33 Traveller reviews from Holiday Watchdog
Lovely place , had a great time
"I just dont understand the bad reviews here for Tolroy Manor . We spent last week there and it was lovely . Not smelly nor damp and considering the weather last week the chalets were warm and cosy . Good facilities as well , all equipment was fresh and very clean . As for the pool, it was clean and warm, well maintained with a lifeguard there at all times . Obviously i cant speak for others here but if so many people had problems WHY dont these bad reviews show up on most other review sites?? odd . "
- Travel date: 19th March 2013
Dreadful place, never again.
"Dingy, smelly, spiders. Upholstery filthy. Had to buy cloths and bleach to clean the whole place before we started. Cleaned handles on doors to toilet. Complained to Manager. I had taken pictures so he didn't have a leg to stand on. Also showed him his cloths from the shop and the dirt I had picked up from dusting. Outrageous that they can take your money."
- Travel date: 2nd January 2013
"We have just got back from our Holiday at Tolroy Manor, and felt after reading so many negative comments that I wondered if we had been to the same place! We arrived a little early and was warmly greeted by Jacky in Reception. She explained that as we had arrived before check in time, we may like to take a seat in the lounge bar, where there was a coffee machine, toilet facilities and a bar. We checked into our room just after 3 oclock, and what can I say apart from it was lovely. Nice and airy, smelt very clean and fresh, which was a good start to our holiday. I would like to just say though that you do really need a car to travel around this beautiful area, as the nearest bus stop is down in the town, and is quite a walk uphill going back to the park. Our car needed to go to the garage for the day which was no problem as they collected and delivered it back. Once again Jacky was so very helpful organising it for us, and even went out of her way to collect a prescription from the chemist for me on her way home from work, and bought it in the next day! Now thats what I call customer service, and always with a lovely smile! So well done Jacky she is a credit to Tolroy. We cannot comment on the evening entertainment or the swimming pool as we did not use either, but everyone else we spoke to seemed to have been happy with them. So to sum it up we would had a wonderful stay, and would certainly recommend it and definately go back again."
- Travel date: 29th June 2011
"Having only come across the reviews after booking a last minute 'cheap' break we went prepared with cleaning equipment and our own bedding and fully expected to have to clean our chalet, which of course we did. The whole place is frankly tired and in need of some major investment or closure. The 'lovely' pool and sauna need to be condemned. This turned out to be not too much of an issue as it was closed most of the time due to staff shortages! The chalet was cold, damp, smelly and dirty. To be avoided at all costs if you suffer with your chest or have asthma as every morning the windows were running with condensation and so our son was ill most of the time we were there. Whilst queueing to check in it is evident that the place is a dump. People were letting their dogs use the grass area at the front without cleaning up after them, the childrens play area is overgrown, the crazy golf pitch is simply a concrete area and you stick to what is left of the carpets in the reception and bar area. If you are just looking for a place to lay your head at night there is a bus shelter on the way into Hayle and the bench looked far more comfortable than our beds!"
