wafer-thin plastic ham â disgraceful!
Service: As with other reviewers, we found service slow and grumpy. A request for poached eggs â not on the menu â needed reluctant special permission from the chef. A fellow guest complained that the milk was not fresh â it was returned with the admonition that chef had tasted it and it was OK.
Restaurant: This is more a matter of taste. We ate in the restaurant twice and found the style very dated â everything was served with lots of heavy rich sauces and the chef is still in love with âcappuccinoâ froth on everything. We also found the menu choice limited and uninspiring (too little choice of fish given the location â with only one fish main course why offer salmon?). Note that the sample menu on the hotel website is far more extensive than the daily menu. The wine list was uninformative and the choice very predictable - with heavy mark-ups. The atmosphere in the dining room was also glum â the tables are close together so conversation tends to get stifled.
Eating in Mevagissey: For a lighter style of cooking and an excellent choice of fresh local fish we can recommend Salamander â Christophes was also good.
This is the first hotel we have stayed in that devotes a whole page of its guest folder to encouraging guests to leave a general tip for the staff on departure! This seemed to us to be very typical of a âhouse styleâ that other reviewers have described as regimented. Management is very sure that it knows best â its response to a previous review gives a flavour of this. Management and most staff are German, and we found it odd that while they speak good English they choose to speak German amongst themselves even when dealing with guests at the reception, in the bar, etc. When we pointed out an overcharge on our bill on leaving this prompted an extended conversation in German that made us feel very uncomfortable. Language should be used to aid communication not to avoid it, and choosing to speak a foreign language in front of guests is simply rude.
This hotel has the potential to be very good â the setting is beautiful and the rooms in the original part of the house look more attractive (avoid the newer rooms!). However the Trevalsa needs to take a long hard look at what it actually delivers as compared to the standard expected of a country house hotel - and realise that it exercises a degree of penny pinching which sits very uncomfortably with the room prices. The breakfasts in particular do not meet the standard of a Holiday Inn or a good B&B, let alone a country house hotel."
- Travel date: Sun 10th of September 2006
"I have just returned to London from a 5 day break at the tranquil haven of Trevalsa, outside Mevagissey. What a beautiful hotel! Such care has been taken with the lovingly restored 1930s house and every detail has been thought of. The staff are extremely friendly and professional. They work hard to ensure your stay is perfect. The food is out of this world, with exciting starters and beautifully cooked local fish. The location lends itself to peaceful days relaxing in the grounds or a short coastal walk into Mevagissey.
If you are going to Cornwall don't miss this!
I will certainly be going back as soon as possible.
Thank you to Matthew and all the team.
- Travel date: Fri 4th of August 2006
A truly excellent hotel
"I can highly recommend this hotel to anyone wishing to stay in West Cornwall. It is ideal for visiting Heligan or the Eden Project.
The setting is ideal, with most rooms overlooking the sea, the Coastal Path at the end of the garden, and right next to a small (mostly sandy) cove.
The hotel is very comfortable, beautifully decorated, and spotless. Staff are professional, helpful, and attentive, and most definitley not "strange", as a previous reviewer stated.
Food is superb, and in my opinion better than Rick Stein's Bistro, where we ate the night before arriving.
Altogether, a most enjoyable stay."
- Travel date: Wed 19th of July 2006
"Great location. Lovely rooms. Only had one dinner and we were dissapointed.Slow service (Saturday night) and food average. Breakfast; slow service most days and the food poor. Bacon kept in oven and eggs plastic. Tomatoes were chopped and boiled. Only slightly better than Happy Eater! Staff were attentive but "strange". When we asked for the umbrellas to be put up on the terrace tables (weather was very hot and sunny) we were told they were all broken!! Would we stay there again-no,which is a pity as location is great."
- Travel date: Sat 8th of July 2006
We loved it!
"My husband and I recently spent three nights at Trevalsa and thought it was quite lovely. Nice clean room (and rather large bathroom) and a fantastic view of the sea! Make sure you go down to the beach, the water is so clear it will take your breath away.
Breakfasts were cooked to order and the staff was more than happy to assist with driving directions and even allowed us to check and send an e-mail or two while we were there. The only downside was the very loud sea gulls at dawn, which is a very foreign sound to folks from the Midwest!
Mevagissey is a very pretty little town, we were there during "Feast Week", so got a chance to experience bands in the harbor and a little bit of action for what I suspect is normally a quiet place. Also a good base to explore Lost Gardens of Heligan, Eden Project and our favorite surprise, Lanhydrock. I could have spent many more days in this location and found plenty to see."
- Travel date: Thu 6th of July 2006
What a fantastic hotel!!!!!!!!!!!!!!!!!!!!!!!!
"My wife and I have just returned from a 4 night stay at the fabulous Trevalsa Court Hotel. It was our Honeymoon and we could not have wished for more. The hotel, staff and scenery was fantastic and our room(11) was beautifully decorated with a view of the sea. We will definitely be back!!!!!!!!!!!!!!!"
- Travel date: Wed 14th of June 2006
A Wonderful Find!
"My Wife and I decided to stay at the Trevalsa Court Country House Hotel for a 3 day midweek break just before the May Bank Holiday because of the reviews on Trip Advisor and we were not dissapointed!
The Hotel is in a lovely situation with full views right across the Sea. The grounds are immaculately kept and the building has been lovingly restored. Mevagissey is a good locality, being very close to Eden, The Lost Garden of Heligan (2 miles walk away) and there are regular ferries up to Fowey from its harbour (reached by a 10-15 minute coast path just from the hotel).
We plumped for a larger room (number 9, I believe) - and were pleased we did. It had two bathrooms, flat screen tv, huge kingsize bed as well as some great sea views (they even had binoculars in the room so you could watch the boats out on the ocean from the window).
The staff & owners really made it for us, they were genuinely friendly and could not do enough for you. The food also was excellent...our only small complaint being that you are allocated the same table for breakfast and evening meal and some tables are rather close together...so not ideal if you want time to yourselves...(but the dining room is lovely!)
All in all a great place for a special break."
- Travel date: Mon 1st of May 2006