- Travel date: 15th May 2011
Only one good aspect and that was the kids entertainment
"We arrived having looked foward to our holdiday for months, we couldnt afford to go abroad this year but figured a holiday in Cornwall would be just as nice. On arrival after a long drive from Somerset with 3 lively kids I went to reception which looked very run down and smelled very damp to collect our keys, the receptionist was less than friendly and handed me a big pack full of leaflets and vouchers mostly about other holiday parks, no mention of what there was to do at this park, other than the pool opening times and the kids entertainment. We got to our compact cottage (TS13), external appearance was very run down and looked nothing like a cottage, more like a deralict council house, it didnt appear very clean from the outside. We had to park at the rear of the property and trapse round to the front with all our bags, the grass was uncut and the trees and hedges overgrown, on entering the property through a very old double wooden patio door we were greeted by the smell of stale cigarettes and damp. On the surface the cottage didnt appear as bad on the inside as it did the outside, the bathroom was very nice, no complaints, it looked as if it had been recently fitted and was very modern unlike the rest of the cottage, There was a plug in electric heater on the wall by the bathroom door which had burn marks all up the wall, the sofa and chairs were all old and smelt fousty, the colour TV described in the brochure was infact a portable 14 inch telly with a digibox which you had to pay a Â£5 deposit to be able obtain a remote for from reception, when we did get it working it kept losing signal and my husband had to do a repair on the arial port at the back. The kitchen was not at all clean, fortunatley I had taken cleaning products with me and gave the whole place a good clean, not what you expect to have to do on holiday. There was no restuarant or pub to buy an evening meal at this place, all it had was a takeway "chefs corner" which only opened between 6pm-8.45pm, the shop appeared to hardly ever open, we didnt even see the laundrette. The swimming pool was awful, I think they must have used a picture of someone elses pool in the brochure, the games room was just full of gambling machines and a few old worn out boy orientated computer games and two ropey pool tables. The staff on reception also ran the one bar and the younger of the two was unbelievably rude. The beds in our cottage were so hard we would ache the next day, we couldnt use the twin room as it was cold and the mattresses were so stained I didnt want my children sleeping on them so all 3 slept on the bunk beds which were ok. It rained most nights, not John Fowlers fault, it is October but there were skylights on the roof and we couldnt sleep for the noise and the hardness of the beds,my husband and I did try the sofa bed on the last night we stayed but that was even worse. We actually packed up a night early and went home as we couldnt take any more. On the positive side the kids entertainment was excellent, there was a young man called Aaron who was brilliant with the kids and a girl called Abbie who was also brilliant, there was another girl who's name I cannot remember but she did not have much enthusiasim and let the side down a bit. It wasnt that busy the week we went and the kids had loads of attention, our 3 children are 8,6 & 4 and as far as they are concerned they had an excellent holiday, the Foxy club was brilliant, after foxy club there was bingo, and kids bingo, we won Â£10 and one of the children won a big lolly, there was other entertainment which I cannot vouch for as we went after the bingo each night as the children were tired but on the whole the evening entertainment was typical holiday park entertainment but of a superb level, couldnt fault it at all. The bar however was herrendously expensive, for example a fruit shoot Â£1.50, a packet of crisps 90pence, we bought one night 3 fruit shoots, a pint of coke and a J20 and it cost more than Â£12. Needless to say after that night we took the kids drinks cups up to the club house with us and only had one drink each. We did try the sahara coated peanuts which are meant to be served hot and they were cold, when i complained the girl behind the bar just said sorry, no refund or replacement, I complained to the bar manager the following night and he did give us another tub of hot peanuts at no charge. Our holiday was Ok, but only because we have a car and used the place purely as a base and went out lots of places. The kids couldnt play in the park there as it was so run down and didnt look safe, we didnt use the pool. When we checked out early the receptionist was not suprised and actually said " I dont blame you". That doesnt inspire much confidence. You could not manage this holiday park without a car, it is close to Hayle but there is not much actually in Hayle, you have to travel further away to do anything, but the A30 is close and pretty much everything is within a 30 mile radius with a good Brewers Fayre restaurant nearby. The score of 2 is given purely because of the Foxy club entertainment, the accomadation left a lot to be desired and I would not reccommend anyone to stay there and certainly would not return."
- Travel date: 31st October 2009
Echo many other reviews - not a pleasant place to stay!
"Where do I start? We were extremely disappointed in Tolroy Manor â in terms of the quality of the accommodation, the park in general and the facilities on offer. The first cottage we were given was very poor quality. As you entered the cottage you were hit by a terrible damp, fusty smell. The bathroom was small, dingy and damp, and the separate toilet smelt horrible. The floor of the bathroom remained wet the whole time we were in there, the damp problem was so bad. The bathroom had black mould on the ceiling. The double bedroom and also the twin bedroom had black mould on the ceilings as well. The mattresses in this cottage were really bad â no support at all and you could feel the mesh pattern of the springs through them. After 2 nights sleeping on the mattresses I was having serious problems with my back and our 13 year-old was also complaining of backache. When I reported our disatisfaction to reception, the first lady I spoke to about the accommodation and also about the park in general appeared almost embarrassed when I told her the problems and she nodded knowingly. She admitted they had had a lot of similar comments from Hoseasons guests. A more senior manager offered us the keys to 2 units that were still available. We chose one of them as on first visiting it, this one did seem better despite a fusty smell. The bathroom was nicer and the beds better. By the time we had moved all our belongings we had wasted virtually a full day of our 7-day holiday. But we soon realised that the second cottage, too, was terribly damp. The drawer of the bedside unit in the twin room had a covering of mould inside it (a grey/green mould similar to that found on rotting oranges). Towels and clothes didn't dry out despite trying the plug-in electric heaters (only 2 were provided for the whole cottage); they just seemed to generate more condensation. Indeed some of our clothes developed mildew on them and were ruined because they were damp for so long! Even clothes we didnât wear and that were hung up in the wardrobes became damp. The bed linen also felt damp when you lay on it. Our 13-year old daughter who suffers from asthma but generally has it under control had to sleep with her head propped up on 3 pillows to enable her to breathe properly, and our 7 year-old who had asthma when little but who hasnât suffered for a number of years developed an asthmatic cough again for the first time in ages. Despite these problems, as we were only at Tolroy Manor for a week we stuck it out because we didn't want to lose more of our holiday moving yet again â and from speaking to other guests and gauging the general mood on the site it was now becoming evident that the problem of damp etc. appeared to be fairly generalised and we probably wouldnât gain anything from a further move. With regard to the site itself, it was nothing like described in brochure. It wasnât exactly an âidyllicâ setting. The cottages were tightly packed together and the outsides were grey, drab and dismal, covered in seagull droppings - not exactly the smart white cottages with lovely gardens shown in the Hoseasons brochure. The grass was long and full of weeds and the garden areas outside the cottages and elsewhere were generally overgrown and untidy with dirty cracked paving. Our three children usually really enjoy playing outside on holiday but they didnât play outside once at Tolroy Manor. The main reception area of the complex smelt fusty when you entered. On arrival we were given an envelope packed with discount vouchers for various attractions but no information about the site itself or the activities/facilities on offer. I had to ask for that on the Sunday morning. The bar area overlooking the pool (which was tiny for the number of accommodation units on site) was also fusty and tables sticky. We didn't even venture into the main entertainment area or eat from the cafe (very limited menu and pricy). The whole site including the shop, playground area etc. was shabby and dismal and seemed in need of major reinvestment. When I came to use some clotted cream 2 hours after purchasing it from the site shop(I had stored it in the fridge) there was black mould on the top of it. I returned it to the shop the next morning and it was exchanged for a better pot, but this didnât help our overall impressions of the complex and its facilities. On our last morning I went to return the key to reception at a few minutes past 9 a.m. The reception was still shut, even though it was a major changeover day and people were expected to leave by 10 a.m.! There were 4 other sets of holidaymakers outside waiting to hand keys over and in some cases get deposits back; some had booked with Hoseasons and some direct with John Fowler (the owner of the park). All were very disappointed and angry and couldn't wait to leave the site. A man was also waiting there to speak to reception staff. He had arrived the day before and was holding a bag of mouldy items he had found in his accommodation. After speaking to the rest of us he wasn't relishing the thought of a week on the site! All in all it was a very unpleasant experience. We wrote to Hoseasons with our comments and stating that we had never experienced anything like this on a Hoseasons holiday before. They gave us 30% of the cost of the holiday back, but that did little to compensate for the serious health and safety issues of the complex and its general shabbiness and bad management."
- Travel date: 7th October 2009
what a let down :(
"We had a long car journey before we arrived at Tolroy manor! We were very excited to finally get out of the caravans and tents we usually stay in .We arrive to a corny greeting sign and what looked like a lovely woodland spot ,oh how wrong , we were!We carried on driving up to reception when we saw the beautiful playground (not).We then went into reception and had to wait an extra hour for our ,what we throught wasa luxury cottage and we werent the only people waiting .Many people waited far longer than us for their accomodation to be ready. The response and attitude of the staff at the check in left a lot to be desired. they were rude, uncaring, and very uncourteous in their response. The house was functional but not very clean and also extremely damp .The tennis court was an accident waiting to happen, covered in pot holes and a sagging net. The crazy golf was as unappealing, some concrete delapidated ramps in a concrete rectangular surrounds looking like it had been built and not maintained for many many years. . On the other hand the squash court was lovely and the pool was reasonable although much smaller then we were led to believe by the brochure pictures.The entertainment was v good and could be quite fun although they could of had more for the teen age group .Hayle was a an dull town/village very unpicturesquebut a reasonable base for fine sites locally.Did not particuarly adore the town we all love cornwal but we would never go to Tolroy Manor again ! It was expensive and would have def demanded a partial refund for such inferior accomodation and site had we paid in full and not used Tescos vouchers to stay ther."
- Travel date: 6th September 2009
Nothing like it says in the brochure!!
"We stayed in a Tudor Style cottage from Mon 17 Aug 09 till the Friday. It looked great in the John Fowler brochure, hence why I booked it. From the outside the house looked great but from the inside!. The house we had was supposed to be for up to 8 people, there was no way this would have happened, so just as well there were only 4 of us. The bedrooms were a good size, the headboard on the single bed was broken, the bedside cabinet had no drawers and the wardrobes were so musty you didnt want to hang your kit in there. The upstair shower was hit and miss and the downstairs toilet seat was broken. The kitchen floor was sticky and the furniture had seen better days. I would pay anyone to be brave enough to spend a night in the downstairs bedroom it smelt so bad. On the Wed having been out all day for some reason the water had gone off and the fridge had decided to pack up, no explanation from the staff. We did eat at the club on the first night but not again we either cooked or ate out. The kids did enjoy the club. On the whole the site is a let down to whats described in the brochure and I will not be booking with John Fowler again. But we still love Cornwall and will continue to visit but will stay elsewhere."
- Travel date: 27th August 2009
Tolory Manor (hayle)
"Booked this holiday,looked very nice in the brochure couldn`t wait to get there.then it went down hill,As we were in line waiting to check in you knew something wasn`t right when people were already making complaints very shortley after checking in.Once we got are key opened the door the room smelt musty/damp, old fashioned didn`t even have a shower just plastic pipe which lost water temp if held to high which we thought should have been basic shower.Mould around the windows just looked very dirty and run down,the staff were good and understanding when we complained and gave us another chalet.Same problem all the above but this time no hot water,we only lasted 1 night and had to get out or go home.There where other people there we spoke too with the same problems and they told us diffirent places to try,which we did after getting a full refund there was no arguing from the staff would not recommend/rate this place at all"
- Travel date: 24th August 2009
DAMP AND DINGY
"I travelled with my partner and my elderly parents , the break was for a family wedding in St Ives. Very disappointed in the standard of accommodation, the whole camp is covered and surrounded with trees, lights had to be on all the time, even when sunny. Chalet was extremely damp and a horrible musty smell, our bath towels we used were left to dry over the back of dining chairs (nowhere else to hang them) and they stayed damp!! Bath or shower is stated, forget the showerâ¦â¦plastic hose that ran cold if lifted any higher than the side of the bath, I think a shower nowadays is a basic that everyone expects, not a âluxuryâ Food facilities are basic take away so had to go into Hayle to eat a âmealâ. . Would certainly not entertain returning to a John Fowler site or recommending them!!"
- Travel date: 11th August 2009
Tolroy Manor, Hayle, Cornwall
"Just back from a week in Hayle, where my family of 6 stayed at John Fowler's Tolroy Manor. We booked one of the cottages and we were all disappointed. The house was in need of decorating and wasn't particulary clean and we all smelt damp in one of the bedrooms. On arrival, reception had a 'fawlty towers' feel and we half expected Basil himself to appear. The play area looked like it was in dire need of a fresh coat of paint and the grass areas outside the cottages hadn't been cut. I can only assume the brochure's pictures were taken many years ago! None of us ate at the bar/club/whatever, thank heavens, as we were informed by other guests it was dismal and served in foam trays with plastic cutlery. Okay for a snack I suppose but don't expect a good evening meal. Several other guests we spoke to had the same feelings and we discovered that the properties are actually privately owned. Therefore, the quality of the property you hire depends on how well it's looked after by it's owners. This isn't stated in the brochure! The property we believed we were hiring had laminate flooring and looked lovely in the brochure, what we got was dirty carpets, damps rooms, sofa's that had seen better days and really uncomfortable beds. Having said that about the accommodation, Cornwall itself is beautiful. We were based in Hayle which is very nice and has an amazing pub called the Bucket of Blood which serves really good food and has a nice vibe. A short drive away is Penzance which we preferred and plan to go back to next year (although it'll be a private hire cottage!!!) Sennan Cove was great for surfing and has plenty of lifeguards and is near to Land's End. Kynance cove was by far the prettiest beach we visited and although it's a bit of a treck down from the car park, it's more than worth the effort. Lots of rocks and caves to explore and bright blue sea. Our boys were in their element with their boogie boards and spent all day in and out the sea. St Ives is nice but a bugger to drive round. Park at the top and suffer the walk down and of course back up! We drove right down and believe me, unless you like driving through tiny cobbled streets which are filled with tourists only to find nowhere to park at the bottom, then all well and good but trust me when I say it's far easier to park at the top! Nice place though and lots of little shops and galleries. Marazion is worth a visit. Nice beach and brilliant rock pools close to the causeway to St Michael's Mount. Good fun walking across with the sea lapping your feet and the castle is worth a look too. All in all, Cornwall was wonderful and we have all come home with some lovely memories. Accommodation aside, we fell in love with the place and will definately be going back (just not to Tolroy Manor!!!)"
- Travel date: 18th July 2009
Tolroy Manor do not go under any circumstances
"Wished I had read the reviews on here before going with John Fowler Holidays. Traveled down there for 5 hours on Saturday 20 June 2009 came back home the day after, decided after our experience to look for reviws on the company, my heart melted to find so many people had the same experience as my family and we went 3 years after the newest review on here which was 2006. The chalet was so damp and wet the stench of mould hit the back of our throats straight away, upon complaining we were given 2 keys to go and choose between 2 other chalets, although not quite so damp they were filthy. Urine was caked hard on the toilet bowl the mould was so bad around the bath that we went and got a bottle of bleach from the shop and I spent 2 hours cleaning before we could use the loo and bath. Because we were so tired by this point after our journey we agreed to sleep the night in the chalet. In the morning after a very uncomfortable night entering the kitchen to make breakfast we had visitors........COCKROACHES!!. THEN WE SAW A RAT OUTSIDE OUR CHALET. Enough was enough, upon complaining again we were told the manager was not on duty and they had no powers to resolve our situation, WITH TAHT WE CAME HOME, just couldn't spend another day in the most appalling conditions I have ever come across. We have wrote a letter of complaint to John Fowlers head office explaing we have photographs of the various issues that we raised and that we are seriously considering going to the press and our local television news. If we don't get a full refund that is what we will do and expose the holiday park for what it really is. Has anyone on here tried for a refund and succeded? Would love to know if you have. Anyone thinking of holidaying with John Fowler DON'T......YOU HAVE BEEN WARNED by many people on here, don't give them your money cause they don't give a damn about their customers. The park is run by imature young adults who clearly have no idea about customer service and they are aware of the problem with the damp accomodation, but wont go out of their wat to tell you."
- Travel date: 22nd June 2009
Top traveller tips for Tolroy Manor Holiday Park
"If you have a complaint GO AND SEE THE MANAGER , hes young and dynamic and will solve your gripes ."
"Don't go in the first place."
"Avoid it at all costs"
"Landsend is worth a visit and the Oasis pool at Hendra in Newquay"